Motorola solutions APX P25 Mobile User manual

APX NEXT™
APX NEXT™XE
User Guide
APX™ P25 Mobile
Two-Way Radio
*MN005642A01*
MN005642A01-AG
OCTOBER 2020
© 2020 Motorola Solutions, Inc. All rights reserved

Chapter 1
Read Me First
This User Guide covers the basic operation of the radio. However, your dealer or system administrator
may have customized your radio for your specific needs. Check with your dealer or system
administrator for more information.
If you attempt to use features which are mutually exclusive, one or more of the following occurs:
• The feature control or icon is grayed out.
• A negative tone sounds.
• The radio displays Feature not allowed.
1.1
Notations Used in This Manual
Throughout the text in this publication, you will notice the use of Warning, Caution, and Notice. These
notations are used to emphasize that safety hazards exist, and the care that must be taken or
observed.
WARNING: An operational procedure, practice, or condition and so on, which may result in
injury or death if not carefully observed.
CAUTION: An operational procedure, practice, or condition and so on, which may result in
damage to the equipment if not carefully observed.
NOTICE: An operational procedure, practice, or condition and so on, which is essential to
emphasize.
You will also notice the icons used to indicate the methods available for you to carry out a function or
enable a feature.
Icon Description
Execute the function using the Top Controls of the radio.
Execute the function using the touch screen of the radio.
1.2
What's New in this Release
The following section is updated with the APX NEXT XE information:
•Radio Overview on page 6
1.3
What Your Dealer/System Administrator Can Tell You
If the radio is to be operated in extreme temperatures (less than -30 °C or more than +60 °C), check
with your system administrator for the correct radio settings.
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NOTICE:
To ensure radio longevity, front display, LTE, Wi-Fi, Bluetooth, and GPS are not available when
radio internal temperature is below -20 ºC. The top display indicates Cold Temp Mode in this
temperature.
On the other hand, LMR radio communication is not available when the temperature reaches
-30 ºC.
You can consult your dealer or system administrator about the following:
• Is your radio programmed with any preset conventional channels?
• Which buttons have been programmed to access other features?
• What optional accessories may suit your needs?
NOTICE: Specifications may vary for different radio models. Contact your system administrator
for more information.
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Chapter 2
Radio Care
Proper radio usage and care ensure efficient operation and long life of the product.
CAUTION: Use the radio according to the following recommendations and warnings.
• Your radio casing has a vent port for pressure equalization in the radio. Never poke this vent
with objects such as needles, tweezers, or screwdrivers. Poking the vent could create leak
paths into the radio and the radio submergibility will be lost.
• Never obstruct or cover the vent port, even with a label.
• Ensure that no oily substances come in contact with the vent port.
• Your radio is designed to be submerged to a maximum depth of 6 feet and maximum time of
2 hours. Exceeding either maximum limit may result in damage to the radio.
• Elastomer seals used in portable radios age with time and environmental exposure. To
ensure the waterseal integrity of the radio, Motorola Solutions recommends that radios be
checked annually as a preventive measure. The disassembly, test, and reassembly
procedures along with necessary test equipment are available in the Service Manual.
• If the radio battery contacts are exposed to water without the battery attached, dry and clean
the radio battery contacts before attaching a battery to the radio. Turn the radio over with the
battery contact facing down and shake the radio so any trapped water can escape. A short
circuit of the contacts could occur if they are not dried properly.
• If the radio has been submerged in water, shake the radio to remove any water that is
trapped inside the speaker grille and microphone port. Otherwise, the water decreases the
audio quality of the radio.
• If an accessory is not attached to the radio, ensure that the accessory connector cover is
attached to the radio side accessory connector.
• If the radio is submerged or exposed to a high force water spray, such as from a hose,
remove the accessory or accessory connector cover immediately and ensure that no water
is forced into the accessory connector/radio interface. Rinse and dry the area and re-attach
the accessory or accessory connector cover if leakage occurs.
• If the radio is exposed to a corrosive environment, such as salt water or corrosive gases or
liquids, rinse and clean the radio immediately to prevent damage to radio materials,
especially plated surfaces. Remove the battery and the antenna before cleaning.
