Motorola moto g20 User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 14
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Move between apps and screens 25
Use quick settings 26
Turn screen off and on 29
Adjust volumes 29
Frequently used tools 31
Turn flashlight on and off 31
Record your screen 31
Control phone with your voice 31
Get directions to a location 32
Use clock and weather widget 33
Manage time spent on your phone 35
Work with text 38
Use onscreen keyboard 38
Cut, copy, paste text 39
Use voice typing 40
Fill in forms automatically 40
Personalize your phone 41
Home screen 41
Change wallpaper 41
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Customize your Favorites tray 41
Add widgets, shortcuts, or folders 41
Remove widgets, shortcuts, or folders 44
Remake your home screen with launchers 44
Lock screen 45
Use a screen saver 45
Sounds 46
Set ringtones 46
Avoid interruptions with Do Not Disturb 47
Stop phone from speaking 49
Other sound settings 51
Silence “Hello Moto” during power up 51
Turn off charging sounds 51
Apps 52
About your apps 52
View two apps on screen 56
View notifications 57
Manage your apps 59
Install or update apps 59
Manage or delete apps 61
Protect against harmful apps 63
Search and browse 65
Search the web 65
Search your phone 67
Browse websites 67
Text messaging 69
About text and multimedia messages 69
Read, send, manage text messages 69
Add attachments 72
Save attachments from text message 72
Turn group messaging on or off 73
Change default messaging app 73
Control notifications for text messages 73
Change text message reply to incoming calls 74
Get text messages on your computer 74
Email 76
Read, send, manage emails 76
View email attachments 77
Preview inboxes from home screen 78
Add email signature 78
Control email notifications 78
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Calendar app 80
About the calendar 80
Find calendar events 80
Create and manage events 81
Control notifications for calendar events 81
Clock app 83
Set alarms 83
Use timer or stopwatch 83
Set date and time 84
Calls, contacts, voicemail 86
Phone calls 86
Answer calls 86
Make calls 87
During a call 88
Make video calls 89
Make conference calls 90
Block calls and texts 90
Turn call waiting on and off 92
View and delete call history 92
Make emergency call from locked phone 94
Contacts 95
Add contacts 95
Edit or delete contacts 96
Star your favorite contacts 97
Sort contacts 97
Share contacts 98
Voicemail 100
Use voicemail 100
Send all calls from contact to voicemail 101
Photos and videos 102
Twist phone to open camera 102
Take photos 102
Take photos in Pro mode 104
Take screenshots 107
Record videos 107
Adjust photography settings 108
Adjust other camera settings 110
Delete photos and videos 111
Edit photos and videos 112
Find, share, upload 114
Find photos and videos 114
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Share photos and videos 115
About wireless sharing 115
Upload photos and videos 118
Music 119
Listen to music 119
Transfer music files 119
Connect a MIDI device 120
Battery 121
Charge phone 121
Extend battery life 121
Use Battery Saver mode 122
Show battery percentage in status bar 123
Storage 124
About storage options 124
Manage phone storage 124
Manage SD card 125
Find downloaded files 126
Recover recently deleted files 127
Upload music to cloud 127
Upload photos and videos 128
Scan documents and make copies 128
Network and internet 130
Connect to Wi‑Fi networks 130
Use Airplane mode 131
Control data usage 131
Share your internet connection 133
Connect to VPNs 136
Connected devices 137
Connect with Bluetooth™ 137
Connect with Wi-Fi Direct 139
Make contactless payments 139
Share or receive with NFC 140
Cast screen or media to TV 141
Share files and links with nearby Android phones 142
Transfer files between phone and computer (USB) 144
Print from your phone 145
Other settings 147
Apps & notifications 147
Change app settings 147
Choose how apps notify you 148
Display 152
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Adjust screen brightness 152
Use Dark theme 152
Change screen timeout 152
Stop automatic rotation 153
Choose color mode 153
Adjust refresh rate 153
Change font and display size 154
Set lock screen preferences 154
Location 156
Use location services 156
Security 158
About security 158
Protect against harmful apps 159
Be ready to find a lost phone 159
Lock and unlock phone 160
Set screen lock 160
Adjust lock options 161
Unlock with trusted devices 162
Unlock with your face 163
Unlock at trusted places 164
Keep phone unlocked while it's on you 165
Use fingerprint security 165
Pin an app screen 167
Lock SIM card 168
Accounts 170
Add or remove accounts 170
Change name & info in your Google account 171
Sync apps with your Google account 171
Control what info Google collects 172
Accessibility 174
Visual assistance 174
Hearing assistance 176
Use accessibility shortcuts 177
System 179
Languages & input 179
Customize the keyboard 179
Use multiple languages 180
Gestures 182
Change System navigation 182
Turn flashlight on and off 182
Twist phone to open camera 182
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Flip to silence 183
Adjust screenshot settings 183
Back up phone 183
Users and guests 185
Share your phone 185
Add, modify, remove users 186
Add or delete guest 187
About phone 188
Record your IMEI number 188
Find legal and product information 188
Fix a problem 189
Hardware issues 189
Phone is slow or unstable 189
Phone feels warm or hot 189
Phone won't turn on 190
Phone restarts or crashes 190
Screen is frozen or won't respond 191
Screen displays wrong colors 192
SD card problems 192
Call and SIM issues 195
Problems making/receiving calls 195
Problems during calls 196
Battery issues 199
Charging problems 199
Battery drains too fast 199
Bluetooth, Wi-Fi, USB issues 201
Bluetooth problems 201
Wi-Fi problems 203
Can't transfer files or connect to computer 204
Account and sign-in issues 206
Forgot unlock code 206
Can't sign in to Google 206
Account sync issues 206
App issues 208
App or widget problems 208
Camera problems 209
Messaging problems 210
Gmail problems 212
Play Store problems 212
Maintenance procedures 213
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Update Android software 213
Reset Wi-Fi, cellular data, and Bluetooth 213
Reset phone 214
Get more help 215
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Front camera
4. Earpiece
5. Proximity sensor
6. Google Assistant button
7. Volume up/down button
8. Power button
Set up phone 1

1. Depth camera
2. Main camera
3. Ultra-wide camera
4. Flash
5. Macro camera
6. Fingerprint sensor
7. Microphone
8. USB-C port for charging, transferring files, sharing connection with tethered devices.
9. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Prevent water damage
Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do
not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth.
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Water damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop or puncture your phone, as this could damage the water repellent features.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
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3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
4. Push the tray back into the phone.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
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Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
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6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import > SIM card > OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
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Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > SIM cards.
2. Select options:
•Touch Cellular data and select a SIM.
•Touch Allow calls and either assign a SIM or touch Ask every time.
•Touch SMS and select a SIM.
You can also touch & hold in quick settings to switch between SIMs for mobile data.
Change SIM names and color
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
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2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
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•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
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View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
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•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb , to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
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