NEC Express5800/R120h-2M Operating manual

NEC Express Server
Express5800 Series
Express5800/ R120h-1M, R120h-2M
EXP807, EXP810
Maintenance Guide
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix
April 2018
© NEC Corporation 2018

Manuals
Express5800/R120h-1M, R120h-2M Maintenance Guide
2
Manuals
Booklets
Safety Precautions and
Regulatory Notices
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started Describes how to use this server, from unpacking to operations. See
this guide first and read the outline of this product.
The electronic edition has been published on a website (http://www.nec.com/express/).
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and suitable location for this server。
Chapter 3: Setup System Utility configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and precautions for installation
Chapter 2: Installing the
Bundled Software
Installation of NEC ESMPRO, and other bundled software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Useful Features The details of System Utility, RAID Configuration Utility, Starter Pack,
and EXPRESSBUILDER
Chapter 3: Appendix Error messages and Windows Event Logs
Other manuals
The details of NEC ESMPRO, and other features

Contents
Express5800/R120h-1M, R120h-2M Maintenance Guide
3
Contents
Manuals .......................................................................................................................................2
Contents.......................................................................................................................................3
Conventions Used in This Document...........................................................................................6
Signs and symbols for safety ................................................................................................6
Notations used in the text......................................................................................................7
Optical disk drive...................................................................................................................7
Hard disk drive ......................................................................................................................7
Abbreviations of Operating Systems (Windows) ...................................................................8
POST ....................................................................................................................................8
BMC ....................................................................................................................................8
Trademarks..................................................................................................................................9
License Notification....................................................................................................................10
Warnings and Additions to This Document ................................................................................13
Latest editions.....................................................................................................................13
Chapter 1 Maintenance ..........................................................................................................14
1. Relocation and Storage ...................................................................................................... 15
2. Daily Maintenance..............................................................................................................16
2.1 Checking and Applying Updates................................................................................16
2.2 Checking Alerts .........................................................................................................16
2.3 Checking STATUS LED.............................................................................................17
2.4 Backup ......................................................................................................................17
2.5 Cleaning ....................................................................................................................17
Cleaning the server .......................................................................................18
2.5.1
Cleaning the tape drive .................................................................................18 2.5.2
Cleaning the keyboard and mouse................................................................18 2.5.3
3. User Support ......................................................................................................................19
3.1 Maintenance Services ...............................................................................................19
3.2 Before Asking for Repair ...........................................................................................19
4. Collecting Failure Information.............................................................................................20
4.1 Collecting Event Logs................................................................................................20
Windows Server 2016 ...................................................................................20
4.1.1
Windows Server 2012 R2..............................................................................22 4.1.2
4.2 Collecting Configuration Information .........................................................................24
Windows Server 2016 ...................................................................................24
4.2.1
Windows Server 2012 R2..............................................................................25 4.2.2
4.3 Collecting User-Mode Process Dump .......................................................................25
4.4 Collecting Memory Dump ..........................................................................................26
5. Troubleshooting..................................................................................................................27
5.1 Problem of Powering On ...........................................................................................27
5.2 Problem of Installing OS............................................................................................29
5.3 Problem of Starting OS .............................................................................................31
5.4 Problem of RAID System ..........................................................................................33
5.5 Problem of Internal Devices and Other Hardware .....................................................35
5.6 Problem of OS Operation ..........................................................................................53
5.7 Problem of Starter Pack DVD.................................................................................... 54

