Multitech MultiVOIP MVP2400 User manual

Voice / Fax over IP Networks
Quick Start Guide
for
Voice/IP Gateways
Digital Models (T1, E1, ISDN-PRI):
MVP-2400/2410/3010
Analog Models: MVP-210/410/810

2
Quick Start Guide
82000250, Revision A
Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810)
Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,)
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 2002, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect
to the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech
Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
AInitial Release of Joint MultiVOIP Q.S.Guide.
(05/08/02)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents
Pending.
Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and
NetMeeting are registered trademarks of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
U.S. Fax: [phone]
Technical Support: [phone]
http://www.multitech.com

3
CONTENTS
Introduction 4
Safety Warnings 4
Lithium Battery Caution 4
Safety Warnings Telecom 4
MultiVOIP Startup Tasks 5
Phone/IP Details *Absolutely Needed*
Before Starting the Installation 6
Gather IP Information 6
Gather Telephone Information 6
Gather Telephone Information 7
Gather Telephone Information 7
Obtain Email Address for VOIP
(for email call log reporting) 8
Identify Remote VOIP Site to Call 8
Idenitfy VOIP Protocol to be Used 8
Placement 9
The Command/Control Computer (Specs & Settings) 9
Quick Hookups 10
Load MultiVOIP Control Software onto PC 13
Phone/IP Starter Configuration 14
Phonebook Starter Configuration (with remote voip)16
Outbound Phonebook 16
Inbound Phonebook 20
Phonebook Tips 23
Phonebook Example 27
Connectivity Test 32
Troubleshooting 36
Limited Warranty 37
Technical Support 38
Contacting Technical Support 38
Regulatory Information 39
EMC, Safety, and R&TTE Directive Compliance 39
FCC Declaration 39

Safety Warnings MultiVOIP Quick Start Guide
4
Introduction
This manual will get your MultiVOIP up and running quickly.
For more details, see the MultiVOIP User Guide.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup
power for the timekeeping capability. The battery has an estimated life
expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect.
If the battery fails, the board must be sent back to Multi-Tech Systems
for battery replacement.
Warning: There is danger of explosion if the battery is incorrectly
replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is
specifically designed for wet locations.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only 26 AWG or larger
telecommunication line cord.

MultiVOIP Quick Start Guide Startup Tasks
5
MultiVOIP Startup Tasks
Task Summary
●
●●
●Collecting Phone/IP
Details (vital!)
The MultiVOIP must be configured to
interface with your particular phone
system and IP network. To do so,
certain details must be known about
those phone and IP systems.
●
●●
●Placement Decide where you’ll mount the voip.
●
●●
●The Command/Control
Computer:
Specs & Settings
Some modest minimum specifications
must be met. A COM port must be set
up.
●
●●
●Hookup Connect power, phone, and data cables
per diagram.
●
●●
●Software Installation This is the configuration program.
It’s a standard Windows software
installation.
●
●●
●Phone/IP Starter
Configuration
You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.
●
●●
●Phonebook Starter
Configuration
The phonebook is where you specify
how calls will be routed. To get the
system running quickly, you’ll make
phonebooks for just two voip sites.
●
●●
●Connectivity Test You’ll find out if your voip system can
carry phone calls between two sites.
That means you’re up and running!
●
●●
●Troubleshooting Detect and remedy any problems that
might have prevented connectivity.

Gathering Phone/IP Details MultiVOIP Quick Start Guide
6
Phone/IP Details *Absolutely Needed*
Before Starting the Installation
The MultiVOIP will interface with both the IP network and the phone
system. You must gather information about the IP network and about
the phone system so that the MultiVOIP can be configured to operate
with them properly.
Gather IP Information
➼Ask your computer network
administrator.
Info needed to operate:
all MultiVOIP models.
IP Network Parameters:
Record for each VOIP Site
in System
(
•IP Address
•IP Mask
•Gateway
•Domain Name Server (DNS) Info
(not implemented; for future use)
Gather Telephone Information
➼T1 Phone Parameters
Ask phone company or
PBX maintainer.
Info needed to operate:
MVP2400
MVP2410
T1 Telephony Parameters:
Record for this VOIP Site
(
•Which frame format is used? ESF___ or D4___
•Which CAS or PRI protocol is used? ______________
•Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
•Which line coding is used? AMI___ or B8ZS___
•Pulse shape level?: (most commonly 0 to 40 meters)

