Multitech MultiVOIP 800 MVP800 User manual

Standalone Voice/IP Gateway
Model MVP800
Proprietary Mode
Quick Start Guide

Quick Start Guide
PN 82088350 RevisionA
MultiVOIP 800 (Model MVP800)
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved. Copyright © 2001, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
AManual released. Covers MVP800 Proprietary Mode
(6/20/01) only software version 2.01.
Patents
This Product is covered by one or more of the following U.S.
Patent Numbers: 6151333, 5757801, 5682386. Other Patents
Pending. TRADEMARKS
Trademarks of Multi-Tech Systems, Inc.: MultiVOIP, Multi-Tech and the
Multi-Tech logo.
Windows is a registered trademark of Microsoft Corporation in the United
States and other countries.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
Tech Support [phone]
InternetAddress: http://www.multitech.com

iii
Contents
Introduction ................................................................................... 4
RelatedDocumentation................................................................. 4
Installing Your MultiVOIP............................................................... 5
Configure and Install your Host MultiVOIP ............................. 5
Configure your Client MultiVOIPs ........................................... 6
Deploy the VOIP Network ....................................................... 6
Unpacking Your MultiVOIP............................................................ 7
Safety Warnings ............................................................................ 8
Cabling Your MultiVOIP................................................................. 8
E&M Jumper Block Positioning Procedure ........................... 10
Configuring Your Host MultiVOIP ................................................ 12
Configuring Your Client MultiVOIPs............................................. 27
Deploying the VOIP Network....................................................... 37
Limited Warranty ......................................................................... 40
Technical Support........................................................................ 40
ContactingTechnical Support ............................................... 41
FCC Declaration.......................................................................... 41

MultiVOIP Quick Start Guide
4
Introduction
Welcome to Multi-Tech's new standalone Voice/IP Gateways,
which allow analog voice and fax communication over an IP
network. The MultiVOIP model number MVP800 has eight
voice/fax channels. Multi-Tech’s new voice/fax over IP
gateway technology allows voice and fax communication to
ride, with no additional expense, over your existing IP network,
which has traditionally been data-only. To access this free
voice and fax communication, all you have to do is connect
your MultiVOIP to your telephone equipment, and then to your
existing Ethernet LAN. Once configured, the MultiVOIP then
allows voice and fax to travel down the same path as your
traditional data communications.
The MVP800 is designed with eight voice/fax channels, 10M bps
Ethernet LAN interface, and command port.
System management is provided through the command port
using bundled Windows® software, which provides easy-to-
use configuration menus and online Help.
Figure 1. MultiVOIP
Related Documentation
The MultiVOIP manuals are intended to be used by a qualified
VOIPAdministrator (one that has both telephony and
networking experience). This Quick Start Guide provides the
necessary information for a qualified administrator to unpack,
cable, load software, and configure the host and client units for
proper operation.
A detailed MultiVOIP User Guide is also provided on the

5
Introduction
System CD with your MVP800. The User Guide provides in-
depth information on the features and functionality of Multi-
Tech’s MultiVOIP. The User Guide is provided in .pdf format
on the system CD and is also available from our Web site.
The User Guide is produced using Adobe AcrobatTM. To view
or print your copy of a user guide, install Acrobat ReaderTM on
your computer. TheAcrobat Reader is included on your
System CD or is available as a free download from Adobe’s
Web site at http://www.adobe.com.
Launch the Reader and select the .pdf file from the CD.
Viewing and printing a user guide from the web also requires
that you have theAdobe Acrobat Reader loaded on your
system. The MultiVOIP User Guide is also available on Multi-
Tech’s Web site at http://www.multitech.com.
From the Multi-Tech homepage, click Support | Manuals |
MultiVOIP and choose the appropriate User Guide to download
the .pdf file.
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve
unpacking the units, connecting the cables, and configuring
the units using the included management software (MultiVOIP
Configuration). The recommended installation process
includes three phases that, when completed, result in a fully
functional Voice Over IP network. Ageneral description of
each phase is provided below, and detailed instructions follow
throughout the rest of this section.
Configure and Install your Host MultiVOIP
As the first step, the VOIP administrator configures the
MultiVOIP designated as the “Host” unit. This includes the
assignment of a unique LAN IP address, subnet mask, and
Gateway IP address, as well as the selection of appropriate
channel interface type for each of the Voice/Fax channels.
Once all connections have been made, the VOIP administrator

