NEC Univerge SV8100 User manual

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Features and Specifications Manual
INT-2067 (UNIV)
Issue 5.0
(Version 3000)
®

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Dterm, NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is a
registered trademark of NEC America, Inc. Windows is a registered trademark of Microsoft
Corporation. AT&T, the AT&T logo and all other AT&T marks are trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. Lucent Technologies is a trademark or service mark of
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trademark of TriVium Systems, Inc.
Copyright 2009
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC UNIVERGE SV8100 System.
The UNIVERGE SV8100 system is a feature-rich key system that provides many features including
Automatic Call Distribution, IP Station and IP Trunk support, ISDN compatibility, PBX compatibility,
TAPI compatibility, Voice over Internet Protocol and Uniform Call Distribution.
The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
UNIVERGE SV8100 General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the UNIVERGE SV8100 system and can be used to
present information to potential customers.
SV8100/SV8300 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the SV8100/SV8300 chassis, blades, multiline terminals, and optional
equipment.

UNIVERGE SV8100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline
terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information ....................................................................................... 1-1
Section 2 Multiline Terminals used with the System ..................................................... 1-1
Chapter 2 Features
Section 1 About This Chapter ........................................................................................ 2-1
Section 2 Important Notes ............................................................................................ 2-2
Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ............................... 2-3
Section 4 Features ...................................................................................................... 2-10
Account Code – Forced/Verified/Unverified ......................................... 2-11
Account Code Entry ............................................................................. 2-19
Alarm .................................................................................................... 2-25
Alarm Reports ...................................................................................... 2-29
Alphanumeric Display ........................................................................... 2-39
Analog Communications Interface (ACI) .............................................. 2-43
Ancillary Device Connection ................................................................. 2-51
Answer Hold ......................................................................................... 2-55
Answer Key .......................................................................................... 2-59
Attendant Call Queuing ........................................................................ 2-63
Automatic Call Distribution (ACD) ........................................................ 2-67
Automatic Release ............................................................................... 2-99
Automatic Route Selection ................................................................. 2-105
Background Music .............................................................................. 2-129

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ii Table of Contents
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Issue 5.0 UNIVERGE SV8100
Barge-In ............................................................................................. 2-133
Battery Backup – System Memory ..................................................... 2-139
Battery Backup – System Power ........................................................ 2-141
Call Appearance (CAP) Keys ............................................................. 2-143
Call Arrival (CAR) Keys ...................................................................... 2-149
Call Duration Timer ............................................................................ 2-155
Call Forwarding – Centrex ................................................................. 2-157
Call Forwarding .................................................................................. 2-163
Call Forwarding with Follow Me ......................................................... 2-177
Call Forwarding, Off-Premise ............................................................. 2-181
Call Forwarding/Do Not Disturb Override ........................................... 2-197
Call Monitoring ................................................................................... 2-201
Call Redirect ....................................................................................... 2-207
Call Waiting/Camp-On ....................................................................... 2-211
Callback ............................................................................................. 2-217
Caller ID Call Return .......................................................................... 2-221
Caller ID ............................................................................................. 2-225
Caller ID – Flexible Ringing ................................................................ 2-241
Central Office Calls, Answering ......................................................... 2-249
Central Office Calls, Placing .............................................................. 2-261
Class of Service ................................................................................. 2-271
Clock/Calendar Display ...................................................................... 2-291
CO Message Waiting Indication ......................................................... 2-295
Code Restriction ................................................................................. 2-301
Code Restriction Override .................................................................. 2-311
Code Restriction, Dial Block ............................................................... 2-319
Conference ......................................................................................... 2-323
Conference, Voice Call/Privacy Release ........................................... 2-331
Continued Dialing ............................................................................... 2-335

