Multitech MultMobile MT9234MU User manual

MultiMobile™USB
V.92 Portable USB Modem
MT9234MU
User Guide
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Copyright and Technical Support
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 2
MultiMobile USB User Guide
V.92 Portable USB Modem
MT9234MU
S000409B Rev. B
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission
from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2008 Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and
specifically disclaims any implied warranty of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person
or organization of such revisions or changes. Check Multi-Tech’s Web site or product CD for current
versions of our product documentation.
Revision Date Description
A 10/01/07 Initial release.
B 03/11/08 Added Vista Operating System support.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082;
5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;
5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649;
5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470;
5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents
pending.
Trademarks
Multi-Tech and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. MultiMobile is a
trademark of Multi-Tech. All other brand and product names mentioned in this publication are trademarks
or registered trademarks of their respective companies.
Technical Support
Country By Email By Phone
Europe, Middle East, Africa [e-mail] +(44) 118 959 7774
U.S., Canada, all others [e-mail] [phone] or [phone]
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
[phone] or [phone]
Fax [phone]
Internet Address: http://www.multitech.com
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Table of Contents
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 3
Contents
Chapter 1 – Product Description................................................................................................. 4
Introduction ...........................................................................................................................................4
Features................................................................................................................................................4
Telecom Safety Warnings.....................................................................................................................5
Shipping Package Contents..................................................................................................................5
You Supply............................................................................................................................................5
Technical Specifications .......................................................................................................................6
About AT Commands............................................................................................................................6
Chapter 2 – Installation................................................................................................................ 7
Setup.....................................................................................................................................................7
Install the Modem Driver.......................................................................................................................8
Chapter 3 - Operation .............................................................................................................. 32
Front Panel..........................................................................................................................................32
Connecting to the Internet...................................................................................................................32
Internet Connection.............................................................................................................................32
Chapter 4 - Remote Configuration............................................................................................ 33
Basic Procedure..................................................................................................................................33
Setup...................................................................................................................................................33
Chapter 5 - Warranty, Repairs, and Replacement Parts........................................................ 34
Appendix A – Regulatory Compliance ..................................................................................... 36
Appendix B - Linux Installations .............................................................................................. 40
Introduction .........................................................................................................................................40
Installation in Computers Using the Linux 2.4 Kernel.........................................................................40
Installation in Computers Using the Linux 2.6 Kernel.........................................................................46
Installation in Computers Using the Linux 2.6.20 Kernel and above..................................................51
Appendix C – Waste Electrical and Electronic Equipment.................................................... 53
Appendix D - C-ROHS HT/TS Substance Concentration...................................................... 54
Appendix E – ASCII Conversion............................................................................................... 55
Index............................................................................................................................................. 56
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Chapter 1 – Product Description
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 4
Chapter 1 – Product Description
Introduction
The MultiMobile USB portable USB modem provides V.92/56K data rates, fax and file transfer capabilities
and a hot-swappable USB interface. This modem, weighing only 2 ounces, is ideal for mobile users who
want email and Internet access on the road. The MulitMobile USB portable modem can also serve as the
mobile user’s home office desktop modem.
This user’s guide will help you install, configure, test and use your modem.
Features
Command Buffer 40 characters
Diagnostics Power-on self test, local analog & local digital loop, remote digital
loop.
LED Indicators LEDs for Data, Carrier Detect, Off Hook, Terminal Ready
Intelligent Features Fully AT command compatible; autodial, redial, repeat dial; pulse or
tone dial; dial pauses; auto answer; caller ID; EIA extended
automode; adaptive line probing; automatic symbol and carrier
frequency during start-up, retrain, and rate renegotiation; call status
display, auto-parity and data rate selections; keyboard-controlled
modem options; non-volatile memory; on-screen displays for modem
option parameters; command lines of up to 40 characters each; help
menus; remote configuration.
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Chapter 1 – Product Description
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 5
Telecom Safety Warnings
•Never install telephone wiring during a lightning storm.
•Never install a telephone jack in wet locations unless the jack is specifically designed for wet
locations.
•This product is to be used with UL and cUL listed computers.
•Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
•Use caution when installing or modifying telephone lines.
•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electrical shock from lightning.
•Do not use a telephone in the vicinity of a gas leak.
•To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.
Shipping Package Contents
•MT9234MU modem
•One RJ-11 cable
•A printed Quick Start Guide
•One MultiModem USB CD, which contains the MT9234MU driver software, Global Wizard, Flash
Wizard, and product documentation.
Inspect the contents for signs of any shipping damage. If damage is observed, do not power up the
unit. Contact Multi-Tech’s Technical Support for advice.