MultiVOIP Quick Start Guide
6
configures the unit and builds the Phone Directory Database
that will reside in the Host unit.
Configure your Client MultiVOIPs
The next step is to configure the MultiVOIPs designated as
“Client” units. The Client units can be another MVP800 or
MVP400 unit or a MultiVOIP 200 Series. Again, unique LAN
IP addresses, subnet masks, and Gateway IP addresses are
assigned, and each Voice/Fax channel is configured for the
appropriate channel interface type. When this is done, the
Phone Directory Database option is set to Client, and the IP
address of the Host MultiVOIP is entered. Once all client
units are configured, the process moves on to Phase 3.
Deploy the VOIP Network
The final phase of installation is deployment of the network.
Through the first two phases, the VOIP administrator controls
configuration, so when the Client MultiVOIPs are sent to their
remote sites, the remote site administrators need only to
connect the units to their LAN and telephone equipment. Afull
Phone Directory Database (supplied by the Host MultiVOIP)
will be loaded into their unit within minutes of being connected
and powered up.
The final task of the VOIPAdministrator is to develop the VOIP
Dialing Directory based on the Phone Directory Database and
the phone numbers of the interfacing telephone equipment.
Now, a VOIP user can call any person on the VOIP network.

7
Cabling
Unpacking Your MultiVOIP
Remove all items from the box.
www.multitech.com
Voice/Fax over IP Networks
Figure 3. Unpacking
Safety Warnings
Caution: Danger of explosion if battery is incorrectly
replaced.Alithium battery on the voice/fax channel board
provides backup power for the time keeping capability. The
battery has an estimated life expectancy of ten years. When
the battery starts to weaken, the date and time may be
incorrect. If the battery fails, the board must be sent back to
Multi-Tech Sytems for battery replacement.
The E&M, FXS, and Ethernet ports are not designed to be
connected to a Public Telecommunication Network.

MultiVOIP Quick Start Guide
8
Cabling Your MultiVOIP
Cabling your MultiVOIP involves connecting the host
MultiVOIP to your LAN and telephone equipment.
If you are connecting any Voice/Fax Channel to an E&M trunk
other than type 2, perform the E&M Jumper Block Positioning
procedure, which immediately follows the Cabling Procedure,
before performing the Cabling Procedure.
1. Connect one end of the power supply to a liveAC outlet
and connect the other end to the MultiVOIP as shown in
Figure 4. The power connector is a 7-pin circular DIN
connector.
E&M FXO FXS E&M FXO FXS E&M FXO FXS
VOICE/
FAX
CHANNEL
8
VOICE/
FAX
CHANNEL
4
VOICE/
FAX
CHANNEL
7
VOICE/
FAX
CHANNEL
3
VOICE/
FAX
CHANNEL
VOICE/
FAX
CHANNEL
2
VOICE/
FAX
CHANNEL
5
VOICE/
FAX
CHANNEL
1
CHANNEL 10
CHANNEL 9
CHANNEL 8
CHANNEL 7
CHANNEL
CHANNEL 5
CHANNEL 4
CHANNEL 3
CHANNEL 2 (RS232/V.35)
CHANNEL 1 (RS232/V.35)
10BASET
ETHERNET
COMMAND PORT
EXT. COMPOSITE LINK (RS232/V.35) POWER
I
O
GND
T1 DSU
MONITOR
XMT RCV
INTERNAL
COMPOSITE
LINK
E&M FXO FXS
Ethernet Connection
Command Port Connection
Power Connection
FXS
FXO
E&M
FXSE&M
FXO
PSTN
Voice/Fax Channel 1 - 8
Connections
Figure 4. Cable Connections
2. Connect the MultiVOIP to a PC by using the DB-9 to DB-25
cable provided with your unit. Plug the DB-25 end of the
cable into the Command port of the MultiVOIP and the
other end into the serial port on the PC. See Figure 4.

