Motorola SURFBOARD PB1000 User manual

User Guide
PB1000 Battery Backup
for SURFboard VoIP
Cable Modems
®

2PB1000 User Guide
Safety Information
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO
RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO
NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.
CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE
USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE
REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER CABLE AND
INSTALL IT PROPERLY.
CAUTION: DIFFERENT TYPES OF CORD SETS MAY BE USED FOR CONNECTIONS TO THE
MAIN SUPPLY CIRCUIT. USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL
APPLICABLE PRODUCT SAFETY REQUIREMENTS OF THE COUNTRY OF USE.
CAUTION: INSTALLATION OF THIS PRODUCT MUST BE IN ACCORDANCE WITH NATIONAL
WIRING CODES AND CONFORM TO LOCAL REGULATIONS.
CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT
CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL
SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA
FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
When using this device, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this
equipment. Give particular attention to all safety precautions. Retain the instructions for future
reference.
This device must be installed and used in strict accordance with manufacturer’s instructions as
described in the user documentation that comes with the product.
Comply with all warning and caution statements in the instructions. Observe all warning and
caution symbols that are affixed to this equipment.
Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or
laundry tub, in a wet basement or near a swimming pool.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items placed
upon or against them. Pay particular attention to cords where they are attached to plugs and
convenience receptacles, and examine the point where they exit from the product.
Place this equipment in a location that is close enough to an electrical outlet to accommodate
the length of the power cord.
Place unit to allow for easy access when disconnecting the power cord of the device from the AC
wall outlet.
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be
fully inserted with no part of the blades exposed.
Place this equipment on a stable surface.
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
Avoid using this product during an electrical storm. There may be a risk of electric shock from
lightning. For added protection for this product during a lightning storm, or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect
the cable system. This will prevent damage to the product due to lightning and power surges.
It is recommended that the customer install an AC surge protector in the AC outlet to which this
device is connected. This is to avoid damaging the equipment by local lightning strikes and other
electrical surges.
Do not cover the device, or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration and dust.

User Guide PB1000 3
Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the unit or use forced air to remove dust.
Operate this product only from the type of power source indicated on the product’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer or local
power company.
To prevent injuries or burns, do not allow metal objects to contact or short-circuit the battery
terminals.
Upon completion of any service or repairs to this product, ask the service technician to perform
safety checks to determine that the product is in safe operating condition.
Safety Requirements for the PB1000 Lithium-Ion Battery
You must properly handle the PB1000 lithium-ion rechargeable battery to ensure your safety.
Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the
equipment or the user.
Use the PB1000 battery only in the PB1000 Battery Backup charger.
CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola
approved batteries; Motorola P/N 515757-001.
Do not use the battery where static electricity is generated.
Do not heat the battery or discard into a fire. Keep the battery away from high-temperature
locations.
Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or a
change in shape. When discarding, place insulated tape over the battery terminals.
The battery should be stored out of the reach of children.
Do not store the battery close to metal objects.
If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into your
eye, do not rub the eye. Rinse with water and immediately seek medical care. Left untreated, the
battery fluid could cause damage to the eye.
Ensure that the battery does not receive any strong impacts, such as dropping or striking with a
hard object.
At the end of battery life, the PB1000 battery must be disposed of properly and may need to be
recycled. Contact your local recycling center for proper disposal methods.
Do not expose the battery to ultrasonic energy.
Do not disassemble, modify, or attempt to repair the battery.
Before installation, batteries should not be subjected to temperatures below -10ºC or above
+60ºC (14º F to 140º F). After initial customer usage (initially charged above shipping charge
state), batteries should not be subjected to temperatures outside the operating temperature
range:
Battery Pack External Exposure Operating Temperature Range:
Charging: 0.0°C to +45.0°C (0º F to 113º F)
Discharging: -10.0°C to +60.0°C (14º F to 140º F)
SAVE THESE INSTRUCTIONS.

PB1000 User Guide
4
Regulatory Information
FCC Compliance Class B Digital Device
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Canada - Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home
Solutions Business, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under
sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class
B digital device. Each product marketed is identical to the representative unit tested and found to be
compliant with the standards. Records maintained continue to reflect the equipment being produced
can be expected to be within the variation accepted, due to quantity production and testing on a
statistical basis as required by 47CFR 2.909. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. The above named party is
responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph
15.101 to 15.109.
International Declaration of Conformity
We, Motorola, Inc.
Connected Home Solutions Business
101 Tournament Drive
Horsham, PA, U.S.A.
declare under our sole responsibility that the
PB1000
to which the declaration relates is in conformity with one or more of the following standards:
EN55022 EN55024 EN60950
CISPR 22 CISPR 24
IEC 60950 3rd Edition
the following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
Directive 93/68/EEC

User Guide PB1000 5
Introduction
The PB1000 Battery Backup provides standby power for the SBV4200 or SBV5120 Voice over IP
(VoIP) cable modem if the customer temporarily loses power at their location. It ensures that the
customer does not lose telephone service during a power outage for up to eight hours. Features of
the PB1000 include:
Reliable, long-life lithium-ion battery technology
Provides up to eight-hour standby or up to six-hour talk time.
No tools are required when battery replacement is required.
Light Emitting Diodes (LEDs) indicate the status of the PB1000 battery.
The Internet service provider (ISP) can remotely monitor the battery status.
Additional PB1000 replacement batteries are available.
The battery is maintained at full charge by special circuitry in the PB1000.
Note: When the PB1000 is installed for the first time, or if a battery pack is replaced, or if the battery
is fully discharged, the battery may take up to 12 hours to reach full charge.