You Supply
•A computer with an unused USB port
•A nearby telephone line jack
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Chapter 1 – Product Description
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 6
Technical Specifications
Trade Name MultiMobile™ USB
Model Number MT9234MU
Data Rates 56K download speeds from digital V.92/V.90 servers;
33.6K upload and download speeds from non-V.92/V.90 servers and other
client modems
Fax Rates 33.6K and below
Standards:
Data
Error Correction
Data Compression
Fax
Video
V.92, V.90 enhanced, V.34 and below
V.42
V.44, V.42bis, MNP®Class 5
V.34, Class 2.1 & 1.0, V.17, Group 3; Class 1 & 2, Error Correction Mode
V.80
Cables 1 USB series A
1 RJ-11
Operation USB Port: 12M bps
Line Type: Dial-up
Operating System
Support Windows Vista, XP, 2003, 2000
Linux 2.4 kernel versions 2.4.28 and above
Linux 2.6 kernel versions 2.6.8 through 2.6.10
Linux 2.6 kernel versions 2.6.11 and above (with a kernel patch for 2.6.20.4,
which may be applicable to
earlier 2.6 kernel versions, as
well)
Physical Description 1.3” w ×1.0” h ×3.1” d; 2 oz
3.0 cm w ×2.5 cm h ×8.0 cm d; 62g
Operating
Environment Operating Temperature: +32° to +120° F (0° to 50° C)
Humidity Range: 25–85% non-condensing
Approvals CE Mark
EMC: FCC Part 15 Class B
EN 55024
Safety: UL/cUL 60950-1
EN 60950-1
Telecom: 47CFR Part 68
CS03
TBR21
Limited Warranty 10 years
About AT Commands
AT Commands for this product are published in a separate document and included on the MT9234MU
CD that accompanies your modem.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 7
Chapter 2 – Installation
Setup
To use your modem, you must connect the MT9234MU’s USB cable connector to your computer (“USB”)
and to a telephone line (“LINE”).
Connect the Modem to Your System
Connect the MT9234MU to your computer’s USB port and connect the telephone line to your MT9234MU
and a telephone wall jack.
USB Connection
Plug the USB cable connector on the modem into a USB port connector on your computer.
Line Connection
Plug one end of the phone cable into the modem’s LINE jack, and the other end into a phone line wall jack.
Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on
equipment connected to public telephone systems. See Appendix A for more information.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 8
Install the Modem Driver
Introduction
Compatibility: This MultiMobile MT9234MU MultiModem is compatible with Windows Operating
Systems Vista/XP/2003/2000 and Linux.
Windows Drivers: The MultiMobile MT9234MU driver must be installed in your computer’s program
directory. The Windows drivers are located on the MultiMobile MT9234MU CD in the Drivers I Windows
Drivers folder. A complete set of drivers for each operating system is organized into Vista and XP with
either 32-bit or 64-bit processor. Most users will select either the 32-bit Vista or 32-bit XP drivers
(Windows 2003 also use the XP drivers). Windows 2000 users must select the drivers from the Drivers I
Windows_2000 directory. Server users can select either 32-bit or 64-bit depending on their application.
For server users to determine whether they have a 32-bit or 64-bit operating system, go to Start I All
Programs I Accessories I System Tools I Computer and click on the System Properties button.
Under System you will see System Type: 64-bit Operating System.
When installing the 64-bit version of the Vista driver, a person will have to disable the “signed” driver
check in order to install it. Two methods are available, choose one:
•First Method
Boot your PC, press F8 and choose “Disable driver signature enforcement option”.
•Second Method
•Create a shortcut on the desktop to cmd.exe using the following steps:
•Right click on an empty space on the desktop to open the context menu
•Select New
•Select Shortcut with a left-click
•In the Location box type cmd /k
•Right-click on the shortcut and select Run as administrator
•When the command window opens, type or paste the following and press ENTER:
•Reboot your PC and install the driver
Linux Drivers: Linux Operating System drivers are also located on the CD in the Drivers I Linux
Folder. Refer to the Readme file (also in the Linux directory) for the correct driver file and installation
guide for your distribution/version of Linux.
Overview of Windows Driver Installation: Three install wizards guide you through the software
Installation in this order:
Part A installs the USB Driver.
Part B associates the PC port with the USB Driver, and finally
Part C installs the modem .inf file.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 9
Installing the Modem Driver in Windows Vista
Preliminaries
1. Power up your computer.
2. If you have not already done so, connect the modem’s USB cable to a USB port on the computer
and connect the phone line between the modem and a telephone wall jack.
3. Windows will detect that the new modem is present.
Driver Installation of your TUSB3410 Serial Port
4. The Found New Hardware screen appears with Windows needs to install driver software for your
TUSB3410 Serial Port.
Click on Locate and install driver software (recommended). Windows will guide you through the
process of installing driver software for your device.
5. The next screen prompts you to insert the disc that came with your MultiMobile MT9234MU. If you
have the disc that came with your device, insert it now. Then, click on I don’t have the disc. Show me
other options. Windows may prompt you to search online, but this is not necessary.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 10
6. Choose Browse my computer for driver software (advanced).
7. At the Browse for driver software on your computer screen, click the Browse button.
8. Browse to the Drivers folder on your MultiMobile MT9234MU CD, then select the Windows_Drivers
folder and then the Vista32 folder. If you were installing drivers on a Vista 64-bit Operating System,
you would browse to the Vista64 folder. Click OK, then Click Next.
