Multitech MULTIVOIP MVP-130 User manual

MultiVOIP®
Voice/Fax over IP Gateways
MVP130
MVP130-FXS
User Guide

User Guide
S000386C
Analog MultiVOIP Units (Models MVP130)
(Models MVP130-FXS)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-
Tech Systems, Inc. All rights reserved.
Copyright © 2008, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions
or changes. Check Multi-Tech’s Web site for current versions of our product documentation.
Record of Revisions
Revision Date Description
A 09/26/05 Doc re-organization. Follows S000249K. Describes 1.08 software release.
B04/25/07 Update tech support contact list & revise warranty.
C 02/08/08 Format revision and software version 1.11 update.
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386,
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
Trademark
Registered trademarks of Multi-Tech Systems, Inc. are MultiVOIP, Multi-Tech, and the Multi-Tech logo. Windows
and NetMeeting are registered trademarks of Microsoft.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
http://www.multitech.com
Technical Support
Country By Email By Phone
Europe, Middle East, Africa: [email protected]k (44) 118 959 7774
U.S., Canada, all others: [email protected]m [phone] or [phone]
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CONTENTS
Chapter 1 – Description and Specifications...................................................................................................... 6
Introduction............................................................................................................................................................6
Interface............................................................................................................................................................................6
Front Panel LEDs .............................................................................................................................................................7
Computer Requirements.......................................................................................................................................7
Specifications ........................................................................................................................................................7
Chapter 2 – Installing and Cabling the MultiVOIP............................................................................................. 8
Introduction............................................................................................................................................................8
Safety Warnings....................................................................................................................................................8
Unpacking Your MultiVOIP....................................................................................................................................8
Cabling Procedure for MVP130.............................................................................................................................9
Chapter 3 – Software Installation...................................................................................................................... 10
Introduction..........................................................................................................................................................10
Loading MultiVOIP Software onto the PC...........................................................................................................10
Setup Overview...................................................................................................................................................13
Ethernet/IP......................................................................................................................................................................14
Voice/Fax........................................................................................................................................................................15
Interface..........................................................................................................................................................................17
Call Signaling..................................................................................................................................................................19
Regional..........................................................................................................................................................................21
Phone Book....................................................................................................................................................................22
Save & Reboot................................................................................................................................................................23
Chapter 4 – Configuring Your MultiVOIP......................................................................................................... 24
Introduction..........................................................................................................................................................24
Software Categories Covered in This Chapter....................................................................................................24
How to Navigate Through the Software ..............................................................................................................25
Web Browser Interface........................................................................................................................................25
Configuration Information Checklist ....................................................................................................................25
Ethernet/IP......................................................................................................................................................................26
Voice/Fax........................................................................................................................................................................29
Configurable Payload Type.......................................................................................................................................33
Interface..........................................................................................................................................................................34
FXS Loop Start Parameters......................................................................................................................................35
Message Waiting.......................................................................................................................................................37
FXO Parameters.......................................................................................................................................................38
DID Parameters ........................................................................................................................................................43
Call Signaling..................................................................................................................................................................44
H.323 ........................................................................................................................................................................44
SIP............................................................................................................................................................................46
SPP...........................................................................................................................................................................48
SNMP .............................................................................................................................................................................50
Regional..........................................................................................................................................................................51
SMTP..............................................................................................................................................................................54
RADIUS..........................................................................................................................................................................57
Logs/Traces....................................................................................................................................................................59
NAT Traversal.................................................................................................................................................................60
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Supplementary Services.................................................................................................................................................61
Save Settings..................................................................................................................................................................64
Save & Reboot..........................................................................................................................................................64
Connection......................................................................................................................................................................64
Settings.....................................................................................................................................................................64
Troubleshooting Software Issues..............................................................................................................................65
Chapter 5 – Phone Book Configuration........................................................................................................... 66
Introduction..........................................................................................................................................................66
Identify Remote VOIP Site to Call.......................................................................................................................66
Identify VOIP Protocol to be Used.......................................................................................................................66
