Napoleon BEF33H User manual

SERVICE MANUAL
W415-1696 / 10.12.16
$10.00
BEF33H & BEF40H
ELECTRIC FIREPLACE
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
ENGLISH
ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE
SAFETY INFORMATION
!
WARNING
If the information in these instructions
are not followed exactly, fire or electrical
shock may result causing property
damage, personal injury or loss of life.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • Fax [phone] • www.napoleonfireplaces.com • [e-mail]

W415-1696 / 10.12.16
2
EN
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
1.0 OPERATING INSTRUCTIONS 3
1.1 MAIN POWER SWITCH AND CONTROL PANEL 3
1.2 OPERATING BY REMOTE CONTROL 4
2.0 REPLACEMENT PARTS 5
2.1 BEF33H OVERVIEW 6
2.2 BEF33H LOG ASSEMBLY 7
2.3 BEF40H OVERVIEW 8
2.4 BEF40H LOG ASSEMBLY 9
3.0 WIRING DIAGRAM 10
4.0 TROUBLESHOOTING 11
4.1 FLAME LED TESTING 13
4.1.1 LED TESTING 13
4.1.2 MOTOR TESTING 15
4.2 LOG/EMBER BED LED TESTING 17
4.3.1 BLOWER TESTING 18
4.3 HEATER/BLOWER TESTING 19
4.3.2 HEATER TESTING 20
4.4 DECORATIVE LED TESTING 22
4.5 HIGH LIMIT SWITCH TESTING 24
5.0 MAINTENANCE 25
5.1 GLASS DOOR REMOVALAND INSTALLATION 25
5.2 LOG, GRATEAND EMBER BEDASSEMBLY REMOVAL 26
5.3 FLAME GLASS REMOVAL 27
5.4 FLAME BOARD REMOVAL 27
5.5 MOTOR REPLACEMENT 28
5.6 CONTROL BOARD REPLACEMENT 28
5.7 LED REPLACEMENT 29
5.8 REMOTE RECEIVER / THERMOSTAT REPLACEMENT 29
5.9 FUSE REPLACEMENT 30
5.10 REMOTE BATTERY REPLACEMENT 30
5.11 CONTROL PANEL REPLACEMENT 31
5.12 HIGH LIMIT SWITCH, HEATER,AND BLOWER REPLACEMENT 32
6.0 NOTES 33
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your municipality
for recycling instructions.
TABLE OF CONTENTS
Instructional videos can be accessed by scanning or clicking QR codes.
NAPOLEON PROFESSIONALS
SUPPORT CENTER

W415-1696 / 10.12.16
3 EN
Once the appliance has been plugged into a grounded electrical outlet or hardwired to a grounded 120V
power supply, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power
failure, when the main power switch of the appliance is in the "I" ON position and the hand held remote
control is in the ON position, the flame generation lights will come back on at the high setting, when
the power supply returns.
The main power switch and control panel are located on the top front of the appliance as illustrated.
POWER SWITCH
HEATER
FLAME
INDICATOR
A. Turn main power switch ON, the flame will be at the brightest setting and the heater will be OFF. To
turn on the heater, push the heater button .
B. To adjust the flame brightness, press the flame button . There are three brightness levels to cycle
through and then an off setting (F1, F2, F3 and then F0). Every time the flame is initiated it will start
at the brightest level.
C. The default setting temperature display is Fahrenheit. To change to the desired temperature format,
press and hold the flame button for 5 seconds, this will change the display from Fahrenheit to
Celsius, or vice versa.
NOTE: After the heater button is pushed, there will be an 8 second delay
between the blower turning on and the heater turning on. After turning
off the heater, the blower will be on for 8 seconds to blow out remaining
heat.
1.0 OPERATING INSTRUCTIONS
1.1 MAIN POWER SWITCH AND CONTROL PANEL
INSTRUCTIONAL VIDEO:
OPERATING INSTRUCTIONS

