Motorola r370 User manual

GETTING STARTED
r 370/ r 470
0
.......
r370/r470
Handheld Portable

GETTING STARTED
r370/r470
TableofContents
INTRODUCTION
Your r370/r470 Handheld Portable ......................................... 1
Feature Locator ....................................................................... 2
Battery ...................................................................................... 4
Charging Your Battery ........................................................ 4
Attaching Your Battery ....................................................... 4
Detaching Your Battery ..................................................... 4
Installing Your Antenna ..................................................... 4
Display Icons ........................................................................... 5
Powering On ............................................................................ 6
Powering Off ............................................................................ 6
Mode ........................................................................................ 7
Menu ........................................................................................ 8
Menu Options........................................................................... 8
Selecting............................................................................... 8
Scrolling................................................................................ 8
GROUP CALL
Making a Group Call ............................................................... 9
Changing Talkgroups .............................................................. 9
Receiving a Group Call ........................................................... 10
Area Selection .......................................................................... 10
Group/Private Speaker ............................................................ 10
PRIVATE CALL
Making a Private Call .............................................................. 11
Direct Entry Method .......................................................... 11
Scroll Method ...................................................................... 11
Alpha Method...................................................................... 11
Receiving a Private Call .......................................................... 12
Call Alert™ .............................................................................. 12
Sending a Call Alert ........................................................... 12
Receiving a Call Alert ........................................................ 12
Private Call (Radio ID) List Programming ........................... 13

GETTING STARTED
r 370/ r 470
TableofContents
PHONE
Making a Phone Call ............................................................... 15
Direct Dial Method .............................................................15
Scroll Method....................................................................... 15
Speed Dial Method .............................................................16
Alpha Method ...................................................................... 16
Automatic Redial ..................................................................... 16
Last Number Redial ................................................................16
Receiving a Phone Call ........................................................... 16
Call Forwarding ........................................................................ 17
Selecting a Call Forward Number......................................17
Unconditional Call Forwarding .......................................... 17
Conditional Call Forwarding............................................... 18
Call Waiting .............................................................................. 18
Call Hold .................................................................................. 19
Recall/Edit Your Own Phone # ............................................... 19
Phone List Programming ......................................................... 20
Additional Phone Information ................................................. 21
Burst DTMF Dial and Overdial ....................................... 21
Call Forward Recall (Rcl#) ................................................ 21
Microphone Muting/Unmuting ........................................ 22
One-Minute Beep .............................................................. 22
MESSAGING SERVICES
Message Mail™......................................................................... 23
Receiving New Message Mail ...........................................23
Retrieving Stored/Unread Mail .......................................... 23
Saving/Erasing Mail ............................................................ 24
Auto Call Back ..........................................................................24
Message Full ............................................................................. 24
VOICE MAIL
Retrieving Voice Mail...............................................................25
Viewing Voice Mail Status ......................................................25
PROGRAMMING
Programming Menu .................................................................. 27

GETTING STARTED
r370/r470
TableofContents
ADVANCED FEATURES ( r 470)
Multi-Simultaneous Talk Group Scan .................................. 33
Powering On ...................................................................... 33
Initiating a Group Call ...................................................... 34
Responding to a Secondary Talkgroup ............................ 35
Turning Scan On and Off .................................................. 36
Talkgroup Mode Selection by Direct Entry ................... 36
Talkgroup Mode Selection by Memory Scroll ................ 37
Emergency Group Call ............................................................ 38
Placing an Emergency Group Call ................................... 38
Cancelling an Emergency Group Call ............................. 38
Receiving an Emergency Group Call .............................. 38
Receiver Operations During an Emergency Call ........... 39
Status Message ........................................................................ 40
Entering the Status Message Function ........................... 40
Selecting a Status Message with Direct Entry ................. 40
Selecting a Status Message Using Memory Scroll .......... 41
Selecting a Target by Direct Entry .................................. 41
Selecting a Target by Memory Scroll .............................. 41
Selecting a Target by Alpha Search ................................. 42
Sending a Status Message ................................................. 42
Exiting the Status Message Function .............................. 43
Receiving a Status Message .............................................. 43
ID List Programming ........................................................ 43
Isolated Site Operation .......................................................... 44
Entering ISO ...................................................................... 44
Initiating a Group Call ...................................................... 45
Exiting ISO ........................................................................ 45
Other Operations ............................................................... 46
TROUBLESHOOTING
Error Messages.......................................................................... 47
SAFETY AND GENERAL INFORMATION
Safety and General Information ............................................. 49
Cleaning Instructions ............................................................... 53
For Further Information .......................................................... 53
, Motorola, iDEN, and Call Alert are all trademarks of Motorola, Inc.
Message Mail is a service mark of Motorola, Inc.

