MuxLab 500458-ARC User manual

© MuxLab Inc. 94-000861-A SE-000861-A
2321 Cohen St, Saint-Laurent, QC Canada H4R 2N7.
Tel: [phone] Fax: [phone]
Toll Free (North America): [phone]
E-mail: [e-mail] URL: www.muxlab.com
Specifications
Environment
HDMI 2.0b
Devices
DVDs, Blu-ray players, projectors, monitors, TVs, PCs,
laptops, servers supporting HDMI.
Transmission
Transparent to the user
Bandwidth
340 MHz
Signals
HDMI 2.0b protocol
Connectors
Cables not included.
One (1) HDMI receptacle.
One (1) RJ45S for Cat5e/6 unshielded or shielded twisted
pair.
One (1) DB9 connector for RS232.
One (1) TosLink Optical Connector for Audio Return.
Two (2) 3.5mm sockets for IR Sensor & Emitter (carrier-wave).
One (1) 2.1mm locking power connector.
Maximum Distance
Based on a maximum
length of 6.6 ft (2 m)
of HDMI cable per
end.
4K/30 (4:4:4): Cat 5e/6: 131ft (40m)
4K/60 (4:2:0): Cat 5e/6: 131ft (40m)
1080p/60: Cat 5e/6: 230ft (70m)
When installed in an electrically noisy environment, STP
cable must be used. Also, cross-connection reduces the
effective distance depending on the grade of twisted cable
used.
RJ45 Pin
Configuration
Reverse Polarity
Sensitive. Use
EIA/TIA 568A or 586B
straight-through
wiring.
RJ45 Link
Pin 1 (R) Pin 2 (T)
Pin 3 (R) Pin 6 (T)
Pin 4 (R) Pin 5 (T)
Pin 7 (R) Pin 8 (T)
Cable
One (1) Category 5e or better twisted pair cable required.
Power Supply
Two (2) 110-240V/5VDC power supplies with interchangeable
blades
Power Consumption
Transmitter: 1.6 Watt Receiver: 3.2 Watt
Temperature
Operating: 0° to 40°C Storage: -20° to 85°C Humidity: Up to
95% non-condensing
Enclosure
Metal
Dimensions
4.40” x 3.00” x 1.00” (11.2 x 7.6 x 2.5 cm)
Weight
1.4 lb (0.6 kg)
Compliance
Regulatory: FCC, CE, RoHS
Warranty
2 years
Order Information
500458-ARC HDMI/RS232 Extender Kit with ARC, HDBT,
UHD-4K
Accessories
500905 Rackmount Transceiver Chassis 3 Port
500920 Rackmount Transceiver Chassis 16 Port
HDMI/RS232 Extender Kit with ARC, HDBT,
UHD-4K (500458-ARC)
Quick Installation Guide
______________________________________________________________________
Overview
The HDMI/RS232 Extender Kit with ARC, HDBT, UHD-4K (500458-ARC) allows
HDMI equipment to be connected up to 131ft (40m) at 4K/30 (4:4:4) and 4K/60 (4:2:0)
resolution, or 230ft (70m) at resolutions up to 1080p via one (1) Cat 5e/6 unshielded
twisted pair cable in a point-to-point configuration. The kit supports Audio Return
Channel (ARC), allowing the Receiver to return audio from a sink device such as a
smart TV back to the Transmitter and on to an audio system. The originating ARC
signal may be received via the HDMI (ARC) or TosLink-in port of the 500458-ARC-
RX and transmitted via the TosLink-out port of the 500458-ARC-TX. The kit includes
one (1) transmitter, one (1) receiver, one (1) IR Emitter, one (1) IR sensor, and two (2)
power supplies.
Applications
Applications include digital signage, commercial and residential AV systems, classroom
projector systems, boardroom systems, collaborative PC systems, and medical
information systems.
Installation
1. Identify the connectors on the Transmitter and Receiver as indicated on the product
end panels.
2. Verify that the distance between the HDMI Transmitter and Receiver is within
MuxLab specifications (see specifications table).
3. To install the Transmitter:
3a. Connect the Transmitter to the HDMI video source with an HDMI compliant
cable.
3b. Connect the Transmitter Audio Out to the audio equipment using a compliant
optical audio cable.
3c. Connect one (1) length of Cat 5e/6 (or higher) grade UTP cable to the
RJ45 LINK connector on the Transmitter.

