Napoleon BEF33H User manual

SERVICE MANUAL
W415-1696 / 10.12.16
$10.00
BEF33H & BEF40H
ELECTRIC FIREPLACE
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
ENGLISH
ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE
SAFETY INFORMATION
!
WARNING
If the information in these instructions
are not followed exactly, fire or electrical
shock may result causing property
damage, personal injury or loss of life.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • Fax [phone] • www.napoleonfireplaces.com • [e-mail]

W415-1696 / 10.12.16
2
EN
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
1.0 OPERATING INSTRUCTIONS 3
1.1 MAIN POWER SWITCH AND CONTROL PANEL 3
1.2 OPERATING BY REMOTE CONTROL 4
2.0 REPLACEMENT PARTS 5
2.1 BEF33H OVERVIEW 6
2.2 BEF33H LOG ASSEMBLY 7
2.3 BEF40H OVERVIEW 8
2.4 BEF40H LOG ASSEMBLY 9
3.0 WIRING DIAGRAM 10
4.0 TROUBLESHOOTING 11
4.1 FLAME LED TESTING 13
4.1.1 LED TESTING 13
4.1.2 MOTOR TESTING 15
4.2 LOG/EMBER BED LED TESTING 17
4.3.1 BLOWER TESTING 18
4.3 HEATER/BLOWER TESTING 19
4.3.2 HEATER TESTING 20
4.4 DECORATIVE LED TESTING 22
4.5 HIGH LIMIT SWITCH TESTING 24
5.0 MAINTENANCE 25
5.1 GLASS DOOR REMOVALAND INSTALLATION 25
5.2 LOG, GRATEAND EMBER BEDASSEMBLY REMOVAL 26
5.3 FLAME GLASS REMOVAL 27
5.4 FLAME BOARD REMOVAL 27
5.5 MOTOR REPLACEMENT 28
5.6 CONTROL BOARD REPLACEMENT 28
5.7 LED REPLACEMENT 29
5.8 REMOTE RECEIVER / THERMOSTAT REPLACEMENT 29
5.9 FUSE REPLACEMENT 30
5.10 REMOTE BATTERY REPLACEMENT 30
5.11 CONTROL PANEL REPLACEMENT 31
5.12 HIGH LIMIT SWITCH, HEATER,AND BLOWER REPLACEMENT 32
6.0 NOTES 33
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your municipality
for recycling instructions.
TABLE OF CONTENTS
Instructional videos can be accessed by scanning or clicking QR codes.
NAPOLEON PROFESSIONALS
SUPPORT CENTER

W415-1696 / 10.12.16
3 EN
Once the appliance has been plugged into a grounded electrical outlet or hardwired to a grounded 120V
power supply, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power
failure, when the main power switch of the appliance is in the "I" ON position and the hand held remote
control is in the ON position, the flame generation lights will come back on at the high setting, when
the power supply returns.
The main power switch and control panel are located on the top front of the appliance as illustrated.
POWER SWITCH
HEATER
FLAME
INDICATOR
A. Turn main power switch ON, the flame will be at the brightest setting and the heater will be OFF. To
turn on the heater, push the heater button .
B. To adjust the flame brightness, press the flame button . There are three brightness levels to cycle
through and then an off setting (F1, F2, F3 and then F0). Every time the flame is initiated it will start
at the brightest level.
C. The default setting temperature display is Fahrenheit. To change to the desired temperature format,
press and hold the flame button for 5 seconds, this will change the display from Fahrenheit to
Celsius, or vice versa.
NOTE: After the heater button is pushed, there will be an 8 second delay
between the blower turning on and the heater turning on. After turning
off the heater, the blower will be on for 8 seconds to blow out remaining
heat.
1.0 OPERATING INSTRUCTIONS
1.1 MAIN POWER SWITCH AND CONTROL PANEL
INSTRUCTIONAL VIDEO:
OPERATING INSTRUCTIONS