GETTING STARTED
r370/r470 1
Introduction
YOUR r 370/ r 470 HANDHELD PORTABLE
Your r370/r470 handheld portable has features to keep you in
contact with anyone at anytime. Its features make it the most
versatile communication device on the market today. The main
features are:
group call
private call
phone
Message Mail
Voice Mail
Fax/Data (
r
470 only)
Advanced Features (
r 470 only)
This guide explains the features most people use every day on
the r370/r470. The advanced features that are provided in the
r470 are described in the Advanced Features (r470) section. We
describe these features as they were set up by Motorola. Addi-
tionally, your service provider may offer 9.6/4.8 kbs Fax and data
support. For information on the data functionality of your r470,
please refer to the Circuit Data User’s Guide (publication num-
ber 68P81084C18).
Your service provider and your organization may have customized
your portable to optimize its use for your individual needs.
Check with your service provider or organization to find out the
differences from this guide.
▲▲▲▲▲▲▲
Introduction
Additional information for your r370
and r470 Handheld Portable can be
found on the iDEN web site:
http://www.mot.com/LMPS/iDEN

GETTING STARTED
r 370/ r 470
2
Introduction
FEATURE LOCATOR
1
SEND
Mode
MENU
GHI
0
PQRS WXYZ
2
3
DEF
ABC
MNO
JKL
5
4
789
TUV
6
END
Pwr
1. Antenna
2. Earpiece
3. Alphanumeric
Display
4. Option Keys
5. Scroll Keys
6. SEND Key
7. Mode Key
16a. (r370) Group/Private
Speaker Key
16b. (r470) Orange
Emergency Button
8. Microphone
14. Push-To-Talk
(PTT) Button
13. MENU Key
12. LED
15. Volume
Control
Keys
11. Power/END
Key
10. Alphanumeric
Keypad
9. Speaker
Introduction

GETTING STARTED
r370/r470 3
Introduction
1. Antenna - Install before using your unit.
2. Earpiece - Used to listen during phone calls and Group/Private
low-audio communication.
3. Alphanumeric Display - A four-line display, providing up to 12
characters per line.
4. Option Keys - Lets you select the option that
appears directly above the key on the fourth line of the display.
5. Scroll Keys - Lets you scroll through options and lists
that appear in the top three lines of the display, such as Phone,
Group, or Private Call lists.
6. SEND Key - Initiates outgoing phone calls. Also used to
answer an incoming phone call.
7. Mode Key - Used to change between Phone, Group, and
Private modes.
8. Microphone - Speak into during communications.
9. Speaker - Used to listen to high-audio Group and Private conver-
sations.
10. Alphanumeric Keypad - Used to enter telephone
numbers, Pri-
vate Call IDs, and alpha-numeric characters.
11. Power/END Key - Used to turn the portable on and off
and to end phone calls.
12. LED - Indicates the service state. See page 6 for description of
states.
13. MENU Key - Lets you scroll through the menu options
available on the last line of the display within each mode.
14. Push-To-Talk (PTT) Button - Lets you transmit a Group or Pri-
vate call, or Call Alert. Press and hold the PTT to talk, release to
listen.
15. Volume Control Keys - Lets you adjust volume levels.
16a. Group/Private Speaker Key - Lets you choose to hear
audio through earpiece or speaker during Group and Private calls.
16b. Orange Emergency Key - Used for emergency group calls.
SEND
Mode
Pwr
END
MENU
Introduction

