NatComm FAXSWITCH 2 User manual

FAXSWITCH 2
USER GUIDE
For Technical Assistance
Please Phone: [phone]
National Communications (Aust.) Pty. Ltd.
Units 11, 39 Lawrence Dr NERANG QLD 4211
www.natcomm.com.au

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PRODUCT DESCRIPTION
FAXSWITCH 2 is a sophisticated Line Sharing device which is designed
to allow you to connect a FAX MACHINE or FAX/MODEM to your existing
Telecom or PABX line.
It provides you with the ultimate in flexibility, in order to meet a wide range
of applications. This device is designed to operate on an ordinary single
telephone line, with a PABX or other Multi Line telephone system.
It provides you with a choice of TWO different methods of automatically
receiving incoming FAX calls, on an existing voice line.
TRADITIONAL (AUTO-ANSWER) FAXSWITCH OPERATION
VOICE PRIORITY FAXSWITCH OPERATION
For outgoing calls, an EXCLUSION FACILITY is provided. This means
that if the telephone line is already in use when the FAX device attempts
to initiate a call, it will be blocked from the line and will not be allowed
access to the line until the line is free. Similarly, telephones connected
direct to the PHONE PORT outlet of FAXSWITCH 2 cannot ‘Barge-In’ on
a FAX transmission.
If you intend to use the Traditional (Auto-Answer) Faxswitch Method and
you have more than 1 telephone socket in use on your line, then
FAXSWITCH 2 will require professional installation.
If you intend to use the Voice Priority Faxswitch Method, or you use a
Cordless Phone with 1 or more handsets, then you will be able to simply
connect FAXSWITCH 2 to ANY telephone socket on your line. It will take
you just a few minutes.
PABX applications will require professional installation.
Please review this user guide thoroughly, select the operating mode
which best suits your requirements and then follow carefully the
appropriate installation and operating procedure.

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TWO OPERATING MODES
FaxSwitch 2 provides Two methods of receiving Fax calls:
1. TRADITIONAL (AUTO-ANSWER) FAXSWITCH
OPERATION
This mode is based on the traditional method, where
FaxSwitch 2 will answer ALL incoming calls FIRST, briefly
“listen” to this call for Fax Calling Tones (CNG Tones) and then
connect the call to your Fax or Telephones. See page 5 for full
details.
 You will receive Fax Calls without your telephones ringing.
 Your incoming Voice Callers will experience a short detection
routine & delay before ringing through to your telephones.
 This mode requires installation by a telephone technician where
more than one telephone socket is used on your line.
2. VOICE PRIORITY FAXSWITCH OPERATION
This mode is TRANSPARENT in operation, which means that
FaxSwitch 2 will not ANSWER the call. It operates with your
telephone line in a unique manner and will not affect the
operation of any of the other telephone devices that may be fitted
to your line. See page 6 for full details.
 Your incoming Voice Callers do not experience any delay
 Calls must be answered first, by a telephone or answering
machine before an incoming Fax call can be detected and
transferred.
 Not recommended unless an Answering Machine is used. You
can use a separate Answering Machine, or an Answering
Machine combined within your Fax Device.
 Easy User Installation

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OPERATING PROCEDURE
For Traditional Faxswitch method
This method is based on the traditional Faxswitch method, where this unit
will automatically answer ALL incoming calls FIRST after 2 rings. It will
then briefly “listen” to this call for Fax Calling Tones (CNG Tones).
If CNG tones are detected, FaxSwitch 2 will RING your attached Fax
Device and connect the incoming Fax Call to it.
If CNG tones are NOT detected, FaxSwitch 2 will RING all of the
telephones attached to the PHONE PORT outlet.
With this mode of operation, you will be able to receive Fax Calls
WITHOUT your telephones ringing first.
Incoming voice calls however will all be answered first by FaxSwitch 2
a short delay will be experienced by the caller before your telephones
begin to ring. FaxSwitch 2 will generate a ring, similar to the normal
telephone exchange ring back to your callers until you are able to answer
the line.
Fax calls that are manually dialed (i.e. the caller has dialed your number
but has not pressed the Send key) can be transferred to your Fax device,
from any telephone on your line, by pressing 3 on your telephone. You
should then hang up.
Please Note - With this mode, all telephones connected to your telephone
line must be connected direct to the LINE OUT port of FaxSwitch 2. If
you are only using one telephone on your line, or a single Cordless
Telephone system, then you should connect this to the LINE OUT port of
your unit. With this method, if you have other phones located on other
telephone sockets on your line, then you will need to have Professional
Installation.
When used on PBX systems, FaxSwitch 2 should be installed by an
ACMA approved telephone cabling technician.
DIP SWITCH SETTINGS
If you wish to set FaxSwitch 2 to operate in this mode, please set :
Dip Switch 1 to the OFF position.

