Motorola Moto G7 Play User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Use navigation bar 25
Use quick settings 26
Turn screen off and on 28
Adjust volumes 29
Frequently used tools 31
Turn flashlight on and off 31
Take screenshots 31
Control phone with your voice 32
Get directions to a location 33
Use Time and Weather widget 34
Manage time spent on your phone 35
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
Personalize your phone 43
Home screen 43
Change wallpaper 43
Moto G7 Power iii

Customize your Favorites tray 43
Add widgets, shortcuts, or folders 44
Remove widgets, shortcuts, or folders 46
Remake your home screen with launchers 46
Lock screen 48
Use a screen saver 48
Sounds 49
Set ringtones 49
Enhance sound 50
Avoid interruptions with Do Not Disturb 51
Stop phone from speaking 54
Other sound settings 55
Silence “Hello Moto” during power up 55
Turn off charging sounds 55
Apps 56
About your apps 56
View two apps on screen 60
View notifications 61
Manage your apps 64
Install or update apps 64
Manage or delete apps 66
Protect against harmful apps 68
Search and browse 70
Search the web 70
Search your phone 72
Browse websites 73
Text messaging 75
About text and multimedia messages 75
Read, send, manage text messages 75
Add attachments 78
Save attachments from text message 78
Turn group messaging on or off 79
Change default messaging app 79
Control notifications for text messages 79
Change text message reply to incoming calls 80
Get text messages on your computer 80
Email 82
Read, send, manage emails 82
View email attachments 83
Preview inboxes from home screen 84
Add email signature 84
Moto G7 Power iv

Control email notifications 84
Calendar app 86
About the calendar 86
Find calendar events 86
Create and manage events 87
Control notifications for calendar events 88
Clock app 89
Set alarms 89
Use timer or stopwatch 89
Set date and time 91
Moto app 92
About the Moto app 92
Shrink screen for one-handed use 92
Preview notifications when screen sleeps 93
Photos app 95
Share photos and videos 95
Upload photos and videos 95
Calls, contacts, voicemail 97
Phone calls 97
Answer calls 97
Make calls 98
During a call 100
Make video calls 101
Make conference calls 101
Make calls over Wi-Fi 102
Block calls and texts 103
Turn call waiting on and off 104
View and delete call history 105
Make emergency call from locked phone 106
Contacts 108
Add contacts 108
Edit or delete contacts 109
Star your favorite contacts 110
Sort contacts 110
Share contacts 111
Voicemail 113
Use voicemail 113
Send all calls from contact to voicemail 114
Music 115
Listen to radio 115
Moto G7 Power v

Listen to music 116
Transfer Play Music library to YT Music 117
Transfer music files 117
Connect a MIDI device 118
Battery 119
Charge phone 119
Extend battery life 119
Use Battery Saver mode 120
Show battery percentage in status bar 121
Storage 122
About storage options 122
Manage phone storage 122
Manage SD card 123
Find downloaded files 125
Recover recently deleted files 126
Upload music to cloud 126
Upload photos and videos 127
Scan documents and make copies 128
Network and internet 129
Connect to Wi‑Fi networks 129
Use Airplane mode 130
Control data usage 130
Share your internet connection 132
Connect to VPNs 134
Connected devices 135
Connect with Bluetooth™ 135
Connect with Wi-Fi Direct 137
Tap & pay with NFC 137
Share or receive with NFC 138
Cast screen or media to TV 139
Transfer files between phone and computer (USB) 141
Print from your phone 142
About wireless sharing 143
Other settings 146
Apps & notifications 146
Change app settings 146
Choose how apps notify you 147
Display 150
Adjust screen brightness 150
Adjust screen colors at night 150
Use Device theme 150
Moto G7 Power vi

Change screen timeout 151
Stop automatic rotation 151
Choose color mode 152
Change font and display size 152
Security & location 153
About security 153
Protect against harmful apps 154
Be ready to find a lost phone 154
Lock and unlock phone 155
Set screen lock 155
Adjust lock options 156
Unlock with trusted devices 157
Unlock with your face 158
Unlock at trusted places 159
Keep phone unlocked while it's on you 160
Unlock with voice commands 160
Use fingerprint security 161
Set lock screen preferences 163
Use location services 164
Pin your screen 166
Lock SIM card 166
Accounts 168
Add or remove accounts 168
Change name & info in your Google account 169
Sync apps with your Google account 169
Control what info Google collects 170
Accessibility 172
Visual assistance 172
Hearing assistance 174
Dexterity assistance 175
Use accessibility shortcuts 176
System 178
Record your IMEI number 178
Find legal and product information 178
Languages & input 179
Customize the keyboard 179
Use multiple languages 180
Customize Power button gesture 181
Back up phone 181
Users and guests 183
Share your phone 183
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Add, modify, remove users 184
Add or delete guest 185
Fix a problem 186
Hardware issues 186
Phone is slow or unstable 186
Phone feels warm or hot 186
Phone won't turn on 187
Phone restarts or crashes 187
Screen is frozen or won't respond 188
Screen displays wrong colors 188
SD card problems 189
Call and SIM issues 192
Problems making/receiving calls 192
Problems during calls 194
Battery issues 196
Charging problems 196
Battery drains too fast 196
Bluetooth, Wi-Fi, USB issues 198
Bluetooth problems 198
Wi-Fi problems 200
Can't transfer files or connect to computer 201
Account and sign-in issues 203
Forgot unlock code 203
Can't sign in to Google 203
Account sync issues 203
App issues 205
App or widget problems 205
Camera problems 206
Messaging problems 207
Gmail problems 209
Play Store problems 209
Maintenance procedures 210
Update Android software 210
Reset Wi-Fi, cellular data, and Bluetooth 210
Reset phone 211
Get more help 212
Moto G7 Power viii

About your hardware
Hardware diagram
1. Microphone
2. Headset jack
3. Front camera
4. Earpiece/speaker
5. Proximity sensor
6. Volume up/down button
7. Power button
8. Tray for SIM and SD card
Set up phone 1

1. Back camera
2. LED flash
3. Fingerprint sensor
4. Microphone
5. USB-C port for charging, transferring files, sharing connection with tethered devices.
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
The type to buy depends on how you'll format the card:
Set up phone 2