UNIVERGE SV8100 Issue 5.0
Features and Specifications Manual iii
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Cordless DECT Terminals .................................................................. 2-339
Cordless Telephone Connection ........................................................ 2-359
Data Line Security .............................................................................. 2-377
Delayed Ringing ................................................................................. 2-379
Department Calling ............................................................................. 2-385
Department Step Calling .................................................................... 2-397
Dial Pad Confirmation Tone ............................................................... 2-401
Dial Tone Detection ............................................................................ 2-403
Dialing Number Preview ..................................................................... 2-407
Digital Trunk Clocking ........................................................................ 2-411
Direct Inward Dialing (DID) ................................................................. 2-417
Direct Inward Line (DIL) ..................................................................... 2-435
Direct Inward System Access (DISA) ................................................. 2-441
Direct Station Selection (DSS) Console ............................................. 2-459
Directed Call Pickup ........................................................................... 2-469
Directory Dialing ................................................................................. 2-473
Distinctive Ringing, Tones and Flash Patterns ................................... 2-477
Do Not Disturb .................................................................................... 2-485
Door Box ............................................................................................ 2-491
Drop Key ............................................................................................ 2-499
Dterm Cordless II Terminal .................................................................. 2-503
Dterm Cordless Lite II Terminal ........................................................... 2-525
E911 Compatibility ............................................................................. 2-545
Electra Elite IPK Terminals ................................................................. 2-553
Facsimile CO Branch Connection ...................................................... 2-575
Flash ................................................................................................... 2-579
Flexible System Numbering ............................................................... 2-583
Flexible Timeouts ............................................................................... 2-603
Forced Trunk Disconnect ................................................................... 2-613

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iv Table of Contents
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Issue 5.0 UNIVERGE SV8100
Group Call Pickup .............................................................................. 2-617
Group Listen ....................................................................................... 2-621
Handset Mute ..................................................................................... 2-625
Handsfree and Monitor ....................................................................... 2-633
Handsfree Answerback/Forced Intercom Ringing .............................. 2-637
Headset Operation ............................................................................. 2-641
Hold .................................................................................................... 2-645
Hot Key-Pad ....................................................................................... 2-653
Hotel/Motel ......................................................................................... 2-657
Hotline ................................................................................................ 2-671
Howler Tone Service .......................................................................... 2-679
Intercom ............................................................................................. 2-681
IP Multiline Station (SIP) .................................................................... 2-689
IP Single Line Telephone (SIP) .......................................................... 2-707
IP Trunk – (SIP) Session Initiation Protocol ....................................... 2-721
IP Trunk – H.323 ................................................................................ 2-737
IPK/IPK II Migration ............................................................................ 2-749
ISDN Compatibility ............................................................................. 2-755
K-CCIS – IP ........................................................................................ 2-777
K-CCIS – T1 ....................................................................................... 2-781
Last Number Redial ........................................................................... 2-787
Licensing ............................................................................................ 2-791
Line Preference .................................................................................. 2-801
Long Conversation Cutoff .................................................................. 2-807
Maintenance ....................................................................................... 2-811
Meet Me Conference .......................................................................... 2-813
Meet Me Paging ................................................................................. 2-817
Meet Me Paging Transfer ................................................................... 2-823
Memo Dial .......................................................................................... 2-829

UNIVERGE SV8100 Issue 5.0
Features and Specifications Manual v
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Message Waiting ................................................................................ 2-833
MH240 Wireless IP Telephone ........................................................... 2-841
Microphone Cutoff .............................................................................. 2-877
Mobile Extension ................................................................................ 2-881
Multiple Trunk Types .......................................................................... 2-899
Music on Hold ..................................................................................... 2-919
Name Storing ..................................................................................... 2-929
Night Service ...................................................................................... 2-933
Off-Hook Signaling ............................................................................. 2-943
One-Touch Calling ............................................................................. 2-949
Operator ............................................................................................. 2-955
(OPX) Off-Premise Extension ............................................................ 2-959
Paging, External ................................................................................. 2-969
Paging, Internal .................................................................................. 2-977
Park .................................................................................................... 2-983
PBX Compatibility ............................................................................... 2-991
PC Programming ................................................................................ 2-997
Power Failure Transfer ..................................................................... 2-1015
Prime Line Selection ........................................................................ 2-1019
Private Line ...................................................................................... 2-1025
Programmable Function Keys .......................................................... 2-1031
Programming from a Multiline Terminal ........................................... 2-1037
Pulse to Tone Conversion ................................................................ 2-1041
Redial Function ................................................................................ 2-1045
Remote (System) Upgrade ............................................................... 2-1049
Repeat Redial ................................................................................... 2-1053
Resident System Program ............................................................... 2-1057
Reverse Voice Over ......................................................................... 2-1059
Ring Groups ..................................................................................... 2-1063