9
Cabling
3. Connect a network cable to the ETHERNET 10BASET
connector on the back of the MultiVOIP. Connect the other
end of the cable to your network.
4. If you are connecting a station device such as an analog
telephone, a fax machine, or a Key Telephone System
(KTS) to your MultiVOIP, connect one end of an RJ11
phone cord to the Voice/Fax Channel 1 FXS connector on
the back of the MultiVOIP and the other end to the station
device.
If you are connecting a PBX extension to your MultiVOIP,
connect one end of an RJ11 phone cord to the Voice/Fax
Channel 1 FXO connector on the back of the MultiVOIP
and the other end to the PBX extension.
If you are connecting an E&M trunk from a telephone
switch to your MultiVOIP, connect one end of an RJ45
phone cord to the Voice/Fax Channel 1 E&M connector
on the back of the MultiVOIP and the other end to the
trunk. Refer to the User Guide for E&M pin assignments.
If you are connecting to an E&M trunk, ensure that the
E&M trunk jumper is in the correct position for the E&M
type trunk. The default E&M jumper position is E&M
type 2. To change the E&M jumper position, perform the
E&M jumper block positioning procedure, which
immediately follows this procedure.
5. Repeat the above step to connect the remaining telephone
equipment to each Voice/Fax Channel on your MultiVOIP.
6. Turn on power to the MultiVOIP by placing the ON/OFF
switch on the back panel to the ON position. Wait for the
BOOT LED on the MultiVOIP to go off before proceeding.
This may take a couple minutes.
Proceed to the next section to load the MultiVOIP software.

MultiVOIP Quick Start Guide
10
E&M Jumper Block Positioning Procedure
Ajumper block exists for each voice/fax channel. The jumper
block is to the right of each set of channel jacks. The jumper
block contains 8-pairs of pins. The jumper plug fits over three
pairs of pins on the jumper block. The E&M type number is
labeled on the pc board. The jumper plug needs to be
centered on the E&M type number. Perform the following
procedure to change E&M jumper position.
1. Ensure that power is removed from the MultiVOIP.
2. Remove the front panel by loosening the two Phillips quarter-
turn screws, and remove the four Phillips screws on the back
and the four Phillips screws on the bottom.
3. Slide the top cover back off the chassis to expose the rear
panel.
4. To change a jumper position, lift the jumper plug up off the
jumper block and move to the new position, ensuring that the
center jumper is centered on the E&M type number.
4
2 (Default)
1,3
5
5. Change the jumper position for each voice/fax channel
that is connecting to an E&M trunk that is not a type 2. If
you have two voice/fax channel boards in your unit and
you need to change the jumpers on the second board,
remove the six screws from the top board and disconnect
the ribbon cable from the top board.
6. Slide the top cover back on to the chassis.
7. Replace the front panel and secure it by tightening the two

11
Cabling
Phillips quarter-turn screws and replace the four Phillips
screws on the back and the four Phillips screws on the
bottom.
8. If you are using a Magix 400 E&M Tie Card, connect the
ground pin to the chassis ground screw as shown.
PIN NO.
6
3
1
4
5
2
1
2
3
4
5
6
7
8
PIN NO.
Male Male
MVP 400/800
Connection Magix 400 E&M 4
ire Tire Card
M MOUTH CONTROL
E EAR CONTROL
T1 TIP 1 RECEIVE
R RING TRANSMIT
T TIP TRANSMIT
R1 RING 1 RECEIVE
CHASSIS GROUND SCREW
UNUSED
M INPUT
E OUTPUT
T1 4-WIRE OUTPUT
R 4-WIRE INPUT, 2-WIRE
T 4-WIRE INPUT, 2-WIRE
R1 4-WIRE OUTPUT
SG (SIGNAL GND) OUTPUT
SB (SIGNAL BATTERY OUTPUT
9. Return to the Cabling Procedure.

