Multitech MultiModem ISI ISI5634UPCI Series User manual

ISI5634PCI/4/8
Quick Start Guide
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Quick Start Guide
Model ISI5634PCI/4/8
P/N 82092804, Revision E
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc. All rights reserved.
opyright © 2003 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representation or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability
or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves
the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person
or organization of such revisions or changes.
Record of Revisions
Revision Description
C Updated for digital signature, and info on MTS patents,
(6/1/01) Win 200/Me, and Novell Netware, and regulatory matters.
D Add V.92 Protocol information.
(5/23/02)
E Minor editorial comments incorporated.
(4/22/03)
TRADEMARKS
The Multi-Tech logo is a registered trademark of Multi-Tech Systems, Inc.
Windows NT, Windows 95, and Windows 98 are registered trademarks of Microsoft.
Pentium is a registered trademark of Intel orporation.
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Contents
Chapter 1—Introduction and Description............................5
Introduction ........................................................................................... 6
ISI5634PCI Modems ............................................................................. 6
IntelligentSerialInterface ....................................................................... 7
How to Use T is Manual ....................................................................... 8
ISI5634PCI Applications....................................................................... 8
W at Is in Your Modem Package? ........................................................ 9
Tec nical Specifications ...................................................................... 10
Computer Requirements ............................................................... 10
P ysical/Electrical/Environmental ............................................... 10
Chapter 2—Hardware Installation.......................................11
Introduction ......................................................................................... 12
Safety Warnings Telecom .................................................................... 12
Hardware Installation Procedures ....................................................... 12
Installing t e ISI5634PCI card WITHOUT t e auxiliary module: 12
Installing t e ISI5634PCI card WITH t e auxiliary module: ...... 14
Chapter 3 — Driver Installation...........................................17
Introduction ......................................................................................... 18
Windows 2000: Driver Installation ..................................................... 18
Windows 2000: Installing Modems to COM Ports ............................ 22
Windows 2000: Removing ISI5634PCI Driver................................... 25
Windows 2000: Installing ISI Management Software ..............................
(server OSs only) ................................................................................. 26
Windows NT: Driver Installation ........................................................ 27
Windows NT: Installing Modems to COM Ports ................................ 29
Windows NT: Removing ISI5634PCI Driver...................................... 32
Windows 95/98/Me: Driver Installation ............................................. 33
Windows 95/98/Me: Installing Modems to COM Ports ...................... 35
Windows 95/98/Me: Removing ISI5634PCI Driver ........................... 37
NetWare Driver Installation ................................................................ 38
Configuring Ports for NetWare Connect ...................................... 39
Removing t e Driver (Novell) ..................................................... 39
SCO Open Server 5 Driver Installation ............................................... 40
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To format a floppy disk for SCO5:............................................... 40
To untar t e driver file and copy files onto floppy disk: .............. 40
To install driver from floppy disk................................................. 42
MultiTec Installation Script ........................................................ 43
Linux Driver for ISI5634PCI-4/8 ........................................................ 48
LINUX: Pre-Installation Issues .................................................... 48
LINUX: Copying t e driver from t e media ................................ 48
LINUX: Copying and untarring t e driver from CD-ROM ......... 48
LINUX: Copying and untarring t e driver from a floppy ............ 49
LINUX: Driver installation and loading ...................................... 50
LINUX: Setting t e baud rate ...................................................... 51
LINUX: Verifying t e ports.......................................................... 51
LINUX: TTY Devices Created by t e Drivers: ........................... 51
LINUX -- Dial-in configuration: .................................................. 52
LINUX -- PPP setup:.................................................................... 53
Miscellaneous:.............................................................................. 53
Removing t e ISI Driver (Linux) ................................................. 54
RedHat Linux 6.2/7.0 RPM Drivers for ISI5634PCI-4/8
Server Cards ........................................................................................ 55
LINUX-RPM: Pre-Installation Issues .......................................... 55
LINUX-RPM: Copying t e driver from t e media ...................... 55
LINUX-RPM: Copying t e driver from CD-ROM ...................... 55
LINUX-RPM: Verifying t e ports ................................................ 57
LINUX-RPM: TTY Devices Created by t e Drivers ................... 58
LINUX-RPM -- Dial-in configuration: ........................................ 59
LINUX-RPM -- PPP setup: .......................................................... 59
Removing t e ISI Driver (Linux-RPM) ....................................... 59
Comm Software Using AT Commands ................................................ 60
Chapter 4—Warranty, Service, and Tech Support.............63
Limited Warranty ................................................................................. 64
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Chapter 1—Introduction and Description
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6
ISI5634PCI/4/8 Quick Start Guide
Introduction
Welcome to t e world of data communications. You ave acquired one
of t e finest intelligent data and fax modems available today from one
of Americas oldest and most respected modem manufacturersMulti-
Tec Systems, Inc.