• Do not disassemble the radio as you could damage radio seals and result in leak paths into
the radio. Any radio maintenance should be performed only by a qualified radio technician.
• Only Underwriter Laboratory (UL) approved service centers can open and service UL
certified radios. Opening or repairing at unauthorized locations invalidates hazardous
location rating of the radio.
• Do not pound, drop, or throw the radio unnecessarily.
• Turn off the radio when charging the radio using a wall-mounted charger. Otherwise, the
Man Down Alert and Emergency may be accidentally triggered.
• When cleaning the radio, do not use a high-pressure jet spray as this may exceed the depth
pressure and cause water to leak into the radio.
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2.1
Cleaning Your Radio
CAUTION: Do not use solvents or disinfectants to clean your radio as these chemicals may
permanently damage the radio housing, seals, and adhesives.
To clean the external surfaces of your radio, follow the procedure described next.
Procedure:
1Combine one teaspoon of mild dishwashing detergent to one gallon of water (0.5% solution).
2Apply the solution sparingly with a stiff, non-metallic, shortbristled brush, making sure that
excess detergent does not get entrapped near the connectors, controls, or crevices. Rinse and
then dry the radio thoroughly with a soft, lint-free cloth.
3Clean battery contacts with a lint-free cloth to remove dirt or grease.
2.2
Radio Service and Repair
Proper repair and maintenance procedures ensure efficient operation and long life of this radio. A
Motorola Solutions maintenance agreement provides expert service to keep the radio and all other
communication equipment in perfect operating condition.
A nationwide service organization is provided by Motorola Solutions to support maintenance services.
Through its maintenance and installation program, Motorola Solutions makes the finest service
available to those desiring reliable continuous communications on a contract basis.
For a contract service agreement, contact your nearest Motorola Solutions service or sales
representative, or an authorized Motorola Solutions dealer.
2.3
Battery Recycling and Disposal
In the U.S. and Canada, Motorola Solutions participates in the nationwide Call2Recycle program for
battery collection and recycling. Many retailers and dealers participate in this program.
For the location of the drop-off facility closest to you, go to http://www.call2recycle.org/ or call 1-800-8-
BATTERY. This website and telephone number also provide other useful information concerning
recycling options for consumers, businesses, and governmental agencies.
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Chapter 3
Radio Overview
This section describes the buttons and functions available on the radio.
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Table 1: Front View Description
No. Description
1 High Dynamic Range (HDR) Mic 1
2 Purple (Side Top) Programmable Button
3 Push-to-Talk (PTT) Button
4 Touch Screen
5 Middle Side (1-Dot) Programmable Feature Button
6 Lower Side (2-Dot) Programmable Feature Button
7 Display Sleep/Wake (Short Press)
Home Button (Long Press)
8 Battery Latch
Table 2: Rear View Description
No. Description
9 RF Antenna
10 Concentric Programmable Switch (2-position)
11 Channel Selector (16-position)
12 On/Off and Volume Control Knob
13 High Dynamic Range (HDR) Mic 2
14 Speaker Grille (3-Dot) Programmable Feature Button
15 Speaker
16 NFC Antenna
17 Battery
18 Charging Contacts
19 Accessory Connector
Table 3: Top View Description
No. Description
20 Status LED
21 ABC Programmable Switch (3-position)
22 Top Display
23 Top (Orange) Button
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3.1
Assignable Radio Functions
Your system administrator can program the programmable buttons or switches as shortcuts to radio
functions depending on the duration of a button press. Contact your system administrator to learn more
about the radio functions assigned to the programmable buttons and switches of your radio.
Table 4: Assignable Radio Functions
Function Description
Audio Playback Short press – plays the last saved call audio followed by oth-
er saved audio in the sequence from oldest to newest.
Long press – saves the received call audio into your radio.
NOTICE: These programmable buttons do not
function if the radio is in the Recents menu.
Bluetooth On/Off Toggles Bluetooth between on and off.
Bluetooth Configuration Allows you to access the Bluetooth menu.
Bluetooth Audio Reroute Allows you to toggle the audio route between the radio
speaker or the Remote Speaker Microphone and the Blue-
tooth headset.
