NEC Express5800/B120g-h Operating manual

40.105.01-104.01
April 2016
© NEC Corporation 2016
NEC Express Server
Express5800 Series
Express5800/B120g-h
EXP437A
Maintenance Guide
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix

Manuals
Express5800/B120g-h Maintenance Guide
2
Manuals
Manuals for this product are provided as booklets ( ) and electronic manuals ( ) in EXPRESSBUILDER.
Safety Precautions and
Regulatory Notices
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started Describes how to use this server, from unpacking to operations.
See this guide first and read the outline of this product.
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and suitable location for this server
Chapter 3: Setup System BIOS configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and precautions for installation
Chapter 2: Installing Bundled
Software
Installation of NEC ESMPRO, Universal RAID Utility, and other
bundled software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Useful Features The detail of system BIOS settings, RAID Configuration Utility, and
EXPRESSBUILDER
Chapter 3: Appendix Error messages and Windows Event Logs
Other manuals
The detail of NEC ESMPRO, Universal RAID Utility, and other features
PDF
PDF
PDF
PDF
PDF
EXPRESSBUILDER

Contents
Express5800/B120g-h Maintenance Guide 3
Contents
Manuals.................................................................................................................................................................2
Contents................................................................................................................................................................3
Conventions Used in This Document ....................................................................................................................6
Notations used in the text...........................................................................................................................6
Optical disk drive........................................................................................................................................ 6
Hard disk drive ...........................................................................................................................................6
Removable media ......................................................................................................................................6
Abbreviations of Operating Systems (Windows) ........................................................................................7
Trademarks ...........................................................................................................................................................8
Warnings and Additions to This Product and Document ....................................................................................... 9
Latest editions ............................................................................................................................................9
Chapter 1 Maintenance .....................................................................................................................................10
1. Relocation and Storage............................................................................................................................... 11
2. Daily Maintenance.......................................................................................................................................13
2.1 Checking and Applying Updates ....................................................................................................13
2.2 Checking Alerts ..............................................................................................................................13
2.3 Status Indicator LEDs .................................................................................................................... 14
2.4 Backup...........................................................................................................................................14
2.5 Cleaning.........................................................................................................................................14
2.5.1 Cleaning the server............................................................................................................ 15
2.5.2 Cleaning the tape drive......................................................................................................15
2.5.3 Cleaning the keyboard and mouse ....................................................................................15
3. User Support...............................................................................................................................................16
3.1 Maintenance Services....................................................................................................................16
3.2 Before Asking for Repair ................................................................................................................16
4. Collecting Failure Information .....................................................................................................................17
4.1 Collecting Event Logs ....................................................................................................................17
4.1.1 Windows Server 2012 R2 ..................................................................................................17
4.2 Collecting Configuration Information ..............................................................................................19
4.2.1 Windows Server 2012 R2 ..................................................................................................19
4.3 Collecting User-Mode Process Dump ............................................................................................20
4.4 Collecting Memory Dump...............................................................................................................20
5. Troubleshooting ..........................................................................................................................................21
5.1 Problem at Powering on.................................................................................................................21
5.2 Problem at Starting EXPRESSBUILDER.......................................................................................23
5.3 Problem of Windows installation .................................................................................................... 25
5.4 Problem at Starting Windows......................................................................................................... 27
5.5 Problem of STOP Error...................................................................................................27
5.6 Problem of RAID System ...............................................................................................................28
5.7 Problem of Internal Devices and Other Hardware.......................................................................... 29
5.8 Problem of OS Operations.............................................................................................................31
5.9 Problem of EXPRESSBUILDER on Windows................................................................................ 32
5.10 Problem of Bundled Software ........................................................................................................33
5.11 Problem of Optical Disk Drive ........................................................................................................33
5.12 Problem at Powering Off ................................................................................................................34
6. Windows System Recovery ........................................................................................................................35
6.1 Recovery of Windows Server 2012 R2 ..........................................................................................35