GETTING STARTED
r 370/ r 470
4
Introduction
Introduction
BATTERY
Charging Your Battery
You should charge your portable battery
for at least 16 hours before initial use.
This allows your battery to achieve its
maximum capacity and life.
Place the battery in the charger as
illustrated. You can also place the porta-
ble in the charger with the battery
attached.
Attaching Your Battery
Attach the charged battery to
your portable by aligning the
battery with the engraved
arrows on the portable. Slide
the battery upward until you
hear an audible click.
Detaching Your Battery
To detach the battery, pull
back on the release button
near the top of the battery and
slide battery downward.
ANTENNA
Installing Your Antenna
Turn your unit off before installing or
removing the antenna.
Insert the bottom of the antenna into
the screw-in base on the top of the unit.
Turn clockwise by hand until snug. Do
not force.
Engraved Arrows

GETTING STARTED
r370/r470 5
Introduction
DISPLAY ICONS
Display icons appear along the top of your display and show the
following:
Signal Strength Indicator
Shows the signal strength. Calls and
messages may not be sent or received in
weak signal areas. Six bars indicates the
strongest signal.
Battery Strength Indicator
Shows the remaining charge in your
battery. Three bars show full charge.
The indicator will flash when you have
less than five minutes of talk time.
Voice Mail
Indicates that unplayed messages are
waiting in your voice mail box.
New Message Mail
Indicates that you have new text
messages in your mail box.
Unread Message Mail
Indicates that you have unread Message
Mail.
Silent Ringer
Indicates that the phone ringer volume
is off.
Call Forward
Shows that incoming phone calls are
being fowarded.
Group/Private Speaker
Indicates that the Group/Private
Speaker is off and audio will be heard
through the earpiece.
Introduction

GETTING STARTED
r 370/ r 470
6
Introduction
POWERING ON
Press until a set of icons and squares appears on your
display (for a description of the icons, see page 5).
“Please Wait” is displayed while the unit is registering on the
system.
The LED indicator located next to the button shows the
in-service states of your portable:
Flashing red.............Registering
Solid red...................No service
flashing green.........In service
Solid green...............In use
If registration is successful, the LED indicator will flash green
and the “Phone Ready” message will be displayed.
You can now place and receive Phone, Group, and Private calls.
If the unit cannot register on the system, the LED indicator will
flash red. The unit will continue to attempt registration approxi-
mately every two minutes as long as you keep the unit on.
POWERING OFF
Press and hold until you hear an audible beep and the mes-
sage “Powering Off” is displayed.
Pwr
END
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Pwr
END
▲▲▲▲
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Pwr
END
Introduction

GETTING STARTED
r370/r470 7
Introduction
MODE
Press to switch between Phone, Group, and Private Call
modes.
Your display will appear similar to the following default screens
for the Phone, Group, and Private Call modes when your
portable is
In Service . If the word Ready does not appear after the
mode name in the display, your unit is
Out of Service .
Phone Mode
Group Call Mode
Private Call Mode
Mode
PP
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SS
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GG
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11
11:: ::PP PPll lluu uumm mmbb bbee eerr rrss ss
SS
SS OO OOff ffff ff SS SStt ttss ss
GG
GGrr rroo oouu uupp pp RR RRee eeaa aadd ddyy yy
PP
PPll lluu uumm mmbb bbee eerr rrss ss
AA
AArr rree eeaa aa MM MMaa aaii iill ll
PP
PPrr rrvv vvtt tt RR RRee eeaa aadd ddyy yy
JJ
JJUU UUDD DDYY YY
AA
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Introduction
r370 r470

GETTING STARTED
r 370/ r 470
8
Introduction
r370 r470
r470
r370
Introduction
MENU
Each mode has several menu options, e.g.
Speed Dialing in Phone Mode, Area selec-
tion in Group Mode, and Call Alert in Pri-
vate Mode.
These menu options appear in the last line
of your display.
MENU OPTIONS
Selecting
Press the Option Key located under the displayed
menu option that you wish to select.
Scrolling
Use the key to scroll through the features in each mode.
The menu options appear in pairs with the exception of “Wait”
in Phone Mode.
Group Mode Menu Options
Area Mail S Off Sts
Alert Prgm Area Mail
Alert Prgm
Private Mode Menu Options
Alert Mail Alert Mail
Alpha Prgm Alpha Prgm
Sts
Phone Mode Menu Options
Spd# Mail
Forwd Alpha
Memo Prgm
Wait
PP
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MENU