MultiVOIP Quick Start Guide
12
Configuring Your Host MultiVOIP
The following software loading procedure does not provide
every screen or option in the loading process. The
assumption is that a technical person with a thorough
knowledge of Windows and the software loading process is
doing the installation. Additional information on the MultiVOIP
software is provided in the User Guide supplied with your
MultiVOIP.
If you are installing a MultiVOIP behind a firewall, you need to
add the following UDP ports to your firewall.
Q.931 Signaling, Ch1[900] Q.931 Signaling, Ch2 [902]
Q.931 Signaling, Ch3[904] Q.931 Signaling, Ch4 [906]
Q.931 Signaling, Ch5[908] Q.931 Signaling, Ch6 [910]
Q.931 Signaling, Ch7[912] Q.931 Signaling, Ch8 [914]
Status [5000]
Ch1 RTP [5004] Ch1 RTCP [5005]
Ch2 RTP[5006] Ch2 RTCP [5007]
Ch3 RTP[5008] Ch3 RTCP [5009]
Ch4 RTP[5010] Ch4 RTCP [5011]
Ch5 RTP[5012] Ch5 RTCP [5013]
Ch6 RTP[5014] Ch6 RTCP [5015]
Ch7 RTP[5016] Ch7 RTCP [5017]
Ch8 RTP[50018] Ch8 RTCP [5019]
Refer to your firewall user documentation to enter and open
these ports.
1. Verify that your MultiVOIP 800 has been properly cabled
and that the power is turned on.
2. Insert the MultiVOIP 800 System CD into your CD-ROM
drive. The CD should start automatically. It may take 10
to 20 seconds for the Multi-Tech CD installation window to
display.

13
Software Installation
If the Multi-Tech Installation CD window does not display
automatically, click My Computer, then right click the CD
ROM drive icon, click Open, and then click the Autorun
icon.
3. When the Multi-Tech Installation CD dialog box displays,
click the Install Software icon.
4. The Welcome dialog box displays:

MultiVOIP Quick Start Guide
14
Click Next to continue.
5. Follow the on-screen instructions to install your MultiVOIP
software.
You may choose the Destination Location of your
MultiVOIP software or you can choose to select the default
destination by clicking Next.
If you click Browse, you can choose from several folders.
It is recommended to choose the default destination.
6. The following dialog box selects the COM port of your PC
connected to the Command port of the MultiVOIP. Select
the COM port of your PC from the Select Port window.

15
Software Installation
Click OK to continue.
7. The Setup Complete dialog displays.
Click Finish to continue.
8. The following message displays:
Click Yes to continue.
9. The IP Protocol Default Setup dialog box displays.
The default Frame Type is TYPE_II. If this does not match
your IP network, change the FrameType by clicking the drop
down box. The Frame Type choices are TYPE_II and SNAP.

MultiVOIP Quick Start Guide
16
10. In the Ethernet group, enter the IP Address, Subnet
Mask, and Gateway Address, unique to your IP LAN.
The IP address is your unique LAN IP address, and the
Gateway address is the IP address of the device
connected to the Internet/Intranet.
Click OK when you are finished.
11. The Channel Setup dialog box displays. The Channel
Setup dialog boxes define the channel interface, voice
coder, fax parameters, and regional telephone parameters
for each channel.
Configure each channel for the type of interface you are
connecting to. Channel 1 displays by default in the Select
Channel list. To change the channel number, select the
channel number you want to configure from the Select
Channel list.
12. The Interface group defaults to FXS (Loop Start). Select
the interface option to correspond to the interface type
being connected to the Voice/Fax connector on the back