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vi Table of Contents
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Issue 5.0 UNIVERGE SV8100
Ringdown Extension, Internal/External ............................................ 2-1069
Room Monitor ................................................................................... 2-1073
Save Number Dialed ........................................................................ 2-1079
Secondary Incoming Extension ........................................................ 2-1083
Secretary Call (Buzzer) .................................................................... 2-1089
Secretary Call Pickup ....................................................................... 2-1093
Selectable Display Messaging ......................................................... 2-1097
Selectable Ring Tones ..................................................................... 2-1103
Serial Call ......................................................................................... 2-1107
Single Line Telephones, Analog 500/2500 Sets .............................. 2-1111
SLT Adapter ..................................................................................... 2-1123
SMB8000 Interactive Voice Response ............................................. 2-1141
SMB8000 Multimedia Conference Bridge ........................................ 2-1147
Softkeys ........................................................................................... 2-1159
Speed Dial – System/Group/Station ................................................ 2-1163
Speed Dial – Telephone Book ......................................................... 2-1183
Station Hunt ..................................................................................... 2-1191
Station Message Detail Recording ................................................... 2-1195
Station Name Assignment – User Programmable ........................... 2-1215
Station Relocation ............................................................................ 2-1219
SV8100 Communications Analyst Enterprise .................................. 2-1223
SV8100 Desktop Applications .......................................................... 2-1233
SV8100 Internal Router .................................................................... 2-1287
SV8100 NetLink ............................................................................... 2-1291
SV8100 PoE Gigabit Switch ............................................................. 2-1305
SV8100/SV8300 Terminals .............................................................. 2-1311
Synchronous Ringing ....................................................................... 2-1325
T1 Trunking (with ANI/DNIS Compatibility) ...................................... 2-1329
Tandem Ringing ............................................................................... 2-1343

UNIVERGE SV8100 Issue 5.0
Features and Specifications Manual vii
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Tandem Trunking (Unsupervised Conference) ................................ 2-1347
TAPI Compatibility ............................................................................ 2-1365
Tone Override .................................................................................. 2-1371
Traffic Reports .................................................................................. 2-1375
Transfer ............................................................................................ 2-1379
Trunk Group Routing ........................................................................ 2-1393
Trunk Groups ................................................................................... 2-1399
Trunk Queuing/Camp-On ................................................................. 2-1405
UCB (Unified Communications for Business) ................................... 2-1409
UM8000 Mail .................................................................................... 2-1427
Unicast/Multicast Paging Mode ........................................................ 2-1453
Uniform Call Distribution (UCD) ....................................................... 2-1461
Uniform Numbering Network ............................................................ 2-1471
Universal Slots ................................................................................. 2-1479
User Programming Ability ................................................................. 2-1493
Virtual Extensions ............................................................................. 2-1495
VM8000 InMail ................................................................................. 2-1503
VM8000 InMail Park and Page ......................................................... 2-1547
VM8000 InMail Upload Download Audio .......................................... 2-1555
VM8000 InMail – Email Notification .................................................. 2-1565
Voice Call Recording ........................................................................ 2-1575
Voice Mail Integration (Analog) ........................................................ 2-1585
Voice Mail Message Indication on Line Keys ................................... 2-1607
Voice Over ........................................................................................ 2-1613
Voice Response System (VRS) ....................................................... 2-1619
Voice Response System (VRS) Upload Download Audio ................ 2-1641
Voice Response System (VRS) – Call Forwarding – Park
and Page .......................................................................................... 2-1649
Volume Controls ............................................................................... 2-1655

