MYKRONOZ ACADEMY IZEBRACELET2TOP 10 OF THE MOST FREQUENTLY ASKED QUESTIONS
•Press the syncing button on the top right hand of the mobile
app
•Press the RED button on your ZeBracelet2to light up the
display
•Make sure ZeBracelet2display in turned on to ensure
successful synchronization of data
TIPS:
If you still experience some problems:
• Make sure you have Wifi / 3G network
•Turn your Bluetooth OFF / ON
•In your Bluetooth settings, Forget or unpair ZeBracelet2
•Open ZeBracelet2app, go to Settings > Unpair
•Reset your mobile device
•Go through the pairing process again
HOW CAN I UPGRADE MY ZEBRACELET2WITH
THE LATEST FIRMWARE AVAILABLE?
I TRIED TO SYNC MY DATA BUT IT WAS NOT
SUCCESSFUL, WHAT SHOULD I DO?
I HAVE INSTAED ZEBRACELET2PC SOFTWARE BUT I AM STUCK ON THE WELCOME PAGE.
I CAN NO LONGER SYNC DATA OR PAIR
AFTER FIRMWARE UPGRADE
To upgrade your device with the latest firmware version
available, follow these steps:
•download our PC or MAC software available on
http://app-zebracelet2.mykronoz.com/softwareAppDownload
•after a successful installation, plug the device into your
computer USB port
•Sign up or log in with your existing account
•A pop-up windows will prompt you to upgrade your device,
accept and wait a few minutes until the upgrade is completed
•After successful update, unplug your device
This upgrade can last few minutes. Wait until the end of the
upgrade and then unplug the device.
• If you notice a pop-up message saying «can not recognize the device» at the bottom right corner, it is possible that the port
is already used by another one before. It will takes minutes to be released. We suggest to unplug and plug ZeBracelet2again.
• If «unknown driver» is displayed at the bottom right corner, it means the driver installation is unsuccessful. New PC version will
help you to install it if you currently can’t install it manually.
• If your ZeBracelet2is not recognized and there is no message pop up, it means that your ZeBracelet2is not recognized by your
USB port. We suggest to remove other USB device first, then plug your ZeBracelet2again.
We also highly recommend to follow these steps:
• Make sure the charging clip is well positioned on the charging terminals on the back of ZeBracelet2
• Update the driver on your PC
• Try again on a dierent USB port
• Make sure you have disconnected all the bluetooth connections (from your Bluetooth devices list on your smartphone and from
your App)
•Open the app, go to «Settings», tap «set up» and then
«unpair»
•Then log out from the app
•Go into the Bluetooth settings of your phone and
forget ZeBracelet2BLE and/or ZeBracelet2device(s)
[Android users] :
• disconnect ZeBracelet2device
•Update ZeBracelet2firmware with the latest version:
http://app-zebracelet2.mykronoz.com/softwareAppDownload
•Log into the app, and do the pairing process again
NOTIFICATIONS ARE NOT WORKING,
WHAT SHOULD I DO?
To enjoy the notification feature, make sure to:
• Upgrade your product with the latest firmware version available.
Download our PC or MAC software available on http://app-zebra-
celet2.mykronoz.com/softwareAppDownload and follow the ins-
tructions.
• Download and install the latest mobile phone application avai-
lable on the App Store or the Google Play Store.
• Select the type of notifications you want to receive in the
«notification»section of your Zebracelet2application.
[iOS users] In the settings of your iOS device, press
“Notification” and select the type of notifications you want
to receive on your ZeBracelet2. Enable the notifications in
the “Notification center”.
Visit our online FAQ or contact us
WANT TO KNOW MORE?