Bluetooth Headset PTT Keys up the Bluetooth Headset microphone.
Call Alert Allows the radio to function like a pager, or helps you verify if
a radio is active on the system.
Call Response Allows you to answer a private call.
Channel Up/Down Allows you to scroll up or down to other channels within the
current Zone.
Chanel Select Allows you to select a channel from the switch.
Channel Search Allows you to search for a channel.
Dynamic Priority (Conventional
Only)
Allows any channel in a Scan List (except for a Priority-One
channel) to temporarily replace the Priority-Two channel.
Emergency Depending on the programming, initiates or cancels an
emergency alarm or call.
Internet Protocol Address Displays the Internet Protocol (IP) address, device name,
and status of the radio.
Light/Flip Short press – toggles the display backlight on and off.
Long press – flips the screen orientation of the top display.
Location Displays the current location (latitude, longitude, time, and
date), and also the distance and bearing to another location,
or toggles GPS/Location between on and off.Toggles the
GPS/Location capabilities on and off.
Monitor (Conventional Only) Monitors a selected channel for all radio traffic until the func-
tion is disabled.
Nuisance Delete Temporarily removes from the scan list an unwanted chan-
nel, except for priority channels and the designated transmit
channel.
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Function Description
Private Call (Trunking Only) Allows a call from one individual radio to another.
Priority Dispatch Allows you to call the dispatcher on a different talkgroup.
Rekey Request Notifies the dispatcher that a new encryption key is needed.
Repeater Access Button (RAB)
(Conventional Only)
Allows you to manually send a repeater access codeword.
Reprogram Request (Trunking On-
ly)
Notifies the dispatcher that a new dynamic regrouping as-
signment is needed.
Request-To-Talk (Conventional
Only)
Notifies the dispatcher that you want to send a voice call.
Scan Short press – toggles the scan function between on and off.
Long press – enables Scan List Programming and selects
the scan list for editing.
NOTICE: If this function is preprogrammed to a ra-
dio switch, you cannot change the scan mode on
the Radio Quick Settings menu.
Secure Transmission Select Toggles the Secure Transmission on and off when the Se-
cure/Clear Strapping field is set to Select for the current
channel.
Selective Call (Conventional Only) Calls an assigned radio.
Site Display/Search (Trunking On-
ly)
Short press – displays the current site ID and Received Sig-
nal Strength Indicator (RSSI) value.
Long press – performs site search for Automatic Multiple
Site Select (AMSS) or SmartZone operation.
Site Lock/Unlock (Trunking Only) Allows your radio to lock onto a specific site.
Status (Trunking Only) Sends data calls to the dispatcher about a predefined status.
Status Sends data calls to the dispatcher about a predefined status.
Talkaround/Direct (Conventional
Only)
Toggles between using a repeater or communicating directly
with another radio.
NOTICE: If this function is preprogrammed to a ra-
dio switch, you cannot change the talkaround/
direct mode on the Radio Quick Settings menu.
Talkgroup (Conventional Only) Allows a call from an individual radio to a group of radios.
Text Messaging Service (TMS) Allows you to access the Text Messaging Service (TMS)
menu.
TMS Quick Text Selects a predefined message.
User Allows you to log on to the server with a personally identifia-
ble user name.
Voice Announcement Audibly indicates the current feature mode, zone, or channel
that you are assigned to.
Volume Set Tone Sets the volume set tone.
Zone Bank Up Scrolls through the zone banks in ascending order.
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Function Description
Zone Bank Down Scrolls through the zone banks in descending order.
Zone Select Allows you to select a zone from the switch.
3.2
ViQi
ViQi is a virtual assistant that helps you manage your radio and perform information lookups using
voice commands. This feature is purpose-built for public safety and is active when you press the
assigned ViQi button on the radio or an associated Remote Speaker Microphone (RSM).
NOTICE: This feature is a selling feature.
ViQi Voice Control
To perform queries you are required to log in to CommandCentral. See Logging In to CommandCentral
(Subsequent Login) on page 25.
ViQi Voice Control allows you to operate the radio with your voice, for example, to change zones,
channels, or volume.