W415-1696 / 10.12.16
4
EN
A. Ensure the main power switch is in the ON position on the control
board. The appliance will default to the brightest flame setting when
main power is initially switched to ON position.
B. The power button can be used to power up or down the appliance
(the main power switch on the appliance must be in the ON position
for the remote to operate). Pressing power button activates the
power to the appliance. Pressing power button again will turn
off the appliance. The ember and log will fade out after 4 seconds.
C. To adjust the flame brightness, press the flame button . There
are three brightness levels to cycle through and an off setting (F1,
F2, F3 and then F0). F3 is the brightest level.
D. To begin the thermostat function, press the thermostat button ,
there are 7 temperature settings (61°F [16°C], 64°F [18°C], 70°F
[21°C], 75°F [24°C], 81°F [27°C], 86°F [30°C], and off). Press the
thermostat button to cycle through the settings. Once you have
selected the desired temperature, the heater will automatically
function until that temperature is reached. When the room
temperature is a degree lower than the temperature setting, the
heater will turn on.
E. To activate the heater, press the heater button . The blower and
heater will turn on. Press the heater button again to turn off the
heater, the blower will remain on for 8 seconds.
F. To activate the timer, press the timer button . The icon will
illuminate and the time will appear on the LED display. To choose
the desired time, continue to press the timer button. There are 6 settings (1h, 2h, 3h, 4h, 5h and off).
Each setting represents hours of operation. The fireplace will turn off at the setting time.
G. To activate the decoration light, press the light button . There are three settings to cycle through and
an off setting (d1, d2, d3 and then d0). The d1 setting turns the light to white. The d2 setting cycles the
decorative LED in the following order:
- White to orange
- Orange to blue
- Blue to orange & blue
- Orange & blue to orange & white
- Orange & white to white & blue
It will take 8.5 seconds to switch from one colour to the next when in d2 setting. The d3 setting will lock
to a desired colour from the d2 setting.
H. To turn off the appliance, press the power button once on the remote, or switch the main power to
off on the control panel.
NOTE: This hand held remote control has a range of 6 meters or 19 feet from the appliance.
NOTE: When operating the remote control, it must be directed towards the front center of the appliance.
1.2 OPERATING BY REMOTE CONTROL

W415-1696 / 10.12.16
5 EN
41.1C
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts
can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST
DELIVERY DESTINATIONS.
PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR
MOST CASES.
PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.
FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE
ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY
DAMAGE OR PERSONAL INJURY.
!
WARNING
For after sales service, please call 1-888-721-8324
2.0 REPLACEMENT PARTS

W415-1696 / 10.12.16
6
EN
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Ensure to vacuum up any broken glass from inside the appliance before operation.
11 REF. # PART NO. DESCRIPTION 1 2 3 4 5 6 7 8 9 10
REF. # PART NO. DESCRIPTION
12
13
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G405-0007-SER
SWITCH ON/OFF
REMOTE CONTROL TRANSMITTER
W405-0014-SER W405-0015-SER W660-0153-SER W435-0059-SER
W300-0180-SER G660-0003-SER W062-0052-SER
W285-0002-SER
W190-0068-SER
MAIN PCB BOARD WITH SPACERW190-0065-SER
DECORATIVE LED LIGHT WITH SPACER
EMBER LED LIGHT WITH SPACER LOG LED LIGHT (X2)
FUSE 2 Amp (Ø5X20mm)
CONTROL PANE
L
SYNCHRONOUS MOTOR
BLOWER DOOR GLASS FRAME ASSEMBL
Y
W660-0157-SER HIGH LIMIT SWITCH W245-0041-SER HEATING ELEMENTS
W010-3145-SER REFLECTOR WITH BUSHING &ADAPTOR
TEMPERATURE SENSOR
G190-0001-SER
REMOTE CONTROL RECEIVER BOARD
G190-0002-SER
W750-0310-SER W405-0013-SER FLAME LED LIGHT
WIRE ASSEMBL
Y
W475-0952-SER LEFT SIDE BRICK PANE
L
W475-0953-SER RIGHT SIDE BRICK PANE
L
W010-3317-SER LOG ASSEMBL
Y
3
2213
3
2213 2
2
18
16
17 19 20 21 22
14
15
FLAME GLASS
W300-0181-SER
22
FOR REPLACEMENTS PARTS REFER TO: "LOG ASSEMBLY" 1312
2.1 BEF33H OVERVIEW

W415-1696 / 10.12.16
7 EN
REF. # PART NO. DESCRIPTION
1
2
REF. # PART NO. DESCRIPTION
3
4
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G135-0006-SER LEFT SIDE LOG
G135-0007-SER RIGHT SIDE LOG W185-0032-SER
G135-0005-SER GRATE ASSEMBL
Y
EMBER BED
41
4
2
4
3
4
4
STOCKED STOCKED
2.2 BEF33H LOG ASSEMBLY

