Motorola One Macro User manual

User guide

© 2023 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylised M logo, MOTO and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
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Certain features, services and applications are network-dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality and other product specifications, as well as the information contained in this help
content, are based on the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in the help content are examples only.
To read the help content on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 13
About your home screen 13
About your lock screen 15
New to Android? 17
If this is your first smartphone 17
If you had an iPhone 18
About your Google account 19
Status bar icons 20
Phone terms you should know 24
Get around on your phone 26
Learn gestures 26
Use the navigation bar 27
Use quick settings 28
Turn screen off and on 31
Discover useful tools 32
Take screenshots 32
Turn torch on and off 33
Control phone with your voice 33
Get directions to a location 34
Use Time and weather widget 35
Manage time spent on your phone 37
Work with text 40
Use onscreen keyboard 40
Cut, copy, paste text 41
Use voice typing 42
Fill in forms automatically 42
Personalise your phone 43
Home screen 43
Change wallpaper 43
Use widgets, shortcuts or folders 43
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Remake your Home screen with launchers 46
Lock screen 47
Use a screen saver 47
Use apps 48
Open, close and switch apps 48
View two apps on screen 48
View notifications 49
About pre-loaded apps 51
Get, delete, manage apps 55
Install or update apps 55
Manage or delete apps 57
Protect against harmful apps 59
Search and browse 61
Search the web 61
Search your phone 63
Browse websites 63
Text messaging 66
About text and multimedia messages 66
Read, send messages 66
Manage, delete messages 69
Change default messaging app 71
Change text message reply to incoming calls 71
Get text messages on your computer 71
Email 73
Read, send, manage emails 73
View email attachments 74
Preview inboxes from the Home screen 75
Add email signature 75
Control email notifications 75
Calendar app 77
About the calendar 77
Find calendar events 77
Create and manage events 78
Control notifications for calendar events 79
Clock app 80
Set alarms 80
Use timer or stopwatch 80
"Set date and time" 82
Moto app 84
About the Moto app 84
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Shrink screen for one-handed use 84
Preview notifications when screen sleeps 85
Photos app 87
Share photos and videos 87
Upload photos and videos 87
Contacts, calls, voicemail 89
Contacts 89
Add contacts 89
Edit or delete contacts 90
Star your favourite contacts 91
Sort contacts 91
Share contacts 92
Phone calls 94
Answer calls 94
Make calls 95
During a call 96
Make video calls 97
Make conference calls 98
Make calls over Wi-Fi 98
Block calls and texts 99
Turn call waiting on and off 101
View and delete call history 101
Make emergency call from locked phone 103
Voicemail 104
Use voicemail 104
Send all calls from contact to voicemail 105
Music 106
Listen to the radio 106
Listen to music 107
Transfer music files 108
Connect a MIDI device 109
Settings 110
Network and Internet 110
Connect to Wi‑Fi networks 110
Connect with Wi-Fi Direct 111
Use Aeroplane mode 111
Control data usage 112
Share your Internet connection 113
Connect to VPNs 116
Connected devices 117
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Connect with Bluetooth 117
Transfer files between phone and computer (USB) 119
Cast screen or media to TV 120
Print from your phone 122
About wireless sharing 123
Apps & notifications 125
Change app settings 125
Choose how apps notify you 126
Battery 129
Charge phone 129
Extend battery life 129
Use Battery Saver mode 130
Show battery percentage in status bar 131
Storage 132
About storage options 132
Manage phone storage 132
Manage SD card 133
Find downloaded files 135
Recover recently deleted files 136
Upload music to cloud 136
Upload photos and videos 137
Scan documents and make copies 138
Sound 139
Adjust volumes 139
Set ringtones 140
Enhance sound 141
Silence calls and notifications 142
Stop phone from speaking 145
Silence ‘Hello Moto’ during power up 145
Turn off charging sounds 145
Turn touch sounds on/off 146
Hear other notification sounds 146
Display 147
Adjust screen brightness 147
Use Device theme 147
Adjust colours at night 147
Choose colour mode 148
Change screen timeout 148
Stop automatic rotation 149
Change font and display size 149
Accessibility 150
Visual assistance 150
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Hearing assistance 152
Dexterity assistance 153
Use accessibility shortcuts 153
Security & location 155
About security 155
Protect against harmful apps 156
Make sure your phone can be found 156
Lock and unlock phone 157
Set a screen lock 157
Adjust screen lock options 158
Unlock with trusted devices 159
Unlock with your face 160
Unlock at trusted places 161
Keep phone unlocked while it's on you 162
Unlock with voice commands 162
Use fingerprint security 163
Set lock screen preferences 165
Use location services 166
Pin your screen 168
Lock SIM card 168
Accounts 170
Add or remove accounts 170
Change name and info in your Google account 171
Sync apps with your Google account 171
Control what info Google collects 172
System 174
Record your IMEI number 174
Find legal and product information 174
Languages and input 175
Customise the keyboard 175
Use multiple languages 176
Customise power button gesture 177
Back up phone 177
Users and guests 179
Share your phone 179
Add, modify and remove users 180
Add or delete guest 181
Fix issues 182
Hardware issues 182
The phone is slow or unstable 182
Phone feels warm or hot 182
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Phone won't turn on 183
Phone restarts or crashes 183
Screen is frozen or won't respond 184
Screen displays wrong colours 184
SD card issues 185
Call and SIM issues 187
Issues making/receiving calls 187
Issues during calls 189
Battery issues 191
Charging issues 191
Battery drains too fast 191
Bluetooth, Wi-Fi, USB issues 193
Bluetooth issues 193
Wi-Fi issues 195
Can't transfer files or connect to computer 196
Account and sign-in issues 198
Forgot the unlock code 198
Can't sign in to Google 198
Account sync issues 198
App issues 200
App or widget issues 200
Camera issues 201
Messaging issues 202
Gmail issues 204
Play Store issues 204
Maintenance procedures 205
Update Android software 205
Reset Wi-Fi, mobile data and Bluetooth 205
Reset phone 206
See more help 207
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Earpiece
3. Front camera (Learn more in Camera help.)
4. Headset jack
5. Volume up/down button
6. Power button
7. Speaker
8. USB-C port to charge phone, transfer files and share data connection with tethered devices
9. Microphone
Set up phone 1