MultiVOIP Quick Start Guide Gathering Phone/IP Details
7
Phone/IP Details *Absolutely Needed*
Gather Telephone Information
➼E1 Phone Parameters
Ask phone company or
PBX maintainer.
Info needed to operate:
MVP3010
E1 Telephony Parameters:
Record for this VOIP Site
(
•Which frame format is used? Double Frame_____
MultiFrame w/ CRC4_____
MultiFrame w/ CRC4 modified_____
•Which CAS or PRI protocol is used? ______________
•Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
•Which line coding is used? AMI___ or HDB3___
•Pulse shape level?: (most commonly 0 to 40 meters)
Gather Telephone Information
➼Analog Phone Parameters
Ask phone company or
telecom manager.
Needed for:
MVP810
MVP410
MVP210
Analog Telephony Interface Parameters:
Record for this VOIP Site
(
•Which interface type (or “signaling”) is used?
E&M_____ FXS/FXO_____
•If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
•If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
•If E&M, determine these aspects of the E&M trunk
line from the PBX:
•What is its Type (1, 2, 3, 4, or 5)?
•Is it 2-wire or 4-wire?
•Is it Dial-Tone or Wink?

Gathering Phone/IP Details MultiVOIP Quick Start Guide
8
Phone/IP Details Often Needed/Wanted
Obtain Email Address for VOIP (for email call log reporting)
required if log reports of
VOIP call traffic
are to be sent by email
Optional
SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
MultiVOIP unit itself.
Be sure to give a unique
identifier to each
individual MultiVOIP
unit.
Get the IP address of the
mail server computer, as
well.
To: I.T. Dep artm ent
re: email account for VOIP
[e-mail]
Identify Remote VOIP Site to Call
When you’re done installing the MultiVOIP, you’ll want to confirm that
it is configured and operating properly. To do so, it’s good to have
another voip that you can call for testing purposes. You’ll want to
confirm end-to-end connectivity. You’ll need IP and telephone
information about that remote site.
If this is the very first voip in the system, you’ll want to coordinate the
installation of this MultiVOIP with an installation of another unit at a
remote site.
Identify VOIP Protocol to be Used
Will you use H.323 or SIP? Each has advantages and disadvantages.
Although it is possible to mix protocols in a single VOIP system, it is
highly desirable to use the same VOIP protocol for all VOIP units in
the system.

MultiVOIP Quick Start Guide Voip Placement & PC Settings
9
Placement
Mount your MultiVOIP in a safe and convenient location where cables
for your network and phone system are accessible. Rack-mounting
instructions are in Chapter 3: Mechanical Installation & Cabling of the User
Guide.
The Command/Control Computer (Specs & Settings)
The computer used for command and control of the MultiVOIP
(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.
The configuration tasks and control tasks the PC will have to do with
the MultiVOIP are not especially demanding. Still, we recommend
using a reasonably new computer. The computer that you use to
configure your MultiVOIP need not be dedicated to the MultiVOIP
after installation is complete.
COM port on controller PC. You’ll need an available COM port on the
controller PC. You’ll need to know which COM port is available for use
with the MultiVOIP (COM1, COM2, etc.).

Quick Hookups MultiVOIP Quick Start Guide
10
Quick Hookups
Hookup for MVP2410 & MVP3010

MultiVOIP Quick Start Guide Quick Hookups
11
Hookup for MVP410 & MVP810

Quick Hookups MultiVOIP Quick Start Guide
12
Hookup for MVP2400
Power Connection
Command Port Connection
1
0
DIGITAL VOICE
TRUNK
ETHERNET
10/100 RS232
COMMAND
POWER
T1
PBX
PSTN
Telephony Connection
Network Connection
:
Hub
Hookup for MVP210
10BASET COMMAND PORT
POWER
Ethernet Connection
Command Port Connection
Power Connection
E&M
FXS/FXO FXS/FXO
RS232
COMMAND
10/100 POWER
ETHERNET
E&M
Voice/Fax Channel 1 - 2
Connections
GND
PSTN
E&M
FX
FXS
E&M FXO/FXS
CH1 CH2

MultiVOIP Quick Start Guide Software Installation
13
Load MultiVOIP Control Software onto PC
For more details, see Chapter 4: Software Installation in User Guide.
1.MultiVOIP must be properly cabled. Power must be turned on.
2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to
start. If Autorun fails, go to
My Computer | CD ROM drive | Open. Click Autorun icon.
3. At first dialog box, click Install Software.
4. At ‘welcome’screen, click Next.
5. Follow on-screen instructions. Accept default program folder
location and click Next.
6. Accept default icon folder location. Click Next. Files will be copied.
7. Select available COM port on command/control computer.
8.At completion screen, click Finish.
9. At the prompt “Do you want to run MultiVOIP Configuration?,”
click No. Software installation is complete.

