Motorola PHOTON Q 4G LTE User manual

User Guide
©2012 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.

TOC i
Table of Contents
Get Started ................................................................................................................................ 1
Your Phone at a Glance...................................................................................................... 1
Set Up Your Phone............................................................................................................. 2
Activate Your Phone........................................................................................................... 2
Complete the Setup Application.......................................................................................... 3
Set Up Voicemail................................................................................................................ 3
Setting Up Visual Voicemail......................................................................................... 3
Setting Up Traditional Voicemail.................................................................................. 4
Sprint Account Information and Help................................................................................... 4
Sprint Account Passwords........................................................................................... 5
Manage Your Account................................................................................................. 5
Sprint Support Services............................................................................................... 6
Phone Basics............................................................................................................................. 7
Your Phone’s Layout........................................................................................................... 7
Turn Your Phone On and Off.............................................................................................. 9
Turn Your Screen On and Off ............................................................................................10
Touchscreen Navigation ....................................................................................................10
Your Home Screen............................................................................................................11
Customize the Home Screen......................................................................................12
App List..............................................................................................................................12
Recent Apps...............................................................................................................13
Search...............................................................................................................................13
Status Bar..........................................................................................................................13
Enter Text..........................................................................................................................15
QWERTY Keyboard....................................................................................................15
Swype Keyboard ........................................................................................................15
Touchscreen Keyboard...............................................................................................16
Tips for Editing Text....................................................................................................17
Phone Calls ..............................................................................................................................19
Make Phone Calls..............................................................................................................19

TOC ii
Call Using the Phone Dialer........................................................................................19
Call from Recent.........................................................................................................20
Call from Contacts......................................................................................................20
Call from Favorites......................................................................................................21
Call Using a Speed Dial Number ................................................................................21
Call a Number in a Text Message or Email Message..................................................21
Call Emergency Numbers...........................................................................................21
Receive Phone Calls..........................................................................................................22
Visual Voicemail ................................................................................................................22
Setting up Visual Voicemail ........................................................................................23
Reviewing Visual Voicemail........................................................................................23
Listen to Multiple Voicemail Messages .......................................................................24
Configuring Visual Voicemail Settings.........................................................................25
Changing your Main Greeting via the Voicemail Menu................................................26
Edit the From Name via the Voicemail Menu..............................................................26
Voicemail (Traditional).......................................................................................................27
Set Up Your Voicemail................................................................................................27
Voicemail Notification .................................................................................................27
Retrieve Your Voicemail Messages ............................................................................27
Phone Call Options............................................................................................................27
Make a Conference Call ....................................................................................................28
Set Up Speed Dialing.........................................................................................................29
Settings.....................................................................................................................................30
Wireless and Network Settings..........................................................................................30
Airplane Mode ............................................................................................................31
Wi-Fi Settings.............................................................................................................31
Bluetooth® Settings.....................................................................................................31
Tethering and Mobile Hotspot Settings.......................................................................31
VPN Settings..............................................................................................................31
Mobile Network Settings.............................................................................................31
Call Settings ......................................................................................................................32
Voicemail Settings......................................................................................................32
Other Call Settings......................................................................................................32

TOC iii
Sound Settings ..................................................................................................................33
General Sound Settings..............................................................................................34
Incoming Call Sound Settings.....................................................................................34
Notifications................................................................................................................35
System Settings..........................................................................................................35
Display Settings.................................................................................................................35
Battery Settings .................................................................................................................36
Battery Remaining......................................................................................................36
Battery Capacity .........................................................................................................37
Charging the Battery...................................................................................................37
Battery Cool Down......................................................................................................37
Battery mode..............................................................................................................37
HDMI Settings....................................................................................................................38
Overscan....................................................................................................................38
HDMI Connection .......................................................................................................38
Location Settings...............................................................................................................38
My Location................................................................................................................38
Security Settings................................................................................................................39
Set Up Screen Lock....................................................................................................39
Data Encryption..........................................................................................................41
Passwords..................................................................................................................41
Device Administration.................................................................................................41
Credential Storage......................................................................................................42
Certificates .................................................................................................................42
Accounts............................................................................................................................42
Applications Settings..........................................................................................................43
Privacy Settings.................................................................................................................43
Backup and Restore...................................................................................................43
Resetting Your Phone.................................................................................................44
Storage Settings................................................................................................................44
SD Card......................................................................................................................44
Language and Keyboard Settings......................................................................................45
Language Settings......................................................................................................45