1. LED flash
2. Laser auto-focus sensor
3. Depth camera
4. Main camera
5. Macro camera
6. Fingerprint sensor
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry, soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•if the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives
and avoid spraying cleaners directly on the screen.
Prevent water damage
Your phone is water and splash resistant, but not completely waterproof. Avoid getting the phone in contact
with water for a long time, and never deliberately immerse the phone in water. Water and splash resistance
are not permanent, and the protection performance may continue to decline due to daily use.
Liquid damage is not covered by your warranty.
To prevent water damage to your phone:
•dry your phone and ports thoroughly with a soft, clean cloth.
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•don't try to charge your phone when it's wet.
•don't expose your phone to salt water or liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop, puncture or scratch your phone, as this could damage the water-repellent features.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
Which type to buy depends on how you're going to format the card:
•Portable storage (can use card in different devices): A Class 2, 4 or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high-speed card such as UHS-1 type for best
performance. Class 2, 4 or 6 cards are slower than your phone's internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
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3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
5. If you inserted an SD card, format it now.
When two SIMs are inserted, you see at the top of the Home screen. If you see , troubleshoot the
issue.
Note: If you need to activate or resize a SIM, contact your carrier.
Fix an issue
Select an issue to see troubleshooting steps.
SIM card
SIM not recognised
Can't make calls
Can't answer calls
SD card
Phone doesn't recognise card
Set up phone 4

Copy data from old phone
Copy data from iPhone
You'll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off).
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don't have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google Account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can't turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you've turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
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6. Follow the onscreen instructions to select the old phone or backup associated with your Google account
and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You'll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, such as PDF files
•Apps that aren't from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. If your phone has dual SIMs, select the SIM.
5. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
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6. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the Home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & Internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & Internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls or contacts:
1. Go to Settings > Network & Internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, colour or ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages and Phone. The
SIM name shows your carrier and, if you're using the Personal and work profile, shows which one it's
assigned to. You can rename the SIMs. You can also change the SIM icon colour to make them easy to
differentiate.
1. Go to Settings > Network & Internet > SIM cards.
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2. Touch the SIM to change.
3. Change settings as needed:
•To rename a SIM, touch SIM name, then type a new name.
•To change icon colour, touch Colour, then touch a colour.
•To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
settings > Service.
•To change the number dialled to access voicemail, touch Advanced settings > Setup.
•Your carrier might include additional options here, like notification and Visual Voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
Set up phone 8

•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google Account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail and touch your profile icon , then touch Add another
account.
If you didn't add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the on-screen instructions to enter your email address, password and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronise emails, calendar
events and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your Home screen, add task shortcuts:
Set up phone 9

1. Touch & hold .
2. Drag for each account to a blank space on your Home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > System > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. Swipe up on the lock screen.
2. Below the keypad, touch Emergency.
3. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Security & location.
2. Touch Lock screen preferences > Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS will send your location to
authorised emergency responders to help them to locate you.
If ELS is off, your carrier might still send the phone's location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
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1. Go to Settings > Security & location > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather) and other emergencies.
When an emergency alert is sent out, is displayed in the status bar. Touch the notification to read the
alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalise your phone
•Set the wallpaper.
•Add apps to your Home screen.
•Adjust screen settings, such as font size, rotation settings and dark background.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
Set up phone 11

•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 12