Phone/IP Starter Config. MultiVOIP Quick Start Guide
14
Phone/IP Starter Configuration
Full details here:
MVP2400
MVP2410
MVP3010
Chapter 5: Technical Configuration for
Digital T1/E1 MultiVOIPs
in User Guide.
MVP210
MVP410
MVP810
Chapter 6: Technical Configuration for
Analog MultiVOIPs
in User Guide
1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration.
2. Go to Configuration | IP. Enter the IP parameters for your voip site.
3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.”At
the right-hand side of the dialog box, click Default. If you know any
specific parameter values that will apply to your system, enter them.
Click Copy Channel. Select Copy to All. Click Copy. At main
Voice/Fax Parameters screen, click OK to exit from the dialog box.
4. Enter telephone system information.
Analog MultiVOIPs
MVP-210/410/810
Digital MultiVOIPs
MVP-2400/2410/3010
Go to
Configuration | Interface.
Enter parameters obtained from
phone company or PBX
administrator.
Go to
Configuration | T1/E1/ISDN.
Enter parameters obtained from
phone company or PBX
administrator.
5. Go to Configuration | Regional Parameters. Select the
Country/Region that fits your situation. Click Default and confirm.
Click OK to exit from the dialog box.
6. Do you want the phone-call logs produced by the MultiVOIP to be
sent out by email (to your Voip Administrator or someone else)?
If NO, skip to step 8.
If YES, continue with step 7.
7. Go to Configuration | SMTP.
SMTP lets you send phone-call log records to the Voip Administrator
by email. Select Enable SMTP.
You should have already obtained an email address for the
MultiVOIP itself (this serves as the origination email account for
email logs that the MultiVOIP can email out automatically).

MultiVOIP Quick Start Guide Phone/IP Starter Config.
15
Phone/IP Starter Configuration (continued)
7. (continued) Enter this email address in the “Login Name”field.
Type the password for this email account.
Enter the IP address of the email server where the MultiVOIP’s email
account is located in the “Mail Server IP Address”field.
Typically the email log reports are sent to the Voip Administrator
but they can be sent to any email address. Decide where you want
the email logs sent and enter that email address in the “Recipient
Address”field.
Whenever email log messages are sent out, they must have a
standard Subject line. Something like “Phone Logs for Voip N”is
useful. If you have more than one MultiVoip unit in the building,
you’ll need a unique identifier for each one (select a useful name or
number for “N”). In this “Subject”field, enter a useful subject title for
the log messages.
In the “Reply-To Address”field, enter the email address of your Voip
Administrator.
8. Go to Configuration | Logs.
Select “Enable Console Messages.”
To allow log reports by email (if desired), click SMTP. Click OK.
9. Go to Save Setup | Save and Reboot. Click OK. This will save the
parameter values that you have just entered.
The MultiVOIP’s “BOOT”LED will light up while the configuration
file is being saved and loaded into the MultiVOIP. Don’t do anything
to the MultiVOIP until the “BOOT “LED is off (a loss of power at this
point could cause the MultiVOIP unit to lose the configuration
settings you have made).
END OF PROCEDURE.

Phonebook Starter Config. MultiVOIP Quick Start Guide
16
Phonebook Starter Configuration (with remote voip)
To do this part of the quick setup, you need to know of another voip
that you can call to conduct a test. It should be at a remote location,
typically somewhere outside of your building. You must know the
phone number and IP address for that site. We are assuming here that
the MultiVOIP will operate in conjunction with a PBX.
You must configure both the Outbound Phonebook and the Inbound
Phonebook. A starter configuration only means that two voip locations
will be set up to begin the system and establish voip communication.
Outbound Phonebook
1. Open the MultiVOIP program
(Start | MultiVOIP xxx | Configuration
2. Go to Phone Book | PhoneBook Modify | Outbound Phonebook
| Add Entry.
3. On a sheet of paper, write down the calling code of the remote voip
(area code, country code, city code, etc.) that you’ll be calling.
Follow the example that best fits your situation.
North America,
Long-Distance Example
Euro, National Call
Example
Technician in Seattle (area
206) must set up one voip
there, another in Chicago
(area 312, downtown).
Answer: Write down 312.
Technician in central
London (area 0207) to set
up voip there, another in
Birmingham (area 0121).
Answer: write down 0121.
Euro, International Call Example
Technician in Rotterdam (country 31; city 010) to
set up one voip there, another in Bordeaux
(country 33; area 05).
Answer: write down 3305.