W415-1696 / 10.12.16
8
EN
3
2213
3
2213 2
2
11 REF. PART NO. DESCRIPTION 1 2 3 4 5 6 7 8 9 10
REF. PART NO. DESCRIPTION
12
13
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G405-0009-SER
SWITCH ON/OFF
REMOTE CONTRO
L
W405-0014-SER
W405-0015-SER
W660-0153-SER
W435-0059-SER
FLAME GLASS
G300-0006-SER G660-0003-SER W062-0052-SER
W285-0002-SER
W190-0068-SER
MAIN PCB BOARD WITH SPACERW190-0065-SER
DECORATIVE LED LIGHT WITH SPACER
EMBER LED LIGHT WITH SPACER LOG LED LIGHT (X2)
FUSE 2 Amp (Ø5X20mm)
CONTROL PANE
L
SYNCHRONOUS MOTOR
BLOWER
W660-0157-SER HIGH LIMIT SWITCH W245-0041-SER HEATING ELEMENTS
W010-0058-SER REFLECTOR WITH BUSHING &ADAPTOR
TEMPERATURE SENSOR
G190-0001-SER
REMOTE CONTROL RECEIVER BOARD
G190-0002-SER
W750-0029-SER W405-0013-SER FLAME LED LIGHT
WIRE ASSEMBL
Y
G475-0008-SER LEFT SIDE BRICK PANE
L
G475-0009-SER RIGHT SIDE BRICK PANE
L
W010-3318-SER LOG ASSEMBL
Y
DOOR GLASS FRAME ASSEMBLY
G300-0007-SER
18
16
17 19 20 21 22
14
15
22
FOR REPLACEMENTS PARTS REFER TO: "LOG ASSEMBLY" 1312
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Ensure to vacuum up any broken glass from inside the appliance before operation.
2.3 BEF40H OVERVIEW

W415-1696 / 10.12.16
9 EN
2.4 BEF40H LOG ASSEMBLY
REF. # PART NO. DESCRIPTION
1
2
REF. # PART NO. DESCRIPTION
3
4
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G135-0008-SER LEFT SIDE LOG
G135-0009-SER RIGHT SIDE LOG W185-0001-SER
G135-0010-SER GRATE ASSEMBL
Y
EMBER BED
41
42
43
44
STOCKED STOCKED

W415-1696 / 10.12.16
10
EN
FLAME LED
EMBER BED LED MOTOR
LOG LED LOG LED PLUG
WIRE NUT WIRE NUT
WIRE NUT
MOTOR
FAN
BLOWER
AC (N) MAIN PCB
TEMPERATURE SENSOR
REMOTE RECEIVER
DECORATIVE LED MAIN ON/OFF
CONTROL BOARD
THERMAL
CUT OFF
HEATER
T-FUSE
#1
#3
#4
#11#10
#12
#19
#2
#13
#5
#16
#15
#9
#14 #18
#17
#7
#6
3.0 WIRING DIAGRAM
+
-