Contents
Express5800/B120g-h Maintenance Guide
4
7. Resetting and Clearing the Server ..............................................................................................................36
7.1 Hardware Reset .............................................................................................................................36
7.2 Software Reset ..............................................................................................................................36
7.3 BMC Reset.....................................................................................................................................37
7.4 Forced Shutdown...........................................................................................................................38
8. System Diagnostics..................................................................................................................................... 39
8.1 Tests ..............................................................................................................................................39
8.2 Usage of System Diagnostics ........................................................................................................40
9. Offline Tools ................................................................................................................................................42
9.1 Starting Offline Tools ......................................................................................................................42
9.2 Features of Offline Tools ................................................................................................................43
9.3 Console-less feature ......................................................................................................................44
9.3.1 How to remotely control .....................................................................................................44
9.3.2 Preparation ........................................................................................................................44
Chapter 2 Useful Features ................................................................................................................................45
1. System BIOS ..............................................................................................................................................46
1.1 Starting SETUP..............................................................................................................................46
1.2 Parameters ....................................................................................................................................46
1.2.1 Main...................................................................................................................................47
1.2.2 Advanced...........................................................................................................................48
1.2.3 Security..............................................................................................................................76
1.2.4 Server ................................................................................................................................80
1.2.5 Boot ...................................................................................................................................84
1.2.6 Save & Exit ........................................................................................................................86
2. Flash FDD...................................................................................................................................................87
2.1 Notes on Using Flash FDD ............................................................................................................87
2.1.1 Compensation for recorded data ....................................................................................... 87
2.1.2 Handling Flash FDD ..........................................................................................................87
2.1.3 Using on EXPRESSBUILDER ........................................................................................... 88
3. Power Control Feature ................................................................................................................................89
3.1 Notes on Using Windows Server 2012 R2..................................................................................... 89
4. RAID System Configuration ........................................................................................................................90
4.1 Running LSI Software RAID Configuration Utility........................................................................... 90
4.1.1 Starting SETUP .................................................................................................................90
4.1.2 Advanced menu.................................................................................................................91
4.1.3 Quitting LSI Software RAID Configuration Utility ...............................................................92
4.2 Menu Tree......................................................................................................................................93
4.3 Procedures for Using Configuration Utility .....................................................................................96
4.3.1 Create/add configuration ...................................................................................................96
4.3.2 Manual Rebuild................................................................................................................ 107
4.3.3 Check Consistency .......................................................................................................... 109
4.3.4 Others.............................................................................................................................. 113
4.4 LSI Software RAID Configuration Utility and Universal RAID Utility............................................. 114
5. Details of EXPRESSBUILDER.................................................................................................................. 116
5.1 Starting EXPRESSBUILDER ....................................................................................................... 116
5.2 Menus of EXPRESSBUILDER..................................................................................................... 117
5.3 Utilities in EXPRESSBUILDER .................................................................................................... 120
5.4 EXPRESSBUILDER Command Line Interface ............................................................................ 120
6. EXPRESSSCOPE Engine 3 ..................................................................................................................... 121
7. NEC ESMPRO.......................................................................................................................................... 122
7.1 NEC ESMPRO ServerAgentService (for Windows) ..................................................................... 122
7.2 NEC ESMPRO Manager.............................................................................................................. 123
7.3 NEC ESMPRO Agent Extension ..................................................................................................124
7.4 Server Configuration Utility .......................................................................................................... 124

Contents
Express5800/B120g-h Maintenance Guide 5
7.5 NEC ExpressUpdate Agent.......................................................................................................... 124
8. NEC Product Info Collection Utility............................................................................................................ 125
8.1 Usage .......................................................................................................................................... 125
9. Ezclct Viewer............................................................................................................................................. 126
10. Universal RAID Utility................................................................................................................................ 127
11. Advanced LAN Configuration.................................................................................................................... 128
11.1 NPAR Configuration..................................................................................................................... 128
11.1.1 In UEFI mode................................................................................................................... 128
11.1.2 In Legacy mode ............................................................................................................... 129
11.2 iSCSI Offload ............................................................................................................................... 131
11.2.1 UEFI Mode ...................................................................................................................... 131
11.2.2 Legacy Mode ................................................................................................................... 134
11.3 Precautions on Using vIO Control Feature .................................................................................. 139
11.4 Precautions on Using Internal Flash Memory .............................................................................. 141
11.5 BIOS Settings for iSCSI Boot....................................................................................................... 142
12. Express Report Service / Express Report Service (HTTPS).....................................................................143
13. Express Report Service (MG) ................................................................................................................... 144
Chapter 3 Appendix......................................................................................................................................... 145
1. Error Message of POST and Virtual LCD.................................................................................................. 146
2. List of Windows Event Logs ...................................................................................................................... 160
3. Glossary.................................................................................................................................................... 164
4. Revision Record........................................................................................................................................ 165

