Neopost IN-700 User manual

User Guide
IN-700
Franking machine

CONTACTING NEOPOST
Contact Neopost for further assistance if you have problems
in operating the machine:
Tel: [phone]
CONTROL PANEL DESCRIPTION INSIDE

CONTROL PANEL
(see manual section 2.3)

1
Table of Contents
1 Read this First
1.1 What you will find in this Manual ........................................................................3
1.2 Safety Requirements .........................................................................................6
Meet Your Mailing System 112
2.1 System Layout .................................................................................................13
2.2 Accessories ......................................................................................................16
2.3 Control Panel Features ....................................................................................17
2.4 Connections .....................................................................................................20
2.5 Power Management .........................................................................................24
Processing Mail 273
3.1 Choosing a Type of Stamp ...............................................................................29
3.2 Preparing and Starting your Work Session ......................................................31
3.3 Printing [Standard] Mail ....................................................................................39
3.4 Printing [PPI] Mail ............................................................................................53
3.5 Printing Incoming Mail with [Received] Mode ..................................................61
3.6 Running [No Printing] Mail ...............................................................................64
3.7 Settings Details ................................................................................................67
3.8 Advanced Operations ......................................................................................89
Money Operations 934
4.1 Overview ..........................................................................................................95
4.2 Managing Funds ..............................................................................................96
4.3 Unlocking the PSD (Postal Inspection) ..........................................................100
Managing Accounts and Assigning Rights 1035
5.1 Accounting and Assigning Rights Overview ..................................................105
5.2 Selecting an 'Account Mode' ..........................................................................107
5.3 Guidelines to Setup an Account .....................................................................109
5.4 Selecting an 'Account Mode' ..........................................................................115
5.5 Managing Accounts .......................................................................................116
5.6 Managing Operators ......................................................................................131
5.7 Advanced Reporting Functions ......................................................................137
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Reports 1416
6.1 Reports Overview ..........................................................................................143
6.2 Generating a Report ......................................................................................146
6.3 Counter Data ..................................................................................................148
6.4 Postage Data .................................................................................................150
6.5 Funds Data ....................................................................................................153
6.6 Account Data .................................................................................................155
6.7 System Data ..................................................................................................160
6.8 Advanced Reporting Reports .........................................................................165
Online Services 1697
7.1 Online Services Overview ..............................................................................171
7.2 Connecting to Online Services .......................................................................172
7.3 Uploading Statistics .......................................................................................176
7.4 System Online Services .................................................................................177
Configuring your Mailing System 1798
8.1 Settings Overview ..........................................................................................181
8.2 Logging in / out as the Supervisor .................................................................182
8.3 Changing the Display Language ....................................................................184
8.4 Enabling/Disabling Sounds ............................................................................186
8.5 Display Settings .............................................................................................187
8.6 System Time-outs and Settings .....................................................................189
8.7 High Value, Low Funds Warnings and PIN Codes ........................................192
8.8 Weighing Settings ..........................................................................................194
8.9 Postage Imprint Default Settings ...................................................................202
8.10 Imprint Memories ...........................................................................................207
8.11 Default Sealing Mode .....................................................................................210
8.12 Connection Settings .......................................................................................211
8.13 Time and Date Management ..........................................................................213
Options and Updates 2159
9.1 Options and Updates Process .......................................................................217
9.2 Using the Mailbox ..........................................................................................218
9.3 Managing Options ..........................................................................................221
9.4 Managing Ad Die ...........................................................................................223
9.5 Managing ERAs .............................................................................................226
9.6 Managing Postal Rates ..................................................................................228
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9.7 Managing Prepaid Imprints (PPI) ...................................................................230
Maintaining your Mailing System 23310
10.1 Maintaining the Ink Cartridge .......................................................................235
10.2 Filling and Adjusting the Feeder Sealer .......................................................243
10.3 Cleaning the Mail Path .................................................................................245
10.4 Touchscreen Calibration ..............................................................................249
10.5 Maintenance Processes ...............................................................................250
Troubleshooting 25111
11.1 Paper Jamming ............................................................................................253
11.2 Label Jamming .............................................................................................257