Contents
Express5800/R120h-1M, R120h-2M Maintenance Guide
4
5.8 Problem of Bundled Software....................................................................................55
5.9 Problem of Optical Disk Drive....................................................................................55
6. Windows System Recovery................................................................................................57
6.1 Recovery of Windows Server 2016 / Windows Server 2012 R2..................................57
7. Resetting and Clearing the Server .....................................................................................59
7.1 Software Reset..........................................................................................................59
7.2 Forced Shutdown ......................................................................................................59
7.3 Initialization of System Configuration Information...................................................... 60
Description on the Features of System Maintenance Switch ........................60
7.3.1
Operation Procedure of System Maintenance Switch ...................................61 7.3.2
Set the System Configuration Back to Default Values................................... 64 7.3.3
Clearing a Password .....................................................................................65 7.3.4
Chapter 2 Useful Features......................................................................................................66
1. System Utilities......................................................................................................................67
1.1 Launch the System Utilities..........................................................................................67
1.2 Parameter Descriptions ...............................................................................................67
System Configuration .......................................................................................69
1.2.1
BIOS/Platform Configuration (RBSU) ...............................................................70 1.2.2
BMC Configuration Utility................................................................................121 1.2.3
Embedded Device Information........................................................................ 126 1.2.4
One-Time Boot................................................................................................127 1.2.5
Embedded Applications ..................................................................................127 1.2.6
System Information.........................................................................................128 1.2.7
System Health ................................................................................................134 1.2.8
2. RAID System Configuration ................................................................................................135
2.1 Start HPE Smart Array S100i Utility ...........................................................................135
Step1 ....................................................................................................................135
Step2 ....................................................................................................................136
2.2 Exit HPE Smart Array S100i Utility.............................................................................138
2.3 Menu Tree of HPE Smart Array S100i Utility.............................................................. 139
2.4 Procedures for Using Configuration Utility .................................................................141
2.4.1 Create configuration .......................................................................................141
2.4.2 Rebuild............................................................................................................143
2.4.3 Configure HotSpare ........................................................................................144
2.4.4 Others.............................................................................................................153
3. Details of EXPRESSBUILDER .........................................................................................158
3.1 Starting EXPRESSBUILDER...................................................................................158
3.2 Menus of EXPRESSBUILDER ................................................................................161
4. Details of Starter Pack......................................................................................................163
4.1 Starting the Menu ....................................................................................................163
4.2 Functions of Starter Pack ........................................................................................164
5. iLO 5.................................................................................................................................165
5.1 Various functions of the iLO5................................................................................... 165
5.2 NMI Function...........................................................................................................167
6. NEC ESMPRO .................................................................................................................168
6.1 NEC ESMPRO ServerAgentService (for Windows) ................................................ 168
6.2 NEC ESMPRO Manager .........................................................................................169
7. NEC Product Info Collection Utility ...................................................................................170
7.1 Usage(for Windows)................................................................................................170

Contents
Express5800/R120h-1M, R120h-2M Maintenance Guide
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8. Smart Storage Administrator ............................................................................................171
9. Express Report Service / Express Report Service (HTTPS) ............................................172
10. Express Report Service (MG)...........................................................................................173
Chapter 3 Appendix..............................................................................................................174
1. IML Error Message ...........................................................................................................175
2. List of Windows Event Logs .............................................................................................213
3. Accessing Data for Electric Power, Temperature, and Processor Utilization ....................223
3.1 Windows..................................................................................................................223
Power consumption.....................................................................................223
3.1.1
Intake air temperature .................................................................................224 3.1.2
Processor utilization ....................................................................................227 3.1.3
4. Glossary ...........................................................................................................................228
5. Revision Record ...............................................................................................................229

Conventions Used in This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Conventions Used in This Document
Signs and symbols for safety
WARNING and CAUTION are used in this guide as the following meaning.
WARNING
Indicates there is a risk of death or serious personal injury
CAUTION Indicates there is a risk of burns, other personal injury, or property damage
Precautions and notices against hazards are presented with one of the following three symbols. The individual
symbols are defined as follows:
Attention This symbol indicates the presence of a hazard if
the instruction is ignored.
An image in the symbol illustrates the hazard type.
Prohibited
Action
This symbol indicates prohibited actions. An image
in the symbol illustrates a particular prohibited
action.
Mandatory
Action
This symbol indicates mandatory actions. An
image in the symbol illustrates a mandatory action
to avoid a particular hazard.
(Example)
WARNING
Use only the specified outlet
Use a grounded outlet with the specified voltage. Use of an improper power source
may cause a fire or a power leak.
(Example)
(Example)
(Disconnect a plug)
Symbol to draw
attention
Description of a warning Term indicating a degree of danger
(Example)

Conventions Used in This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide 7
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk drive in this
document.
DVD-ROM drive
DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive described in this document refer to both of the following.
Hard disk drive (HDD)
Solid state drive (SSD)

Conventions Used in This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide
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Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2016
Windows Server 2016 Standard
Windows Server 2016 Datacenter
Windows Server 2012 R2
Windows Server 2012 R2 Standard
Windows Server 2012 R2 Datacenter
POST
POST described in this manual refers to the following.
Power On Self-Test
BMC
BMC described in this manual refers to the following.
Baseboard Management Controller
The device employs iLO5 as a BMC.