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OPERATING PROCEDURE
For Voice Priority Faxswitch method
In this mode, FaxSwitch 2 is set to VOICE PRIORITY operation and is
TRANSPARENT so that your voice callers will not detect its presence.
It will also work with all other telephone devices fitted to your line. If you
wish to set FaxSwitch 2 to operate in this mode, please set :
Dip Switch 1 to the OFF position.
OPERATION WHEN OFFICE IS ATTENDED
Answer all of your incoming calls, on any phone and converse with your
callers as normal. However, if you hear a ‘beep’ soon after answering,
then this call is an Auto-dialed Fax Transmission. FaxSwitch 2 will also
hear this ‘beep’ and will then automatically transfer this incoming Fax call
to your Fax device. You will hear a ‘click’ following the ‘beep’ confirming
that detection has taken place. Simply hang up and FaxSwitch 2 will do
the rest.
This ‘beep’ is known as a CNG tone. They are sent every 3 seconds from
almost all Fax machines. The above procedure will usually take place
within 3 seconds of answering the call. In some areas it may be
necessary to wait for the second CNG tone before hanging up. You will
hear a ‘click’ on the line when the transfer has occurred. Simply hang up,
FaxSwitch 2 will do the rest.
Occasionally you will also answer Manually Dialed Fax calls where the
caller will request your Fax Device. You should ask the caller to press
their Start/Transmit key. FaxSwitch 2 will detect the CNG Tone and
will redirect the incoming call to your Fax Device. You can now hang up.
Alternatively, you can also transfer the incoming caller to your Fax Device
by pressing 3. This command will redirect the incoming call to your Fax
Device. You can now hang up.

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OPERATION WHEN OFFICE IS UNATTENDED
OPERATION WITH AN ANSWERING MACHINE
FaxSwitch 2 will always allow your separate answering machine,
connected to any telephone socket, to answer your calls when your site is
unattended. Once the call has been answered, FaxSwitch 2 will then
listen for a CNG Tone, and if detected will redirect this Fax call to your
Fax device and instruct your answering machine to reset. Voice calls are
totally ignored by FaxSwitch 2. It is strongly recommended that you re-
record your ‘Out Going Message’ and leave 3-4 seconds of silence before
speaking. This silence at the beginning of your message will allow
FaxSwitch 2 to detect the first CNG tone without interference from your
message.
This precaution will ensure quick and reliable Fax detection even with
poor line conditions. Some answering machines when located on a
separate telephone socket will not hang up when FaxSwitch 2 takes
the call from it. In this situation, you will need to connect your answering
machine direct to the LINE OUT port outlet of FaxSwitch 2.
OPERATION WITHOUT AN ANSWERING MACHINE
FaxSwitch 2 can be set to DIVERT your incoming calls to your Fax
Machine after 8 rings, so that it can receive a Fax Call when your site is
unattended. However, should the call be a VOICE CALL, then they will
also be answered by your FAX DEVICE.
If you wish to ENABLE this feature, please set:
DIP SWITCH 4 to the ON position.
Because Voice calls can be answered by your Fax Device, we
recommend that users that DO NOT USE an Answering Machine, should
configure FaxSwitch 2 for operation using the Traditional Faxswitch
Method.

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INSTALLATION TRADITIONAL FAXSWITCH
When you use only 1 telephone socket
Please refer to the diagram on page 8
SUITABLE FOR USER INSTALLATION.
1. Unplug all equipment from the telephone socket to be used.
2. REMOVE the telephone line cord fitted to your FAX DEVICE (unplug
it from the modular connection on your Fax device).
Using the cable you have just removed, CONNECT the modular end of
this cable to the LINE IN port of FAXSWITCH. The other end of the cable
(with the large Telstra format male plug) should be connected to your
telephone line socket.
Use the supplied Modular-Modular line cord to connect the FAX DEVICE
to the FAX MACHINE port of FaxSwitch 2. If the Fax Machine has
more than 1 port, use the LINE port.
Connect your telephone to the LINE OUT of FaxSwitch 2 using the
supplied cable with female socket. If an answering machine is used, fit
this with the telephone using a double telephone adaptor (not included).
Connect the supplied 12VAC Power Adaptor and then switch it ON.
SET your FAX DEVICE to the AUTOMATIC RECEIVE MODE.
SET your FAX DEVICE to ANSWER on the FEWEST RINGS possible. If
Fax/Phone or FaxSwitch settings are provided on your Fax Device,
ensure that they are DISABLED.
If ADSL or CALLERID is used on this telephone line, please refer to
pages 16-17.
READ THIS USER GUIDE thoroughly to obtain a full understanding of the
operation of this device.

