Motorola motoe5 Guide

Start Guide
Welcome
BC

Start Guide
Welcome
BC
This product meets the applicable national or international RF exposure
guidance (SAR guideline) when used normally against your head or, when worn
or carried, at a distance of 5 mm from the body. The SAR guideline includes
a considerable safety margin designed to assure the safety of all persons,
regardless of age and health.
To view the SAR values for your phone, visit https://motorola.com/sar. To view additional
SAR information on your phone, swipe up ^> Settings > System > Legal information > RF
information. To view the information on the web, visit www.motorola.com/rfhealth.

1
Introduction
Support
This guide provides you with the information you need to get started.
For more information and additional support, please visit
www.t-mobile.com/support where you can:
• Review your phone’s User Manual and troubleshooting FAQs.
• View the latest troubleshooting solutions in the Support Forums
or ask a question of your own.
Account Information
Be sure to access your account at My.T-Mobile.com to check your
minutes, pay your bill, upgrade your phone, change your rate plan,
and contact customer service.
You can also access this account information from your phone from
the T-Mobile app.
From your home screen, tap T-Mobile folder > T-Mobile.
Note: Some content and illustrations may differ from your device
depending on the region, service provider, software version, or OS
version, and are subject to change without prior notice.
Note: This device is not suitable for people who have a visual
impairment due to the touchscreen keyboard.
Service
If you are a new T-Mobile®customer and your service has not
yet been activated, call Customer Care at 1-800-937-8997 and a
T-Mobile Activations representative will assist you. You will need the
following information when activating service:
• Service Agreement and agent code on your Agreement.

2
• Your name, home address, home phone number, and billing
address.
• Your Social Security number, current driver’s license number,
and date of birth for credit check purposes.
• Your choice of T-Mobile plan and services (see http://www.t-
mobile.com/ for latest plan information).
• Nano SIM serial number and IMEI number (located on the box
barcode label).
Service or use is your agreement to T-Mobile’s Terms and
Conditions. T-Mobile requires Arbitration of Disputes unless,
for new customers, you opt-out within 30-days, or for existing
customers, you previously opted-out. Failure to activate service
within 30-days from purchase will also be considered acceptance.
For details, see T-Mobile’s Terms and Conditions at www.T-Mobile.
com/terms-conditions.
Wi-Fi Calling
Wi-Fi Calling can improve your coverage by allowing you to make
phone calls over a Wi-Fi network (when a Wi-Fi network is available).
To use Wi-Fi Calling, please use the SIM card shipped with your
device. A different SIM card may not work with the Wi-Fi Calling
feature.
Important!
You must also have a 9-1-1 emergency address registered with your
account. Log into your account at http://www.t-mobile.com/.
Go to your profile, click Line Settings and select to edit your E911
Address. Check periodically to ensure your address is always up
to date.
Note: Corporate accounts may require administrator assistance for
9-1-1 Address registration.

3
To enable/disable Wi-Fi Calling
Swipe up > Settings > Network & Internet > Wi-Fi, then tap
the switch to turn it on.
To change the connection preference for
Wi-Fi Calling
1 Swipe up > Settings > Network & Internet > Wi-Fi.
2 Tap a connection in the list.
T-Mobile Applications
Visual Voicemail
Visual Voicemail lets you view, listen, and save voicemails without
having to call a voicemail system.
From your home screen, tap T-Mobile folder > Visual
Voicemail.
Important!
If this is the first time accessing Visual Voicemail, you may be
prompted to enter a new PIN code and tap Next to activate Visual
Voicemail.
T-Mobile Name ID
T-Mobile Name ID identifies callers, displaying Name, City and
State, even if the caller is not in your contacts list. It is an optional
add-on feature that can be purchased directly from your phone for
an additional monthly charge. A one-time 30-day trial is included
with the phone.
From your home screen, tap T-Mobile folder > Name ID. Follow
the on-screen prompts to get started.

4
At a Glance
Let’s get started. We’ll guide you through startup and tell you about
your phone.
Volume Buttons
Flash
Front Camera
Speaker
Microphone
Micro
USB/Charger
Back
Camera
Power Button
Press:
Display on/off.
Press & hold:
Phone on/off.
SIM & microSD
Card Slots
(under back cover)
Headset Jack

5
Remove the back cover
If you need to insert SIM and memory cards (sold separately),
remove the back cover.
Caution: Don’t use tools to remove the cover—doing so may
damage your phone.
Caution: Do not pull the USB port
part to remove the back cover.
Put your finger in the notch at the bottom
corner of the back cover and pry off the
cover.
Take off the back cover.

6
Put in the cards
Insert the SIM card first, then insert an optional microSD card (sold
separately).
Caution: Make sure you use the correct size SIM card
and don’t cut the SIM card.
Nano SIM
21
1. SIM
Insert the SIM card first, then insert an optional microSD card (sold
separately).
2. microSD
(optional)
(gold contacts
facing down)

7
Finish up
Put in the battery and put on the back cover. Connect your charger
to fully charge your phone and turn the power on. Then select your
language and follow the screen prompts to get started.
Charge up & power on.
Press & hold Power until the
screen lights up.
Put in the battery & put on the cover.

8
Useful apps
When you’re up and running, try these apps to see what you can do
with your new phone.
Find it: Swipe up from the home screen to see all your apps.
• Moto: Explore special features designed to save you time and
make your day easier. Check out display options, actions your
phone can do, and more.
• Camera: Your camera takes crisp, clear photos and videos, but
that’s not all. See features, like professional mode, panorama,
and selfie beautification.
• Play Music: Stream it, buy it, save it, or play it. Listen and
create playlists anytime. And with Moto Display, you can control
playback even when your phone is locked.
• Chrome: Access the internet to shop, search, learn or just
browse.
• Gmail: Connect to all your email accounts and manage them in
one easy place.
• Duo: Make and receive video or audio calls—over Wi-Fi when
it’s available.