MuxLab 500789 User manual

© MuxLab Inc. 94-000941-A SE-000941-A
2321 Rue Cohen, Montreal, Quebec, Canada, H4R 2N7
Tel: [phone] Fax: [phone]
Toll Free (North America): [phone]
E-mail: [email protected] URL: www.muxlab.com
Specifications
Specifications
Environment
HDMI 2.0
Devices
TVs, monitors, projectors supporting HDMI.
Signal Protocol/Standard
HDMI 2.0 and HDCP 2.2
Video Bandwidth
594MHz
Network Bandwidth
25Mbps (typical)
Protocols
Supports Multicast & HLS
Connectors
Two (2) HDMI output connectors forAV.
One (1) RJ45 Ethernetconnection for LAN connection.
Four (4) USB 3.0 connectors (for future use).
One (1) 3.5mm output connector for audio extraction.
One (1) 2.1mm power connector.
Maximum Distance
Cat5e/6: 330ft (100m) from Ethernet Switch. Unlimited over the Internet
Note: When installed in an electricallynoisy environment, anSTP cable must be
used. Also, cross-connection reduces the effective distance depending on the grade
of twisted cable used.
RJ45 Pin Configuration
Reverse Polarity Sensitive.
Use EIA/TIA 568A or 586B
straight-through wiring.
RJ45 Link
Pin 1 (R) Pin 2 (T)
Pin 3 (R) Pin 6 (T)
Pin 4 (R) Pin 5 (T)
Pin 7 (R) Pin 8 (T)
Power Supply
Includes a 12VDC/ 2A power adapter.
Power Consumption
12W
Temperature
Operating: 0° to 40°C Storage: -20° to 85°C
Humidity: Up to 95% non-condensing
Dimensions
4.5” x 4.0” x 1.6” (115mm x102mm x 42mm)
Weight
1.44 lbs (0.65kg)
Compliance
Regulatory: FCC, CE, RoHS Flammability: 94V0
Warranty
3 years
Order Information
500789 4K Digital Signage Player Plus (UPC: 627699007891)
4K Digital Signage Player Plus (500789)
Quick Installation Guide
Overview
The 4K Digital Signage Player Plus (model 500789) is a digital signage player capable of receiving
multiple H.264/H.265 AV content simultaneously up to 4K/60 (4:4:4) from a local network, the
Internet, or internal memory, and supports multiview capability and scheduling to automatically
deliver this customized windowed AV content based on a yearly schedule. Multiple video, audio
and image file formats are supported. The digital signage player delivers content to a display or to
another MuxLab AV over IP transmitters to support virtual matrix and video wall configurations.
The exceptionally low bandwidth requirements of this device allows it to accept streaming
audio/video content over a local network and over the Internet for distributed installations spread-
out throughout the globe.
The digital signage player may be extended up to 100m from the Ethernet switch over CAT5/6
cable.
The MuxLab DigiSign Plus CMS (Content Management System) software for Windows is
available to simplify the configuration and utilization of the 500789.
Applications
Applications include digital signage / media player, audio/video streaming over LAN and Internet,
commercial and residential AV systems, corporate lobbies, malls and boutiques, airports,
subway/train/bus stations, etc.
Installation
1. Connect the player to the HDMI display equipment with an HDMI compliant cable, or alternatively

© MuxLab Inc. 2020
connect the Player to an AV over IP Transmitter to be able to connect to multiple AV over IP
Receivers and/or video walls, and turn on the Display equipment.
2. Using a CAT5/6 cable connect the Ethernet port of the player to an Ethernet switch.
3. Next connect the power supply to the unit and then to an AC outlet. The Power LED will turn on
and the unit will start up.
4. MuxLab’s DigiSign Plus CMS software can now be used to discover the 500789 and manage the
unit. Please reference the DigiSign Plus manual on how to discover, manage and publish Signage
content to this unit.
The unit is configured in DHCP mode by default, and will be assigned an IP address if your network
has a DHCP server.
5. If audio extraction is required, connect a Stereo 3.5 mm audio cable to the 3.5 mm jack for analog
audio, and then connect the other cable end to audio equipment.
6. The following diagram illustrates a typical configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions in regard to
the installation of the 4K Digital Signage Player Plus:
Symptom
Probable Cause
Possible Solutions
No Power LED
No power to the unit
•Check power connections
Choppy Video
Configuration
•Check cable length
•Check the HDMI Cable Quality
•Check if IGMP is enabled on the Ethernet Switch
•Validate your video stream
USB drive not detected
(function not available in
current release, for future use)
(function not available in current release, for future
use)
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877-689-
5228 (toll-free in North America) or ([phone] (International).