W415-1696 / 10.12.16
4
EN
A. Ensure the main power switch is in the ON position on the control
board. The appliance will default to the brightest flame setting when
main power is initially switched to ON position.
B. The power button can be used to power up or down the appliance
(the main power switch on the appliance must be in the ON position
for the remote to operate). Pressing power button activates the
power to the appliance. Pressing power button again will turn
off the appliance. The ember and log will fade out after 4 seconds.
C. To adjust the flame brightness, press the flame button . There
are three brightness levels to cycle through and an off setting (F1,
F2, F3 and then F0). F3 is the brightest level.
D. To begin the thermostat function, press the thermostat button ,
there are 7 temperature settings (61°F [16°C], 64°F [18°C], 70°F
[21°C], 75°F [24°C], 81°F [27°C], 86°F [30°C], and off). Press the
thermostat button to cycle through the settings. Once you have
selected the desired temperature, the heater will automatically
function until that temperature is reached. When the room
temperature is a degree lower than the temperature setting, the
heater will turn on.
E. To activate the heater, press the heater button . The blower and
heater will turn on. Press the heater button again to turn off the
heater, the blower will remain on for 8 seconds.
F. To activate the timer, press the timer button . The icon will
illuminate and the time will appear on the LED display. To choose
the desired time, continue to press the timer button. There are 6 settings (1h, 2h, 3h, 4h, 5h and off).
Each setting represents hours of operation. The fireplace will turn off at the setting time.
G. To activate the decoration light, press the light button . There are three settings to cycle through and
an off setting (d1, d2, d3 and then d0). The d1 setting turns the light to white. The d2 setting cycles the
decorative LED in the following order:
- White to orange
- Orange to blue
- Blue to orange & blue
- Orange & blue to orange & white
- Orange & white to white & blue
It will take 8.5 seconds to switch from one colour to the next when in d2 setting. The d3 setting will lock
to a desired colour from the d2 setting.
H. To turn off the appliance, press the power button once on the remote, or switch the main power to
off on the control panel.
NOTE: This hand held remote control has a range of 6 meters or 19 feet from the appliance.
NOTE: When operating the remote control, it must be directed towards the front center of the appliance.
1.2 OPERATING BY REMOTE CONTROL

W415-1696 / 10.12.16
5 EN
41.1C
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts
can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE
REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST
DELIVERY DESTINATIONS.
PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR
MOST CASES.
PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.
FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE
ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY
DAMAGE OR PERSONAL INJURY.
!
WARNING
For after sales service, please call 1-888-721-8324
2.0 REPLACEMENT PARTS

W415-1696 / 10.12.16
6
EN
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Ensure to vacuum up any broken glass from inside the appliance before operation.
11 REF. # PART NO. DESCRIPTION 1 2 3 4 5 6 7 8 9 10
REF. # PART NO. DESCRIPTION
12
13
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G405-0007-SER
SWITCH ON/OFF
REMOTE CONTROL TRANSMITTER
W405-0014-SER W405-0015-SER W660-0153-SER W435-0059-SER
W300-0180-SER G660-0003-SER W062-0052-SER
W285-0002-SER
W190-0068-SER
MAIN PCB BOARD WITH SPACERW190-0065-SER
DECORATIVE LED LIGHT WITH SPACER
EMBER LED LIGHT WITH SPACER LOG LED LIGHT (X2)
FUSE 2 Amp (Ø5X20mm)
CONTROL PANE
L
SYNCHRONOUS MOTOR
BLOWER DOOR GLASS FRAME ASSEMBL
Y
W660-0157-SER HIGH LIMIT SWITCH W245-0041-SER HEATING ELEMENTS
W010-3145-SER REFLECTOR WITH BUSHING &ADAPTOR
TEMPERATURE SENSOR
G190-0001-SER
REMOTE CONTROL RECEIVER BOARD
G190-0002-SER
W750-0310-SER W405-0013-SER FLAME LED LIGHT
WIRE ASSEMBL
Y
W475-0952-SER LEFT SIDE BRICK PANE
L
W475-0953-SER RIGHT SIDE BRICK PANE
L
W010-3317-SER LOG ASSEMBL
Y
3
2213
3
2213 2
2
18
16
17 19 20 21 22
14
15
FLAME GLASS
W300-0181-SER
22
FOR REPLACEMENTS PARTS REFER TO: "LOG ASSEMBLY" 1312
2.1 BEF33H OVERVIEW

