Motorola Moto E6 Plus User manual

User Guide

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of
Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the
property of their respective owners.
Certain features, services and applications are network dependent and may not be available in
all areas; additional terms, conditions and/or charges may apply. Contact your service provider
for details.
All features, functionality, and other product specifications, as well as the information contained
in this help content, are based upon the latest available information and believed to be accurate
at the time of release. Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help .
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Contents
Set up phone 1
Hardware diagram 1
Insert and remove SIM and SD cards 2
Manage dual SIMs 5
Add or remove accounts 6
Set up voicemail 7
Set up email 8
Make it yours 9
Accessibility settings 11
Visual assistance 11
Hearing assistance 13
Dexterity assistance 14
Use accessibility shortcuts 15
Learn the basics 17
About your home screen 17
About your lock screen 18
New to Android? 19
If this is your first smartphone 19
If you had an iPhone 21
About your Google account 22
Status bar icons 23
Phone terms you should know 27
Get around 29
Learn gestures 29
Use navigation bar 30
Use quick settings 30
Wake or put screen to sleep 33
Adjust volume 33
Frequently used tools 36
Turn flashlight on and off 36
Use voice commands 36
Get turn-by-turn directions 37
Use Time and Weather widget 38
Manage time spent on your phone 39
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Work with text 41
Use onscreen keyboard 41
Cut, copy, paste text 43
Use voice typing 43
Fill in forms automatically 44
Personalize your phone 45
Home screen 45
Change wallpaper 45
Customize your Favorites tray 45
Add widgets, shortcuts, or folders 45
Remove widgets, shortcuts, or folders 48
Remake your home screen with launchers 49
Lock screen 50
Use a screen saver 50
Set screen lock 51
Add message to lock screen 53
Sounds 54
Set ringtones 54
Avoid interruptions with Do Not Disturb 55
Silence power on sound 57
Stop phone from speaking 58
Turn off charging sounds 58
Apps 59
About your apps 59
Use two apps at once 63
View notifications 64
Manage your apps 66
Install or update apps 66
Manage or delete apps 68
Protect against harmful apps 71
Pin your screen 71
Search and web browser 73
Search the web 73
Search your phone 74
Use camera to scan and search 75
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Browse websites 76
Text messaging 79
About text and multimedia messages 79
Read, send, manage text messages 80
Add attachments 82
Save attachments from text message 83
Turn group messaging on or off 83
Change default messaging app 84
Control notifications for text messages 84
Change text message reply to incoming calls 84
Get text messages on your computer 85
Email 87
Read, send, manage emails 87
View email attachments 88
Preview inboxes from home screen 89
Add email signature 90
Control email notifications 90
Calendar app 91
About the calendar 91
Find calendar events 91
Create and manage events 92
Control notifications for calendar events 93
Clock app 94
Set alarms 94
Use timer or stopwatch 95
Set date and time 96
Calls, contacts, voicemail 98
Phone calls 98
Answer calls 98
Make calls 99
During a call 101
Make video calls 102
Make conference calls 102
Block calls and SMS 102
Turn on call waiting 104
View and delete call history 105
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Contacts 107
Add contacts 107
Edit or delete contacts 108
Star your favorite contacts 109
Sort contacts 109
Share contacts 110
Voicemail 112
Use voicemail 112
Send all calls from contact to voicemail 113
Photos and videos 114
Take photos 114
Take screenshots 116
Record videos 117
Adjust camera settings 118
Use camera to scan and search 120
Delete photos and videos 121
Edit photos and videos 122
Find, share, upload 124
Find photos and videos 124
Share photos and videos 125
About wireless sharing 126
Upload photos and videos 128
Music 129
Listen to radio 129
Listen to music 130
Transfer music files 131
Connect a MIDI device 132
Battery 133
Charge phone 133
Extend battery life 133
Use Battery Saver mode 135
Replace battery 135
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Storage 137
About storage options 137
Manage phone storage 137
Manage SD card 139
Find downloaded files 141
Recover recently deleted files 142
Upload music to cloud 142
Upload photos and videos 143
Scan documents and make copies 143
Network and internet 145
Connect with Wi‑Fi 145
Use Airplane mode 146
Control data usage 146
Share your internet connection 148
Connect to VPNs 151
Connected devices 152
Connect with Bluetooth™ 152
Connect with Wi-Fi Direct 154
Cast screen or media to TV 154
Transfer files between phone and computer (USB) 156
Print from your phone 157
Other settings 159
Apps & notifications 159
Change app settings 159
Manage notifications 160
Turn emergency alerts off/on 162
Display 163
Stop automatic rotation 163
Adjust screen colors at night 163
Adjust screen brightness 164
Change font and display size 164
Change background color 164
Change screen timeout 165
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Security & location 166
About security 166
Protect against harmful apps 167
Set up lost phone features 167
Lock and unlock phone 168
Set screen lock 168
Unlock with trusted devices 170
Unlock with your face 171
Unlock at trusted places 172
Keep phone unlocked while it's on you 173
Unlock with voice commands 174
Use fingerprint security 175
Use location services 177
Lock SIM card 178
Accounts 179
Add or remove accounts 179
Sync accounts and apps 180
Manage information in your Google account 181
System 182
Set up emergency information 182
Record your IMEI number 182
Find legal and product information 182
Customize the keyboard 183
Use multiple languages 184
Users and guests 186
Share your phone 186
Add, modify, remove users 187
Add or delete guest 188
Fix a problem 189
Hardware issues 189
Phone is slow or unstable 189
Phone feels warm or hot 189
Phone won't turn on 190
Phone restarts or crashes 191
Screen is frozen or won't respond 191
SD card problems 192
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Call and SIM issues 195
Problems making/receiving calls 195
Problems during calls 197
Battery issues 200
Charging problems 200
Battery drains too fast 200
Bluetooth, Wi-Fi, USB issues 202
Bluetooth problems 202
Wi-Fi problems 204
Can't transfer files or connect to computer 205
Account and sign-in issues 207
Forgot unlock code 207
Can't sign in to Google 207
Account sync issues 207
App issues 209
App or widget problems 209
Messaging problems 210
Camera problems 212
Maintenance procedures 214
Update Android software 214
Reset Wi-Fi, cellular data, and Bluetooth 214
Reset phone 215
Get more help 217
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Hardware diagram
1. Headset jack
2. Earpiece/speaker
3. Front camera
4. Volume up/down button
5. Power button
6. Notch for removing back cover
Set up phone 1