TOC iv
Keyboard Settings ......................................................................................................45
Voice Input and Output Settings.........................................................................................47
Voice Input .................................................................................................................47
Voice Output...............................................................................................................47
Accessibility Settings .........................................................................................................48
Date and Time Settings .....................................................................................................48
System Updates ................................................................................................................48
About Phone......................................................................................................................48
Roaming............................................................................................................................49
Roaming Icon .............................................................................................................49
Setting Roam Mode....................................................................................................49
Call Guard ..................................................................................................................49
Data Roam Guard.......................................................................................................50
Contacts....................................................................................................................................51
Get Started with Contacts..................................................................................................51
Add a Contact....................................................................................................................52
Save a Phone Number.......................................................................................................53
Edit a Contact....................................................................................................................53
Assign a Ringtone to a Contact..........................................................................................54
Delete a Contact................................................................................................................54
Sync or Transfer Contacts .................................................................................................54
Transfer Contacts Using a microSD Card...................................................................55
Share Contacts..................................................................................................................55
Call or Text Contacts .........................................................................................................55
Make Groups.....................................................................................................................56
Accounts and Messaging..........................................................................................................57
Setting Up Accounts ..........................................................................................................57
Gmail™ and Google™.......................................................................................................57
Create a Google Account............................................................................................57
Email .................................................................................................................................59
Add an Email Account (POP or IMAP)........................................................................60
Compose and Send Email..........................................................................................60
Text Messages and MMS ..................................................................................................61

TOC v
Compose Text Messages...........................................................................................62
Send a Multimedia Message (MMS)...........................................................................62
Save and Resume a Draft Message ...........................................................................63
New Messages Notification.........................................................................................63
Text and MMS Options...............................................................................................63
Wireless Emergency Alerts................................................................................................64
Google Talk™....................................................................................................................64
Apps and Entertainment............................................................................................................65
Google Play™ Store..........................................................................................................65
Find and Install Apps..................................................................................................65
Create a Google Checkout™ Account........................................................................66
Request a Refund for a Paid App ...............................................................................66
Manage or Remove Apps...........................................................................................67
Download Apps from the Web ...........................................................................................67
Navigation..........................................................................................................................67
Google Maps™...........................................................................................................67
Google Latitude™.......................................................................................................69
Google Play™ Music .........................................................................................................70
Get Music ...................................................................................................................71
Tips and Tricks...........................................................................................................72
Mirror Mode .......................................................................................................................73
Web and Data...........................................................................................................................74
Wi-Fi..................................................................................................................................74
Turn Wi-Fi On or Off ...................................................................................................75
Wi-Fi Search and Connect..........................................................................................75
Wi-Fi Modes ...............................................................................................................76
Wi-Fi Hotspot.....................................................................................................................76
Setting up the Hotspot ................................................................................................76
Activating the Hotspot.................................................................................................77
Browser .............................................................................................................................77
Your Browser..............................................................................................................77
See Options................................................................................................................78
Go to a Specific Website.............................................................................................79