W415-1696 / 10.12.16
7 EN
REF. # PART NO. DESCRIPTION
1
2
REF. # PART NO. DESCRIPTION
3
4
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G135-0006-SER LEFT SIDE LOG
G135-0007-SER RIGHT SIDE LOG W185-0032-SER
G135-0005-SER GRATE ASSEMBL
Y
EMBER BED
41
4
2
4
3
4
4
STOCKED STOCKED
2.2 BEF33H LOG ASSEMBLY

W415-1696 / 10.12.16
8
EN
3
2213
3
2213 2
2
11 REF. PART NO. DESCRIPTION 1 2 3 4 5 6 7 8 9 10
REF. PART NO. DESCRIPTION
12
13
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G405-0009-SER
SWITCH ON/OFF
REMOTE CONTRO
L
W405-0014-SER
W405-0015-SER
W660-0153-SER
W435-0059-SER
FLAME GLASS
G300-0006-SER G660-0003-SER W062-0052-SER
W285-0002-SER
W190-0068-SER
MAIN PCB BOARD WITH SPACERW190-0065-SER
DECORATIVE LED LIGHT WITH SPACER
EMBER LED LIGHT WITH SPACER LOG LED LIGHT (X2)
FUSE 2 Amp (Ø5X20mm)
CONTROL PANE
L
SYNCHRONOUS MOTOR
BLOWER
W660-0157-SER HIGH LIMIT SWITCH W245-0041-SER HEATING ELEMENTS
W010-0058-SER REFLECTOR WITH BUSHING &ADAPTOR
TEMPERATURE SENSOR
G190-0001-SER
REMOTE CONTROL RECEIVER BOARD
G190-0002-SER
W750-0029-SER W405-0013-SER FLAME LED LIGHT
WIRE ASSEMBL
Y
G475-0008-SER LEFT SIDE BRICK PANE
L
G475-0009-SER RIGHT SIDE BRICK PANE
L
W010-3318-SER LOG ASSEMBL
Y
DOOR GLASS FRAME ASSEMBLY
G300-0007-SER
18
16
17 19 20 21 22
14
15
22
FOR REPLACEMENTS PARTS REFER TO: "LOG ASSEMBLY" 1312
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Ensure to vacuum up any broken glass from inside the appliance before operation.
2.3 BEF40H OVERVIEW

W415-1696 / 10.12.16
9 EN
2.4 BEF40H LOG ASSEMBLY
REF. # PART NO. DESCRIPTION
1
2
REF. # PART NO. DESCRIPTION
3
4
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G135-0008-SER LEFT SIDE LOG
G135-0009-SER RIGHT SIDE LOG W185-0001-SER
G135-0010-SER GRATE ASSEMBL
Y
EMBER BED
41
42
43
44
STOCKED STOCKED

W415-1696 / 10.12.16
10
EN
FLAME LED
EMBER BED LED MOTOR
LOG LED LOG LED PLUG
WIRE NUT WIRE NUT
WIRE NUT
MOTOR
FAN
BLOWER
AC (N) MAIN PCB
TEMPERATURE SENSOR
REMOTE RECEIVER
DECORATIVE LED MAIN ON/OFF
CONTROL BOARD
THERMAL
CUT OFF
HEATER
T-FUSE
#1
#3
#4
#11#10
#12
#19
#2
#13
#5
#16
#15
#9
#14 #18
#17
#7
#6
3.0 WIRING DIAGRAM
+
-