MUNBYN ITPP942 Installation guide

Getting Started with
Munbyn Label Printer
FAQ
Note: This document is applicable to the following 4-inch label printer, as shown in the table.
The following content takes ITPP941 as an example.
Version：1.0.1
Model
ITPP941
ITPP942
ITPP249
ITPP966
ITPP662
ITPP477
ITPP599

CONTENTS
Driver Installation......................................................................................................1
Mac Driver.................................................................................................................................1
Windows Driver.........................................................................................................................3
Printing Issue .............................................................................................................4
Label Issue.............................................................................................................4
1. Q: Why is my shipping label not completely printed? Too small or only part of it? ..............4
2. Q:Why I printed blank labels? .............................................................................................6
3. Q: Why is the label stuck in the position where the barcode is printed?................................6
4. Q: Why does the printer out a lot of blank paper after one successful print?/ Why can't I print
continuously？...........................................................................................................................7
Print Quality Issue..................................................................................................8
5. Q: why my labels are not sharp / dark？..............................................................................8
6. Q: Why are there some white spots in the printed labels?.....................................................9
Other Issue...........................................................................................................10
7. Q: Why does the printer show a red light? .........................................................................10
8. Q:Why does the printer keep beeping?...............................................................................11
Platform（Online store） Setup ............................................................................12
Tips and Tricks.........................................................................................................12
1. Q:How to create new customized label size？...................................................................12
2. Q:How to print label in non 4x6 inches size, like USPS and Amazon ASIN labels? ...........14
3. Q:How to print self-test label?...........................................................................................14

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Driver Installation
Mac Driver
ITPP941 requires OS X 10.9 or newer.
1. You can get the driver package for ITPP941 through USB flash drive or this link:
https://munbyn.biz/macd
*Tips: If there is a error the .pkg file can’t be opened because it is from undentified developer when
installing the driver, please follow the steps below to allow the macOS to finish the installation.
(1) Go to the Security & privacy.
(2) Select to allow the pkg file in the option pointed in this pic.

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2. After you have found the mac driver file, please double click on the pkg installer to begin.

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3. Follow the installation steps until you receive "The installation was successful" message shown
below.
You may wish to print a Sample 4 x 6 Shipping Label. In the print dialogue, please be sure to select
your "Paper Size" appropriately (for example 4 x 6). And then save the settings in the Presets
option.
Windows Driver
1. You can get the driver package for ITPP941 through USB flash drive or this link below:
https://munbyn.biz/wind
2. After you find the driver file, directly double-click to open, Please make sure the printer is turned

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on and connected via USB and windows.
3. After click install, the driver is automatically installed on windows.
Printing Issue
Label Issue
1. Q: Why is my shipping label not completely printed? Too small or only part of
it?
A:There are two reasons:
1. The main reason is that the size of your shipping label file is not 4x6 inches. At this time, you need
to set the correct label size. This needs to be set on the shipping platform or online store, depending
on your file source. This part will be listed step by step in the platform setup.

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2. It is not set correctly when switching to print labels of different sizes. Please see the settings below.
You should choose the size corresponding to your shipping label. Below I use the most common 4x6
inch shipping label as an example.
①For Windows: Go to the ‘printer preferences’ -> ‘advanced’ -> ‘paper size’, select the correct
size for the printer(please select the 4x6 inch or 100*150mm)
②For Mac: If you print a 4x6 size page. In the print dialogue, please be sure to select your
"Paper Size" appropriately (for example 4 x 6).
In the presets settings, you can permanently save the settings for this printing to avoid repeated
settings.

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2. Q:Why I printed blank labels?
A: (1) The most common reason is that the labels were loaded upside down. Please ensure your labels
are properly loaded, the tearable side up.
(2) Ensure your labels are "Direct Thermal" labels, The paper enclosed in the package meets this
condition.
(3) If above are correct, but the printer still print blank labels or the label cannot be completely printed.
Please print the self-test page,
①Press FEED(green/red light) button and hold on;
②Release after you hear two consecutive beeps.
The printer will print a self-test page. If the self-check page is not printed, please contact us for return
and exchange.
3. Q: Why is the label stuck in the position where the barcode is printed?
A:Please follow the steps below to set, try to reduce the density and printing speed, choose Dotted
line.
For Windows:
You can do this by entering:Settings -> Devices -> Printers and Scanners -> Right-click on 'Munbyn
ITPP941' -> Manager -> Printing Preferences -> Page Setup -> Dotted line->Apply.

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If the problem is still not solved, please follow point 6 and reduce the density and the speed.
(2)For Mac:
Access these settings directly from the print menu as shown below.
If the problem is still not solved, please follow point 6 and reduce the density and the speed.
4. Q: Why does the printer out a lot of blank paper after one successful print?/

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Why can't I print continuously？
A:①. Please cancel all printing sequences in the computer.
②. Load no less than 4 consecutive sheets of paper into the printer.
③. After the paper is stable, press and hold FEED (red/green light), and when you hear a beep, release
the feed.
The printer will learn the size of the paper at this time, and the top of the printer will light up in green
when it stops. After the process is complete, the printer returns to normal.
Print Quality Issue
5. Q: why my labels are not sharp / dark？
A:Try to choose PDF file format for printing instead of PNG, PIG and other image formats.
For Mac
1).Choose printer features.
2).Adjust the density, try to choose low speed while high density.