T e new IntelligentSerialInterface card, model ISI5634PCI is a
multiport serial port expansion card wit four V.92data/Super G3 fax
modems. T e cards capability can be doubled by adding an auxiliary
module, w ic also contains four modems. It is an excellent ardware
solution for adding fast serial ports to communication servers and
async osts t at ave 32-bit PCI bus arc itecture.
Serial ports are essential to
 Communication servers t at pool modems and ot er
communication devices for users on a LAN
 Async ronous osts t at provide user access t roug serial ports.
T e ISI5634PCI s ips wit drivers for t e following multiuser
operating systems: Windows® 2000, Windows NT, version 4.0;
Windows 95 , Windows 98, and Windows Me; Novell Netware
version 5.x.; SCO Open Server 5; and Linux.
T e IntelligentSerialInterface card can be combined to support
async ronous serial devices (local or dial-up). T e ports can be used to
connect basic terminals wit or wit out multiple pages of memory to
multiplexer c annels and async ronous modems. Eac ISI5634PCI
port can support as many screens as t ere are p ysical pages of
memory on t e terminal. In Windows 95/98/Me, a built-in autodetect
utility enables detection of Multi-Tec modems and sets t e proper
initialization strings.
ISI5634PCI Modems
T e ISI5634PCI modems are compatible wit t e new ITU-T V.92
protocol t at provide quick connections, downstream transmissions at
speeds up to 56K bps, and upstream transmissions at speeds up to 48K
bps w en connected to V.92-compatible Internet Service Providers.
T e V.92 protocol is able to send data downstream from t e internet
to your computer at t ese speeds because data on t e telep one
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Chapter 1—Introduction and Description
network typically is converted from digitial to analog only once before
it reac es your modem. Upstream transmissions and transmissions
between client modems are limited to 33.6K bps, as are upstream
transmissions to non-V.92-compatible ISPs and downstream
transmissions t at are converted more t an once on t e telep one line.
Note: Though these modems are capable of 56 Kbps download
performance, line impairments, public telephone infrastructure, and
other external technological factors currently prevent maximum
56 Kbps connections.
Modems on t e ISI5634PCI card are Plug and Play capable wit
interactive automatic dialing and command mode configuration. In
standard mode, you can store up to t ree command lines or telep one
numbers of up to 40 c aracters eac in t e modems nonvolatile
memory. T e modems pulse- or tone-dial and recognize dial tones and
busy signals for reliable call-progress detection. T e modems can
detect AT&T calling card tones. T ey also ave DTR dialing, remote
configuration, 11-bit capabilities, and incorporate self-resetting
lig tning protection. Serial port speeds can be set to 230,400 bps. T ey
are bot FCC registered for connection wit out notification to t e
telep one company.
T e ISI5634PCI card as full-duplex intelligent modems wit V.42
error correction, V.42bis and V.44 data compression, and Super G3
ITU-T V.34 fax communications at speeds up to 33.6K bps wit Class
2.1 fax commands. Voice functionality (+V commands) as also been
added to t e features of ISI5634PCI modems.
IntelligentSerialInterface
T e ISI5634PCI is a multiport serial port expansion card t at adds
data buffering on eac port for en anced serial port performance. T e
ISI5634PCI features an on-board microprocessor to coordinate t e
communications activity of your local and remote terminals. Using t e
ISI5634PCI to provide additional serial connections enables your
systems processor to perform more efficiently since t e ISI5634PCI
andles all byte-by-byte interrupts generated by async ronous
terminals and stores t e data in buffers.