1. Microphone
2. LED flash
3. Back cameras
4. Fingerprint sensor
5. Microphone
6. Micro USB port for charging, transferring files, sharing connection with tethered devices.
7. Speaker
Insert and remove SIM and SD cards
About the SD card
Your phone supports a microSD card up to 512 GB.
The type to buy depends on how you'll format the card:
• If the card is for portable storage (different devices can use card), a Class 2, 4, or 6 card is
sufficient.
• If the card is for internal storage (used by phone only), use a high speed card such as
UHS-1 type for best performance. Don’t use Class 2, 4, or 6 cards, which are much slower
than your phone’s internal storage.
Learn more about storage formats.
Remove back cover
1. Put your finger in the notch at the bottom corner.
Set up phone 2

2. Pry off the cover. Don’t be afraid to use a little muscle.
Replace SIM or SD card
To insert an SD card:.
Select a compatible SD card. Slide the card to insert it.
To remove an SD card:.
First, unmount the card. Then, slide the card to remove it.
To insert a SIM card:.
Slide the SIM in, with gold contacts facing down. If you have a nano SIM, use the micro-SIM
adapter included in the box to insert it in this slot.
Set up phone 3

If your phone supports dual SIMs, remove the battery and then slide the nano SIM in, with gold
contacts facing down.
To remove a SIM card:.
Push the card from the edge of the slot, then pull to remove it.
If your phone supports dual SIMs, remove the battery, then remove the nano SIM.
Replace back cover
1. Line up the back cover over the fingerprint sensor.
2. Snap the cover on.
Set up phone 4

When two SIMs are inserted, you see at the top of the home screen. If you see ,
troubleshoot the issue.
Fix a problem
If you’re having problems, try these troubleshooting steps:
•SIM card
•SD card
Manage dual SIMs
This information applies only to phones that support dual SIM cards and have both cards
inserted.
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
• Both SIMs can make and receive calls and text messages.
• Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > SIM cards.
2. Select options:
• Touch Mobile data and select a SIM.
• Touch Calls and either assign a SIM or touch Ask every time.
• Touch SMS and select a SIM.
You can also touch & hold in quick settings to switch between SIMs for mobile data.
Set up phone 5

Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and
Phone. The SIM name shows your carrier and, if you're using the Personal and Work profile,
shows which it’s assigned to, but you can rename it. You can also change SIM icon color to
make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed:
• To rename a SIM, touch SIM name, then type a new name.
• To change icon color, touch Color, then touch a color.
• To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.
Add or remove accounts
Add Google account
When you set up your phone, you were prompted to add a Google account. If you skipped this,
be sure to set one up now so you can download apps from Play Store, get a customized
information feed, and take full advantage of the Calendar, Gmail, and other apps included with
your account.
To add a Google account:
1. Go to Settings .
2. Touch Accounts > Add account.
3. Touch Google and follow the onscreen instructions to add an existing account or to create
a new one.
4. Once the account is added, Calendar , Contacts , and other account features and apps are
updated with information from that account. You can review and change what syncs with
your phone for that account.
Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your
Google account are available, open the Play Store app and touch > My apps & games.
Add non-Google account
Non-Google accounts are automatically added when you:
• Set up corporate email
Set up phone 6

• Set up personal email for non-Gmail addresses
• Install apps that require a username/password to log in, such as messaging, shopping, or
streaming content
To review these accounts or add another:
1. Go to Settings .
2. Touch Accounts > Add account.
3. Touch the type of account to add and follow the onscreen instructions.
If you don't see the type of account you want to add, install the related app from Play Store,
then sign into your account through the app.
4. Once the account is added, account-related features and apps are updated with
information from that account. To review and change what syncs with your phone, touch
the account type, then account name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not
deleted from your account.
To remove other accounts:
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch REMOVE ACCOUNT.
Tip: If you have trouble removing a corporate account, go to Settings > Security &
location > Advanced > Device admin apps and remove the checkmark for the account,
then try to remove it again.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
Set up phone 7

1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. If you have dual SIMs, touch the SIM for the account to change.
5. Change any of the options:
• To change voicemail service from your provider to another voicemail service or app,
touch Service.
• To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
• Gmail
• Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
• When you open the Gmail app for the first time, you'll see your email for that account.
You're already set up.
•To set up additional accounts, open Gmail and touch > Settings > Add account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP
provider (an address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account
options.
If you have problems setting up the account, read Google's help for Gmail .
Set up phone 8

Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails,
calendar events, and contacts with the Microsoft Exchange server. Before you start, you'll need
the following information from your company's IT department:
• Email address
• Email password
• Domain name
• Username
• Server name
• Security type/SSL settings
• Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
• If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch > Settings > Add
account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other
information from your company's IT department.
Switch account views
In the Gmail app, touch your profile icon, then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time
for fun:
• Set the wallpaper.
Set up phone 9

• Assign ringtones or photos to friends you call.
• Find some games.
• Play some music.
• Start taking and sharing those selfies.
To protect your phone, be sure to:
• Set up a screen lock.
• In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
• Set up your Bluetooth and Wi-Fi connections.
• If you use multiple languages, set them up so they appear on your keyboard.
• Set your schedule for Do Not Disturb , to automatically silence your phone when you don't
want to be interrupted.
Tip: If you’ve forgotten your new number, go to Settings > System > About phone >
Phone number.
Set up phone 10

Visual assistance
Adjust colors if you’re color blind
1. Go to Settings > Accessibility.
2. Touch Color correction and turn Use color correction on .
3. Touch Correction mode and choose an option.
How you see colors Option to choose
It’s difficult to tell violet from blue. Yellow and green
appear redder.
Deuteranomaly (red-green)
Colors aren’t bright. Red, orange, and yellow appear
greener.
Protanomaly (red-green)
It’s difficult to tell yellow and red from pink. Blue
appears greener.
Tritanomaly (blue-yellow)
Color correction is an experimental feature and might not work correctly everywhere on your
phone.
Use magnification gestures and icon
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
To enable these gestures and add the icon:
1. Go to Settings > Accessibility > Magnification.
2. Adjust settings as needed:
•To use gestures to zoom in and out, touch Magnify with triple-tap and turn it on .
•To add , touch Magnify with button and turn it on .
Then, use these gestures:
•To zoom in/out, touch or triple-tap the screen.
•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move
around the screen, then lift your finger to zoom out.
• To scroll while zoomed in, drag two fingers across the screen.
Set up phone : Accessibility settings 11