Conventions Used in This Document
Express5800/B120g-h Maintenance Guide
6
Conventions Used in This Document
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk drive in this
document.
•DVD-ROM drive
•DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive described in this document refers to both of the following.
•Hard disk drive (HDD)
•Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refer to the following.
•USB flash drive
•Flash FDD

Conventions Used in This Document
Express5800/B120g-h Maintenance Guide 7
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2012 R2
Windows Server 2012 R2 Standard
Windows Server 2012 R2 Datacenter

Trademarks
Express5800/B120g-h Maintenance Guide
8
Trademarks
EXPRESSSCOPE and ExpressUpdate are registered trademarks of NEC Corporation.
Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. Avago, LSI, and the LSI &
Design logo are trademarks or registered trademarks of Avago Technologies in the United States and/or other countries. PCI Express
is a trademark of Peripheral Component Interconnect Special Interest Group. Linux is a trademark or registered trademark of Linus
Torvalds in Japan and other countries. Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc.
in the United States and other countries. QLogic is a registered trademark of Qlogic Corporation.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.

Warnings and Additions to This Product and Document
Express5800/B120g-h Maintenance Guide 9
Warnings and Additions to This Product and Document
1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited.
2. This document is subject to change at any time without notice.
3. Do not make copies or alter the document content without permission from NEC Corporation.
4. If you have any concerns, or discover errors or omissions in this document, contact your sales
representative.
5. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your
operations.
6. The sample values used in this document are not actual values.
Keep this document for future reference.
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages, and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of the guide, as well as other related documents, is also available for download from the
following website.
http://www.nec.com/

Express5800/B120g-h Maintenance Guide
10
NEC Express5800 Series
Express5800/B120g-h
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Relocation and Storage
Describes how to relocate and store this server.
2. Daily Maintenance
Describes what you must confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause when the
server malfunctions. See this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section when you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section when Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section when the server is not working.
8. System Diagnostics
Describes the system diagnostics of this server.
9. Offline Tools
Describes tools for preventive maintenance of this product.

1. Relocation and Storage
Express5800/B120g-h Maintenance Guide 11
Chapter 1 Maintenance
1.
Relocation and Storage
Follow the steps below if you want to relocate or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
●Do not disassemble, repair, or alter the server.
●Do not remove the lithium battery, NiMH, or Li-ion battery.
●Disconnect the power plug before installing or removing the server.
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, see Safety Precautions and Regulatory Notices.
●Make sure to complete installation.
●Do not get your fingers caught.
●Be careful of handling internal components that may be at high
temperatures.
Note •If the server has hard disk drives, move the server while being careful not to
damage the drive.
•When storing the server, monitor the environmental conditions of the storage
area.
Temperature: −10°C to 55°C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.

1. Relocation and Storage
Express5800/B120g-h Maintenance Guide
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Chapter 1 Maintenance
1. Power off the server (POWER LED lights amber).
2. Disconnect the cables from the server.
3. Unmount the server from the Blade Enclosure.
4. Pack the server securely to protect from damage, shock, and vibration.
Important If the server is suddenly moved from a cold place to a warm place,
condensation will occur and cause failures. Wait for a sufficient period of
time before using the server and other components.
Note Check and adjust the system clock before operating after relocating or storing the
server.

2. Daily Maintenance
Express5800/B120g-h Maintenance Guide 13
Chapter 1 Maintenance
2.
Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1
Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update always.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to BIOS
and FW of the server.
ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Tips NEC recommends that you back up data before applying the latest update.
2.2
Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager
NEC ESMPRO Mana
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2. Daily Maintenance
Express5800/B120g-h Maintenance Guide
14
Chapter 1 Maintenance
2.3
Status Indicator LEDs
After powering on the server or before shutting down the system and powering off the server, check the status
indicator LEDs on the front of the server. For the functions and descriptions of LEDs, see Chapter 1 (5. Names
and Functions of Parts) in User’s Guide. If the indicator shows the server abnormality, contact your sales
representative.
2.4
Backup
We recommend that you periodically back up the data on hard disk drive. For backup storage devices suitable
for the CPU blade and backup tools, consult with your sales representative.
If a RAID array has been configured on your system, back up the RAID configuration data. We also recommend
that you back up it after a rebuilt process required due to hard disk drive failure. For details, see Chapter 2 (5.3
Utilities in EXPRESSBUILDER).
2.5
Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to observe the
precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory
Notices.
●Do not disassemble, repair, or alter the server.
●Disconnect the power plug before cleaning the server.