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8
ISI5634PCI/4/8 Quick Start Guide
T e processor, along wit 256K bytes of RAM, works to allocate
resources dynamically to t e most active port. T e ISI t en generates
one interrupt for an entire block of information and transfers t e block
to t e systems microprocessor.
T e ISI5634PCI as eig t Mini RJ-11 jacks. It is a 3/4 size add-on
card t at supports a ig -speed interface up to 230 Kbps.
How to Use This Manual
T is Quick Start Guide contains ardware and software installation
procedures and tec support/warranty information. Hardware
installation and configuration are described in C apter 2. Software
installation and configuration are described in C apter 3. A more
detailed manual for t is product (t e User Guide) is included on t e
installation CD-ROM. T e User Guide includes descriptions of AT
commands and S-registers, and presents expanded detail about
installation (especially t e sequence of computer screens encountered
during software installation).
ISI5634PCI Applications
T e ISI5634PCI is an ideal solution for adding ports w en a powerful
microcomputer used as a server or ost lacks enoug connectivity to
accommodate t e desired number of users. T e ISI5634PCI provides
eig t additional serial ports wit every card installed, wit a potential
of four additional cards installed per systemfor a total of t irty-two
serial ports per system.
What Is in Your Modem Package?
Your modem package as several components. Make sure you ave
t em all before trying to operate your modem. Your package s ould
include:
 One ISI5634PCI/4 card
 One ISI5634PCI/EC auxiliary module (or extender card; part of
t e ISI5634PCI/8 model only)
 Four modular telep one cables (Eig t wit t e ISI5634PCI/8
model)
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9
Chapter 1—Introduction and Description
Quick tart Guide (t is printed manual)
 A full User Guide on CD-ROM
 An installation CD-ROM t at includes drivers, auxiliary software,
and documentation (readme files, t e User Guide, etc.)
If any of t ese items are missing, contact Multi-Tec Systems or your
dealer/distributor (see t e Warranty, Service, and Tec Support section
in t e User Guide for information on contacting Multi-Tec via
telep one and t e Internet).
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10
ISI5634PCI/4/8 Quick Start Guide
Technical Specifications
Computer Requirements
 Pentium®- based PC or compatible wit PCI Bus Arc itecture
 One of t ese operating systems: Microsoft Windows 2000, NT v.
4.0; Windows 95, Windows 98 and Windows Me; Novell
Netware versions 5.x., SCO Open Server 5; Linux.
 A CD-ROM drive.
 100K bytes of ard disk space
Physical/Electrical/Environmental
 Dimensions: 6.875" x 4.2"
17.46 cm x 10.67 cm
 Baud Rates: 300 bps to 230 Kbps per port
 Bus Type: PCI
 Connectors: Four (or eig t) RJ-11 mini jacks
 Cables: Four (or eig t) modulated telep one cables
 Temperature: 32° to 120°F (0° to 50°C)
 Power: 2.5 amp @ +5v DC (8 ports; ISI5634PCI/8)
1.7 amp @ +5v DC (4 ports; ISI5634PCI/4)
 Base I/O Address: One 16-byte address space per card
 Interrupt Request (IRQ): One IRQ per card (can be s ared)
 Warranty: Two years
Manufactured in Mounds View, MN, U.S.A.
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Chapter 2—Hardware Installation
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ISI5634PCI/4/8 Quick Start Guide
Introduction
Included in t is c apter are two sets of instructions for installing t e
Multi-Tec ISI5634PCI card in your PCI bus personal computer. T e
first set of instructions is for installing t e ISI5634PCI card. T e
second set contain instructions for installing t e ISI5634PCI card and
t e auxiliary module.
Safety Warnings Telecom
1.Never install telep one wiring during a lig tning storm.
2.Never install telep one jacks in wet locations unless t e jacks are
specifically designed for wet locations.
3.T is product is to be used wit UL and CUL listed computers.
4.Never touc uninsulated telep one wires or terminals unless t e
telep one line as been disconnected at t e network interface.
5.Use caution w en installing or modifying telep one lines.
6.Avoid using a telep one (ot er t an a cordless type) during an
electrical storm. T ere may be a remote risk of electrical s ock
from lig tning.
7.Do not use t e telep one to report a gas leak in t e vicinity of t at
leak.
