Motorola Moto G9 Plus User manual

User Guide

© 2020 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and
other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or
service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help content,
are based upon the latest available information and believed to be accurate at the time of release. Motorola
reserves the right to change or modify any information or specifications without notice or obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Accessibility settings 13
Visual assistance 13
Hearing assistance 15
Dexterity assistance 16
Use accessibility shortcuts 17
Learn the basics 19
About your home screen 19
About your lock screen 20
New to Android? 21
If this is your first smartphone 21
If you had an iPhone 22
About your Google account 23
Status bar icons 24
Phone terms you should know 28
Get around on your phone 30
Learn gestures 30
Move between apps and screens 31
Use quick settings 32
Turn screen off and on 35
Adjust volumes 35
Frequently used tools 37
Turn flashlight on and off 37
Take screenshots 37
Control phone with your voice 38
Get directions to a location 39
Use Time and Weather widget 40
Manage time spent on your phone 42
Work with text 45
Use onscreen keyboard 45
Cut, copy, paste text 46
Use voice typing 47
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Fill in forms automatically 47
Personalize your phone 48
Home screen 48
Change wallpaper 48
Customize your Favorites tray 48
Add widgets, shortcuts, or folders 49
Remove widgets, shortcuts, or folders 51
Remake your home screen with launchers 51
Lock screen 53
Use a screen saver 53
Sounds 54
Set ringtones 54
Enhance sound 55
Avoid interruptions with Do Not Disturb 56
Stop phone from speaking 59
Other sound settings 60
Silence “Hello Moto” during power up 60
Turn off charging sounds 60
Apps 61
About your apps 61
View two apps on screen 66
View notifications 66
About Moto experiences 68
Enhance your gaming 68
Manage your apps 71
Install or update apps 71
Manage or delete apps 73
Protect against harmful apps 75
Search and browse 76
Search the web 76
Search your phone 78
Browse websites 79
Text messaging 81
About text and multimedia messages 81
Read, send, manage text messages 81
Add attachments 83
Save attachments from text message 84
Turn group messaging on or off 85
Change default messaging app 85
Control notifications for text messages 85
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Change text message reply to incoming calls 86
Get text messages on your computer 86
Email 88
Read, send, manage emails 88
View email attachments 89
Preview inboxes from home screen 90
Add email signature 90
Control email notifications 90
Calendar app 92
About the calendar 92
Find calendar events 92
Create and manage events 93
Control notifications for calendar events 93
Clock app 95
Set alarms 95
Use timer or stopwatch 95
Set date and time 97
Photos app 98
Share photos and videos 98
Upload photos and videos 98
Calls, contacts, voicemail 100
Phone calls 100
Answer calls 100
Make calls 101
During a call 102
Make video calls 103
Make conference calls 104
Block calls and texts 104
Turn call waiting on and off 105
View and delete call history 106
Make emergency call from locked phone 107
Contacts 108
Add contacts 108
Edit or delete contacts 109
Star your favorite contacts 110
Sort contacts 110
Share contacts 111
Voicemail 113
Use voicemail 113
Send all calls from contact to voicemail 114
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Music 115
Listen to music 115
Transfer music files 116
Connect a MIDI device 117
Battery 118
Charge phone 118
Extend battery life 118
Use Battery Saver mode 119
Show battery percentage in status bar 120
Storage 121
About storage options 121
Manage phone storage 121
Manage SD card 122
Find downloaded files 123
Recover recently deleted files 124
Upload music to cloud 124
Upload photos and videos 125
Scan documents and make copies 126
Network and internet 127
Connect to Wi‑Fi networks 127
Use Airplane mode 128
Control data usage 129
Share your internet connection 130
Connect to VPNs 133
Connected devices 134
Connect with Bluetooth™ 134
Connect with Wi-Fi Direct 136
Tap & pay with NFC 136
Share or receive with NFC 137
Cast screen or media to TV 137
Transfer files between phone and computer (USB) 139
Print from your phone 140
About wireless sharing 141
Other settings 144
Apps & notifications 144
Change app settings 144
Choose how apps notify you 145
Display 148
Adjust screen brightness 148
Adjust screen colors at night 148
Change display style 148
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Set Dark theme 149
Show apps full screen 149
See Peek Display notifications 150
Change screen timeout 151
Stop automatic rotation 151
Choose color mode 152
Change font and display size 152
Set lock screen preferences 152
Adjust screenshot settings 153
Location 154
Use location services 154
Security 155
About security 155
Protect against harmful apps 156
Be ready to find a lost phone 156
Lock and unlock phone 157
Set screen lock 157
Adjust lock options 158
Unlock with trusted devices 158
Unlock with your face 159
Unlock at trusted places 161
Keep phone unlocked while it's on you 162
Use fingerprint security 162
Pin your screen 164
Lock SIM card 165
Accounts 166
Add or remove accounts 166
Sync apps with your Google account 167
Manage information in your Google account 168
System 169
Languages & input 169
Customize the keyboard 169
Use multiple languages 170
Gestures 172
Set Power button gesture 172
Change System navigation 172
Turn flashlight on and off 172
Twist phone to open camera 173
Back up phone 173
Users and guests 175
Share your phone 175
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Add, modify, remove users 176
Add or delete guest 177
About phone 178
Record your IMEI number 178
Find legal and product information 178
Fix a problem 179
Hardware issues 179
Phone is slow or unstable 179
Phone feels warm or hot 179
Phone won't turn on 180
Phone restarts or crashes 180
Screen is frozen or won't respond 181
SD card problems 181
Call and SIM issues 184
Problems making/receiving calls 184
Problems during calls 186
Battery issues 189
Charging problems 189
Battery drains too fast 189
Bluetooth, Wi-Fi, USB issues 190
Bluetooth problems 190
Wi-Fi problems 192
Can't transfer files or connect to computer 193
Account and sign-in issues 194
Forgot unlock code 194
Can't sign in to Google 194
Account sync issues 194
App issues 196
App or widget problems 196
Camera problems 197
Messaging problems 198
Gmail problems 200
Play Store problems 200
Maintenance procedures 201
Update Android software 201
Reset Wi-Fi, cellular data, and Bluetooth 201
Reset phone 202
Get more help 203
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About your hardware
Hardware diagram
1. Google Assistant button
2. Tray for SIM and SD card
3. Front camera (To learn more, read help in Camera app.)
4. Headset jack
5. Earpiece
6. Proximity sensor
7. Volume up/down button
8. Power button and fingerprint sensor
Set up phone 1

1. Depth camera (To learn more, read help in Camera app.)
2. Main camera
3. Ultra-wide camera
4. Macro camera
5. LED flash
6. Microphone
7. USB-C port for charging, transferring files, sharing connection with tethered devices.
8. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a
dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to gently
wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including
the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and
avoid spraying cleaners directly on the screen.
The CDC advises to clean and disinfect frequently touched surfaces daily.
Set up phone 2