Phonebook Starter Configuration........................................................................................................................67
Outbound Phonebook.....................................................................................................................................................67
Inbound Phonebook........................................................................................................................................................69
Phone Book Descriptions....................................................................................................................................70
Outbound Phone Book/List Entries.................................................................................................................................70
Add/Edit Outbound Phone Book ...............................................................................................................................71
Inbound Phone Book/List Entries....................................................................................................................................75
Add/Edit Inbound Phone Book..................................................................................................................................76
Phone Book Save and Reboot........................................................................................................................................78
Phonebook Examples .........................................................................................................................................79
North America.................................................................................................................................................................79
Europe............................................................................................................................................................................82
Variations of Caller ID .........................................................................................................................................88
Chapter 6 – Using the Software........................................................................................................................ 91
Introduction..........................................................................................................................................................91
Software Categories Covered in This Chapter....................................................................................................91
Statistics Section.................................................................................................................................................93
Call Progress..................................................................................................................................................................93
Logs................................................................................................................................................................................95
IP Statistics.....................................................................................................................................................................97
Link Management ...........................................................................................................................................................99
Registered Gateway Details .........................................................................................................................................100
Servers .........................................................................................................................................................................101
H.323 GateKeepers ................................................................................................................................................101
SIP Proxies .............................................................................................................................................................102
SPP Registrars........................................................................................................................................................103
Advanced......................................................................................................................................................................104
Packetization Time..................................................................................................................................................104
MultiVOIP Program Menu Items........................................................................................................................105
Updating Firmware .......................................................................................................................................................106
Implementing a Software Upgrade ...............................................................................................................................107
Identifying Current Firmware Version......................................................................................................................107
Downloading Firmware ...........................................................................................................................................108
Downloading Factory Defaults ................................................................................................................................109
Downloading IFM Firmware..........................................................................................................................................110
Setting and Downloading User Defaults .......................................................................................................................112
Setting a Password.......................................................................................................................................................113
Windows Interface...................................................................................................................................................113
Web Browser Interface............................................................................................................................................114
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Upgrading Software......................................................................................................................................................115
FTP Server File Transfers (“Downloads”) .........................................................................................................116
Web Browser Interface......................................................................................................................................121
SysLog Server Functions..................................................................................................................................123
Appendix A – Cable Pin-outs.......................................................................................................................... 124
Appendix B – TCP/UDP Port Assignments.................................................................................................... 125
Appendix C – Warranty and Repair Policies ................................................................................................. 126
Appendix D – Regulatory Information............................................................................................................ 128
Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement.......................................... 130
Appendix F – C-ROHS HT/TS Substance Concentration ............................................................................. 131

Chapter 1 – Description and
Specifications
Introduction
The MultiVOIP MVP130 is a single-channel unit and the MVP130FXS is a single-channel unit that supports the
FXS telephony interface only. Both of these MultiVOIP units have a 10/100Mbps Ethernet interface and a
command port for configuration. The MVP130 and MVP130FXS are table-top models.
Figure 1-1: MVP130 Chassis
These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice
and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may
be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow
the phone user to interact with the VOIP system just as they would with an ordinary PBX or telephone company
(telco) switch. When the phonebooks are set, special dialing sequences are minimized or eliminated altogether.
Once the call destination is determined, the phonebook settings determine whether the destination VOIP unit
must strip off or add dialing digits to make the call appear at its destination to be a local call.
Interface
There are two options for accessing your MultiVOIP, one is the Windows software that is included and is
necessary for the initial setup, and the other is a web-based interface that uses your web browser to access the
unit. While the web interface appears differs slightly, its content and organization are essentially the same as that
of the Windows interface (except for logging). These will be addressed in the following chapters.
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Chapter 2: Quick Start
Front Panel LEDs
On both the MVP130 and MVP130-FXS models, there are eight LEDs. These are explained in the table below.
Figure 1-2. MVP130/130-FXS LEDs
Front Panel LED Definitions
LED Description
Power Indicates presence of power
Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the
MultiVOIP is booting or downloading a setup configuration data set
Ethernet
FD. LED indicates whether Ethernet connection is half-duplex or full-duplex and, in half-duplex mode,
indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for
half-duplex mode. When operating in half-duplex mode, the LED will flash during data collisions.
LK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down
(i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.
TX Transmit. This indicator blinks when voice packets are being transmitted to the local area network.
RX Receive. This indicator blinks when voice packets are being received from the local area network.
XS Transmit Signal. This indicator lights when the FXS-configured channel is off-hook or the FXO-configured
channel (MVP130 only) is receiving a ring from the Telco or PBX.
RS Receive Signal. This indicator lights when the FXS-configured channel is ringing or the FXO-configured
channel (MVP130 only) has taken the line off-hook.