TOC vi
Adjust Browser Settings..............................................................................................79
YouTube™ ........................................................................................................................80
Camera and Video....................................................................................................................81
Take Photos ......................................................................................................................81
Photo Options.............................................................................................................82
Record Videos...................................................................................................................82
Video Options.............................................................................................................83
View Photos and Videos....................................................................................................84
Change Gallery Settings.............................................................................................84
Share Photos and Videos...........................................................................................85
Manage Photos and Videos........................................................................................85
Edit Photos and Videos......................................................................................................86
Tools and Calendar...................................................................................................................87
Calendar............................................................................................................................87
File Manager......................................................................................................................88
Clock .................................................................................................................................88
Alarm Clock................................................................................................................88
Help Center .......................................................................................................................88
Calculator ..........................................................................................................................88
Quickoffice.........................................................................................................................89
Update Your Phone Software ............................................................................................90
Voice Commands ..............................................................................................................90
Voice Actions..............................................................................................................90
Voice Commands .......................................................................................................91
Bluetooth®Connections.....................................................................................................91
Turn Bluetooth On or Off.............................................................................................92
Connect New Devices ................................................................................................92
Reconnect Devices.....................................................................................................93
Disconnect Devices....................................................................................................93
Edit the Device Name.................................................................................................93
SMARTACTIONS ..............................................................................................................93
Near Field Communication (NFC) Technology...................................................................94
Turn NFC On and Off .................................................................................................94

TOC vii
Connect a Bluetooth Device .......................................................................................94
Android™ Beam.........................................................................................................94
microSD Card....................................................................................................................95
Optional microSD Card...............................................................................................95
Insert the microSD Card .............................................................................................95
View Memory in the microSD Card.............................................................................96
Erase the microSD Card.............................................................................................96
Connect Your Phone to Your Computer......................................................................96
Sprint Worldwide Wireless Service............................................................................................98
Activate Sprint Worldwide Service on Your Account ..........................................................98
Enable Global Roaming Mode ...........................................................................................98
Make and Receive Worldwide Calls...................................................................................99
Make Calls Using Plus (+) Code Dialing .....................................................................99
Sprint Voicemail Service....................................................................................................99
Set Up Your Voicemail Access Number....................................................................100
Access Your Voicemail.............................................................................................100
Voicemail Troubleshooting........................................................................................101
International Data Roaming .............................................................................................101
Get Started With Data Services................................................................................101
Access Email and Data Services on GSM/UMTS Networks......................................101
Access Email and Data Services on CDMA Networks..............................................102
Status Messages.............................................................................................................102
Contact Sprint for Assistance...........................................................................................103
Important Safety Information...................................................................................................105
General Precautions........................................................................................................106
Maintaining Safe Use of and Access to Your Phone.................................................106
Battery Use & Safety........................................................................................................107
DON’Ts.....................................................................................................................107
DOs..........................................................................................................................
107
Battery Charging..............................................................................................................108
Third Party Accessories...................................................................................................109
Driving Precautions..........................................................................................................109
Seizures/Blackouts ..........................................................................................................110

TOC viii
Caution About High Volume Usage..................................................................................110
Repetitive Motion.............................................................................................................110
Children...........................................................................................................................110
Glass Parts......................................................................................................................111
Operational Warnings......................................................................................................111
Potentially Explosive Areas.......................................................................................111
Symbol Key ..............................................................................................................111
Radio Frequency (RF) Energy .........................................................................................112
Exposure to RF Energy ............................................................................................112
RF Energy Operational Precautions .........................................................................112
RF Energy Interference/Compatibility .......................................................................113
Regulatory Information.....................................................................................................113
Specific Absorption Rate (FCC & IC) ...............................................................................113
European Union Directives Conformance Statement.......................................................114
FCC Notice to Users........................................................................................................115
Industry Canada Notice to Users .....................................................................................116
Software Notices..............................................................................................................116
Location Services ............................................................................................................116
Your Location ...........................................................................................................117
Emergency Calls ......................................................................................................117
Navigation........................................................................................................................117
Privacy & Data Security ...................................................................................................117
Use & Care......................................................................................................................118
Recycling.........................................................................................................................119
Mobile Devices & Accessories..................................................................................119
Packaging & Product Guides....................................................................................119
California Perchlorate Label.............................................................................................120
Hearing Aid Compatibility with Mobile Phones.................................................................120
Software Copyright Notice ...............................................................................................121
Content Copyright............................................................................................................121
Open Source Software Information..................................................................................121
Export Law Assurances...................................................................................................122
Product Registration ........................................................................................................122

