Motorola Moto e User manual

Quick Start Guide
Moto E
FreedomPop
www.freedompop.com

Thanks for choosing FreedomPop.
We’ve designed this guide to help you
learn how to set up and use your new
FreedomPop smartphone.
Using this Guide
This guide is divided into three sections to help you find the
information you need quickly and easily.
4
5
6
7
8
9
10
11
12
14
16
3
Your Phone
What’s in the Box...................................
Device Overview ....................................
Setup and Activation
Activation ...............................................
The Basics .............................................
Connecting ............................................
Make a Call ............................................
Compose a Text...................................
More Basic Functions ..........................
Appendix
Tips and Tricks.....................................
Troubleshooting ...................................
Contact Us...........................................

Thanks for choosing FreedomPop.
We’ve designed this guide to help you
learn how to set up and use your new
FreedomPop smartphone.
Using this Guide
This guide is divided into three sections to help you find the
information you need quickly and easily.
4
5
6
7
8
9
10
11
12
14
16
3
Your Phone
What’s in the Box...................................
Device Overview ....................................
Setup and Activation
Activation ...............................................
The Basics .............................................
Connecting ............................................
Make a Call ............................................
Compose a Text...................................
More Basic Functions ..........................
Appendix
Tips and Tricks.....................................
Troubleshooting ...................................
Contact Us...........................................

What’s in the box
Moto E
Power Charger with Micro USB
adapter
Quick Start Guide
*Actual charger may vary by device
4
Device Overview
5
Volume Up
Front Camera
Speaker
Microphone
Volume Down
Power On/Off
(hold 2 seconds)
Sleep/Wake Up
Button

What’s in the box
Moto E
Power Charger with Micro USB
adapter
Quick Start Guide
*Actual charger may vary by device
4
Device Overview
5
Volume Up
Front Camera
Speaker
Microphone
Volume Down
Power On/Off
(hold 2 seconds)
Sleep/Wake Up
Button

Activation
If this phone was purchased at freedompop.com it is already
activated. Turn it on and start using it.
If this phone was NOT purchased at freedompop.com, it
requires activation. Follow the steps below to activate your
FreedomPop phone and service plan.
ACTIVATE PHONE & SERVICE
Go to freedompop.com/activate, enter the 18-digit MEID
number and your email address, then click Validate. MEID is
located on the phone packaging or under your phone’s battery.
Note: You can also call 1-888-743-8107 to activate by phone.
Continue through the activation steps to choose your plan,
services, and phone number and enter billing details.
NETWORK CONNECTION
ISSUES?
If you powered on your phone before activation, please restart
it by holding the Power button for 3 seconds and selecting
Reboot.
If your phone still does not connect to the cellular network
after activation, you can (1) select Profile Update under
Settings > System Update (exact path may vary by phone) or
(2) Dial ##72786# from your phone and select Reset.
6
The Basics
7
CHARGE IT
Plug the Micro USB cable into the Micro USB slot of your
device and into a wall outlet.
Your battery will already have some charge, but we
recommend charging it during the setup process.
A battery can be fully recharged in 1-3 hours.
TURN IT ON
After charging, press and hold the power button on the
device for 3 seconds.
The device will light up and turn on. This may take up to
30 seconds.

Activation
If this phone was purchased at freedompop.com it is already
activated. Turn it on and start using it.
If this phone was NOT purchased at freedompop.com, it
requires activation. Follow the steps below to activate your
FreedomPop phone and service plan.
ACTIVATE PHONE & SERVICE
Go to freedompop.com/activate, enter the 18-digit MEID
number and your email address, then click Validate. MEID is
located on the phone packaging or under your phone’s battery.
Note: You can also call 1-888-743-8107 to activate by phone.
Continue through the activation steps to choose your plan,
services, and phone number and enter billing details.
NETWORK CONNECTION
ISSUES?
If you powered on your phone before activation, please restart
it by holding the Power button for 3 seconds and selecting
Reboot.
If your phone still does not connect to the cellular network
after activation, you can (1) select Profile Update under
Settings > System Update (exact path may vary by phone) or
(2) Dial ##72786# from your phone and select Reset.
6
The Basics
7
CHARGE IT
Plug the Micro USB cable into the Micro USB slot of your
device and into a wall outlet.
Your battery will already have some charge, but we
recommend charging it during the setup process.
A battery can be fully recharged in 1-3 hours.
TURN IT ON
After charging, press and hold the power button on the
device for 3 seconds.
The device will light up and turn on. This may take up to
30 seconds.

