Multitech MultiVOIP MVP2400 User manual

Voice / Fax over IP Networks
Quick Start Guide
for
Voice/IP Gateways
Digital Models (T1, E1, ISDN-PRI):
MVP-2400/2410/3010
Analog Models: MVP-210/410/810

2
Quick Start Guide
82000250, Revision A
Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810)
Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,)
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 2002, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect
to the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech
Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
AInitial Release of Joint MultiVOIP Q.S.Guide.
(05/08/02)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents
Pending.
Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and
NetMeeting are registered trademarks of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
U.S. Fax: [phone]
Technical Support: [phone]
http://www.multitech.com

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CONTENTS
Introduction 4
Safety Warnings 4
Lithium Battery Caution 4
Safety Warnings Telecom 4
MultiVOIP Startup Tasks 5
Phone/IP Details *Absolutely Needed*
Before Starting the Installation 6
Gather IP Information 6
Gather Telephone Information 6
Gather Telephone Information 7
Gather Telephone Information 7
Obtain Email Address for VOIP
(for email call log reporting) 8
Identify Remote VOIP Site to Call 8
Idenitfy VOIP Protocol to be Used 8
Placement 9
The Command/Control Computer (Specs & Settings) 9
Quick Hookups 10
Load MultiVOIP Control Software onto PC 13
Phone/IP Starter Configuration 14
Phonebook Starter Configuration (with remote voip)16
Outbound Phonebook 16
Inbound Phonebook 20
Phonebook Tips 23
Phonebook Example 27
Connectivity Test 32
Troubleshooting 36
Limited Warranty 37
Technical Support 38
Contacting Technical Support 38
Regulatory Information 39
EMC, Safety, and R&TTE Directive Compliance 39
FCC Declaration 39

Safety Warnings MultiVOIP Quick Start Guide
4
Introduction
This manual will get your MultiVOIP up and running quickly.
For more details, see the MultiVOIP User Guide.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup
power for the timekeeping capability. The battery has an estimated life
expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect.
If the battery fails, the board must be sent back to Multi-Tech Systems
for battery replacement.
Warning: There is danger of explosion if the battery is incorrectly
replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is
specifically designed for wet locations.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only 26 AWG or larger
telecommunication line cord.

MultiVOIP Quick Start Guide Startup Tasks
5
MultiVOIP Startup Tasks
Task Summary
●
●●
●Collecting Phone/IP
Details (vital!)
The MultiVOIP must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.
●
●●
●Placement Decide where you’ll mount the voip.
●
●●
●The Command/Control
Computer:
Specs & Settings
Some modest minimum specifications
must be met. A COM port must be set
up.
●
●●
●Hookup Connect power, phone, and data cables
per diagram.
●
●●
●Software Installation This is the configuration program.
It’s a standard Windows software
installation.
●
●●
●Phone/IP Starter
Configuration
You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.
●
●●
●Phonebook Starter
Configuration
The phonebook is where you specify
how calls will be routed. To get the
system running quickly, you’ll make
phonebooks for just two voip sites.
●
●●
●Connectivity Test You’ll find out if your voip system can
carry phone calls between two sites.
That means you’re up and running!
●
●●
●Troubleshooting Detect and remedy any problems that
might have prevented connectivity.

Gathering Phone/IP Details MultiVOIP Quick Start Guide
6
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The MultiVOIP will interface with both the IP network and the phone
system. You must gather information about the IP network and about
the phone system so that the MultiVOIP can be configured to operate
with them properly.
Gather IP Information
➼Ask your computer network
administrator.
Info needed to operate:
all MultiVOIP models.
IP Network Parameters:
Record for each VOIP Site
in System
(
•IP Address
•IP Mask
•Gateway
•Domain Name Server (DNS) Info
(not implemented; for future use)
Gather Telephone Information
➼T1 Phone Parameters
Ask phone company or
PBX maintainer.
Info needed to operate:
MVP2400
MVP2410
T1 Telephony Parameters:
Record for this VOIP Site
(
•Which frame format is used? ESF___ or D4___
•Which CAS or PRI protocol is used? ______________
•Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
•Which line coding is used? AMI___ or B8ZS___
•Pulse shape level?: (most commonly 0 to 40 meters)

MultiVOIP Quick Start Guide Gathering Phone/IP Details
7
Phone/IP Details *Absolutely Needed*
Gather Telephone Information
➼E1 Phone Parameters
Ask phone company or
PBX maintainer.
Info needed to operate:
MVP3010
E1 Telephony Parameters:
Record for this VOIP Site
(
•Which frame format is used? Double Frame_____
MultiFrame w/ CRC4_____
MultiFrame w/ CRC4 modified_____
•Which CAS or PRI protocol is used? ______________
•Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
•Which line coding is used? AMI___ or HDB3___
•Pulse shape level?: (most commonly 0 to 40 meters)
Gather Telephone Information
➼Analog Phone Parameters
Ask phone company or
telecom manager.
Needed for:
MVP810
MVP410
MVP210
Analog Telephony Interface Parameters:
Record for this VOIP Site
(
•Which interface type (or “signaling”) is used?
E&M_____ FXS/FXO_____
•If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
•If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
•If E&M, determine these aspects of the E&M trunk
line from the PBX:
•What is its Type (1, 2, 3, 4, or 5)?
•Is it 2-wire or 4-wire?
•Is it Dial-Tone or Wink?

Gathering Phone/IP Details MultiVOIP Quick Start Guide
8
Phone/IP Details Often Needed/Wanted
Obtain Email Address for VOIP (for email call log reporting)
required if log reports of
VOIP call traffic
are to be sent by email
Optional
SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
MultiVOIP unit itself.
Be sure to give a unique
identifier to each
individual MultiVOIP
unit.
Get the IP address of the
mail server computer, as
well.
To: I.T. Dep artm ent
re: email account for VOIP
[e-mail]
Identify Remote VOIP Site to Call
When you’re done installing the MultiVOIP, you’ll want to confirm that
it is configured and operating properly. To do so, it’s good to have
another voip that you can call for testing purposes. You’ll want to
confirm end-to-end connectivity. You’ll need IP and telephone
information about that remote site.
If this is the very first voip in the system, you’ll want to coordinate the
installation of this MultiVOIP with an installation of another unit at a
remote site.
Identify VOIP Protocol to be Used
Will you use H.323 or SIP? Each has advantages and disadvantages.
Although it is possible to mix protocols in a single VOIP system, it is
highly desirable to use the same VOIP protocol for all VOIP units in
the system.

MultiVOIP Quick Start Guide Voip Placement & PC Settings
9
Placement
Mount your MultiVOIP in a safe and convenient location where cables
for your network and phone system are accessible. Rack-mounting
instructions are in Chapter 3: Mechanical Installation & Cabling of the User
Guide.
The Command/Control Computer (Specs & Settings)
The computer used for command and control of the MultiVOIP
(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.
The configuration tasks and control tasks the PC will have to do with
the MultiVOIP are not especially demanding. Still, we recommend
using a reasonably new computer. The computer that you use to
configure your MultiVOIP need not be dedicated to the MultiVOIP
after installation is complete.
COM port on controller PC. You’ll need an available COM port on the
controller PC. You’ll need to know which COM port is available for use
with the MultiVOIP (COM1, COM2, etc.).

Quick Hookups MultiVOIP Quick Start Guide
10
Quick Hookups
Hookup for MVP2410 & MVP3010