Motorola EWP1000 Series User manual

Total Enterprise Access & Mobility (TEAM)
Business Smartphone
EWP1000 & 2000 Series
User’s Guide
6871009P12-B
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i
Contents
Contents
about this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
general description . . . . . . . . . . . . . . . . . . . . . . . . 2
basic smartphone features . . . . . . . . . . . . . . . . . . 3
EWP1000 front and left sides . . . . . . . . . . . . . . . . . . 3
EWP1000 back and right sides . . . . . . . . . . . . . . . . . 4
EWP2000 front and left sides . . . . . . . . . . . . . . . . . . 5
EWP2000 back and right sides . . . . . . . . . . . . . . . . . 6
main screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
the programs screen . . . . . . . . . . . . . . . . . . . . . . . . . 8
approved accessories . . . . . . . . . . . . . . . . . . . . . 11
safety and general information . . . . . . . . . . . . . . 13
grant of equipment authorization . . . . . . . . . . . . 15
use and care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
caring for the environment by recycling . . . . . . . 19
disposal of your smartphone and accessories . . 20
essentials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
battery installation 21
EWP2000 series battery removal 22
EWP1000 series battery removal 22
battery charging 23
battery life conservation 24
battery tips 24
storage card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
turn handset on & off. . . . . . . . . . . . . . . . . . . . . . . 27
username and passwords . . . . . . . . . . . . . . . . . . . 27
display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
to find a menu feature . . . . . . . . . . . . . . . . . . . . . . 29
status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . 30
text entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
volume control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
speakerphone controls. . . . . . . . . . . . . . . . . . . . . . 34
lock & unlock smartphone . . . . . . . . . . . . . . . . . . . 35
calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

ii
Contents
make a phone call . . . . . . . . . . . . . . . . . . . . . . . . . . 37
answer a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
make a PTT call (Push-to-Talk) . . . . . . . . . . . . . . . . 38
receive a PTT call . . . . . . . . . . . . . . . . . . . . . . . . . . 39
PTT call request . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
send a PTT call request 40
respond to PTT call request 40
PTT group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
receive a PTT group call 41
join an active PTT group 41
store a phone number . . . . . . . . . . . . . . . . . . . . . . . 42
conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
customize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
sound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
download a sound file 46
deleting ring tones 46
time & date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
active PTT group 47
auto answer 48
call forwarding 48
call options 48
caller ID 48
channels 49
DTMF 49
fixed dialing 49
display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
change background image 50
backlight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
answer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
third-party applications . . . . . . . . . . . . . . . . . . . . . . 52
task manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 53
turn off ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
recent calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
view missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 55
caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
speed dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
access speed dial entries 56
set speed dial numbers 56
set menu shortcuts to speed dial 56
delete a shortcut. 57
voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
transfer a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
in-call notifications . . . . . . . . . . . . . . . . . . . . . . . . . 58

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Contents
e-mail & messages . . . . . . . . . . . . . . . . . . . . . . . 60
receive & read messages . . . . . . . . . . . . . . . . . . . . 60
message attachments 60
message options 61
send a message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
global address look up . . . . . . . . . . . . . . . . . . . . . . 62
messaging quick reference . . . . . . . . . . . . . . . . . . . 64
connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
PTT & stereo headsets . . . . . . . . . . . . . . . . . . . . . . 69
Bluetooth™ headset . . . . . . . . . . . . . . . . . . . . . . . . 69
turn Bluetooth power on or off 69
pair with a headset or handsfree device 70
send objects to another device 71
advanced Bluetooth features 71
synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
sync over the air 72
sync with a computer 73
installing & setting up ActiveSync 73
sync with a cable connection 74
sync with Bluetooth™ connection 74
entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
web browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
view stored pictures and video . . . . . . . . . . . . . . . . 77
play a video clip 78
video playback options 78
other features . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
quick access key. . . . . . . . . . . . . . . . . . . . . . . . . . . 80
programmable key 80
TTY calls 80
advanced calling . . . . . . . . . . . . . . . . . . . . . . . . . . 80
call forwarding 80
voice dial 81
contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
search for contact 81
call a phone number in a message 81
edit contact 82
set ringer ID for a contact 82
set picture ID for contact 82
send contact to another device 83
personalizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
language 83
accessibility 84
ring volume 84
call times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
network connections . . . . . . . . . . . . . . . . . . . . . . . 87
calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

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Contents
calculator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
internet security . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
smartphone information . . . . . . . . . . . . . . . . . . . . . 90
smartphone administration data. . . . . . . . . . . . . . . 91
fun & games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 93
service & repair. . . . . . . . . . . . . . . . . . . . . . . . . . 96
specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1
about this guide
about this guide
This guide introduces you to the operation and features of your new smartphone. It is divided into
ten main sections:
Throughout this guide, you will find tips that highlight special shortcuts and timely reminders to
help you make the most of your new phone and service. The Table of Contents and Index also
help you quickly locate specific information. You will get the most out of your smartphone if you
read each section. To find a specific feature, simply locate that section in the Table of Contents
and go directly to that page. Follow the instructions in that section and you will swiftly be ready to
use your smartphone.
• Section 1: “essentials”
• Section 2: “basics”
• Section 3: “calling”
• Section 4: “customize”
• Section 5: “managing calls”
• Section 6: “e-mail & messages”
• Section 7: “connections”
• Section 8: “entertainment”
• Section 9: “other features”
• Section 10: “troubleshooting”

2
general description
general description
The TEAM smartphone solution provides mobile voice and data communications over wireless
network to users inside the enterprise. The smartphone virtually joins your desk phone extension,
associated messaging features and adds Push-To-Talk (PTT) communication to a smartphone,
delivering critical communications capabilities to workers that conduct business inside the
enterprise.
Your smartphone includes: smartphone with
voice recognition for hands-free dialing,
Walkie-talkie call button for dispatch and PTT calls (including private talkgroups), Two way SMS
and
Instant Text Messaging , Email , Contacts , Calendar , Tasks etc., including viewing mail
attachments
and many other built-in tools to help you manage your busy work style.
Enterprise WiFi Phone also includes access to your
enterprise applications, standard mobile
internet browser, and the ability to pair with Bluetooth headsets and other Bluetooth devices
such as personal computers. The Enterprise WiFi smartphone is available in two models, the
durable (EWP2000 series) and the office model (EWP1000 series). Both models have identical
functional and operation features and differ by ruggedness and design. The smartphone is
designed to work only within the wireless network coverage of your enterprise environment. This
manual covers the basic and advanced operations of your smartphone. Refer to the Microsoft®
Windows® Mobile 6.1 documentation and on-screen help for more understanding and information
on the Windows applications.

3
basic smartphone features
basic smartphone features
EWP1000 front and left sides
1 Speaker/Voice recognition key
2 Volume up/down
3 PTT button
4 Programmable key
5 Rapid Travel Charger
jack/USB cable port
6 Keypad illumination Sensor
7 Navigation key
8 Select key
9 Left soft key
10 Home key
11 Call/Answer key
12 Lower microphone
13 Earpiece
14 Upper microphone
15 Right soft key
16 Back key
17 Power/End key
18 Speakerphone
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basic smartphone features
EWP1000 back and right sides
19 ID label window
20 Battery door release
21 Holster latches
22 Lanyard point
23 Headset Jack (supports PTT)
Note: To avoid damaging your
smartphone, carry it in an
approved holster or case rather
than a pocket, purse, or bag. See
“approved accessories” for
approved list of compatible
“Motorola Original” accessories.
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