11.3 Weighing Problems ......................................................................................258
11.4 Diagnostics and System Data ......................................................................259
Specifications 26312
12.1 Mail Specifications .......................................................................................265
12.2 Recommended Operating Conditions ..........................................................268
12.3 General Mailing Systems Specifications ......................................................269
12.4 Operating Specifications ..............................................................................270
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1 Read this First
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will find in this Manual .........................................3
1.2 Safety Requirements .............................................................6
How to Disconnect your Mailing System ..........................................................9
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What you will find in this
Manual
1.1
Section 1: Read this First
Make sure you have read and fully understood the safety requirements
in this section. This section also includes a list of acronyms and symbols used
in the manual.
Section 2: Meet Your Mailing System
System features, reference descriptions of elements and controls, mail format
and how to power your Mailing System off.
Section 3: Processing Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
Loading postage funds.
Section 5: Managing Accounts and Assigning Rights
How you can change accounts as a user, or set up accounts and control access
to the Mailing System as the supervisor.
Section 6: Reports
How you can generate and print out reports for the Mailing System usage,
funds usage, account usage, etc.
Section 7: Online Services
Using your Mailing System to access Online Services and connect your system
for upgrades.
Section 8: Configuring your Mailing System
All the specifications of your Mailing System you can set up as a user (temporary
settings) or supervisor (default settings).
Section 9: Options and Updates
How to update/upgrade your system and modify the stamp (ERAs, ad dies...).
Section 10: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
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Section 12: Specifications
Detailed specifications of your Mailing System.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as the supervisor (using
the supervisor PIN) to perform the procedure. Postage functions of the
Mailing System are not accessible in this mode.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Automatic Label DispenserALD
Postage amount availableCredit
External Return AddressERA
IDentificationID
Local Area Network: link between computersLAN
Mail Accounting Software: allows you to remotely manage mailing ac-
counts and associated reports.
MAS
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Mixed-Size FeederMSF
Personal ComputerPC
Personal Identification NumberPIN
Postal Security Device (Meter)PSD
Weighing PlatformWP
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Safety Requirements1.2
Power Connection
Before connection, check whether the Mailing System is suitable for the local AC power
voltage; refer to the type plates at the back of each system component.
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the
outlet and proceed with cleaning.
• Use an outlet located near the system that is easily accessible. As the power supply
cord is the system disconnecting device, do not route the power cord between pieces
of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure there is no strain on the power supply cord.
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: it helps you to save energy and money
while protecting the environment.
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Environmental compliance
A program is implemented for the recycling of worn mailing machines and machines at the
end of their lifetime. Contribute in a responsible way to the environmental protection by
consulting your retailer internet site, or by contacting him. He will inform you of the collection
and treatment processes of these machines.
CE compliance
Products presented in this guide conform to requirements of directives number 2006/95/CE,
2004/108/CE.
This is a class A product. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
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General Safety
• Before using your Mailing System, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
• To avoid damage, only use approved supplies (ink, tape, cleaners...).
The Mailing System contains moving parts. Keep fingers, long hair,
jewellery, neck ties and loose clothing away from the mail path at
all times.
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc. on the Mailing System.
• When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near the
feeder path or printhead.
• To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
• Do not remove bolted covers as they enclose potentially hazardous parts that should
only be accessed by a Service Representative.
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LAN Connections
Plugging the right jack in the right socket
Your Mailing System uses a LAN (high speed internet connection) to connect to your
customer Online Services and to a mail accounting software (MAS), located on a separate
PC.
Network/PC LAN (8 wires)
Follow the additional precautions below:
•Avoid using your system during an electrical storm; as there may be a risk of electrical
shock from lightning.
• Do not install LAN connectors in a wet location.
• Disconnect the LAN cable from the wall before moving your system.
Disconnecting your Mailing System
How to Disconnect your Mailing System
1. First switch your Mailing System to OFF mode (see How to Turn the Mailing System
to OFF Mode on page 26).
Only unplug the power cord when the Mailing System is in OFF
mode or Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.
2. Unplug the power cord from the wall outlet.
3. Unplug the LAN cable from their sockets as they may still be energized.
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Meet Your Mailing Sys-
tem
2
Get to know your Mailing System in this section.
2.1 System Layout .....................................................................13
2.2 Accessories ..........................................................................16
2.3 Control Panel Features .......................................................17
2.4 Connections .........................................................................20
2.5 Power Management .............................................................24
How to Turn the Mailing System to Sleep Mode ............................................25
How to Turn the Mailing System to OFF Mode ..............................................26
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System Layout2.1
Mailing System overview
Mailing System without dynamic scale
Automatically feeds the system with envelopes of differ-
ent sizes.
Mixed-Size Feeder
Contains labels to be printed.Auto Label Dispenser
Prints envelopes (or labels) and controls the Mailing
System.
System Base
Measures the weight of mail pieces.Weighing Platform
Allows you to control the Mailing System.Control Panel
Guides envelopes into the feeder.Rear Guide-Wall
Beginning of mail transport path.Hopper
Holds large envelopes in place for feeding.Side Guide
Allows you to remove jammed envelopes or labels.Jam Release Handle
Receives mail pieces after processing.Catch Tray
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Meet Your Mailing System