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INSTALLATION FOR MULTI-STOCKET USE
When you use telephones on more than 1 telephone socket
Please refer to the diagram on page 10
INSTALLATION MUST BE CARRIED OUT BY A QUALIFIED TECHNICIAN
The LINE IN port of FaxSwitch 2 must be wired direct to the incoming
telephone line at your MASTER TELEPHONE SOCKET.
All of your telephones, including all telephones located on different
sockets must be wired direct from the LINE OUT port of FaxSwitch 2.
This is necessary to allow FaxSwitch 2 to ring all telephones.
The Fax Device must be connected to the FAX MACHINE port of
FaxSwitch 2. If the Fax Machine has more than 1 port, use the LINE
port.
This is normally accomplished by fitting a new telephone socket next to
your original telephone socket (or fitting a new telephone socket on top of
your original telephone socket). All telephone extensions are then
transferred to this second telephone socket.
Once this is done, the TELEPHONE LINE IN port of FaxSwitch 2 is
then connected to the original telephone socket. The TELEPHONE LINE
OUT port of FaxSwitch 2 is connected to the new telephone socket.
This procedure should be carried out by an ACMA approved
telephone cabling technician.
If ADSL or Caller ID is used on this line, refer to pages 15-16

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INSTALLATION VOICE PRIORITY METHOD
Please refer to the diagram on page 12
1. Unplug all equipment from the telephone socket to be used.
2. REMOVE the telephone line cord fitted to your FAX DEVICE (unplug it
from the modular connection on the telephone).
3. Using the cable you have just removed, CONNECT the modular end of
this cable to the LINE IN port of FaxSwitch 2. CONNECT the other
end into your telephone line socket.
4. Using one of the supplied Modular - Modular line cords, CONNECT
your TELEPHONE to the LINE OUT port of FAX SWITCH 2.
5. If an Answering Machine is used, fit this with the telephone using a
double telephone adaptor (not supplied).
6. Using the other supplied Modular - Modular line cord, CONNECT the
FAX DEVICE to the FAX MACHINE port of FaxSwitch 2. If the Fax
Machine has more than 1 port, use the LINE port.
7. CONNECT the supplied 12VAC Power Supply and switch it ON.
8. SET your FAX DEVICE to it's AUTOMATIC RECEIVE MODE. Then
SET your FAX DEVICE to ANSWER on the FEWEST RINGS possible.
If Fax/Phone switching settings are provided on your Fax Device,
ensure that they are all DISABLED.
9. If ADSL or CALLER ID is used on this telephone line, please refer to
pages 16-17.
10. READ THIS USER GUIDE thoroughly to obtain a full understanding
of the operation of this device.

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Any T
elephone
Socket

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For connection to a PBX Multi-Line System
FaxSwitch 2 can be fitted to one specific line of a PBX type system,
(usually the last choice line) which uses conventional PSTN telephone
lines
Once fitted, the system will operate exactly as described previously, for
operation on the selected line. The same installation procedure is used
for both the Traditional and Voice Priority operating methods.
NOTE - A small number of sites use ISDN Digital telephone lines. In this
situation, FaxSwitch 2 cannot be fitted direct to these lines as
described below. It must instead be connected to an Analogue extension
of the Commander or PABX type system.
Installation Procedure
1. The incoming telephone line, prior to the system controller should be
connected to the TELEPHONE LINE IN port of FaxSwitch 2.
2. The TELEPHONE LINE OUT port of FaxSwitch 2 should be
connected to the system controller.
3. The FAX DEVICE should then be connected to the FAX MACHINE
port of FaxSwitch 2. If the Fax Machine has more than 1 port, use
the LINE port.
4. CONNECT the supplied 12VAC Power Supply and switch it ON.
5. SET your FAX DEVICE to it's AUTOMATIC RECEIVE MODE. Then
SET your FAX DEVICE to ANSWER on the FEWEST RINGS possible.
If Fax/ Phone switching settings are provided on your Fax Device,
ensure that they are all DISABLED.
6. READ THIS USER GUIDE thoroughly to obtain a full understanding of
the operation of this device.