2. Daily Maintenance
Express5800/B120g-h Maintenance Guide 15
Chapter 1 Maintenance
2.5.1
Cleaning the server
Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the
surfaces.
Important •Do not use thinner, benzene, and other volatile solvents to clean the
server.
•The power outlet, cables, connectors, and the inside of the server must
be kept dry.
1. Confirm that the power is off (POWER LED lights amber).
2. Unmount the server from the Blade Enclosure.
3. Be sure not to touch the connector section on the front and back of the server.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
2.5.2
Cleaning the tape drive
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean the
tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to the
instructions attached to the tape drive.
2.5.3
Cleaning the keyboard and mouse
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and the POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to remove
any dirt or dust.

3. User Support
Express5800/B120g-h Maintenance Guide
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Chapter 1 Maintenance
3.
User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1
Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2
Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using commercial antivirus software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.

4. Collecting Failure Information
Express5800/B120g-h Maintenance Guide 17
Chapter 1 Maintenance
4.
Collecting Failure Information
If the server does not work normally, you can collect failure information by using the following way.
The failure information to be described below is to be collected only at the request of your sales representative.
Important Do not reset during dumping memory or restarting the server even if the
message of virtual memory shortage appears. Memory dump may not be
collected properly if the server is reset on the way.
4.1
Collecting Event Logs
To collect the various event logs of the server, follow the steps below.
Tips If a STOP error, system error, or system stall occurs, restart the system and follow
the steps below.
4.1.1
Windows Server 2012 R2
1. Click Settings on Charms Bar.
To go to step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the
screen.
[Settings] [Event Viewer]
2. Click Control Panel from Settings.

4. Collecting Failure Information
Express5800/B120g-h Maintenance Guide
18
Chapter 1 Maintenance
3. Click View event logs under System and Security.
4. In Windows Logs, select the type of log.
Application records events related to applications.
Security records events related to security.
System records events that occur in Windows system components.
5. On the Action menu, click Save All Events As.
6. In File name, type the file name of the log.
7. In Save as type, select the type of the log file you want to save, and then click Save.

4. Collecting Failure Information
Express5800/B120g-h Maintenance Guide 19
Chapter 1 Maintenance
4.2
Collecting Configuration Information
This section describes how to collect hardware information or configuration.
Tips If a STOP error, system error, or system stall occurs, restart the system and then
follow the steps below.
4.2.1
Windows Server 2012 R2
1. Click Search on Charms Bar.
You can use Run feature by right-clicking on the lower left corner of the screen.
[Search] [Run]
2. Type msinfo32.exe in the text box, and then press <Enter> key.
[Search] [Run]
3. System Information dialog box will appear.
4. Click Export from File menu.
5. Type a file name in File Name, and then click Save.

4. Collecting Failure Information
Express5800/B120g-h Maintenance Guide
20
Chapter 1 Maintenance
4.3
Collecting User-Mode Process Dump
The diagnostic information related to application errors can be collected.
For details, see Chapter 1 (4.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
4.4
Collecting Memory Dump
The contents of memory when an error has occurred can be collected as a memory dump file. You can specify
any location for saving the memory dump file. For details, see Chapter 1 (4.1 Specifying Memory Dump Settings
(Debug Information)) in "Installation Guide (Windows)".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is in
operating normally will affect the system operation.
Important •Do not reset during dumping memory or restarting the server even if the
"virtual memory shortage" message appears. Memory dump may not
be collected properly if the server is reset on the way.
•If the server is using the array system and the array disk is not ready to
boot, dump data will not be saved.
Press DUMP Switch to save the dump file if an error occurs. Insert a metal pin (a straightened large paper clip will
make a substitute) into the switch hole to press DUMP Switch.
Pressing DUMP Switch saves the dump file in the specified folder. Memory dumping will not be available if the
server halts.
DUMP Switch