Computer Requirements
The computer on which the MultiVOIP’s configuration program is installed must meet these requirements:
•must be IBM-compatible PC with MS Windows operating system;
•must have an available COM port for connection to the MultiVOIP.
However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected
when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done
remotely via the IP network.
Specifications
MVP130 & MVP130-FXS
Operating Voltage/Current 100-240VAC / 1.0 A
Mains Frequencies 50/60 Hz
Power Consumption 4.5 watts (9.7 watts with phone off hook)
Mechanical Dimensions
1.0” H
4.3” W x
5.6” D x
----------------
2.5 cm H
10.9 cm W x
14.2 cm D x
Weight 8 oz. (23 g)
Ambient temperature range Maximum: 60 degrees Celsius (140 degrees Fahrenheit)
@ 20-90% non-condensing relative humidity.
Minimum: 0 degrees Celsius (32 degrees Fahrenheit).
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Chapter 2 – Installing and Cabling the
MultiVOIP
Introduction
The MVP130 MultiVOIP models are tabletop units that can be handled easily by one person. These products
must be installed by qualified service personnel in a restricted-access area, in accordance with Articles 110-16,
10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The
battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may
be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for replacement.
Warning: There is danger of explosion if the battery is incorrectly replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.
3. This product is to be used with UL and UL listed computers.
4. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.
Unpacking Your MultiVOIP
When unpacking your MultiVOIP, check to see that all of the items are included in the box. For the various
MultiVOIP models, the contents of the box will be different. If any box contents are missing, contact Multi-Tech
Tech Support at 1-800-972-2439.
MVP130 models content list:
•MVP130 or MVP130-FXS
•DB9 to RJ45 cable
•Power transformer
•Power cord
•RJ-11 phone cord
•Printed Cabling Guide
•Product CD
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Chapter 2: Installing and Cabling the MultiVOIP
Cabling Procedure for MVP130
Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.
1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the
MultiVOIP and to a live AC outlet.
Figure 2-1: Rear connections for MVP130
2. Connect the MultiVOIP to a PC by using the RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of
the cable into the Command port of the MultiVOIP and the other end into the PC serial port.
3. Connect a network cable to the ETHERNET connector on the back of the MultiVOIP. Connect the other
end of the cable to your network.
a. For an FXS or FXO connection (FXS only for the MVP130-FXS).
(FXS Examples: analog phone, fax machine |
FXO Examples: PBX extension, POTS line from telco central office)
Connect one end of an RJ-11 phone cord to the FXS/FXO connector on the back of the
MultiVOIP. Connect the other end to the device or phone jack.
b. For a DID connection.(Not supported by the MVP130-FXS)
(DID Example: DID fax system or DID voice phone lines)
Connect one end of an RJ-11 phone cord to the FXS/FXO connector on the back of the
MultiVOIP. Connect the other end to the DID jack.
NOTE: DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you will need
to reverse the polarity of one end of the connector (swap the wires to the two middle pins of one RJ-11
connector).
4. Turn on power to the MultiVOIP by placing the ON/OFF switch on the side to the ON position. Wait for the
BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes.
5. Proceed to the Software Installation chapter to load the MultiVOIP software.
Figure 2-2: Cable connections
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Chapter 3 – Software Installation
Introduction
Configuring software for your MultiVOIP entails three tasks:
Loading the software onto the PC (this is “Software Installation” and is discussed in this chapter).
Setting values for telephony and IP parameters that will fit your system (details are in Chapter 4).
Establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (a
detailed discussion of this is found in Chapter 5).
Loading MultiVOIP Software onto the PC
The software loading procedure does not present every screen or option in the loading process. It is assumed that
someone with a thorough knowledge of Windows and the software loading process is performing the installation.
1. Be sure that your MultiVOIP has been properly cabled and that the power is turned on.
2. Insert the MultiVOIP CD into your CD-ROM drive. The CD starts automatically. It may take a few moments for
the Multi-Tech CD installation window to display.
Figure 3-1: splash screen
3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon.
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Chapter 3: Software Installation
4. A secondary screen appears. Click on the button that matches the model you have purchased. The
installation wizard will start.
Figure 3-2: Initial screen
Press Enter or click Next to continue.
5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the
destination for the MultiVOIP software.
Figure 3-3: Destination
Choose a location and click Next.
