MUNBYN ITPP941 User manual

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CONTENTS
Driver Installation......................................................................................................2
Mac Driver.................................................................................................................................2
Windows Driver.........................................................................................................................6
Printing Issue .............................................................................................................7
Label Issue.............................................................................................................7
1. Q: Why is my shipping label not completely printed? Too small or only part of it? ..............7
2. Q:Why I printed blank labels? .............................................................................................8
3. Q: Why is the label stuck in the position where the barcode is printed?................................8
4. Q: Why does the printer out a lot of blank paper after one successful print?/ Why can't I print
continuously？.........................................................................................................................10
Print Quality Issue................................................................................................10
5. Q: why my labels are not sharp / dark？............................................................................10
6. Q: Why are there some white spots in the printed labels?...................................................12
Other Issue...........................................................................................................12
7. Q: Why does the printer show a red light? .........................................................................12
8. Q:Why does the printer keep beeping?...............................................................................13
Platform（Online store） Setup ............................................................................14
Tips and Tricks.........................................................................................................15
1. Q:How to create new customized label size？...................................................................15
2. Q:How to print label in non 4x6 inches size, like USPS and Amazon ASIN labels? ...........16
3. Q:How to print self-test label?...........................................................................................16

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Driver Installation
Mac Driver
ITPP941 requires OS X 10.9 or newer.
1. Please download the driver package for ITPP941 from this link:
https://munbyn.biz/941macd
*Tips: If there is a error the .pkg file can’t be opened because it is from undentified developer when
installing the driver, please follow the steps below to allow the macOS to finish the installation
(1) Go to the Security & privacy
(2) Select to allow the pkg file in the option pointed in this pic.

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2. When you open the download file, you should see the screen shown below. It is highly
recommended that you open the installation guide so you can follow along.
Please double click on the pkg installer to begin.
3. Follow the installation steps until you receive "Installation was successful" message shown below.

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4. Open your Mac's "Settings" and click on "Printers and Scanners."
5. On the next window, press "+"

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6. Click on Label Printer, and then choose "Select Software" in the drop down menu.
7. Please search / find "Munbyn Label Printer" and click OK.
8. Click on "Add"
You may wish to print a Sample 4 x 6 Shipping Label. In the print dialogue, please be sure to select

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your "Paper Size" appropriately (for example 4 x 6). and then save the settings in the Presets option.
Windows Driver
1. Please download the Windows Driver for ITPP941 at link below:
https://munbyn.biz/941wind
2. After the download is complete, directly double-click to open, Please make sure the printer is
turned on and connected via USB and windows.
3. After click install, the driver is automatically installed on windows.

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Printing Issue
Label Issue
1. Q: Why is my shipping label not completely printed? Too small or only part of
it?
A:There are two reasons:
1. The main reason is that the size of your shipping label file is not 4x6 inches. At this time, you need
to set the correct label size. This needs to be set on the shipping platform or online store, depending
on your file source. This part will be listed step by step in the platform setup.
2. It is not set correctly when switching to print labels of different sizes. Please see the settings below.
You should choose the size corresponding to your shipping label. Below I use the most common 4x6
inch shipping label as an example.
①For Windows: Go to the ‘printer preferences’ -> ‘advanced’ -> ‘paper size’, select the correct
size for the printer(please select the 4x6 inch or 100*150mm)
②For Mac: If you print a 4x6 size page. In the print dialogue, please be sure to select your

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"Paper Size" appropriately (for example 4 x 6).
In the presets settings, you can permanently save the settings for this printing to avoid repeated
settings.
2. Q:Why I printed blank labels?
A: (1) The most common reason is that the labels were loaded upside down. Please ensure your labels
are properly loaded, the tearable side up.
(2) Ensure your labels are "Direct Thermal" labels, The paper enclosed in the package meets this
condition
(3) If above are correct, but the printer still print blank labels or the label cannot be completely printed.
Please print the self-test page,
①Press FEED(green/red light) button and hold on;
②Release after you hear two consecutive beeps
The printer will print a self-test page. If the self-check page is not printed, please contact us for return
and exchange.
3. Q: Why is the label stuck in the position where the barcode is printed?
A:Please follow the steps below to set, try to reduce the density and printing speed, choose Dotted
line.
For Windows:

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You can do this by entering:Settings -> Devices -> Printers and Scanners -> Right-click on 'Munbyn
ITPP941' -> Manager -> Printing Preferences -> Page Setup -> Dotted line->Apply.
If the problem is still not solved, please follow point 6 and reduce the density to 2 and the speed to 4.
(2)For Mac:
Access these settings directly from the print menu as shown below.
If the problem is still not solved, please follow point 6 and reduce the density to 2 and the speed to 4.