© MuxLab Inc. 2018
4. To install the Receiver:
4a. Connect the Receiver to the HDMI display equipment with an HDMI compliant
cable.
Note: When used with MuxLab’s HDMI Matrix Switch, please consult the Matrix
Switch Installation Guide.
4b. If the TV does not support ARC on the HDMI port, connect an optical audio cable
from the TV optical TosLink port to the Audio In of the Receiver.
4c. Connect one (1) Cat 5e/6 cable to the RJ45 LINK connector on the Receiver.
5. Connect the 5VDC power supply to the Receiver first, and then plug the power
supply into an AC power outlet. Connect the 5VDC power supply to the
Transmitter first, and then plug the power supply into an AC power outlet. If power
is present, the green power LED of the Transmitter and the Receiver will be ON.
Note: Power-up the HDMI/RS232 Extender Kit with ARC, HDBT, UHD-4K only
after all connections are made.
6. Power-up the HDMI equipment and verify the image quality.
7. This product supports bi-directional IR control. If infrared remote control is needed
to control the Source equipment from the Display, connect the IR Sensor to the
3.5mm Stereo Jack of the receiver and the IR Emitter to the 3.5mm Mono Jack of
the Transmitter.
Note: The IR Sensor can be distinguished from the IR Emitter by looking at the
3.5-mm plug. The IR Sensor has a 3.5mm stereo plug (3 Contacts) and the
IR Emitter has a 3.5mm mono plug (2 Contacts).
8. Position the IR Sensor so that it is aimed toward the hand-held remote control. For
clear IR signal reception, aim the hand-held remote control toward the top of the IR
Sensor enclosure.
9. Position the IR Emitter as close as possible to the source’s IR Sensor (i.e. DVD,
Blu-ray, or media player). For a clear IR signal reception, the IR Emitter may be
affixed to the source’s IR Sensor. The IR Emitter’s signal is transmitted from the
side of the enclosure.
10. If infrared remote control is needed to control the Display equipment from the
Source, connect the IR Emitter to the Receiver’s 3.5mm stereo jack and connect the
IR Sensor to the Transmitter’s 3.5mm mono jack.
11. The 500458-ARC also supports RS232 pass-thru in order to allows a device such
as commercial monitors to be controlled as in digital signage application. Please
refer to the following diagram for the cabling connection.
12. The following diagram shows the final configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions
in regard to the installation of the HDMI/RS232 Extender Kit with ARC, HDBT, UHD-4K:
Symptom
Tx LEDs
Rx LEDs
Probable
Cause
Possible
Solutions
Power
HDMI
RJ45
Power
HDMI
RJ45
No Image
OFF
OFF
OFF
OFF
OFF
OFF
No power
•Check power
connections.
No Image
ON
OFF
OFF
ON
OFF
OFF
UTP Cable
•Check the UTP
cables.
No Image
ON
OFF
ON
ON
OFF
ON
HDMI Cable
•Check the HDMI
Cable.
No Image
ON
ON
ON
ON
ON
ON
Synchronisation
•Check cable
length.
Flickering
Image
ON
ON
ON
ON
ON
ON
Synchronisation
•Check cable
length.
•Check the HDMI
Cable Quality.
Choppy sound
ON
ON
ON
ON
ON
ON
Synchronisation
•Check cable
length.
•Check the HDMI
Cable Quality.
Green or pink
hue
ON
ON
ON
ON
ON
ON
DDC
communication
•Cycle power of the
HDMI Extender.
•Check UTP cables
and replace.
Image flickers
when powering
up nearby
equipment
ON
ON
ON
ON
ON
ON
Interference
•Use STP cables.
IR not
functioning
ON
ON
ON
ON
ON
ON
Remote control
not directed to
the IR Sensor or
IR Emitter not
directed to the
source.
•Make sure the IR
Sensor is directed
towards the remote
and the IR Emitter
to the equipment.
IR not
functioning
ON
ON
ON
ON
ON
ON
Interference from
sunlight,
Fluorescent,
Neon or Halogen
lights.
•Place the IR
equipment away
from the
interfering light.
IR not
functioning
ON
ON
ON
ON
ON
ON
Interference from
RF radiation from
the TV.
•Place the IR
equipment away
from the RF
radiation.
ARC not
functioning
ON
ON
ON
ON
ON
ON
TV may not
support ARC or
TosLink cable
issue
•Validate TV ARC
support and
TosLink Cable
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at
877-689-5228 (toll-free in North America) or ([phone] (International).