Trademarks
Express5800/R120h-1M, R120h-2M Maintenance Guide 9
Trademarks
Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries.
Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries.
Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc. in the United States and other
countries.
Broadcom, NetXtreme, LiveLink, Smart Load Balancing are registered trademarks or trademarks of the Broadcom Corporation in the
U.S. and other countries.
SD and microSD are trademarks or the registered trademarks of SD-3C in the United states and other countries.
VMware is a registered trademark or a trademark of VMware, Inc. in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.

License Notification
Express5800/R120h-1M, R120h-2M Maintenance Guide
10
License Notification
Open source software of following license is included in the part of this product (system utility).
UEFI EDK2 License
The MIT License Agreement
PNG Graphics File Format Software End User License Agreement
zlib End User License Agreement
UEFI EDK2 License
UEFI EDK2 Open Source License
Copyright (c) 2012, Intel Corporation. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
* Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
* Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE
COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,
BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
======================================================================
UEFI FAT File System Driver Open Source License
Copyright (c) 2006, Intel Corporation. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are
met:
. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
. Neither the name of Intel nor the names of its contributors may
be used to endorse or promote products derived from this software
without specific prior written permission.

License Notification
Express5800/R120h-1M, R120h-2M Maintenance Guide 11
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Additional terms: In addition to the forgoing, redistribution and use
of the code is conditioned upon the FAT 32 File System Driver and all
derivative works thereof being used for and designed only to read
and/or write to a file system that is directly managed by Intel's
Extensible Firmware Initiative (EFI) Specification v. 1.0 and later
and/or the Unified Extensible Firmware Interface (UEFI) Forum's UEFI
Specifications v.2.0 and later (together the "UEFI Specifications");
only as necessary to emulate an implementation of the UEFI Specifications;
and to create firmware, applications, utilities and/or drivers.
======================================================================
The MIT License Agreement
TheMITLicense
Copyright (c) <year> <copyright holders>
Permission is hereby granted, free of charge, to any person obtaining a copy of this
software and associated documentation files (the "Software"), to deal in the Software
without restriction, including without limitation the rights to use, copy, modify,
merge, publish, distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to the following
conditions:
The above copyright notice and this permission notice shall be included in all copies
or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE
OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

License Notification
Express5800/R120h-1M, R120h-2M Maintenance Guide
12
PNG Graphics File Format Software End User License Agreement
---------------------------------------------------------------------------
Copyright (c) 1998-2001 Greg Roelofs. All rights reserved.
Thissoftwareisprovided"as is," without warranty of any kind,
express or implied. In no event shall the author or contributors
be held liable for any damages arising in any way from the use of
thissoftware.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute
it freely, subject to the following restrictions:
1. Redistributions of source code must retain the above copyright
notice, disclaimer, and this list of conditions.
2. Redistributions in binary form must reproduce the above copyright
notice, disclaimer, and this list of conditions in the documenta-
tion and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
This product includes software developed by Greg Roelofs
and contributors for the book, "PNG: The Definitive Guide,"
published by O'Reilly and Associates.
---------------------------------------------------------------------------
zlib End User License Agreement
zlib License
zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.2, October 3rd, 2004
Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied
warranty. In no event will the authors be held liable for any damages
arising from the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it
freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software
in a product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be
misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly j[email protected]
Mark Adler [email protected]

Warnings and Additions to This Document
Express5800/R120h-1M, R120h-2M Maintenance Guide
13
Warnings and Additions to This Document
Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 1.
This document is subject to change at any time without notice. 2.
Do not make copies or alter the document content without permission from NEC Corporation. 3.
If you have any concerns, or discover errors or omissions in this document, contact your sales representative. 4.
Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations. 5.
The sample values used in this document are not actual values. 6.
Keep this document for future use
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of this guide, as well as other related documents, is also available for download from
the following website.

http://www.nec.com/express/

Express5800/R120h-1M, R120h-2M Maintenance Guide
14
NEC Express5800 Series
Express5800/R120h-1M, R120h-2M
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Relocation and Storage
Describes how to relocate and store this server.
2. Daily Maintenance
Describes what you confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause if the server
malfunctions. See this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section if you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section if Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section if the server is not working or if you want to
restore BIOS settings to the factory settings.