MultiVOIP Quick Start Guide Phonebook Starter Config.
17
4. Suppose you want to call a phone number outside of your building
using a phone station that is an extension from your PBX system (if
present). What digits must you dial? Often a “9”or “8”must be
dialed to “get an outside line”through the PBX (i.e., to connect to the
PSTN). Generally, “1 “or “11”or “0”must be dialed as a prefix for
calls outside of the calling code area (long-distance calls, national
calls, or international calls).
On a sheet of paper, write down the digits you must dial before you
can dial a remote area code.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Seattle voip works with
PBX that uses “8”for all
voip calls. “1”must
immediately precede area
code of dialed number.
Answer: write down 81.
London/Birming. system.
London voip works with
PBX that uses “9”for all
out-of-building calls
whether by voip or by
PSTN. “0”must
immediately precede area
code of dialed number.
Answer: write down 90.
Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam voip works with PBX where “9”is
used for all out-of-building calls. “0”must
precede all international calls.
Answer: write down 90.

Phonebook Starter Config. MultiVOIP Quick Start Guide
18
5. In the “Destination Pattern”field of the Add/Edit Outbound
Phonebook screen, enter the digits from step 4 followed by the digits
from step 3.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Answer: enter 81312 as
Destination Pat-
tern in Outbound
Phone-book of
Seattle voip.
London/Birming. system.
Leading zero of
Birmingham area code is
dropped when combined
with national-dialing
access code. (Such
practices vary by country.)
Answer: enter 90121 as
Destination Pat-
tern in Outbound
Phonebook of
London voip.
Not 900121.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 903305 as Destination Pattern in
Outbound Phonebook of Rotterdam voip.

MultiVOIP Quick Start Guide Phonebook Starter Config.
19
6. Tally up the number of digits that must be dialed to reach the remote
voip site (including prefix digits of all types). Enter this number in
the “Total Digits”field.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
To complete Seattle-to-
Chicago call, 81312 must be
followed by the 7-digit local
phone number in Chicago.
Answer: enter 12 as number
of Total Digits in
Outbound Phone-
book of Seattle
voip.
London/Birming. system.
To complete London-to-
Birmingham call, 90121 must be
followed by the 7-digit local
phone number in Birmingham.
Answer: enter 12 as number
of Total Digits in
Outbound Phone-
book of London
voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
To complete Rotterdam-to-Bordeaux call, 903305 must
be followed by 8-digit local phone number in Bordeaux.
Answer: enter 14 as number of Total Digits in
Outbound Phonebook of Rotterdam voip.
7. In the “Remove Prefix”field, enter the initial PBX access digit (“8”or
“9”).
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Answer: enter 8in “Remove
Prefix”field of
Seattle Outbound
Phonebook.
London/Birming. system.
Answer: enter 9in “Remove
Prefix”field of
London Outbound
Phonebook.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 9in “Remove Prefix”field of Outbound
Phonebook for Rotterdam voip.
Some PBXs will not ‘hand off’the “8”or “9”to the voip. But for those PBX
units that do, it’s important to enter the “8”or “9”in the “Remove Prefix”
field in the Outbound Phonebook. This precludes the problem of having to
make two inbound phonebook entries at remote voips, one to account for
situations where “8”is used as the PBX access digit, and another for when
“9”is used.

Phonebook Starter Config. MultiVOIP Quick Start Guide
20
8. Select the voip protocol that you will use (H.323 or SIP).
9. Click OK. to exit from the Add/Edit Outbound Phonebook screen.
Inbound Phonebook
1. Open the MultiVOIP program.
(Start | MultiVOIP xxx | Configuration
2. Go to Phone Book | PhoneBook Modify | Outbound Phonebook
| Add Entry.
3. In the “Remove Prefix”field, enter your local calling code (area code,
country code, city code, etc.) preceded by any other “access digits”
that are required to reach your local site from the remote voip
location (think of it as though the call were being made through the
PSTN –even though it will not be).
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Seattle is area 206. Chicago
employees must dial 81
before dialing any Seattle
number on the voip system.
Answer: 1206 is prefix to be
removed by local
(Seattle) voip.
London/Birming. system.
Inner London is 0207 area.
Birmingham employees must
dial 9 before dialing any
London number on the voip
system.
Answer: 0207 is prefix to be
removed by local
(London) voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam is country code 31, city code 010. Bordeaux
employees must dial 903110 before dialing any
Rotterdam number on the voip system.
Answer: 03110 is prefix to be removed by local
(Rotterdam) voip.