MUNBYN ITPP941 User manual

CONTENTS
Driver Installation........................................................................................................................... - 1 -
Mac Driver..................................................................................................................................- 1 -
Windows Driver..........................................................................................................................- 7 -
Printing Issue................................................................................................................................... - 9 -
1. Why my printed labels are not sharp or dark?........................................................................- 9 -
2. Why are there some white spots in the printed labels?.........................................................- 11 -
3. Why I printed many blank labels?........................................................................................ - 12 -
4. Why the position of the print content is offset when printing continuously?.......................- 12 -
5. Why the printer is skipping labels or continuously feeding?............................................... - 13 -
6. Why my label is printing sideways?.....................................................................................- 13 -
7. Why the label is getting stuck or half-printed?.....................................................................- 15 -
8. Why the printer's right light is flashing?.............................................................................. - 17 -
9. Why the printer print extra blank labels after printing?....................................................... - 17 -
Platform Setup............................................................................................................................... - 22 -
1. Shopify Setup........................................................................................................................- 22 -
2. eBay Setup............................................................................................................................- 24 -
3. UPS WorldShip.................................................................................................................... - 26 -
4. Etsy Setup............................................................................................................................. - 28 -
5. Amazon.com Customer Orders Setup.................................................................................. - 29 -
Tips and Tricks.............................................................................................................................. - 30 -
1. How to create new customized label size.............................................................................- 30 -
2. How to print label in nonstandard 4x6 inch size, such as USPS and Amazon ASIN labels - 33 -

- 1 -
Driver Installation
Mac Driver
ITPP941 requires OS X 10.9 or newer.
1. Please download the driver package for ITPP941 from this link:
http://bit.ly/ITPP941Driver
*Tips: If there is a error the .pkg file can’t be opened because it is from undentified developer when
installing the driver, please follow the steps below to allow the macOS to finish the installation

- 2 -
(1) Go to the Security & privacy
(2) Select to allow the pkg file in the option pointed in this pic.

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2. When you open the download file, you should see the screen shown below. It is highly
recommended that you open the installation guide so you can follow along.
Please double click on the pkg installer to begin.
3. Follow the installation steps until you receive "Installation was successful" message shown below.

- 4 -
4. Open your Mac's "Settings" and click on "Printers and Scanners."
5. On the next window, press "+"

- 5 -
6. Click on Label Printer, and then choose "Select Software" in the drop down menu.
7. Please search / find "Munbyn Label Printer" and click OK.

- 6 -
8. Click on "Add"
9. You may wish to print a Sample 4 x 6 Shipping Label. In the print dialogue, please be sure to
select your "Paper Size" appropriately (for example 4 x 6).

- 7 -
Windows Driver
1. Please download the Windows Driver for ITPP941 at link below:
http://bit.ly/ITPP941Driver
2. For security reasons, the driver file is placed within zip file. Please extract/ open/ run the installer
within this zip file and follow the installer steps.
3. After installation, please go to "Setting" -> "Devices" -> "Printer and Scanners" for windows 10.
You should now see "Label Printer". Also, you can reach this page in windows 7 by going to Control
Panel -> Devices and Printers. Right click on "Munbyn ITPP941" and choose Printing
Preferences.Under Layout tab, click on "Advanced..."

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4. Select your label size from the drop down menu. Most 4 x 6 shipping labels are 100 x 150mm.
Click Ok to save your settings.

- 9 -
Printing Issue
1. Q: why my labels are not sharp / dark
A: The most common reason for low-quality prints has to do with low-quality source file
If it seems like your original low-quality print was designed for 8.5 x 11 size, please to see if you
can change the label settings to be 4 x 6. Or you can have a look at page 32, the point 2 of the ‘Tips
and tricks’
Our recommendation is to use a commercial solution which will automatically download your orders
from your online channels (eBay, Amazon, Etsy, etc.) and provide you with a simple button to print
your 4 x 6 labels in high-quality.
If only parts of your label look faded, the reason could be one of the following:
1) Label
The darkness of the label depends on the label manufacturer. High quality labels produce darker
prints.
2) Margins and page size
Please ensure the content is taking up the whole label. If there are extra borders, your design may be
"shrunk" printed in smaller size resulting in faded content.
3) Print density and speed
Within your ITPP941 printer preferences, you can set your "Density" and "Speed"
By default, ITPP941 is set to print at its fastest. Slowing this speed will result in a higher resolution.
Note: Increasing the number for your density / darkness will result in a darker print. Setting the
density too high will result in unwanted dark lines and/or label getting too hot and sticking mid-way
to the printer head. Decreasing this number result in a lighter print.
For Windows:
You may access these settings by going to your Control Panel -> Printers and Devices -> Right Click
on ‘Munbyn ITPP941’ -> Printer Preferences -> Page Setup -> Setting

- 10 -

- 11 -
For Mac:
Look for drop down menu under "Printer Features".
2. Q: Why are there some white spots in the printed labels?
A: It is likely that the printer head has gotten dirty.
(1)Please turn ITPP941 off and allow it to cool down
(2)Please use the provided alcohol pads to wipe the printer head clean. Any 70% Isopropyl Alcohol
pad would work. These are commonly available in pharmacies and grocery stores as well as on
Amazon. Image below shows the highlighted areas that could cause this fade / dead zone.
(3)Allow 2-3 minutes for components to dry, then turn ITPP941 back on.

