
Frequency Ask Question (FAQ)
1. Can not lock any program channel when auto scan.
1. Please check if there is ATSC/QAM broad casting program in your area;
2. Please check if your signal condition is too weak, try to move the antenna around and
re-scan again, it is better to move the antenna near the window
3. Please check you connect the antenna and tightly
4. Please check you select right country in the Total Media software scan function page.
5. Please try to use an outdoor antenna and scan once more.
2. I do find some channels,, but this time I get fewer channels than last time
1. Maybe you moved antenna’s position or angle, try to find the better position and keep the
antenna vertical
2. The weather also can also affect your receiving signal quality, if the weather is bad today, that
is the reason
3. In some new start DVBT broadcasting area, the provider of ATSC/QAM broadcasting, may
change their broadcasting power from day to day, try to find a best power strength.
4. If you put a CAN of cola on the antenna, that will make signal weak, please move them away.
3. When I watch program, Screen blacked out when playing or freezes on first picture.
Unfortunately, you are in a weak signal condition. You can see that from the Yellow light on the
top of ATSC/QAM TV STICK. The reason is same as question 2.
4. Video playing but Audio failed
Please check the sound card or the volume setting.
5. Watching TV some time freeze or slow, also audio stroke
1. Please check your PC is not Pentium 3 or 2, ATSC/QAM TV STICK need a high CPU to
decoding DVBT stream
2. Please check you VGA driver is properly installed and updated
3. Please don’t run another high CPU loading software such as game and CAD.