6. At the next screen, you must select a program folder location for the MultiVOIP software program icon.
Click Next. Transient progress screens will appear while files are being copied.
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Chapter 3: Software Installation
7. On the next screen you can select the COM port that the command PC will use when communicating with the
MultiVOIP unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the
sidebar menu, select Connection | Settings to access the COM Port Setup screen or use keyboard shortcut
Ctrl + G).
Note: If the COM port setting made here conflicts with the actual COM port resources available in the
command PC, the “Error in Opencomm handle” message will appear when the MultiVOIP program is
launched. If this occurs, you must reset the COM port.
8. A completion screen will appear.
Figure 3-4: Completion
Click Finish.
9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to
configure the VOIP.
Figure 3-5: Configuration
Software installation is now complete.
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Chapter 3: Software Installation
Setup Overview
With the software now installed, you are ready to get your MultiVOIP set up and working. There are a few
necessary settings that need to be entered in the configuration software to achieve this and they are noted in the
action lists for the categories below. The following chapters will cover all aspects in detail, but here we will cover
the basic configuration needed to start VOIP communications. Below you will find the list of categories requiring
information to be set before VOIP communication will be ready.
⇒Ethernet/IP
⇒Voice/Fax
⇒Interface
⇒Call Signaling
⇒Regional
⇒Phone Book
This setup process is followed by the Save & Reboot step which is very important.
Figure 3-6: Main Screen
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Chapter 3: Software Installation
Ethernet/IP
A unique LAN IP address is required for the MultiVOIP unit as well as a subnet mask and Gateway IP for minimal
functionality. Other settings in this category pertain to specific features and protocols that can be used, but are not
necessary for basic operation. Details for all settings are provided in chapter 4.
Figure 3-7: IP settings
Actions:
•Select Packet Prioritization if used
oSet 802.1p Priority Parameters as needed
The Priority levels can be from 0 – 7, where 0 is lowest priority (details in Chapter 4)
VLAN ID identifies a virtual LAN by a number (1 to 4094)
•Set the Frame Type to match the network that the MultiVOIP is attached to
oTYPE II or SNAP
•Enter Gateway Name
oCheck to enable DHCP if used
•Enter IP Address for the MultiVOIP unit
•Enter Subnet IP Mask for the MultiVOIP unit
•Enter Gateway IP
•Enable DNS if desired
oEnter DNS Server IP Address
•Enable SRV support if needed
•Diff Serv Parameters are for routers that are Diff Serv compatible
oSetting both values to 0 effectively disables Diff Serv
•FTP Server Enable is only needed for firmware and software updates to the MultiVOIP
•TDM Routing can be used if necessary
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Chapter 3: Software Installation
Voice/Fax
The individual channels must be set up before use. The Copy Channel button can save a lot of time during this
step if channels are to be set with the same parameters. Some options should be noted for future changes if
necessary, but the defaults are likely to work without adjustment.
Figure 3-8: Voice & Fax settings
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Chapter 3: Software Installation
Actions:
•Select Channel
oChoose channel parameters:
Set the Fax parameters to meet your needs
•Set Max Baud Rate to match fax machine (2400 to 14400 bps)
•Fax Volume should not be changed as it may impair function
•Jitter Value affects the time for packet reassembly
•Mode: Select T.38 or FRF 11
Modem Relay Enable allows modem traffic through the VOIP system
Adjusting Voice Gain and DTMF should not be done as it may adversely affect quality
Select a Coder or allow Automatic negotiation
Advanced Features
•Silence Compression, when enabled, will not send silence packets
•Echo Cancellation removes echo to improve voice quality
•Forward Error Correction allows some bad packets to be recovered
Choose Auto Call / OffHook Alert settings
•For automatically calling a remote VOIP without dialing (details in Chapter 4)
Change Dynamic Jitter values if necessary (details in Chapter 4)
Select any Automatic Disconnection options needed to ensure lines are not left “open”
Configurable Payload Types are best left at their defaults.
oThe Copy Channel button is available for easily transferring these settings to the other channels
•Repeat for all channels to be used
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Chapter 3: Software Installation
Interface
The Interface Parameters are the telephony settings that are to be applied to the MultiVOIP channel.
Note: Feature options are enabled or unavailable depending on the selected interface type. The one option
available for all interface types is the inter digit timer option. This option defines the maximum amount of time that
the unit will wait before mapping the dialed digits to an entry in the phone book database. If too much time
elapses between digits, and the wrong numbers are mapped, you will hear rapid busy signal. If this happens,
hang up and dial again.