W415-1696 / 10.12.16
11 EN
!
WARNING
4.0 TROUBLESHOOTING
Ember bed is not
glowing or dimming
One log has no light/the ember
bed light is uneven
No light from the ember bed and
logs
1. If the LED strip has one or more LEDs that does not light up, refer
to section 4.2
1. Press the flame button on the control panel to cycle through
the brightness levels as this could restart the ember bed LED
strip.
2. If the LED light is still off, refer to section 4.2
No warm air is coming
out of the appliance
LED indicator light is
flashing
LED flashes 8-10
seconds after pushing
heater button
Heater shuts off and
LED flashes after 30
seconds
Heater is on but little
to no heat is produced
Room temperature is higher than
the set temperature setting
Appliance has overheated
High limit switch is open / has
malfunction
Blower malfunction
One or more heating elements
has malfunctioned
1. Set temperature to a higher setting with remote control.
2. If heater does not turn on, proceed with "LED indicator light is
flashing" test solution.
1. Unplug the appliance and wait 15-20 minutes for the appliance
to cool down
2. Ensure nothing is blocking the air flow from the exhaust of the
appliance
3. Plug in the appliance. If problem persists, refer to section 4.3
1. Refer to section 4.3
SYMPTOM PROBLEM TEST SOLUTION
Dim or no flame Dim Flame
No moving flame (LED light on)
No LED light
1. Press the flame button on the control panel to cycle through
brightness levels in order check if the light will get brighter.
2. If light is still dim, refer to section 4.1
1. Press the flame button on the control panel to cycle through
the flame settings (from F1, F2, F3, to F0) as this could restart the
rotisserie to animate the flame.
2. If flame is still not moving, refer to section 4.1
1. Press the flame button on the control panel to cycle through
the brightness levels
2. If the LED light is still off, refer to section 4.1
IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF
CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE.
TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING.
FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING
THROUGH THE UNIT.
Thermostat failure
One or more colours are
not visible
No LED light
1. Ensure wire connections are firmly connected at the thermostat
and PCB.
2. If appliance is still showing error code E1, replace thermostat.
Refer to section 5.8
1. Press the decorative light button on the remote control
to set the unit to the d2 setting. Wait for 60 seconds.
2. If any of the colours are not working, refer to section 4.4
1. Ensure wire connections are firmly connected at the thermostat and
PCB.
2. If unit is still showing error code E2, replace thermostat.
Refer to section 5.8
3. If unit is still showing error code E2, replace the PCB.
Refer to section 5.6
E1 Error Code
Decorative LEDs
are not functioning
properply
E2 Error Code Thermostat or PCB is shorting

W415-1696 / 10.12.16
12
EN
Motor / rotisserie issue
Obstructing object hitting the
rotisserie
Loose motor mount
Out of spec motor
SYMPTOM PROBLEM TEST SOLUTION
1. Inspect and/or replace connections
1. Inspect PCB / fuse. If damaged/defective, replace parts.
1. Ensure parts are free from any obstructions and inspect for loose
parts. Refer to section 4.1 for further testing.
1. Inspect and/or replace blower.
Dead on arrival
Abnormal noise
coming from the
appliance when flame
is on
Abnormal noise
coming from the
blower
Problem with power supply
connections
Defective PCB
Obstructing object hitting the
blower
Unbalanced blower
Loose blower mount

W415-1696 / 10.12.16
13 EN
4.1 FLAME LED TESTING
Cycle through the brightness
settings by pushing the flame
button on the control panel
Unplug the appliance
(if hardwired, turn off circuit breaker)
To gain access to the PCB and
wire harness, refer to sections
5.0 - 5.4
Ensure the wires from the flame LED
are not pinched, frayed, and are firmly
connected on the PCB and flame LED
(Figure 1 and 2)
Are the LEDs on?
YES
YES YES
NO
NO NO
Appliance is functioning accordingly.
Refer to sections 5.0 - 5.4 for part
reinstallation
Perform LED testing
(Section 4.1.1)
Is the rotisserie turning?
Plug in the appliance
(if hardwired, turn on circuit breaker)
Perform motor testing
(Section 4.1.2)
Perform motor and LED testing
(Section 4.1.1 - 4.1.2)
Is the rotisserie turning?
4.1.1 LED TESTING
NO
YES
Replace the PCB.
Refer to section 5.6
(Control Board Replacement)
Replace the flame LED strip.
Refer to section 5.7
(LED Replacement)
Unplug in the appliance
(If hardwired, turn off circuit breaker)
Plug the appliance
(If hardwired, turn on circuit breaker)
Set multimeter to read
DC voltage
Place positive probe in the CN1+
terminal with the red wire (Figure 3)
Place negative probe in the
CN1- terminal with the black
wire (Figure 3)
Is the voltage reading
within 8V - 12V DC?
FIG. 2
FLAME LED
TERMINAL
MOTOR
FIG. 3
+-
FIG. 1
FLAME LED
WIRING
START HERE
START HERE