1. Relocation and Storage
Express5800/R120h-1M, R120h-2M Maintenance Guide 15
Chapter 1 Maintenance
1. Relocation and Storage
Follow the steps below if you want to relocate or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
Do not disassemble, repair, or alter the server.
Do not remove the lithium battery, NiMH, or Li-ion battery.
Disconnect the power plug before installing or removing the server.
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, see Safety Precautions and Regulatory Notices.
Make sure to complete installation.
Do not get your fingers caught.
Be careful of handling internal components that may be at high temperatures.
Note If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area.
Temperature: 10C to 55C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.
1. Remove the disc from the optical disk drive.
2. Power off the server (POWER LED goes off).
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server.
5. Pack the server securely to protect from damage, shock, and vibration.
Important If this server and internal optional devices are suddenly moved from a cold
place to a warm place, condensation will occur. Wait for a sufficient period of
time before using the server and other components.
Note Check and adjust the system clock before operating after relocating or storing the
server.

2. Daily Maintenance
Express5800/R120h-1M, R120h-2M Maintenance Guide
16
Chapter 1 Maintenance
2.
Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1 Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update always.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
Tips NEC recommends that you back up data before applying the latest update.
2.2 Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
You can download and install NEC ESMPRO Manager (for Windows) from our Website.
Example image of NEC ESMPRO Manager

2. Daily Maintenance
Express5800/R120h-1M, R120h-2M Maintenance Guide 17
Chapter 1 Maintenance
2.3 Checking STATUS LED
After powering on the server or before shutting down the system and powering off the server, check STATUS
LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (5. Names and
Functions of Parts) in User’s Guide. If the indicator shows the server abnormality, contact your sales
representative.
2.4 Backup
We recommend that you periodically back up the data on HDD.
If a RAID array has been configured on your system, back up the RAID configuration data. We also
recommend that you back up it after a rebuilding process required due to HDD failure.
2.5 Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
Do not disassemble, repair, or alter the server.
Disconnect the power plug before cleaning the server.

2. Daily Maintenance
Express5800/R120h-1M, R120h-2M Maintenance Guide
18
Chapter 1 Maintenance
Cleaning the server
2.5.1
Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the
surfaces.
Important Do not use thinner and benzene, and other volatile solvents to clean the
server.
The power outlet, cables, connectors on the rear panel of the server, and
the inside of the server must be kept dry.
1. Confirm that the power is OFF (POWER LED is OFF).
2. Unplug the power cord of the server from a power outlet.
3. Wipe off dust from the power cord plug with a dry cloth.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
Cleaning the tape drive
2.5.2
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean
the tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to
the instructions attached to the tape drive.
Cleaning the keyboard and mouse
2.5.3
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to
remove any dirt or dust.

3. User Support
Express5800/R120h-1M, R120h-2M Maintenance Guide 19
Chapter 1 Maintenance
3. User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1 Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2 Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using a commercial Antivirus Software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.
For repair within the warranty period, be sure to apply with your warranty.

4. Collecting Failure Information
Express5800/R120h-1M, R120h-2M Maintenance Guide
20
Chapter 1 Maintenance
4.
Collecting Failure Information
If the server does not work normally, you can collect failure information by using the following way.
The failure information to be described is to be collected only at the request of your sales representative.
Important When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with
starting the system. Restarting the system may result in an inability to
properly dump the data.
4.1 Collecting Event Logs
To collect various event logs follow the steps below.
Tips If a STOP error, system error, or system stall occurs, restart Windows and follow
the steps below.
Windows Server 2016
4.1.1
1. Right-click the left bottom of screen, and click Event Viewer from the menu displayed.