TOC ix
Service & Repairs............................................................................................................122
How to Obtain Service or Other Information.....................................................................122
Owner’s Record...............................................................................................................123
Copyright & Trademarks..................................................................................................123
Manufacturer’s Warranty.........................................................................................................125
Manufacturer’s Warranty..................................................................................................125
Motorola Mobility Inc. Limited Global Warranty Mobile Phones.................................125
Index.......................................................................................................................................131

Get Started 1
Get Started
This section gives you all the information you need to set up your phone and Sprint service the
first time.
Your Phone at a Glance
Set Up Your Phone
Activate Your Phone
Complete the Setup Application
Set Up Voicemail
Sprint Account Information and Help
Your Phone at a Glance
The following illustration outlines your phone’s primary external features and buttons.

Get Started 2
Set Up Your Phone
You need to charge the battery to begin setting up your phone.
1. Charge your battery for at least three hours.
2. Press and hold the Power/Lock key on top of your phone to turn it on.
If your phone is activated, it will turn on and show setup instructions.
If your phone is not yet activated, see Activate Your Phone for more information.
Note: Please read the battery use and safety text in the important legal and safety information
packaged with your phone.
Note: This product uses a non-removable battery. The battery should only be replaced by a
Motorola-approved service facility. Any attempt to remove or replace your battery may
damage the product and void your warranty.
Activate Your Phone
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it for your Sprint account.
●If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically. To confirm your activation, make a
phone call.
●If you received your phone in the mail and you are activating a new phone for an existing
number on your account, you will need to go online to activate your new phone.

Get Started 3
From your computer’s Web browser, go to sprint.com/activate and complete the on-
screen instructions to activate your phone.
When you have finished, make a phone call to confirm your activation. If your phone is still not
activated or you do not have access to the Internet, contact Sprint Customer Service at 1-888-
211-4727 for assistance.
Tip: Do not press the Power/Lock button while the phone is being activated. Pressing it
cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727 from any other phone.
Complete the Setup Application
After activation and any required updates, your phone should power off and then back on again.
After the restart, you’ll see a Welcome screen. You can then complete the Setup steps.
1. Touch Start to begin the setup application. Follow the prompts to set up your phone and
accounts.
Set up your Google™ Account:Create or sign in to your Google account.
Backup and restore: Choose whether or not to back up data with your Google
Account.
Note: You do not need to sign up for a Google account to make a phone call. However, to
download applications from the Google Play™ Store, you need to link your phone to a
Google account.
2. Touch Done.
Note: To skip account setup and go directly to the home screen, touch Skip from the Welcome
page. You can set up accounts in the Accounts settings menu.
Set Up Voicemail
You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off.
Setting Up Visual Voicemail
Setting Up Traditional Voicemail
Setting Up Visual Voicemail
To setup your Visual Voicemail:

Get Started 4
1. Touch Apps > Voicemail.
2. Touch Personalize now and follow the instructions to:
Create a password (part of standard voicemail).
Record your name.
Record your greeting.
3. When prompted to enter information, touch Dialpad to show the on-screen dialpad to
enter numbers.
4. When finished return to the voicemail page (see step 1).
5. Touch the Welcome to Voicemail message on the screen to play a brief explanation of
voicemail services.
Setting Up Traditional Voicemail
Follow these steps to set up your voicemail:
1. Touch Phone then touch and hold (the number 1 on the dialpad) or touch
Apps > Voicemail.
2. Follow the prompts to:
Create your password.
Record your name.
Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about using your voicemail, see Voicemail.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
Manage Your Account
Sprint Support Services