PB1000 User Guide
6
PB1000 LEDs
1
2
3
Item Label Color Condition Description
1 Replace
Battery Red Off
Steady On
Normal condition indicating that the battery is in good
condition.
Replace the battery.
2 Battery Amber Steady On
Flashes once per
second
Flashes 3 times per
second
Off
Off
Normal condition indicating that AC power is present and
the battery is in good condition.
AC power is present and a battery-low condition exists.
or
AC power is not present and battery-low condition exists.
AC power is present and a bad battery condition exists.
AC power is not present and battery is in good condition.
AC power is not present and a bad battery condition
exists.
3 Power Green Steady On
Flashes once per
second
Normal condition indicating that AC power is present.
AC power is not present and battery is in good or low
condition.
Note: A battery-low condition exists when PB1000 battery pack capacity is less than 20%.

User Guide PB1000 7
Installing the PB1000 in an Existing VoIP Environment
Follow this procedure if the VoIP cable modem is already installed and VoIP phone service is
operational.
1Unplug AC power from the SBV4200 or SBV5120 VoIP cable modem by unplugging the AC cord
from the AC wall outlet. Do not reapply AC power until instructed to do so later in this procedure.
It is not necessary to unplug anything else for an existing installation, such as the PC or
telephone connections.
2Unplug the installed external power supply from the back of the VoIP cable modem and store it
in a safe place.
Typical Connections
CABLE
+12VDC
US BTEL2TEL 1 ETHERNET
Either / or

PB1000 User Guide
8
3Remove the battery cover from the PB1000 Backup Battery supply by pushing on the center
locking tab and sliding it up.
4Slide the battery into the battery compartment until it is fully seated. It is keyed so that it cannot
be installed incorrectly. Make sure that the pull-tab on the battery is accessible and does not
prevent the battery cover from closing properly.
5Re-install the battery cover with the locking tabs seated downward, and then push the cover
forward.
Battery Installation
6Plug the keyed power plug on the PB1000 into the back of the VoIP cable modem.
7Plug the other power cord into the PB1000 and then into the AC wall outlet.
8The LEDs on the PB1000 should turn on as described on the previous page.
9Wait a few moments and then verify your connection to the Internet and your telephone by
checking for dial-tone and making a test call.
This completes the installation of the PB1000.
Installing the PB1000 in a New VoIP Environment
If this is the initial installation of the VoIP cable modem, follow the steps below:
1Install the VoIP cable modem according to the instructions in the SBV4200 or SBV5120
User Guide up to the point where AC power is connected.
2Follow steps 4–10 found in “Installing the PB1000 in an Existing VoIP Environment.”

User Guide PB1000 9
Limited Warranty
PB1000 Battery Backup for SURFboard® VoIP Cable Modems
Motorola, Inc., Connected Home Solutions Business (“Motorola”)
What is my limited warranty? A limited warranty for this Product (including Software) is provided by
Motorola to your distributor, cable operator or internet service provider, as applicable. Please contact
your cable operator or internet service provider (“Service Provider”) for details. Motorola does not
warrant that any Software will perform error free or without bugs. Motorola’s warranty shall not apply:
(i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation, improper
testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear
and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s
warranty applies only to a Product that is manufactured by Motorola and identified by Motorola-
owned trademarks, trade names or product identification logos affixed to the Product. MOTOROLA
DOES NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. EXCEPT AS
DESCRIBED IN THIS SECTION “WARRANTY INFORMATION,” THERE ARE NO WARRANTIES
OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST
INFRINGEMENT. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY
SOFTWARE SUPPLIED BY 3RD PARTIES.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the
purposes for which you acquired this Product or the uses to which you will put this Product, you
assume full responsibility for the selection of the Product for its installation and use. While every
reasonable effort has been made to insure that you will receive a Product that you can use and
enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that
the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE
FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY
OTHER SOFTWARE OR HARDWARE.
How long does this Limited Warranty last? Contact your Service Provider for details.
What you must do to obtain warranty service. For Product customer service, technical support,
warranty claims, questions about your internet service or connection, contact your Service Provider.
ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have
arising out of or in connection with this Product, whether made or suffered by you or another person
and whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY
DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR
FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE
AMOUNT YOU PAID FOR THE PRODUCT.
Motorola’s warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its
conflict of laws principles and excluding the provisions of the United Nations.

PB1000 User Guide
10
Specifications
General
Dimensions 3.3 cm (1.2”) H x 9.5 cm (3.74”) W x 15.0 cm (5.9”) D
Output Power 15 Watts
Input Power 100 to 240 VAC, 50/60 Hz; 0.37 A
Battery Type Lithium-ion
Battery Life Expectancy 3 to 5 years
Environmental
Operating Temperature 0° C to 40oC (32oF to 104oF)
Storage Temperature -10ºC to +60ºC (14º F to 140º F)
Operating Humidity 5 to 95% R.H. (non-condensing)

User Guide PB1000 11
Copyright © 2005 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola
to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.
SURFboard, MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are
the property of their respective owners.

MGBI
520873-001
3/05
Visit our website at:
www.motorola.com