17
Software Installation
panel of the MultiVOIP.
If you are connecting a station device such as an analog
telephone, a fax machine, or a Key Telephone System
(KTS) to the Voice/Fax connector on the back of the unit,
FXS (Loop Start) will most likely be the correct Interface
option most of the time .
If the station device uses ground start, then choose the
FXS (Ground Start) option. Refer to the device’s user
documentation.
If you are using an extension from your PBX, then choose
the FXO option. Check with your in-house telephone
personnel to verify connection type.
If you are connecting to an E&M trunk on your PBX, then
choose E&M option.
If the E&M interface is selected, the E&M Options group is
enabled. Check with your in-house phone personnel to
determine if the signaling is Dial Tone or Wink and if the
connection is 2-wire or 4-wire. If Wink signaling is used,
then the Wink Timer is enabled with a default of 250
milliseconds. The range of the Wink Timer is from 100 to
350 milliseconds. Consult with your local in-house phone
personnel for this timer setting. If the Pass Through
check box is selected, a continuously open E&M voice
path is established between two channels to pass voice
packets. Available if the Dial Tone option is selected and
auto-dialing is set up for the two channels that will be
doing pass-through. This is useful for Public Address
systems.
If you choose an FXO or FXS interface, the Dialing
Options Regeneration group is enabled. Check with your
in-house telephone personnel to verify whether your local
PBX dial signaling is Pulse or DTMF (tone). Set the
Regeneration option accordingly. In the Max Dial Digits
box, enter the maximum number of digits allowed when

MultiVOIP Quick Start Guide
18
dialing a phone number. The default setting is 5. In the
Inter Digit Time box, enter the maximum amount of time
in milliseconds that the unit will wait before mapping the
dialed digits to an entry in the Phone Directory Database.
If too much time elapses between digits and the wrong
numbers are mapped, you hear a rapid busy signal. If this
happens, hang up and dial again. This option is available
for all interface types. In the Flash Timer box, enter the
time, in milliseconds, for the duration of flash hook signals
output on the FXO or FXS interface.
To dedicate a local voice/fax channel to a remote voice/fax
channel, (so you will not have to dial the remote channel)
select the Auto Call Enable check box. Enter the phone
number of the remote VOIP in the Phone Number box.
For FXO-to-FXO communications, you can enable a
specific type of FXO Disconnect: current loss, tone
detection, or silence detection. Check with your in-
house phone personnel to verify the preferred type of
disconnect to use. For tone detection, you can select
from the lists either one or two tones that will cause the
line to disconnect. The person hanging up a call must
then hit the key or keys that will produce those tones. For
silence detection, select One Way or Two Way, then set
the timer for the number of seconds of silence before
disconnect. The default value of 15 seconds may be
shorter than desired for your application.
The FXS Options control how the selected channel
interacts with answering machines. If the Current Loss
check box is selected, the local VOIP hangs up when the
electrical current is lost. The remote VOIPs must also be
confirgured for current loss. The Ring Count box
contains the number of rings before the caller hears a fast
Busy signal. If this happens, hang up and try again. The
default setting is 8 rings.
Note:After configuring a given channel, you can copy that

19
Software Installation
channel’s configuration to any other channel by clicking
Copy. Everything on the Interface tab will be copied to
the other channel.
13. Repeat the above steps to configure the interface type for
each voice/fax channel.
The Voice/Fax tab displays the parameters for the voice
coder, faxing, and DTMF gain.
14. To change the voice coder, select the channel from the
Select Channel list, then select the new voice coder entry
from the Voice Coder list.
If you changed the voice coder, ensure that the same
voice coder is used on the voice/fax channel you are
calling. Otherwise, you will always get a busy signal.
15. If you selected the FXO interface and are using touchtone
dialing, you can set up the DTMF gain (or output level in
decibels - dB) for the higher and lower frequency groups
of the DTMF tone pair. Make your selections from the
lists in the DTMF Gain group. In the Duration box, enter
the DTMF tone duration in milliseconds. 100 is entered by
default.

MultiVOIP Quick Start Guide
20
Note: Only change the DTMF gain under the direction of
Multi-Tech Technical Support.
16. The Fax group enables you to send and receive faxes on
the selected voice/fax channel. You can select the
maximum baud rate for faxes from the list in the Fax
group. If you do not plan to send or receive faxes on a
given voice/fax channel, you can disable faxes in the Fax
group.
Note:After configuring a given channel, you can copy that
channel’s configuration to any other channel by clicking
Copy. Everything on the Voice/Fax tab will be copied to
the other channel.
17. The Billing/Security tab displays the parameters for
automatic disconnection, billing options, and dialing
options.
18. You can set up billing options for inbound and outbound
calls by selecting them in the Billing Options group and
then entering the charge in cents per number of seconds.