Table 5: ViQi Voice Control Commands
The following table shows the functions supported by the ViQi Voice Control feature and their
respective commands.
Feature Examples
Zone and Channel To identify your current zone and channel, say:
• "What is my zone and channel"
• "Current zone and channel"
• "Zone and channel"
To change to a new zone and channel, say:
• "Zone <Zone Name>, channel <Channel Name>"
• "Change zone to <Zone Name>, channel to <Channel Name>"
• "Switch zone to <Zone Name>, channel to <Channel Name>"
Zone To identify your current zone, say:
• "What is my zone"
• "Current zone"
• "Zone"
To change to a new zone, say:
• "Zone <Zone Name>"
• "Change zone to <Zone Name>"
• "Switch zone to <Zone Name>"
Channel To identify your current channel, say:
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Feature Examples
• "What is my channel"
• "Current channel"
• "Channel"
To change to a new channel, say:
• "Channel <Channel Name>"
• "Change channel to <Channel Name>"
• "Switch channel to <Channel Name>"
Home Channel To change to your home channel, say:
• "Home channel"
• "Change to home channel"
• "Switch to home channel"
Volume To identify the volume level of your radio, say:
• "What is my volume"
• "Current volume"
• "Volume"
To change the volume level of your radio, say "Volume <Volume
Level>". The available commands and their respective volume levels are
as follows:
•<Low> – 10%
•<Medium> – 50%
•<High> – 100%
•<1> to <10> – 10% to 100%
Cancel Last Com-
mand
To cancel your previous command, say "Cancel".
NOTICE: Cancel command works within a five-second window
after the last command.
Profile To change to a new profile, say:
• "<Profile Name> profile"
• "Change to <Profile Name> profile"
• "Switch to <Profile Name> profile"
Scan To start or stop scanning, say:
• "Start scan"
• "Stop scan"
• "Start scanning"
• "Stop scanning"
Battery To identify your battery level, say:
• "What is my battery level"
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Feature Examples
• "Battery level"
• "Battery"
Time To identify current time, say:
• "What is the time"
• "What time is it"
• "Current time"
• "Time check"
• "Time"
Initiate ViQi Virtual
Partner
"Hey ViQi"
"Look up information"
NOTICE: These commands are used to initiate Virtual Partner
when both Voice Control and Virtual Partner are programmed
on the same ViQi button.
ViQi Virtual Partner
ViQi Virtual Partner helps you to look up information such as license plate, driver's license, and Vehicle
ID Number (VIN), and she responds with a result to your query.
Table 6: ViQi Virtual Partner Queries
The following table shows the queries supported by the ViQi Virtual Partner feature and their
respective commands. Use the following commands followed by the supported query instructions to
initiate ViQi Virtual Partner:
• "Look up..."
• "Check..."
• "Run a..."
Query Examples
License plate "Run a <State> license plate <Alphanumeric String>"
"Check a <State> license plate"
"Look up <State> license plate <Alphanumeric String>"
Driver's license "Run a <State> driver's license <Alphanumeric String>"
"Check the state of <State> driver's license <Alphanumeric
String>"
"Look up <State> driver's license <Alphanumeric String>"
Vehicle Identification
Number
"Check Vehicle Identification Number <Alphanumeric String>"
"VIN check <Alphanumeric String>"
"Run a VIN"
NOTICE: You can use variations such as <Vehicle
Identification Number>, <VIN>, and <Vehicle
Number>.
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You are also able to receive and listen to LMR and Virtual Partner over broadband audio
simultaneously. These audio mixing is configurable and must be preprogrammed by a qualified radio
technician. Check with your dealer or system administrator for more information.
3.2.1
Using ViQi
Perform the following procedure to activate ViQi for the Voice Control or Virtual Partner features.
Prerequisites: See ViQi on page 10 for the queries supported by this feature.
Procedure:
1Press and hold the assigned ViQi button.
2After you hear a tone, speak your request into the microphone.
3Release the assigned programmable button and wait for ViQi to respond.
4Throughout your session, repeat steps step 1 through step 3 when responding to ViQi.