W415-1696 / 10.12.16
14
EN
4.1.2 MOTOR TESTING
NO
NO
YES
YES
Replace the wire harness
Replace the motor.
Refer to section 5.5
(Motor Replacement)
Replace the PCB.
Refer to section 5.6
(Control Board Replacement)
Unplug the appliance
(If hardwired, turn off circuit breaker)
Plug in the appliance
(If hardwired, turn on circuit breaker)
Set multimeter to read
AC voltage
Place positive probe on the
MOTOR terminal (Figure 2)
Disconnect the wire on the
MOTOR terminal on the PCB
Reconnect the wire into the
MOTOR terminal on the PCB
Place negative probe on the ground screw on
the junction box located in the bottom right
corner of the appliance (Figure 4)
Is there a voltage reading
approximately 120V AC?
Follow the wire from the motor
until you reach the clear plastic
connectors and disconnect them
(Figure 5)
Using the connector from the PCB/wire
harness, place positive probe into the
terminal with the brown wire and the
negative probe into the terminal with the
white wire (Figure 6)
Is the voltage reading
approximately 120V AC?
START HERE

W415-1696 / 10.12.16
15 EN
FIG. 5 FIG. 6
+-
FIG. 4
-
FIGURES

W415-1696 / 10.12.16
16
EN
4.2 LOG/EMBER BED LED TESTING
Cycle through the brightness
settings by pushing the flame
button on the control panel
Unplug the appliance
(if hardwired, turn off circuit breaker)
To gain access to the PCB and
wire harness, refer to sections
5.0 - 5.4
Ensure the wires from log/ember bed LED are
not pinched, frayed, and are firmly connected
on the PCB and log/ember bed LED
(Figure 7)
YES
YES YES
YES
YES
YES
NO
NO NO
NO
NO
NO
Appliance is functioning accordingly.
Refer to sections 5.0 - 5.4 for part
reinstallation
Replace the PCB.
Refer to section 5.6
(Control Board Replacement)
Perform a continuity test of the wire harness
Place positive probe in the CN2- terminal with the black wire and keep the negative probe
in the connector with the black wire of the right log LED
Did it pass the
continuity test? Replace the wire harness
Replace LEDs
(Refer to section 5.7)
Replace the ember bed LED
strip. Refer to section 5.7
(LED Replacement)
Replace the right log LED.
Refer to section 5.7
(LED Replacement)
Turn off appliance
(Control panel switch)
NOTE: THE VOLTAGE
READING WILL
CONSTANTLY
FLUCTUATE
Turn off appliance
(Control panel switch)
Turn off appliance
(Control panel switch)
Turn off appliance
(Control panel switch)
Set multimeter to read
DC voltage
Place positive probe in the
CN2+ terminal with the red wire
(Figure 8)
Keep positive probe in the
CN2+ terminal with the red wire
Keep positive probe in the
CN2+ terminal with the red wire
Keep positive probe in the
CN2+ terminal with the red wire
Place negative probe in the
CN2- terminal with the black wire
(Figure 8)
Place the negative probe into the
connector with the black wire of
the ember bed LED strip (Figure 9)
Place the negative probe into the
connector with the black wire of
the left log LED (Figure 9)
Place the negative probe into the
connector with the black wire of
the right log LED (Figure 9)
Turn appliance on
(Control panel switch)
Turn appliance on
(Control panel switch)
Turn appliance on
(Control panel switch)
Turn appliance on
(Control panel switch)
Is the voltage reading
within 8V - 12V DC?
Is the voltage reading
within 5V - 7V DC?
Is the voltage reading
within 7V - 9V DC?
Is the voltage reading
within 9V - 12V DC?
Plug in the appliance
(if hardwired, turn on circuit breaker)
Are the log/ember LEDs
working?
START HERE
Turn off appliance
(Control panel switch)
Replace the left log LED.
Refer to section 5.7
(LED Replacement)