8.To reduce t e risk of fire, use only No. 26 AWG or larger
Telecommunication line Cord.
Hardware Installation Procedures
Installing the ISI5634PCI card WITHOUT the auxiliary
module:
1. Before andling t e ISI5634PCI, disc arge any static in your body
by touc ing a piece of grounded metal suc as t e computer
c assis.
2. Carefully remove t e ISI5634PCI from its antistatic bag, andling
it only by t e mounting bracket and edges. Do not touc t e gold-
plated connectors along t e bottom edge. (You may want to save
packaging for possible future use.)
3. Visually inspect t e ISI5634PCI card. If you ave any concerns
about its condition, call Tec nical Support at 800-972-2439.
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13
Chapter 2—Hardware Installation
4. To avoid damaging t e ISI5634PCI card and your PC, make sure
your computer and any perip eral equipment connected to it are
turned off. T e ISI5634PCI can be installed in any Pentium
equivalent PCI bus computer.
5. Remove t e cover of your computer as instructed in your
computers documentation.
6. Locate t e unused PCI slot you will be using for your ISI5634PCI
card and remove t e slot cover according to instructions in your
computers documentation.
7. Install t e ISI5634PCI card into t e selected expansion slot in t e
same manner as any ot er add-on card, as instructed in your
computers documentation.
8. Fasten t e retaining bracket to computer c assis and replace cover.
9. Plug one end of t e p one cable into eac modems LINE jack
and t e ot er end into a p one line wall jack.
Note: The LINE jack is not interchangeable with the wall jack. Do
not plug the phone into the LINE jack or the line cable into the
wall jack.
Note: The Federal Communications Commission (FCC) and
Industry Canada impose certain restrictions on equipment
connected to public telephone systems. Refer to Appendix A
Regulatory Information in the User Guide for more information.
10. Turn on t e power to t e computer. You now are ready to install
your drivers.
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14
ISI5634PCI/4/8 Quick Start Guide
Installing the ISI5634PCI card WITH the auxiliary module:
1. T e auxiliary module attac es to t e ISI5634PCI card. If you
already ave t is card installed, you must remove it from t e PC to
install t e auxiliary module.
2. Before andling t e ISI5634PCI card or t e auxiliary module,
disc arge any static in your body by touc ing a piece of grounded
metal suc as t e computer c assis.
3. Carefully remove t e ISI5634PCI card and module from t e
antistatic bag, andling only by t e mounting bracket and edges.
Do not touc t e gold-plated connectors along t e bottom edge.
(You may want to save packaging for possible future use.)
4. Visually inspect t e ISI5634PCI card and t e auxiliary module. If
you ave any concerns about its condition, call Tec nical Support
at [phone].
5. To avoid damaging t e card, module, or your PC, make sure your
computer and any perip eral equipment connected to it are turned
off. T e ISI5634PCI and auxiliary module can be installed in any
Pentium equivalent PCI bus computer.
6. Remove t e cover of your computer as instructed in your
computers documentation.
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15
Chapter 2—Hardware Installation
7. Before installing t e ISI5634PCI card, carefully line up t e pin-
out connectors of t e ISI5634PCI card wit t e pin-out
connectors of t e auxiliary module. See figure below.
8. Press gently but firmly to seat t e module onto t e card.
9. Fasten t e mounting connections (four screws) of t e auxiliary
module to t e ISI5634PCI card. See figure above.
10. Install t e ISI5634PCI card into t e selected expansion slot in t e
same manner as any ot er add-on card, as instructed in your
computers documentation.
11. Fasten t e retaining bracket to computer c assis and replace cover.
12. Plug one end of t e p one cable into eac modems LINE jack
and t e ot er end into a p one line wall jack.
T ere are 8 p one line receptacles on t e ISI5634PCI-4, as well
as 8 p one line receptacles on t e ISI5634PCI-8. However, only
four of t ese receptacles are functional on t e ISI5634PCI-4 card.
W en connecting p one lines to t e ISI5634PCI-4, be sure to use
t e first four receptacles on ISI5634PCI-4 card, starting at the
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16
ISI5634PCI/4/8 Quick Start Guide
edge of the board with the screw-hole for attaching the card to the
computer chassis.