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Finally, it is possible that something has interfered with ITPP941's driver. Please uninstall
ITPP941, restart your computer, and install the driver: http://bit.ly/ITPP941-drivers
3. Q:Why I printed many blank labels?
A: (1)The most common reason is that your labels are loaded in upside down. Please ensure your
labels are properly loaded. The label that you peel off should be facing the ceiling when it comes out
of the printer
(2) Ensure your labels are "Direct Thermal" labels.
4. Q: Why the position of the print content is offset when printing continuously?
A: Please check whether the black guide has fixed the label

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5. Q: Why the printer is skipping labels or continuously feeding?
A: There are two main causes for ITPP941 skipping labels or continuously feeding. This behavior is
usually after you change your label type, size, or manufacturer.
(1)ITPP941 hasn't learned your label [Most Common Reason]
①Please re-run the automatic label identification so ITPP941 can learn your label.
*How to make label identification: press and hold the top button, release after a beep
②To make sure your computer is not sending print commands to ITPP941, please disconnect the
USB cable from your ITPP941 printer, then simply press and hold the top circular button on
ITPP941 until you hear one beep. Then let go.
③ITPP941 will then move the label back and forth to learn the gap size and other properties of your
label. You should now see a green light and label placed at the tear off point.
④Please re-connect the USB cable to ITPP941 and try your print.
(2)Your operating system is sending a longer / shorter label to ITPP941.
Please ensure you have the correct label size:
①For Windows
Please go to Control Panel -> Devices and Printers -> Right Click on Munbyn ITPP941 -> Printer
Preferences -> Advanced Button.
Most 4 x 6 labels are 100mm x 150mm
②For Mac
Please select 100mm x 150mm or 4" x 6" size during on the print prompt window
Note: The application you are using (i.e. Adobe Reader) could be over-riding your driver label
setting and sending the print in a larger / smaller size to ITPP941. Look for "Page Setup" or "Paper
Size" in the print prompt and ensure it is set to the size you want.
6. Q: Why my label is printing sideways?
A: The most likely reason is that your label is not properly formatted for 4 x 6 label printing.

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ITPP941 prints exactly what you see on your screen in the same orientation. So if the label looks
side-ways on your screen or if it has a lot of white space around the label, ITPP941 will print it
side-ways and with the same amount of white space.
If your label is 4 x 6 but just provided sideways, you can setup ITPP941 to rotate it for you
automatically:
(1)On Mac
During the print prompt, select your label size under Presets, then navigate to Printer Features ->
Page Options and Select 90 under "Rotate."
(2)On Windows
Go to Control Panel -> Devices and Printers -> Right click on ‘Munbyn ITPP941’ -> Printer
preferences -> Go to Page Setup -> Under Orientation choose Landscape and Click Apply / Ok.

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7. Q: Why the label is getting stuck or half-printed?
A: ITPP941 prints by heating your label in very specific areas.
If your label is getting stuck (usually during printing something really dark like barcode or a thick
straight line), this is most likely due to your print density being set too high for your label.
This causes the label to get too hot and get stuck to the print head. Various labels respond to the same
level of heat differently.
Please set your print speed to "4" and density to "2" and try your print again. If your label is too light
now, please increase the density by 1.
(1)On PC:
Go to Control Panel > Devices and Printers > Right click on Munbyn ITPP941 > Printer
Preferences > Page Setup
Adjust Speed / Density and click on OK.

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(2)On Mac:
Access these settings directly from the print menu as shown below.

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8. Q: Why the printer’s red light is flashing?
A: Red light is an indication that ITPP941 has a problem with your label.
Most likely, ITPP941 needs to re-learn your label.
Please ensure there are multiple labels available to ITPP941 and then run the automatic label
identification. Simply press and hold the top button on ITPP941 until you hear one beep. ITPP941
will then move labels back and forth to learn the gap and other properties of your labels.
If automatic label identification does not work or red light remain, please turn off ITPP941 by using
the power switch on the back and turn the unit back on.
9. Q: Why the printer print extra blank labels after printing?
A: 1. Please check if the page size set in the driver matched the size of the labels that using in the
printer.
①Windows: Go to the ‘printer preferences’ ---> ‘advanced’ ---> ‘paper size’, select the correct size
for the printer(If you are using 4x6 paper, please select the 100*150mm)

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②MacOS: If you print a 4x6 size page. In the print dialogue, please be sure to select your "Paper
Size" appropriately (for example 4 x 6).
2. The size of loaded paper is smaller than the label file’s(For example, when printing the
100*190mm file but using the 4x6 (100*150) size paper).
For this situation, you can adjust the scales, margins in the page setup in the using browser.
①Chrome: set the scales and margin in printing preview

- 19 -
②IE browser: click the ‘file’ ---> ‘page setup’ and ajust the margin