Motorola moto e7 User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 27
Adjust volumes 28
Frequently used tools 30
Turn flashlight on and off 30
Control phone with your voice 30
Get directions to a location 31
Use clock and weather widget 32
Manage time spent on your phone 33
Work with text 36
Use onscreen keyboard 36
Cut, copy, paste text 37
Use voice typing 38
Fill in forms automatically 38
Personalize your phone 40
Home screen 40
Change wallpaper 40
Customize your Favorites tray 40
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Add widgets, shortcuts, or folders 40
Remove widgets, shortcuts, or folders 43
Remake your home screen with launchers 43
Lock screen 44
Use a screen saver 44
Sounds 45
Set ringtones 45
Avoid interruptions with Do Not Disturb 46
Stop phone from speaking 49
Other sound settings 51
Silence “Hello Moto” during power up 51
Turn off charging sounds 51
Use volume booster for speaker 51
Apps 52
About your apps 52
View two apps on screen 57
View notifications 57
Manage your apps 60
Install or update apps 60
Manage or delete apps 62
Protect against harmful apps 64
Search and browse 66
Search the web 66
Search your phone 68
Browse websites 69
Text messaging 71
About text and multimedia messages 71
Read, send, manage text messages 71
Add attachments 73
Save attachments from text message 74
Turn group messaging on or off 75
Change default messaging app 75
Control notifications for text messages 75
Change text message reply to incoming calls 76
Get text messages on your computer 76
Email 78
Read, send, manage emails 78
View email attachments 79
Preview inboxes from home screen 80
Add email signature 80
Control email notifications 80
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Calendar app 82
About the calendar 82
Find calendar events 82
Create and manage events 83
Control notifications for calendar events 83
Clock app 85
Set alarms 85
Use timer or stopwatch 85
Set date and time 86
Calls, contacts, voicemail 88
Phone calls 88
Answer calls 88
Make calls 89
During a call 90
Make video calls 92
Make conference calls 92
Block calls and texts 92
Turn call waiting on and off 93
View and delete call history 94
Make emergency call from locked phone 95
Contacts 96
Add contacts 96
Edit or delete contacts 97
Star your favorite contacts 98
Sort contacts 98
Share contacts 99
Voicemail 101
Use voicemail 101
Send all calls from contact to voicemail 102
Photos and videos 103
Take photos 103
Take screenshots 105
Record videos 105
Adjust photography settings 106
Adjust other camera settings 108
Delete photos and videos 109
Edit photos and videos 110
Find, share, upload 112
Find photos and videos 112
Share photos and videos 113
About wireless sharing 113
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Upload photos and videos 116
Music 117
Listen to radio 117
Listen to music 118
Transfer music files 119
Connect a MIDI device 120
Battery 121
Charge phone 121
Extend battery life 121
Use Battery Saver mode 122
Show battery percentage in status bar 123
Storage 124
About storage options 124
Manage phone storage 124
Manage SD card 125
Find downloaded files 127
Recover recently deleted files 128
Upload music to cloud 128
Upload photos and videos 129
Scan documents and make copies 130
Network and internet 131
Connect to Wi‑Fi networks 131
Use Airplane mode 132
Control data usage 133
Share your internet connection 134
Connect to VPNs 136
Connected devices 138
Connect with Bluetooth™ 138
Connect with Wi-Fi Direct 140
Cast screen or media to TV 140
Share files and links with nearby Android phones 142
Transfer files between phone and computer (USB) 143
Print from your phone 145
Other settings 146
Apps & notifications 146
Change app settings 146
Choose how apps notify you 147
Display 150
Adjust screen brightness 150
Adjust screen colors at night 150
Use Dark theme 150
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Change screen timeout 151
Stop automatic rotation 151
Choose color mode 151
Change font and display size 152
Set lock screen preferences 152
Location 154
Use location services 154
Security 156
About security 156
Protect against harmful apps 157
Be ready to find a lost phone 157
Lock and unlock phone 158
Set screen lock 158
Adjust lock options 159
Unlock with trusted devices 159
Unlock at trusted places 160
Keep phone unlocked while it's on you 161
Use fingerprint security 162
Lock and hide files 162
Pin your screen 163
Lock SIM card 164
Accounts 166
Add or remove accounts 166
Change name & info in your Google account 167
Sync apps with your Google account 167
Control what info Google collects 168
Accessibility 170
Visual assistance 170
Hearing assistance 172
Dexterity assistance 173
Use accessibility shortcuts 174
System 176
Languages & input 176
Customize the keyboard 176
Use multiple languages 177
Gestures 179
Customize Power button gesture 179
Change System navigation 179
Turn flashlight on and off 179
Adjust screenshot settings 179
Back up phone 180
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Users and guests 182
Share your phone 182
Add, modify, remove users 183
Add or delete guest 184
About phone 185
Record your IMEI number 185
Find legal and product information 185
Fix a problem 186
Hardware issues 186
Phone is slow or unstable 186
Phone feels warm or hot 186
Phone won't turn on 187
Phone restarts or crashes 187
Screen is frozen or won't respond 188
Screen displays wrong colors 188
SD card problems 189
Call and SIM issues 191
Problems making/receiving calls 191
Problems during calls 192
Battery issues 195
Charging problems 195
Battery drains too fast 195
Bluetooth, Wi-Fi, USB issues 197
Bluetooth problems 197
Wi-Fi problems 199
Can't transfer files or connect to computer 200
Account and sign-in issues 202
Forgot unlock code 202
Can't sign in to Google 202
Account sync issues 202
App issues 204
App or widget problems 204
Camera problems 205
Messaging problems 206
Gmail problems 208
Play Store problems 208
Maintenance procedures 209
Update Android software 209
Reset Wi-Fi, cellular data, and Bluetooth 209
Reset phone 210
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Get more help 211
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera
5. Proximity sensor
6. Google Assistant button
7. Volume up/down button
8. Power button
Set up phone 1

1. LED flash
2. Main camera
3. Macro camera
4. Fingerprint sensor
5. Microphone
6. USB-C port for charging, transferring files, sharing connection with tethered devices.
7. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
The type to buy depends on how you'll format the card:
Set up phone 2

•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first (Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
Set up phone 3

4. Push the tray back into the phone.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
Set up phone 4

4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Select how to copy:
•If you have your old phone, touch A backup from an Android phone.
•If you don’t, touch A backup from the cloud
7. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
Set up phone 5

•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import > SIM card > OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > SIM cards.
2. Select options:
•Touch Mobile data and select a SIM.
•Touch Allow calls and either assign a SIM or touch Ask every time.
•Touch SMS messages and select a SIM.
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You can also touch & hold in quick settings to switch between SIMs for mobile data.
Change SIM names and color
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up phone 7

Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
Set up phone 8

4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen display.
2. Touch Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Set up phone 9

Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or touch .
You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge
of an existing page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
Learn the basics 11