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OPERATION WITH ADSL
FAX SWITCH 2 is compatible with the use of ADSL on the same
telephone line, PROVIDING you use a HIGH QUALITY ADSL FILTER.
To avoid Fax Detection problems, it is ESSENTIAL to fit a SINGLE High
Quality ADSL filter immediately ahead of FAX SWITCH 2.
If you use ADSL2 or ADSL2+, you MUST ensure that your filter is suitable
for whichever service type you use. ADSL filters cannot be used for the
newer ADSL2 or ADSL2+ services. ADSL2 filters cannot be used for the
newer ADSL2+ service.
Failure to do so, or use of additional ADSL filters connected direct to your
telephones, WILL cause problems in the operation of your FAX SWITCH
2 and ADSL service.
Please Note - Most ADSL FILTERS, designed for separate connection to
each telephone on your line (as usually supplied with ADSL modems) are
not suitable.
We strongly recommend use of the High Quality C10 brand ADSL
FILTER (model C10245E), as they provide the high efficiency filtering
required to detect CNG Fax Tones. Further information on the C10245E
ADSL filter can be viewed at : www.c10.com.au
You can purchase this model from your Dealer, any TELSTRA shop, or
on line at : www.natcomm.com.au for $35.00 incl GST.

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USING CALLER ID (CLI)
If you plan to use CallerID (CLI) on your telephone line, then you will need
to set Dip Switch 3 to the ON position.
See page 17 for details of Dip Switch settings.
This is because FaxSwitch 2, in its default configuration, does NOT
ALLOW the first ring of an incoming call to pass through to the telephones
connected to the TELEPHONE LINE OUT port. It does this whether FAX
SWITCH 2 is set to operate in the Voice Priority or Traditional Faxswitch
modes.
When CallerID (CLI) is connected to a telephone line, the caller’s phone
number (unless the caller elects not to send this information) is sent as a
modem type transmission of information before the first full telephone ring
of incoming telephone calls.
In the default configuration of FaxSwitch 2, this information would not
be received by the CLI reading device.
When Dip Switch 3 is set to the ON position, FaxSwitch 2 will pass
incoming calls immediately to the telephones connected to the
TELEPHONE LINE OUT port so that they can display the CLI information.
The only difference you will experience with this switch change is that the
telephones connected direct to the PHONE DEVICE PORT will ring
ONCE before stopping, when Fax calls are received.
For this reason, it is best to leave Dip Switch 3 set to the OFF position
unless CallerID (CLI) is used.
If SW3 is set to ON - CallerID (CLI) is used on this line.
If SW3 is set to OFF - CallerID (CLI) is NOT used on this line.

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DIP SWITCH OPTIONS
FaxSwitch 2 is a sophisticated Line Sharing device which is designed
to provide you with the ultimate in flexibility, in order to meet a wide range
of customer applications.
Four Dip Switches are located on the underside of the device, which allow
you to individually configure your FaxSwitch 2 solution.
The function of each Dip Switch is described in detail elsewhere in this
User Guide. A summary of the functions of each switch are listed below :
Dip Switch 1 is used to select between TRADITIONAL and VOICE
PRIORITY Faxswitch operation. See pages 5-7 for further detail.
Dip Switch 1 if set to ON, selects VOICE PRIORITY Faxswitch operation
Dip Switch 1 if set to OFF, selects TRADITIONAL Faxswitch operation
Dip Switch 2 is used when your Fax Device will not Dial Out. See
page 19 for further detail.
Dip Switch 2 if set to ON, configures FaxSwitch 2 to overcome this
problem
Dip Switch 2 if set to OFF, selects normal operation
Dip Switch 3 is used when you use CallerID on your telephone line.
See page 17 for further detail.
Dip Switch 3 if set to ON, allows CallerID operation. Dip Switch 3 if set to
OFF, selects normal operation
Dip Switch 4 is used when you require you Fax Device to answer
calls after 8 rings. See page 7 for further detail.
Dip Switch 4 if set to ON, allows your Fax Device to Answer after 8 rings
Dip Switch 4 if set to OFF, selects normal operation