Get Started 5
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your
voicemail account, and your data services account. To ensure that no one else has access to
your information, you will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com. (Click Sign in and then click Sign up now! to get started.) If you are not
the account owner (if someone else receives the bill for your Sprint service) you can get a sub-
account password at sprint.com.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint
Customer Service at 1-888-211-4727.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com
●Access your account information.
●Check your minutes used (depending on your Sprint service plan).
●View and pay your bill.
●Enroll in Sprint online billing and automatic payment.
●Purchase accessories.
●Shop for the latest Sprint phones.
●View available Sprint service plans and options.
●Learn more about data services and other products like Sprint Picture Mail, games,
ringers, screen savers, and more.
From Your Sprint Phone

Get Started 6
●Touch to check minute usage and account balance.
●Touch to make a payment.
●Touch to launch SprintZone, with access to account information,
phone details, tips and tricks, and more. To contact Sprint Customer Service, touch Call
Sprint.
From Any Other Phone
●Sprint Customer Service: 1-888-211-4727.
●Business Customer Service: 1-888-788-4727.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or showtimes; driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
►Touch .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
►Touch .
For more information or to see the latest in products and services, visit us online at sprint.com.

Phone Basics 7
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The topics in this section will
introduce the basic functions and features of your phone.
Your Phone’s Layout
Turn Your Phone On and Off
Turn Your Screen On and Off
Touchscreen Navigation
Your Home Screen
App Menu
Search
Status Bar
Enter Text
Tip: Phone Software Upgrades – Updates to your phone’s software may become available
from time to time. Sprint will automatically upload critical updates to your phone. You can
also use the menu to check for and download updates. Touch Apps > Settings
> System updates > Update Motorola Software to search for and download available
updates.
Your Phone’s Layout
The illustrations and descriptions below outline your phone’s basic layout.

Phone Basics 8
Note: From the home screen, press the voice key to start a voice search. If you’re composing
a message, press the voice key to begin dictation.

Phone Basics 9
Key Functions
●3.5 mm Headset Jack allows you plug in either a stereo headset (included) or an
optional headset for convenient, hands-free conversations.
●Notification Light alerts you when you receive a message, such as an email, text
message, or voice mail. Also alerts you when the battery is running low on power.
●Front Camera allows you to video chat with friends and family.
●Micro USB Connector connects the phone charger or an optional USB cable
(included).
●Micro HDMI Connector connects your phone to a television.
●Camera Key opens your camera to take photos or videos.
●microSD Slot allows you to install additional memory.
●Volume Keys adjust the ringer volume or adjust the voice volume during a call.
●Power/Sleep Key turn the phone on or off or put the display to sleep.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
●QWERTY Keyboard slides out from the left side of the phone.
oCaps Lock Indicator shows when the CAPS loc is on.
oTab/Voice Key works the same as the Tab key on your computer keyboard.
Press Shift and then the Tab/Voice key to start a voice search, or to use the
voice dictation feature to enter text.
oShift Key press to type capital letters or symbols.
oSpace Key press to enter a space.
oEnter Key press to begin a new line.
oDelete Key press to delete a character.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
►Press and hold the Power/Lock button.

Phone Basics 10
Once your phone is on, it may display “Searching for Service.” When your phone finds a
signal, it enters standby mode—the phone’s idle state. At this point, you are ready to begin
making and receiving calls.
If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is
automatically activated. When a signal is found, your phone automatically returns to standby
mode.
Tip: The Power Save feature conserves your battery power when you are in an area where
there is no signal.
Turn Your Phone Off
►Press and hold the Power/Sleep button to open the phone options menu. Touch Power
off to turn the phone off.
Your screen remains blank while your phone is off (unless the battery is charging).
Turn Your Screen On and Off
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
►To quickly turn the screen off, press the Power/Sleep button. Pressing it again or
receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone’s screen is off.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock button.
2. Drag the lock to the right to unlock the screen.
If you have set up a screen lock, you will be prompted to draw the pattern or enter
the password or PIN. See Set Up Screen Lock.
Touchscreen Navigation
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Touch Gestures
●Touch: Choose an icon or option.