W415-1696 / 10.12.16
17 EN
FIG. 8
LOG/EMBER BED LED
TERMINAL
FIG. 7
FIG. 9
+-
-
FIGURES

W415-1696 / 10.12.16
18
EN
Unplug the appliance
(if hardwired, turn off circuit breaker)
Unplug the appliance
(if hardwired, turn off circuit breaker)
Set multimeter to
read AC voltage
Disconnect the orange wire on the
FAN terminal on the PCB
(Figure 10)
Check if fan spins with little
or no resistance
Place the positive probe
on the FAN terminal
(Figure 11)
Place the negative probe on the
ground screw on the junction box
(Figure 12)
Plug the appliance
(if hardwired, turn on circuit breaker)
Plug in the appliance
(if hardwired, turn on circuit breaker)
PCB needs to be replaced
Refer to section 5.6 (Control
Board Replacement)
Follow the wire from the fan
until you reach the clear plastic
connectors, and disconnect
Identify which side of the
disconnected wire is coming
from the PCB
Place the positive probe into the terminal
with the orange wire (Figure 13)
Place the negative probe into the
terminal with the white wire (Figure 13)
Is the voltage reading
approximately 120V AC?
Replace the blower
Refer to section 5.12 (High Limit Switch,
Heater, and Blower Replacement)
Is the heater on?
Is the blower on?
Appliance is fuctioning accordingly.
Refer to sections 5.0 - 5.4 for part
reinstallation
Perform blower testing
(Section 4.3.1)
Perform heater testing
(Section 4.3.2)
Does the appliance
turn off after 8
seconds of pressing
the heater button?
Perform blower and heater testing
(Section 4.3.1 - 4.3.2)
Perform high
limit switch
testing
(Section 4.5)
Is the blower on?
Unplug the appliance
(if hardwired, turn off circuit breaker)
To gain access to the PCB and
wire harness, refer to sections
5.0 - 5.4
Ensure the wires from FAN and
HEATER are not pinched, frayed, and
are firmly connected on both sides
(Figure 10)
Perform a visual check for burns,
sparks, damages, etc. Replace any
damaged parts
Plug in the appliance
(if hardwired, turn on circuit breaker)
4.3 HEATER/BLOWER TESTING
Is the voltage reading
approximately 120V AC?
Replace the wire harness
YES
YES
YES
YES
YES
YES
NO
NO
NO
NO NO
NO
Turn on heater by pressing the heater
button on the control panel
Turn on heater by pressing the heater
button on the control panel
Turn on heater by pressing the heater
button on the control panel
4.3.1 BLOWER TESTING
START HERE
START HERE

W415-1696 / 10.12.16
19 EN
FIG. 12FIG. 11
FAN
TERMINAL
HEATER
TERMINAL
FIG. 10
FIG. 13
+
+
-
-
FIGURES

W415-1696 / 10.12.16
20
EN
4.3.2 HEATER TESTING
!
WARNING
RISK OF ELECTRICAL SHOCK.
THIS SECTION REQUIRES THE APPLIANCE AND THE HEATER TO STAY TURNED ON. DO NOT
UNPLUG ANY CONNECTIONS WHILE PERFORMING THE STEPS OF THIS SECTION.
Set multimeter to read
AC voltage
Turn appliance on using
the rocker switch
Place the negative probe on
the AC-N terminal on the PCB
(Figure 14)
Place the positive probe on
the COMM terminal on the
largest relay of the PCB
(Figure 15)
Is the voltage reading
approximately 120V AC?
Is the voltage reading
approximately 120V AC?
Press the heater
button and wait 8 seconds
Is the voltage reading
approximately 120V AC?
Is the voltage reading
approximately 120V AC?
Is the voltage reading
approximately 120V AC?
Is the voltage reading
approximately 120V AC?
Is the voltage reading
approximately 120V AC?
Place the positive probe
on the right terminal of
the high limit switch
(Figure 17)
Place the postive probe
on the left terminal of the
high limit switch
(Figure 18)
Place the positive probe on the rear
left terminal of the heating element
(Figure 19)
Place the positive probe on the front
left terminal of the heating element
(Figure 20)
Remove the negative probe on the
AC-N terminal and place it on the
right terminal of the heating element
Set a clamp multimeter to read
amperage and clamp around
wire #3 (Figure 21)
Is the amperage reading
approximately 10A?
Replace the heater.
Refer to section 5.12
(High Limit Switch,
Heater, and Blower
Replacement)
Replace the heater.
Refer to section 5.12
(High Limit Switch,
Heater, and Blower
Replacement)
Ensure power supply
connections are in.
Refer to section 3.0
(Wiring Diagram)
Replace PCB.
Refer to section 5.6
(Control Board
Replacement)
Replace wire
harness
Replace wire
harness
Replace wire #3 on the
right side of the heater
Replace wire
harness
Replace high limit
switch.
Refer to section 5.12
(High Limit Switch,
Heater, and Blower
Replacement)
Place the positive probe
on the N.O. terminal on the
largest relay of the PCB
(Figure 16)
YES
YES
YES
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
NO
NO
NO
START HERE