GETTING STARTED
r370/r470 9
GroupCall
GroupCall
GROUP CALL (r370)
A Group Call is an instant communication between you and
others in a selected talkgroup.
A talkgroup is a pre-defined set of individuals who share a
common communication need. Talkgroups appear on your dis-
play as names or numbers, e.g. Sales, Service, Electricians,
Talkgrp10.
MAKING A GROUP CALL
1. Press until “Group Ready” is dis-
played. This is the Group Call mode default
display.
Your active talkgroup is displayed, such as
Plumbers in this example.
2. To initiate the call to this talkgroup, press
and hold the PTT (Push to Talk) button.
Wait for the chirp sound and then speak into
the microphone.
3. Release the PTT to listen.
CHANGING TALKGROUPS
You may change talkgroups to reach talkgroups other than the
one that is active. Your portable can store up to 30 pre-defined
talkgroups.
1. From the Group Call mode, press or to select the
talkgroup. You can also select the talkgroup by the direct entry
method.
2. Press under “Ok”.
3. Press the PTT to initiate the call.
GG
GGrr rroo oouu uupp pp RR RRee eeaa aadd ddyy yy
PP
PPll lluu uumm mmbb bbee eerr rrss ss
AA
AArr rree eeaa aa MM MMaa aaii iill ll
Mode

GETTING STARTED
r370/r470
10
GroupCall
GroupCall
RECEIVING A GROUP CALL
No action is necessary to receive a Group Call as long as your unit
is idle (not engaged in an active Phone or Private Call).
Any communication activity within the talkgroup you’ve selected
will cause your unit to automatically switch into Group Mode and
receive the transmission as long as your portable is powered on.
AREA SELECTION
When in Group mode, you may select to send your communica-
tion to only those talkgroup members in a specific location. This
is useful when you know where the individuals (that you wish to
reach) are located within the service area. Your unit can be pro-
grammed with up to 50 targeted areas. Targeted areas can be
aliased (named) for easy identification.
1. Press until you see “Group Ready” on your display.
Additionally, for the r470, press until you see “Area”.
2. Press under “Area”.
3. Press or to scroll through the targeted areas specified
by your local service provider.You can also select the talkgroup by
the direct entry method.
4. Press under “Ok” to select the targeted area. The area
selected will appear on the last line of your display.
Your unit will remain in the area setting that you choose until you
change modes from Group Call to Private Call or Phone.
GROUP/PRIVATE SPEAKER
Your portable lets you choose to hear the audio through the
earpiece or the speaker in Group and Private modes. If the
Group/Private Speaker is set on, incoming audio will be heard
through the speaker. This is helpful in monitoring talkgroups.
If the Group/Private Speaker is set off, a brief alert tone will
notify you of activity within the talkgroup or Private Call.
Incoming audio will be heard through the earpiece.
Press (located on top of your unit) to turn the Group/Private
Speaker on or off.
Mode
MENU

GETTING STARTED
r370/r470 11
PrivateCall
PRIVATE CALL
A Private Call is a one-to-one communication between two
individuals instead of a talkgroup. Each unit is identified by a
name or number up to 5 digits in length.
MAKING A PRIVATE CALL
Direct Entry Method
1. Press until you see “Prvt Ready”
on your display. This is the Private Call
default display.
2. Enter the Private Call ID of the person
you want to reach using the alphanumeric
keys.
3. Press and hold the PTT (Push-To-Talk)
button, wait for the chirp and then speak
into the microphone.
Scroll Method
1. Press or to select the person with whom you want to
have a Private Call.
2. Press and hold the PTT (Push-To-Talk) button and speak into
the microphone.
Alpha Method
1. Press the key until you see the “Alpha” menu option on
the last line of your display.
2. Press the key under “Alpha”.
3. Press the numeric key with the first letter of the name.
4. Press or to scroll through the list.
5. Press and hold the PTT (Push-To-Talk) button.
PP
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Mode
MENU
PrivateCall