13. Turn on t e power to t e computer. You now are ready to install
your drivers.
Note: The LINE jack is not interchangeable with the wall jack. Do
not plug the phone into the LINE jack or the line cable into the
wall jack.
Note: The Federal Communications Commission (FCC) and
Industry Canada impose certain restrictions on equipment
connected to public telephone systems. Refer to Appendix A
Regulatory Information in the User Guide for more information.
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Chapter 3 — Driver Installation
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18
ISI5634PCI/4/8 Quick Start Guide
Introduction
T e ISI5634PCI card s ips wit drivers for eac of t e following
operating systems: Windows® 2000, Windows NT, Windows 95,
Windows 98, Windows Me, Novell Netware version 5.x, SCO Open
Server 5, and Linux. T is c apter describes t e installation of t ese
drivers.
In most cases, you will receive t e ISI drivers on a CD-ROM. In
certain situations, owever, software may be downloaded from t e
MultiTec web site, often onto diskette, and t en installed. T e
instructions in t is c apter generally presume t at t e driver files are
being installed from CD-ROM and t erefore s ow driver files being
loaded from locations on t e ISI Family CD-ROM. If installation is
from diskette, you will be loading driver files from file pat locations
on t at diskette. For example, a driver file found at
E:\servcard\drivers\win2000\ w en installing from CD-
ROM, mig t be located simply at A:\ if installation is from diskette.
Installing a device driver modifies your system. For t is reason, only
t e super user (system administrator) is allowed to perform t e
installation. If you cannot login as administrator, find t e person in
your organization wit t is aut orization (i.e., password). To begin
driver installation, login as administrator. T en proceed wit t e
appropriate section: Windows 2000, Windows NT or Windows 95/98/
Me. For Novell Netware, you need rig ts to read and write to t e
SYSTEM directory. T e Unix-based operating systems, SCO and
Linux, similarly require suc administrative rig ts.
Windows 2000: Driver Installation
NOTE: A series of installation wizard screens will appear
repeatedly during t is procedure (steps 11 t roug 15). T is is not
an error. Do not discontinue t e procedure w en t e installation
wizard screens repeatedly appear.
1. Ensure t at your ISI5634PCI card as been installed according to
t e Hardware Installation Procedures in C apter 2.
2. Turn on t e PC and start Windows 2000.
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19
Chapter 3—Driver Installation - Windows 2000
3. Insert t e ISI Family CD-ROM into t e CD-ROM drive (if drivers
ave been downloaded from t e MultiTec web site, t ey will
typically be on diskette; in t at case, insert diskette into floppy
drive).
4. Windows 2000 will detect t e ISI5634PCI card. T e Found New
Hardware Wizard- Welcome screen will appear. Click Next.
5. T e Install Hardware Device Drivers screen appears. Select
"Searc for a suitable driver ..." and click Next.
6. T e Locate Driver Files screen appears (Windows 2000 is
seeking t e driver for t e ISI5634PCI card). Select CD-ROM
drives and click Next.
7. T e Driver File Search Results screen appears. Click Next.
8. A progress screen will appear briefly w ile files are being copied.
9. A completion screen will appear. Click Finish.
10. Immediately after t e ISI driver installation as been completed,
anot er Found New Hardware screen will appear briefly
indicating t at t e MultiTec ISI Port as been detected.
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20
ISI5634PCI/4/8 Quick Start Guide
A second sequence of installation wizard screens appears. T is
sequence of screens deals wit t e setting up of ISI ports. T e
first screen in t is sequence is t e Found New Hardware
Wizard -- Welcome screen.
T e Found New Hardware -- ultiTech ISI Port screen will
appear once for eac modem on t e ISI5634PCI card:
 8 times for t e ISI5634PCI-8; or,
 4 times for t e ISI5634PCI-4.
11.T e Install Hardware Device Drivers screen appears.
Select Searc for a suitable driver ...  and click Next.
12. T e Locate Driver Files screen appears (Windows 2000 is
seeking t e ISI Port device driver). Select CD-ROM drives and
click Next.
13. T e Driver Files Search Results screen will indicate t at t e
isiport.inf file as been found on t e CD-ROM. Click Next.
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