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4. Q: Why does the printer out a lot of blank paper after one successful print?/
Why can't I print continuously？
A:①. Please cancel all printing sequences in the computer.
②. Load no less than 4 consecutive sheets of paper into the printer.
③. After the paper is stable, press and hold FEED (red/green light), and when you hear a beep, release
the feed.
The printer will learn the size of the paper at this time, and the top of the printer will light up in green
when it stops. After the process is complete, the printer returns to normal.
Print Quality Issue
5. Q: why my labels are not sharp / dark？
A:Try to choose PDF file format for printing instead of PNG, PIG and other image formats
For Mac
1).Choose printer features,
2).Adjust the density, Try to choose low speed while high density

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For Windows:
You can do this by entering:Settings -> Devices -> Printers and Scanners -> Right-click on 'Munbyn
ITPP941' -> Manager -> Printing Preferences -> Page Setup -> Density/Speed.

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6. Q: Why are there some white spots in the printed labels?
A: It is likely that the printer head has gotten dirty.
(1)Please turn ITPP941 off and allow it to cool down
(2)Please use the provided alcohol pads to wipe the printer head clean. Any 70% Isopropyl Alcohol
pad would work. These are commonly available in pharmacies and grocery stores as well as on
Amazon. Image below shows the highlighted areas that could cause this fade / dead zone.
(3)Allow 2-3 minutes for components to dry, then turn ITPP941 back on.
Please try to use high-quality thermal label paper (such as munbyn label paper) to avoid the poor
quality label paper coating peeling off and remaining on the print head, resulting in unclear printing.
Other Issue
7. Q: Why does the printer show a red light?
A: Red light is an indication that ITPP941 has a problem with your label.
Most likely, ITPP941 needs to re-learn your label.
①Load no less than 4 consecutive sheets of paper into the printer.
②After the paper is stable, press and hold FEED (red/green light), and when you hear a beep, release
the feed.
③The printer will learn the size of the paper at this time, and the top of the printer will light up in
green when it stops. After the process is complete, the printer returns to normal.
If automatic label identification does not work or red light remain, please turn off ITPP941 by using

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the power switch on the back and turn the unit back on.
8. Q:Why does the printer keep beeping?
A:Please check if your power adapter is the one included in the package, as shown in the figure
below.

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Platform（Online store）Setup
1. Shopify, https://munbyn.biz/shopify
2. UPS, https://munbyn.biz/ups
3. Etsy, https://munbyn.biz/etsy
4. Amazon, https://munbyn.biz/amazon
5. eBay, https://munbyn.biz/ebay
6. PayPal, https://munbyn.biz/paypal
7. Pirate ship, https://munbyn.biz/pirateship
8. PoshMark, https://munbyn.biz/poshmark
9. Stamp.com, https://munbyn.biz/stampcom
10.Swift post, https://munbyn.biz/swiftpost
11.Shipeasy, https://munbyn.biz/shipeasy
12.Shipstaion, https://munbyn.biz/shipstation
13.FedEx, https://munbyn.biz/fedex

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Tips and Tricks
1. Q:How to create new customized label size？
A:When you load in a new direct thermal label, there are two actions that need to
take place:
1) Run the automatic label identification on the printer
2) Set proper label settings on your computer.
3) Mac: Set your custom label size
In your print prompt menu, click on "Manage Custom Sizes" next to Paper Size.
Enter your paper size and margins on the next window and click OK. You can rename
your new label size by double clicking on the highlighted item on the left.
4)Windows: Set Settings in your Windows Printer setting

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2. Q:How to print label in non 4x6 inches size, like USPS and Amazon ASIN
labels?
A:You can use the ‘Acrobat Reader DC’ to crop the shipping label to print.
Demo video: https://munbyn.biz/3kn9suI
3. Q:How to print self-test label?
A:The self-test page can be used to determine whether the machine is malfunctioning

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and whether the printing performance is good. You can print self-test label as below.
Turn on the label printer;
Press FEED button and hold on;
Release your finger when you hear two ‘Di’ sounds;
It will print out a self-test label. If the self-test label printed well, it means the printer is fine.
For more questions, please contact seller from Amazon or support.
Email: [e-mail]
Whatsapp: [phone]
Skype:munbyn