Mytrex MXD3G User manual

MXD3G User Manual
Revision 0
July 29, 2013
Manufactured by Mytrex, Inc.
10321 South Beckstead Lane
South Jordan, UT 84095
[phone], Fax [phone]
Toll Free [phone], Fax [phone]

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 2 of 21
Table of Contents
Introduction .................................................................................................................................................. 3
Safety Information ........................................................................................................................................ 4
Features ........................................................................................................................................................ 5
Description of Features................................................................................................................................. 6
Optional Features ......................................................................................................................................... 7
Frequently Asked Questions ......................................................................................................................... 8
Setting Up Your MXD3G................................................................................................................................ 9
Programming Personal Help Buttons (PHB) and Other Devices - Overview...............................................12
MXD3G PHB and Other Device Groups.......................................................................................................12
Programming PHBs into Groups .................................................................................................................13
Programming Medication Dispensers.........................................................................................................14
Programming Smoke Detectors, Supervised Devices, and CO Detectors...................................................15
Troubleshooting –Use of Status Lights ......................................................................................................16
Troubleshooting –Use of MXD3G Spoken Messages................................................................................. 17
Notifications................................................................................................................................................ 19
Notice to End User: Wireless Telephone Reliability Considerations ..........................................................20
When Using the MXD3G Personal Emergency Response System ..............................................................20

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 3 of 21
Introduction
Congratulations! You have chosen the Mytrex MXD3G Personal Emergency Response System.
The MXD3G has been created to provide you comfort, reassurance, and peace of mind making
it possible for help to be just a touch of a button away.
Pressing your waterproof personal help button (PHB) will immediately activate the MXD3G unit.
Within seconds, your response center will be notified of your need for assistance. When a call
for help is received, the response center’s computers provide an attendant with all of your
personal information. The attendant will talk to you through the MXD3G unit’s speaker phone.
The attendant will then telephone your family, friends, or emergency services based on the
assistance needed. Even if you cannot hear or speak to the attendant, help will be summoned
for you.
The MXD3G unit is fast and simple to install. Your service provider’s representative may
connect the MXD3G unit during an installation visit, you may elect to do it yourself, or you may
ask a friend or relative to install it for you.
To ensure that you always receive the fastest response time possible, it is important that you
notify your service provider of any changes that should be made to your personal account
information. Your response center needs to be aware of changes to your address, telephone
number, responder information, medical history, allergies, doctor information, hidden key
location, and other information you wish to have on file.
Always wear your PHB!
Please contact your service provider if you have any questions or concerns after reading this
manual.

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 4 of 21
Safety Information
The MXD3G base unit must be placed indoors.
To prevent damage to the MXD3G base unit, do not place the MXD3G base unit near
any liquids.
Do not spray or wipe cleaners directly on the MXD3G base unit. Extensive moisture can
cause damage to the MXD3G unit.
Do not abuse the power cord. Never carry the unit by the power cord or yank the cord
to disconnect it from an electrical outlet. Instead, grasp the plug and pull to disconnect.

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 5 of 21
Features
Figure 1: Base Unit Top View
Figure 2: Base Unit Back View
Base Unit
Help Button
Speaker
Status Light
Microphone
Power Block and Cord
(not removable from
base unit)
Cellular
Antenna
Test/Learn
(T/L) Button
RESET
Button
Programming Jack
(for service
provider use only)
Cellular
Antenna