9. Windows can’t verify the publisher of this driver software screen appears.
Select Install this driver software anyway.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 11
10. Installing driver software… screen appears.
11. When the software for this device has been successfully installed screen appears with Windows has
finished installing the driver software for this device: MultiMobile MT9234MU.
Click Close.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 12
Installation of the Communications Port
12. The Found New Hardware – Texas Instrument UMP Serial Port 00 screen appears. If you have the
disc that came with your device, insert it now.
The MultiMobile MT9234MU Modem product CD is still in the CD ROM drive. Click Next.
13. Searching disc for software screen appears.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 13
14. Windows can’t verify the publisher of this driver software screen appears.
Select Install this driver software anyway.
15. Installing driver software progress screen appears.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 14
16. The software for this device has been successfully installed screen appears with Windows has
finished installing the driver software for this device: USB - Serial Port (COM8).
Click Close.
Installation of the Modem
17. The Found New Hardware – MultiTech Systems MT9234MU screen appears. If you have the disc
that came with your device, insert it now.
The MultiMobile MT9234MU product CD is still in the CD ROM drive. Click Next.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 15
18. Windows can’t verify the publisher of this driver software screen appears.
Select Install this driver software anyway.
19. Installing driver software progress screen appears.
20. The software for this device has been successfully installed screen appears. Windows has finished
installing the driver software for this device: MultiMobile MT9234MU
21. Click Close. The installation of drivers is now complete.
After installation has been completed, you should test the operation of your new MT9234MU by
registering it. Key in the URL given below and follow the on-line instructions:
http://www.multitech.com/register
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 16
Installing the Modem Driver in Windows XP/2003
This installation assumes a Windows XP or Windows 2003 operating system. Windows XP/2003 are
identical in the methods they use for installing modem drivers.
Part A for Windows XP/2003: Installing the USB Driver
1. Connect the USB cable between the MultiModem and the PC.
2. Insert the MultiMobile MT9234MU CD into your CD-ROM drive. The CD uses the Autorun
feature, and after a brief delay, the MultiMobile MT9234MU Setup – Welcome screen appears.
Close the Welcome screen.
In some situations the operating system will display a Found New Hardware Wizard screen and
asks you: Can Windows connect to Windows Update to search for software?
Select No, not this time. Then click Next.
3. The Found New Hardware Wizard screen now displays the MultiMobile MT9234MU. This is the
first of three New Hardware Wizards that will appear.
4. Click on Install from a list or specific location (Advanced), and then click Next..
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 17
5. The next screen is the Please choose your search and installation options.
Ensure that only Include this location in the search is selected.
Click the Browse button
6. Browse to the Drivers folder on your MultiMobile MT9234MU CD, then select the
Windows_Drivers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit
Operating System, you would browse to the XP64 folder. Click Next.
7. A Windows Logo Testing screen appears. Click Continue Anyway.
8. Please wait while the wizard installs the software.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 18
9. At the Completing the Found New Hardware Wizard for the MultiMobile MT9234MU screen,
click Finish. Installation of the USB driver is now complete.
The second Found New Hardware wizard will start automatically to associate the PC port with the USB
driver.
Part B for Windows XP/2003: Associating PC Port with USB Driver
10. If the Welcome to the Found New Hardware Wizard screen – Can Windows connect to
Windows update to search for software? appeared when you were installing the driver, it will
come up here also.
Select No, not this time. Then click Next.
11. The Welcome to the Found New Hardware Wizard screen will appear with the Texas
Instruments UMP Serial Port 00 as the device to be installed. This is the beginning of the
Found New Hardware sequence for the port.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 19
12. Click Install from a list or specific location (Advanced).
13. Click Next.
14. Please choose your search and installation options screen appears.
Select Include this location in the search:. Click Browse. This may already be populated
with the correct path from the first wizard; in that case simply click Next and skip step16.
15. Browse to the Drivers folder on your MultiMobile MT9234MU CD, then select the
Windows_Drivers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit
Operating System, you would browse to the XP64 folder. Click Next.
16. A second Windows Logo Testing screen may appear depending on operating system settings.
This screen pertains to the USB – Serial Port.
Click Continue Anyway.
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Chapter 2 - Installation
Multi-Tech Systems, Inc. MT9234MU User Guide (S000409B) 20
17. The Completing the Found New Hardware Wizard screen appears.
The association between the serial port and the USB driver has been made.
Click Finish.
The third Found New Hardware wizard will start automatically to install the modem inf file.
Part C for Windows XP/2003: Installing the Modem INF File
18. If the Welcome to the Found New Hardware Wizard screen asking – Can Windows connect to
Windows update to search for software? appears again, select No, not this time. Then click
Next.
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