Motorola moto g20 User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 14
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Move between apps and screens 25
Use quick settings 26
Turn screen off and on 29
Adjust volumes 29
Frequently used tools 31
Turn flashlight on and off 31
Record your screen 31
Control phone with your voice 31
Get directions to a location 32
Use clock and weather widget 33
Manage time spent on your phone 35
Work with text 38
Use onscreen keyboard 38
Cut, copy, paste text 39
Use voice typing 40
Fill in forms automatically 40
Personalize your phone 41
Home screen 41
Change wallpaper 41
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Customize your Favorites tray 41
Add widgets, shortcuts, or folders 41
Remove widgets, shortcuts, or folders 44
Remake your home screen with launchers 44
Lock screen 45
Use a screen saver 45
Sounds 46
Set ringtones 46
Avoid interruptions with Do Not Disturb 47
Stop phone from speaking 49
Other sound settings 51
Silence “Hello Moto” during power up 51
Turn off charging sounds 51
Apps 52
About your apps 52
View two apps on screen 56
View notifications 57
Manage your apps 59
Install or update apps 59
Manage or delete apps 61
Protect against harmful apps 63
Search and browse 65
Search the web 65
Search your phone 67
Browse websites 67
Text messaging 69
About text and multimedia messages 69
Read, send, manage text messages 69
Add attachments 72
Save attachments from text message 72
Turn group messaging on or off 73
Change default messaging app 73
Control notifications for text messages 73
Change text message reply to incoming calls 74
Get text messages on your computer 74
Email 76
Read, send, manage emails 76
View email attachments 77
Preview inboxes from home screen 78
Add email signature 78
Control email notifications 78
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Calendar app 80
About the calendar 80
Find calendar events 80
Create and manage events 81
Control notifications for calendar events 81
Clock app 83
Set alarms 83
Use timer or stopwatch 83
Set date and time 84
Calls, contacts, voicemail 86
Phone calls 86
Answer calls 86
Make calls 87
During a call 88
Make video calls 89
Make conference calls 90
Block calls and texts 90
Turn call waiting on and off 92
View and delete call history 92
Make emergency call from locked phone 94
Contacts 95
Add contacts 95
Edit or delete contacts 96
Star your favorite contacts 97
Sort contacts 97
Share contacts 98
Voicemail 100
Use voicemail 100
Send all calls from contact to voicemail 101
Photos and videos 102
Twist phone to open camera 102
Take photos 102
Take photos in Pro mode 104
Take screenshots 107
Record videos 107
Adjust photography settings 108
Adjust other camera settings 110
Delete photos and videos 111
Edit photos and videos 112
Find, share, upload 114
Find photos and videos 114
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Share photos and videos 115
About wireless sharing 115
Upload photos and videos 118
Music 119
Listen to music 119
Transfer music files 119
Connect a MIDI device 120
Battery 121
Charge phone 121
Extend battery life 121
Use Battery Saver mode 122
Show battery percentage in status bar 123
Storage 124
About storage options 124
Manage phone storage 124
Manage SD card 125
Find downloaded files 126
Recover recently deleted files 127
Upload music to cloud 127
Upload photos and videos 128
Scan documents and make copies 128
Network and internet 130
Connect to Wi‑Fi networks 130
Use Airplane mode 131
Control data usage 131
Share your internet connection 133
Connect to VPNs 136
Connected devices 137
Connect with Bluetooth™ 137
Connect with Wi-Fi Direct 139
Make contactless payments 139
Share or receive with NFC 140
Cast screen or media to TV 141
Share files and links with nearby Android phones 142
Transfer files between phone and computer (USB) 144
Print from your phone 145
Other settings 147
Apps & notifications 147
Change app settings 147
Choose how apps notify you 148
Display 152
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Adjust screen brightness 152
Use Dark theme 152
Change screen timeout 152
Stop automatic rotation 153
Choose color mode 153
Adjust refresh rate 153
Change font and display size 154
Set lock screen preferences 154
Location 156
Use location services 156
Security 158
About security 158
Protect against harmful apps 159
Be ready to find a lost phone 159
Lock and unlock phone 160
Set screen lock 160
Adjust lock options 161
Unlock with trusted devices 162
Unlock with your face 163
Unlock at trusted places 164
Keep phone unlocked while it's on you 165
Use fingerprint security 165
Pin an app screen 167
Lock SIM card 168
Accounts 170
Add or remove accounts 170
Change name & info in your Google account 171
Sync apps with your Google account 171
Control what info Google collects 172
Accessibility 174
Visual assistance 174
Hearing assistance 176
Use accessibility shortcuts 177
System 179
Languages & input 179
Customize the keyboard 179
Use multiple languages 180
Gestures 182
Change System navigation 182
Turn flashlight on and off 182
Twist phone to open camera 182
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Flip to silence 183
Adjust screenshot settings 183
Back up phone 183
Users and guests 185
Share your phone 185
Add, modify, remove users 186
Add or delete guest 187
About phone 188
Record your IMEI number 188
Find legal and product information 188
Fix a problem 189
Hardware issues 189
Phone is slow or unstable 189
Phone feels warm or hot 189
Phone won't turn on 190
Phone restarts or crashes 190
Screen is frozen or won't respond 191
Screen displays wrong colors 192
SD card problems 192
Call and SIM issues 195
Problems making/receiving calls 195
Problems during calls 196
Battery issues 199
Charging problems 199
Battery drains too fast 199
Bluetooth, Wi-Fi, USB issues 201
Bluetooth problems 201
Wi-Fi problems 203
Can't transfer files or connect to computer 204
Account and sign-in issues 206
Forgot unlock code 206
Can't sign in to Google 206
Account sync issues 206
App issues 208
App or widget problems 208
Camera problems 209
Messaging problems 210
Gmail problems 212
Play Store problems 212
Maintenance procedures 213
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Update Android software 213
Reset Wi-Fi, cellular data, and Bluetooth 213
Reset phone 214
Get more help 215
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Front camera
4. Earpiece
5. Proximity sensor
6. Google Assistant button
7. Volume up/down button
8. Power button
Set up phone 1