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 6 of 21
Figure 3: Personal Help Button (PHB)
Description of Features
Microphone and Speaker (Figure 1)
The microphone in your MXD3G unit is sensitive enough to hear voice communication around corners
and in other rooms of your home. You do not need to be in the same room with the MXD3G unit for the
response center to hear you! Your MXD3G unit’s audio system is engineered to provide for an increase
of up to 83 times the normal volume.
Control Buttons (Figure 2)
The Reset and Test Learn (T/L) buttons are placed on the back of the MXD3G. These two buttons and the
base unit HELP button on the top of the unit are used to conduct range tests, turn off the MXD, program
the MXD3G to recognize personal help buttons (PHBs), and for other uses. See pages 10 - 16.
Two-Way Voice Communications
After connecting to the response center, your MXD3G unit shifts to a voice communication mode. The
MXD3G usually operates in duplex mode, where both the attendant and you can talk at the same time.
Some response centers can also place the MXD3G in simplex mode, and switch the unit between “talk”
and “listen” modes. Simplex mode can greatly improve the clarity and range of communications
between you and the attendant during certain situations.
Push Button
Indicator
Light
Wrist Strap
Model PHB
Pendant
Model PHB

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 7 of 21
Waterproof Personal Help Button (PHB) (Figure 3)
Your PHB may be worn as a necklace or a bracelet. Both styles are waterproof and should be worn in
the bathtub and shower. Your PHB uses an indicator light to display the status of its internal battery.
While your PHB is being pushed, a green light will indicate that the internal battery is good. A red light
indicates that the internal battery may be weak.
Personal Help Button Performance
The MXD3G unit is equipped with a sophisticated receiver that is carefully matched to the PHB. The
MXD3G unit can receive signals from the Personal Help Button when it is up to 600 feet away from the
base unit.
Battery Monitoring
Your MXD3G unit is equipped with an internal rechargeable battery. The battery provides constant
power to your MXD3G unit for up to 60 hours if power is lost. The MXD3G constantly monitors its
battery condition when the unit is being powered by its battery.
Optional Features
Automatic Testing
Your MXD3G has the capability of being programmed to carry out automatic tests. Your service provider
decides whether such tests will be conducted, their frequency and the type of tests to be done as part of
the service that the provider offers. These tests may include automatic voice tests, during which the
MXD3G sends a test signal to the response center and then connects you to an attendant. The MXD3G
can also send an automatic dial test where the MXD3G “reports in” to the response center and then
completes the call without switching to voice mode. Contact your service provider if you have questions
about its testing policies.
Manual Testing
It is recommended that you test your unit manually at regular intervals, by pushing your PHB. We want
you to be familiar and comfortable with your MXD3G and your monitoring center.
Additional PHBs
Your MXD3G unit can be programmed to respond to multiple PHBs. There are four PHB groups available
in each MXD3G unit, and each group can remember and recognize up to four PHBs. Your MXD3G unit
can be easily reprogrammed to respond to additional PHBs. Please see instructions on page 12 or
contact your service provider.

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 8 of 21
AC Power Monitoring
Your MXD3G may be programmed to send automatic “AC Fail” and/or “AC Restore” messages to your
response center. Contact your service provider for additional information.
Audible Alarm
Your MXD3G unit has an audible alarm that can be silenced for use in applications such as domestic
violence or rape crisis situations. The audible alarm is normally enabled when the PHB is pressed.
Frequently Asked Questions
Does my response center provide 24-hour in home monitoring?
Most response centers provide 24-hour monitoring service. Contact your service provider if you have
any questions.
How can the MXD3G help me to stay at my home and be safe?
Simply press your Personal Help Button (PHB) to activate your MXD3G unit at any time. You can also
press the large HELP button on top of the base unit. The MXD3G allows you to call for help, even if you
are alone and cannot reach or use the telephone. Simply press your PHB and your MXD3G unit will call
the response center where your unit will be identified and connected to a trained attendant. Even if you
cannot communicate with your response center, attendants are trained to treat every received alarm as
a call for help until they are sure you are okay.
Is my MXD3G compatible with all cellular networks?
The MXD3G is only designed to operate with the AT&T 3G Cellular Network. It is not designed to work
with any other cell network or with any land-line telephone service. Please contact your provider if your
MXD3G does not find an AT&T cell signal or reports that the signal is weak.
Will my MXD3G unit affect my personal cell phone?
Your MXD3G unit uses its own dedicated cell phone account and telephone number, and will not
interfere with any aspect of your own personal cell phone. You cannot plug any telephone handset or
other cell phone into your MXD3G.
What if I am outside and you can’t hear me?
An attendant will attempt to contact you over the MXD3G. If you do not respond the attendant will
then follow your response center’s procedures, such as calling your home telephone, your cell phone,
listed responders in the order you have provided, or calling your local emergency services.
Is my Personal Help Button (PHB) waterproof?
Yes! Your PHB is waterproof and we encourage you to wear it in the bathtub or shower, because many
accidents and medical problems occur in these places.