Depending on your query, you can also say the following requests:
• To play the available results, say "Play results".
• To request for more details, say "More details".
• To complete the Virtual Partner session, say "Complete".
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Chapter 4
Getting Started
This section provides instructions to prepare your radio for use.
4.1
Attaching and Removing the Battery
The radio notifies you if it detects a non-Motorola Solutions battery when it is powering up, charging, or
removed from the charger.
Attaching the Battery
Procedure:
• To attach the battery, align the battery with the bottom rails on the back of the radio. Slide the
battery into the radio frame until the side latches click into place.
Removing the Battery
Procedure:
• To remove the battery, perform the following actions:
a. Press the latches on both sides.
b. Pull the battery away from the radio.
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4.2
Attaching and Removing the Antenna
Attaching the Antenna
Prerequisites: When attaching the antenna, ensure that the radio is turned off.
Procedure:
To attach the antenna, perform the following actions:
aSet the antenna in the receptacle.
bTurn the antenna clockwise and tighten the antenna securely to the radio.
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Removing the Antenna
Prerequisites: When removing the antenna, ensure that the radio is turned off.
Procedure:
To remove the antenna, turn the antenna counterclockwise, then remove it from the receptacle.
4.3
Attaching and Removing the Accessory Connector Cover
To prevent damage to the accessory connector, shield it with the connector cover when not in use.
Attaching the Accessory Connector Cover
Procedure:
To attach the Accessory Connector Cover, perform the following actions:
aInsert the hooked end of the cover into the slot above the connector.
bPress the top of the cover down to seat it in the slot.
cRotate the thumbscrew clockwise to tighten the cover.
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Removing the Accessory Connector Cover
Procedure:
To remove the Accessory Connector Cover, perform the following actions:
aRotate the thumbscrew counterclockwise until it disengages from the radio.
bRotate outwards and lift the connector cover to disengage it from the radio.
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4.4
Using the Carry Holder
Procedure:
1To insert the radio into the carry holder, perform the following actions:
aPosition the radio within the carry holder with the main speaker facing outward.
bSlide the radio down into the carry holder until it clicks in place.
2To remove the radio from the carry holder, perform the following actions:
aPlace the tip of your fingers on the ledge of the carry holder.
bPush the bottom of the radio until it is released from the carry holder.
4.5
Charging the Radio
Prerequisites:
WARNING:
To avoid possible explosion:
• Do not replace the battery in any area labeled Hazardous Atmosphere.
• Do not discard batteries in a fire.
Procedure:
1Turn off the radio while charging in a single or multi-unit charger.
2Place the radio in a Motorola Solutions-approved charger.
NOTICE: If the radio must remain powered on in the multi-unit charger, LMR PTT is not
allowed as possible degradation in performance may occur.
4.6
Turning the Radio On and Off
Turning On the Radio
Prerequisites: Ensure that the battery is fully charged before the first use.
Procedure:
• To turn on the radio, rotate the On/Off/Volume Control Knob clockwise until you hear a click.
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Turning Off the Radio
Procedure:
• To turn off the radio, rotate the On/Off/Volume Control Knob counterclockwise until you hear a
click.
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4.7
Adjusting the Volume of the Radio
Procedure:
Perform one of the following actions:
• To increase the volume, rotate the On/Off/Volume Control Knob clockwise.
• To decrease the volume, rotate the On/Off/Volume Control Knob counterclockwise.
4.8
Adjusting Display Brightness
Procedure:
1From the Home screen, tap Brightness.
2Perform one of the following actions:
• Drag the Brightness Slider to set a custom brightness level.
• Tap Auto Brightness to automatically adjust the screen brightness based on the lighting
conditions.
4.9
Turning On Night Mode
Procedure:
From the Home screen, tap Night Mode.
4.10
Setting the Clock
Procedure:
1From the Home screen, tap System Settings.
2Tap Clock, then perform one of the following actions:
If… Then…
To toggle use 24-hour format on and off, tap Use 24-hour format.
To toggle automatic time zone on and off, tap Set Automatic.
To manually select time zone, aToggle Set Automatic to off.
bTap Select Time Zone.
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