Motorola Moto G7 Play User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Use navigation bar 25
Use quick settings 26
Turn screen off and on 28
Adjust volumes 29
Frequently used tools 31
Turn flashlight on and off 31
Take screenshots 31
Control phone with your voice 32
Get directions to a location 33
Use Time and Weather widget 34
Manage time spent on your phone 35
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
Personalize your phone 43
Home screen 43
Change wallpaper 43
Moto G7 Play iii

Customize your Favorites tray 43
Add widgets, shortcuts, or folders 44
Remove widgets, shortcuts, or folders 46
Remake your home screen with launchers 46
Lock screen 48
Use a screen saver 48
Sounds 49
Set ringtones 49
Enhance sound 50
Avoid interruptions with Do Not Disturb 51
Stop phone from speaking 54
Other sound settings 55
Silence “Hello Moto” during power up 55
Turn off charging sounds 55
Apps 56
About your apps 56
View two apps on screen 60
View notifications 61
Manage your apps 64
Install or update apps 64
Manage or delete apps 66
Protect against harmful apps 68
Search and browse 70
Search the web 70
Search your phone 72
Browse websites 73
Text messaging 75
About text and multimedia messages 75
Read, send, manage text messages 75
Add attachments 78
Save attachments from text message 78
Turn group messaging on or off 79
Change default messaging app 79
Control notifications for text messages 79
Change text message reply to incoming calls 80
Get text messages on your computer 80
Email 82
Read, send, manage emails 82
View email attachments 83
Preview inboxes from home screen 84
Add email signature 84
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Control email notifications 84
Calendar app 86
About the calendar 86
Find calendar events 86
Create and manage events 87
Control notifications for calendar events 88
Clock app 89
Set alarms 89
Use timer or stopwatch 89
Set date and time 91
Moto app 92
About the Moto app 92
Shrink screen for one-handed use 92
Preview notifications when screen sleeps 93
Photos app 95
Share photos and videos 95
Upload photos and videos 95
Calls, contacts, voicemail 97
Phone calls 97
Answer calls 97
Make calls 98
During a call 100
Make video calls 101
Make conference calls 101
Block calls and texts 101
Turn call waiting on and off 103
View and delete call history 104
Make emergency call from locked phone 105
Contacts 106
Add contacts 106
Edit or delete contacts 107
Star your favorite contacts 108
Sort contacts 108
Share contacts 109
Voicemail 111
Use voicemail 111
Send all calls from contact to voicemail 112
Music 113
Listen to radio 113
Listen to music 114
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Transfer Play Music library to YT Music 115
Transfer music files 115
Connect a MIDI device 116
Battery 117
Charge phone 117
Extend battery life 117
Use Battery Saver mode 118
Show battery percentage in status bar 119
Storage 120
About storage options 120
Manage phone storage 120
Manage SD card 121
Find downloaded files 123
Recover recently deleted files 124
Upload music to cloud 124
Upload photos and videos 125
Scan documents and make copies 126
Network and internet 127
Connect to Wi‑Fi networks 127
Use Airplane mode 128
Control data usage 128
Share your internet connection 130
Connect to VPNs 132
Connected devices 133
Connect with Bluetooth™ 133
Connect with Wi-Fi Direct 135
Cast screen or media to TV 135
Transfer files between phone and computer (USB) 137
Print from your phone 138
About wireless sharing 139
Other settings 142
Apps & notifications 142
Change app settings 142
Choose how apps notify you 143
Display 146
Adjust screen brightness 146
Adjust screen colors at night 146
Use Device theme 146
Change screen timeout 147
Stop automatic rotation 147
Choose color mode 148
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Change font and display size 148
Security & location 149
About security 149
Protect against harmful apps 150
Be ready to find a lost phone 150
Lock and unlock phone 151
Set screen lock 151
Adjust lock options 152
Unlock with trusted devices 153
Unlock with your face 154
Unlock at trusted places 155
Keep phone unlocked while it's on you 156
Unlock with voice commands 156
Use fingerprint security 157
Set lock screen preferences 159
Use location services 160
Pin your screen 162
Lock SIM card 162
Accounts 164
Add or remove accounts 164
Change name & info in your Google account 165
Sync apps with your Google account 165
Control what info Google collects 166
Accessibility 168
Visual assistance 168
Hearing assistance 170
Dexterity assistance 171
Use accessibility shortcuts 172
System 174
Record your IMEI number 174
Find legal and product information 174
Languages & input 175
Customize the keyboard 175
Use multiple languages 176
Customize Power button gesture 177
Back up phone 177
Users and guests 179
Share your phone 179
Add, modify, remove users 180
Add or delete guest 181
Fix a problem 182
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Hardware issues 182
Phone is slow or unstable 182
Phone feels warm or hot 182
Phone won't turn on 183
Phone restarts or crashes 183
Screen is frozen or won't respond 184
Screen displays wrong colors 184
SD card problems 185
Call and SIM issues 188
Problems making/receiving calls 188
Problems during calls 190
Battery issues 192
Charging problems 192
Battery drains too fast 192
Bluetooth, Wi-Fi, USB issues 194
Bluetooth problems 194
Wi-Fi problems 196
Can't transfer files or connect to computer 197
Account and sign-in issues 199
Forgot unlock code 199
Can't sign in to Google 199
Account sync issues 199
App issues 201
App or widget problems 201
Camera problems 202
Messaging problems 203
Gmail problems 205
Play Store problems 205
Maintenance procedures 206
Update Android software 206
Reset Wi-Fi, cellular data, and Bluetooth 206
Reset phone 207
Get more help 208
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About your hardware
Hardware diagram
1. Microphone
2. Headset jack
3. Front camera
4. Earpiece/speaker
5. Proximity sensor
6. Flash
7. Volume up/down button
8. Power button
9. Tray for SIM and SD card
Set up phone 1

1. Back camera
2. LED flash
3. Fingerprint sensor
4. Microphone
5. USB-C port for charging, transferring files, sharing connection with tethered devices.
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
The type to buy depends on how you'll format the card:
Set up phone 2