GETTING STARTED
r370/r470
12
PrivateCall
PrivateCall
RECEIVING A PRIVATE CALL
You will hear a brief alert tone when you have an incoming
Private Call.
Your unit will automatically switch to Private Call mode and the
Private Call ID or name of the caller will be displayed.
Wait for the caller to finish speaking, then press and hold the
PTT. Begin speaking after you hear the chirp.
CALL ALERT
You can access Call Alert from the Group and Private modes. Call
Alert lets you privately page an individual by sending an audible
page.
Sending a Call Alert
1. Press until you see “Alert” on your display.
2. Press under ”Alert”.
3. Press or to scroll to the person to whom you want to
send the Call Alert. You may also select the person by using
Alpha Search or by entering the numeric ID.
4. Press the PTT to send the Call Alert.
Receiving a CallAlert
When you receive a Call Alert, you will hear a recurring tone, and
see a message on your display.
1. Press the PTT to return the Call Alert.
2. Press under “Clear” to clear the Call Alert, or press any
key other than the PTT to silence the recurring tone, but keep
the alert on the display.
NOTE: Until the Call Alert is cleared or returned or the Mode key pressed,
you will be blocked from receiving any additional Phone, Group, or Private
Calls. Pressing any key other than the Mode key will only silence the tones.
MENU

GETTING STARTED
r370/r470 13
PrivateCall
PRIVATE CALL (RADIO ID) PROGRAMMING
You can add radio IDs to your Private Call list and store them
with names or aliases.
1. Press , , , and then press “Ok”.
2. Select the type of edit you want to perform:
ADD • To add a new entry press under “Ok”.
EDIT • To edit an existing number, press once
and then press under “Ok”.
ERASE • To erase an existing number, press twice
and then press under “Ok”.
3.Enter the radio ID (up to 5 digits) and press under
“Store”.
4. Enter the name or alias you want associated with this radio ID
and press under “Store”.
Press the number key once for the first
letter associated with the key (2=A).
For the second letter of the key, press the
key twice (2=B).
For the third letter of the key, press the
number key three times (2=C).
For the number of the key, press the
number key four times (2=2). For keys with
four letters, press the key five times.
Press the scroll keys to move to the next or
previous letter.
5. When you have entered all the new radio IDs that you want,
press under “Exit”.
6. Press under “Exit”.
2
ABC
1
▲▲▲▲ ▲
PrivateCall

GETTING STARTED
r370/r470
14

GETTING STARTED
r370/r470 15
Phone
PHONE
Press until “Phone Ready” appears on your display.
This is known as Phone Mode and lets you place phone calls.
Incoming phone calls may be received from any mode (Phone,
Group, Private).
MAKING A PHONE CALL
There are four methods of entering a phone number:
Direct Dial, Scroll, Speed Dial, and Alpha.
Direct Dial Method
1. You can make a phone call by dialing the number using the
keypad. If you make a mistake, use the key.
You can return to the “Phone Ready” mode at any time by press-
ing the option key under the word “Cancl”.
2. Press to place the call.
3. Press to hang up.
Scroll Method
1. Press the scroll keys or to scroll backwards or
forwards through the stored list of numbers/names.
2. Press to place the call.
3. Press to hang up.
Mode
PP
PPhh hhoo oonn nnee ee RR RRee eeaa aadd ddyy yy
SS
SSpp ppdd dd## ## MM MMaa aaii iill ll
SEND
Pwr
END
SEND
Pwr
END
Phone

GETTING STARTED
r370/r470
16
Phone
Speed Dial Method
1. Press the key under “Spd#”.
2. Enter the assigned speed dial number (1-99).
3. Press to place the call.
4. Press to hang up.
Alpha Method
1. Press the key until you see the “Alpha” menu option on
the last line of your display.
2. Press the key under “Alpha”.
3. Press the numeric key with the first letter of the name.
4. Press or to scroll through the list.
5. Press to place the call.
6. Press to hang up.
AUTOMATIC REDIAL
If you encounter a “System Busy, Try Later” message, press
and your portable will automatically attempt to redial the
number. You will hear a ring tone when the call is successful.
LAST NUMBER REDIAL
If you want to redial the last number, simply press .
RECEIVING A PHONE CALL
1. Press when your portable rings to answer the phone call.
2. Press to hang up.
SEND
Pwr
END
MENU
SEND
Pwr
END
SEND
SEND
SEND
Pwr
END
Phone