Figure 3-9: Interface Parameters
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Chapter 3: Software Installation
Actions:
•Select Channel
oSelect Interface Type: FXS, FXO, or DID (FXS only for the MVP130-FXS)
oRegeneration
Choose how signal is regenerated; as Pulse or DTMF
oInter Digit Timer
Time the MultiVOIP waits between digits
oMessage Waiting Indication is available if desired
oInter Digit Regeneration Timer
Length of time between sent DTMF digits
•Flash Hook Options
oGeneration (used in conjunction with FXO)
oDetection Range (used in conjunction with FXS)
•Caller ID
oBellcore is the only option available
oCallerID Manipulation is available if needed
•Pass Through (opens an audio path through the MultiVOIP)
•FXS Options
oSet Ring Count (the number of rings allowed before call abandoned; default is 8)
oUse Current Loss (MultiVOIP interrupts current to disconnect)
oGenerate Current Reversal (activates Answer/Disconnect Supervision to FXO)
•FXO Options (not available for the MVP130-FXS)
oRing Count (set number of rings before MultiVOIP answers)
oNo Response Timer (set time to attempt call before abandoning)
oSupervision Button (for call answering and disconnection settings)
Answer Fields:
•Current Reversal (use current reversal to answer)
•Answer Delay
•Answer Delay Timer (in seconds)
•Tone Detection (allow tone sequence to disconnect)
•Available Tones
•Answer Tones (shows current selection from Available Tones)
Disconnect Fields
•Current Reversal (use current reversal to disconnect)
•Current Loss (loss of current will trigger disconnect)
•Current Loss Timer (time after current loss to disconnect; in milliseconds)
•Silence Detection Enable (use silence detection to disconnect)
•Silence Detection Type (one-way or two-way)
•Silence Timer (time of silence needed to trigger disconnect; in seconds)
•DTMF Tone (use tones to disconnect)
•Disconnect Tone Sequence (select tone pairs to use for disconnecting)
•Tone Detection (disconnect from termination of tone)
•Available Tones
•Disconnect Tones (shows current selection from Available Tones)
•DID Options (not available for the MVP130-FXS)
oStart Modes (Immediate, Wink or Delay Dial)
oWink Timer (in milliseconds)
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Chapter 3: Software Installation
Call Signaling
There are three choices for Call Signaling: H.323, SIP and SPP. It is best to select one of these as the protocol to
be used, rather than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech
that allows dynamic IP allocation. Generally, the default settings will work for most users and the individual
parameters may be changed if the need arises. Additional details for all settings are found in Chapter 4.
Figure 3-10: Signaling Protocols
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Chapter 3: Software Installation
Actions:
•Configure your chosen Call Signal type
oH.323
Use Fast Start (may be needed for third-party vendor compatibility)
Signaling Port (default is 1720)
Register with Gatekeeper (needed if the VOIP is to be controlled by a gatekeeper)
Allow Incoming Calls Through Gatekeeper Only
Gatekeeper RAS Parameters
•Enter parameters for Primary and any Alternate Gatekeepers
•RAS TTL Value (“Time To Live” in seconds)
•Gatekeeper Discovery Polling Interval (time between attempts connecting to
gatekeepers)
•Use Online Alternate Gatekeeper List
H.323 Version 4 Options (detailed descriptions of these can be found in Chapter 4)
oSIP
Signaling Port (default is 5060)
Use SIP Proxy (enable to work with a proxy server)
Allow Incoming Calls Through SIP Proxy Only
SIP Proxy Parameters
•Enter information for Primary and any Alternate Proxy servers
•Append SIP Proxy Domain Name in User ID
•Enter User Name and Password
•Re-Registration Time (in seconds)
•Proxy Polling Interval (time between proxy server connect attempts)
•TTL Value (in seconds)
oSPP
Mode (Direct, Client or Registrar)
Signaling Port (must be unique for any VOIP unit behind same firewall)
Retransmission (time before retransmission of lost packets)
Max Retransmission (number of retransmission attempts)
Client Options
•Enter information for the Primary and Alternate Registrars
•Polling Interval (time between connect attempts)
Keep Alive (time out for client un-registering)
Behind Proxy/NAT device
•Enter Public IP of Proxy/NAT server
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