Make a Call
9
Tap the phone icon. This will bring up the dialer.
Before first call, you may see a popup to choose your calling
app. Select “Dialer” and check "Always" to set this as default.
Defaults can be cleared in the "Settings" app.
Calls can also be made from your “Contacts” app or from the
“Messaging” app.
Number Display
Keypad
Navigation Bar
Call Button
Voicemail
Delete
CALLING
KEY BUTTONS
1
1
3
32
2
4
4
6
5
5
6
[phone]
[phone]
Connecting
Settings
Play Store
CONNECT TO WIFI
From your "Homescreen", open “Settings”.
Select “Wi-Fi”.
Select a Wi-Fi network from the list and tap
"Connect".
CONNECT GOOGLE ACCOUNT
Note: This enables many phone features:
calls, texts, email, app downloads, etc.
Find and open “Play Store”.
Sign into or create a new Google account.
INSTALL / UPDATE APPS
Open “Play Store”, select the magnifying glass icon.
Search for an app you would like to update (ie. "freedompop
messaging").
Tap app name, select "Install" or "Update".
ACCESS ACCOUNT
Go to freedompop.com and login using your credentials.
Your account email address is the address used during
the purchase of this device. Your account password
was provided to you in the purchase confirmation email.
8

Make a Call
9
Tap the phone icon. This will bring up the dialer.
Before first call, you may see a popup to choose your calling
app. Select “Dialer” and check "Always" to set this as default.
Defaults can be cleared in the "Settings" app.
Calls can also be made from your “Contacts” app or from the
“Messaging” app.
Number Display
Keypad
Navigation Bar
Call Button
Voicemail
Delete
CALLING
KEY BUTTONS
1
1
3
32
2
4
4
6
5
5
6
[phone]
[phone]
Connecting
Settings
Play Store
CONNECT TO WIFI
From your "Homescreen", open “Settings”.
Select “Wi-Fi”.
Select a Wi-Fi network from the list and tap
"Connect".
CONNECT GOOGLE ACCOUNT
Note: This enables many phone features:
calls, texts, email, app downloads, etc.
Find and open “Play Store”.
Sign into or create a new Google account.
INSTALL / UPDATE APPS
Open “Play Store”, select the magnifying glass icon.
Search for an app you would like to update (ie. "freedompop
messaging").
Tap app name, select "Install" or "Update".
ACCESS ACCOUNT
Go to freedompop.com and login using your credentials.
Your account email address is the address used during
the purchase of this device. Your account password
was provided to you in the purchase confirmation email.
8

Compose a Text
10
Menu
View account, add services, etc.
Compose
Starts a new text conversation
Dialer
Opens Dialer app
Conversations
View and continue conversation
KEY BUTTONS
1
3
2
4
Open the “Messaging” app.
Press the “Compose” button.
Type the name or number of the recipient. Tap "Ok".
Type your text message and press "Send".
TEXTING
1
4
2
3
More Basic Functions
11
SELECT / CHANGE / TRANSFER
PHONE NUMBER
VOICEMAIL
Download and open the FreedomPop “Voicemail” app.
Follow instructions to subscribe.
If you have already subscribed to Voicemail, just log in.
EMAIL
Open your email app (Email, Gmail, etc).
Follow any instructions to setup your account.
Press New, Compose, +, or Pencil icon.
SURF THE WEB
Make sure you have a connection (Wi-Fi, 3G, or 4G LTE).
Open your browser app (ie. Internet, Chrome).
Tap the search bar in the browser app.
Enter your URL/web address, press "Go".
Log in to your FreedomPop Account.
Go to freedompop.com/acct_manage_number.htm
Follow the on-screen instructions.
Note: You must select a number temporarily before
transferring an existing number.