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 9 of 21
What happens to my service if I move or go away for a period of time?
Your MXD3G is a wireless device that can be easily moved and used in any location in which AT&T 3G
cell service is available. However, it does NOT have GPS capabilities and CANNOT determine a user’s
location via signal transmission. Your Response Center’s personnel rely on the accuracy of the
information you provide to them and will direct Emergency Responders to the address they have on file.
Therefore, you must notify your service provider promptly whenever you relocate your MXD3G unit.
Before choosing the MXD3G for your medical alarm needs, it is extremely important that you initiate
tests of the MXD3G with the base unit in the locations where you plan to use it, in order to determine
that solid, repeatable cell service is present at all times.
Setting Up Your MXD3G
Your MXD3G allows you to request assistance 24 hours per day, seven days per week by simply pressing
your Personal Help Button.
Figure 4: Box Contents
1. MXD3G All in One Cellular PERS device 3. Personal Help Button (PHB)
2. 7-inch Cellular Antenna 4. Quick Install Guide and User’s Manual
1 2 3 4
* PHB also available as a wristband accessory. P/N: RA3TX-WRIST-DLR
Installation Requirements
1. Your MXD3G must be registered with Telular before it is installed. Your service provider or installer
should have registered the unit before delivering it to you. Please follow the directions carefully in
Installation Step 4. If the unit continues to announce “Cell Module not activated” after completing
all of the actions in Step 4, please contact your service provider for assistance.
P/N:
072-00015
P/N:
RA3TX-DLR*

Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 10 of 21
Installation Steps
1. Plug the MXD3G power cube into an AC
power outlet that is not controlled by a light
switch. (Figure 5)
2. The MXD3G will automatically turn on and
announce “System Initializing.”
When first installed, the unit will speak
the signal strength, usually followed by
either “Cell Module not activated” or
“Insufficient Cell Service.” If the MXD3G
has been previously activated, the
message “[number] bars, System
Ready” will be heard instead. Note:
These initial messages occur due to
delays in transmitting data back and
forth during the first activation, and do
not mean that something is wrong
with the MXD3G. Continue with the
following steps.
If the unit announces, “Cell module not
activated” when the unit is first plugged
in to AC power, wait about 15-20
seconds for the unit to finish its setup
process. The STATUS indicator should
show a steady green light (Figure 6).
When this occurs, push the RESET
button. After a few seconds the unit
should announce “[number] bars,
system ready.”
If the unit again announces, “Cell
Module not activated,” please contact
your service provider for assistance.
3. If the MXD again announces, “Insufficient Cell Service,” please relocate the base unit to another
place in the residence and plug it into a nearby AC outlet that is not controlled by a switch. Wait 30
seconds and then press the RESET button. If the unit continues to announce “Insufficient Cell
Service,” try another location and repeat until a strong signal is detected. If you are unable to find a
location in the residence that has sufficient cell service, please contact your service provider. Note:
It is important that the signal strength be 2.5 bars or better. If the signal strength is not sufficient,
the MXD3G may not activate with the cellular network or function properly.
4. The Status light located on the left edge of the large HELP button will appear steady green,
indicating that the MXD3G is connected properly and the cellular radio has been activated with the
cellular company.
5. Test the range of the PHB to make sure it works throughout the home and yard. See Testing the PHB
(Range Test Mode), below.
6. Initiate your first call to the Response Center by pressing the PHB or the HELP button.
Figure 5: MXD3G Setup
Figure 6: Status Indicator Location