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TROUBLE SHOOTING
FAX DEVICE WILL NOT DIAL
FaxSwitch 2 in its default configuration is programmed to remove your Fax
Device from the telephone line and only connect your Fax Device to the
telephone line when you are sending or receiving a Fax Transmission.
By doing so, FaxSwitch 2 can ENSURE that your Fax Device will NEVER
INTERFERE with an incoming or outgoing telephone call.
A small number of Fax Devices have recently introduced a new ‘Line In
Use’ facility which is designed to prevent Barge-In by your Fax when a
telephone call is taking place. This would normally prevent your Fax
Machine from Dialing Out from a telephone line switch.
Should your Fax Device NOT DIAL out when connected to FaxSwitch 2,
then you should set Dip Switch 2 to the ON position. When Dip Switch 2 is
set to the ON position, FaxSwitch 2 will leave your Fax Device connected
to your telephone line when your line is not in use.
It will then remove it from the telephone line whenever you pick up a
telephone to make an outgoing call or whenever you receive an incoming
call.
If you require Dip Switch 2 to be set to the ON position, you MUST set your
Fax Device to answer on TWO or MORE RINGS. This will ensure that your
Fax Device does not interfere with incoming telephone calls. Providing you
do so, this setting will not interfere with your Line Sharing requirements.
Set SW2 to ON if - Fax Device will not Dial Out
Set SW2 to OFF if - Fax Device will Dial Out (Default Setting)

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TROUBLE SHOOTING
TELEPHONE WILL NOT DIAL
FaxSwitch 2 in its default ‘Traditional FaxSwitch Method’ configuration is
programmed to remove your Telephone Devices from the telephone line
and only connect your Telephones to the telephone line when you are
making or receiving a Telephone call.
By doing so, FaxSwitch 2 can ENSURE that your Telephones will NEVER
RING when there is an Incoming Fax call.
A small number of Telephone Devices have recently introduced a new
‘Line In Use’ facility which is designed to prevent Barge-In by your Fax
when a telephone call is taking place.
This would normally prevent your Telephones from Dialing Out from a
telephone line switch, when operating in the ‘Traditional FaxSwitch Method’
configuration (ie Dip Switch 1 = OFF only).
Should your Telephones NOT DIAL out when connected to FaxSwitch 2,
then you should set Dip Switch 4 to the ON position.
The only difference you will experience with this switch change is that the
telephones connected direct to the TELEPHONE LINE OUT Port will ring
1 or 2 times before stopping, when Fax calls are received.
For this reason, it is best to leave Dip Switch 4 set to the OFF position
unless your Telephones will not Dial Out.
Alternatively, you can set FaxSwitch 2 can to operate in the Voice Priority
operating Mode (set Dip Switch 1 = ON), which will also overcome
Telephone Dial Out problems.
Set SW4 to ON if - If your Telephones will not Dial Out
Leave SW4 to OFF if - If your Telephones will Dial Out (Default Setting)

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SPECIFICATIONS
Dimensions (inches) : 4.2 (W) x 4.2 (D) x 1.7 (H)
Dimensions (mm) : 106 (W) x 106 (D) x 43 (H)
Weight : 6 ounce or 170g
Power Supply : 12V AC or 12V DC Power
Power Consumption : Idle - 0.5 W; Call – 0.75W
Line IN Connector : RJ 11 6 pin (2 center)
Line OUT Port Connector : RJ 11 6 pin (2 center)
Power Connector : 2.5mm barrel connector
ACMA, FCC & IC COMPLIANT : Supplier Number NC
Ringer Equivalence Number : 0.1 REN
WARRANTY
This device is guaranteed against defects from workmanship for a
period of two years (24 months) from the date of purchase.
In the event of a problem, please call ph [phone] for assistance
and if necessary, a Return Authorization. You should then return your
unit, along with the proof of purchase date, and a written statement
about the nature of the problem.
The Manufacturers obligation is solely to repair or the product. The
product may be replaced at the discretion of the Manufacturer. The
warrantor is not liable for any incidental or consequential damages due
to such defects.
This Warranty shall not apply to any unit which has been subject to
alteration, modification, abuse, negligence, accident, external
voltage/ lightning surge or Used in any manner contrary to these
instructions.
The User is responsible for freight costs to the repair point. The
warrantor will be responsible for freight costs in returning this unit back
to the User.
Damage caused to this device or attached equipment by lightning
strikes or over voltage surge is not covered under this warranty.
THE CASE IS SEALED AT THE FACTORY
OPENING THE CASE WILL VOID THE WARRANTY