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viii Table of Contents
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Issue 5.0 UNIVERGE SV8100
Warning Tone for Long Conversation .............................................. 2-1659
Wireless DECT (SIP) ....................................................................... 2-1663
Chapter 3 Codes Tables
Section 1 About This Chapter ....................................................................................... 3-1
Section 2 Simplifying Multiline Terminal Operations with One-Touch
Key Operation .............................................................................................. 3-1
Section 3 Using Handsfree .......................................................................................... 3-2
Chapter 4 Feature Availability by Software
Revision
Section 1 Feature Availability Chart .............................................................................. 4-1

Features and Specifications Manual ix
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LIST OF FIGURES
Figure 1-1 SV8100 Key Assignment Example .......................................................... 1-2
Figure 1-2 Feature Access/One-Touch Key Assignment Example .......................... 1-3
Figure 2-1 Left Cursor Key Operation Flow Chart ................................................ 2-226
Figure 2-2 Department Calling Priority Call Routing ............................................. 2-388
Figure 2-3 Department Calling Circular Routing ................................................... 2-389
Figure 2-4 Digital Trunk Clocking Example 1 ....................................................... 2-412
Figure 2-5 Digital Trunk Clocking Example 2 ....................................................... 2-413
Figure 2-6 Digital Trunk Clocking Example 3 ....................................................... 2-413
Figure 2-7 Digital Trunk Clocking Example 4 ....................................................... 2-413
Figure 2-8 Digital Trunk Clocking Example 5 ....................................................... 2-414
Figure 2-9 Digital Trunk Clocking Example 6 ....................................................... 2-414
Figure 2-10 Digital Trunk Clocking Example 7 ....................................................... 2-414
Figure 2-11 Digital Trunk Clocking Example 8 ....................................................... 2-415
Figure 2-12 Example – SIP Phone ......................................................................... 2-719
Figure 2-13 SV8100 to IPK/IPK II Connection ........................................................ 2-750
Figure 2-14 Left Cursor Key Operation Flow Chart ................................................ 2-787
Figure 2-15 Mobile Extension Layout ..................................................................... 2-881
Figure 2-16 PC Programming Overview ................................................................. 2-997
Figure 2-17 PCPro Connection Dialog ................................................................... 2-999
Figure 2-18 WebPro Login Screen ....................................................................... 2-1000
Figure 2-19 WebPro End User Screen ................................................................. 2-1001
Figure 2-20 Right Cursor Key Operation Flow Chart ............................................ 2-1165
Figure 2-21 SV8100 Encryption Configuration ..................................................... 2-1312
Figure 2-22 Multicast Mode Example ................................................................... 2-1454

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xList of Figures
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Issue 5.0 UNIVERGE SV8100
Figure 2-23 Unicast Mode Example ..................................................................... 2-1454
Figure 2-24 Auto Mode Example .......................................................................... 2-1455
Figure 2-25 Uniform Call Distribution (UCD) Priority Call Routing ....................... 2-1463
Figure 2-26 Uniform Call Distribution (UCD) Circular Routing ............................. 2-1464
Figure 2-27 VM8000 InMail User Pro Login Diagram ........................................... 2-1556
Figure 2-28 VRS User Pro Login Diagram ........................................................... 2-1642

Features and Specifications Manual xi
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LIST OF TABLES
Table 2-1 Sample Alarm Report ...................................................................................... 2-30
Table 2-2 Alarm Report Definitions ................................................................................. 2-31
Table 2-3 Alarm Report Item Definitions ......................................................................... 2-31
Table 2-4 Sample System Information Printout ............................................................... 2-32
Table 2-5 Keys for Entering Names .............................................................................. 2-236
Table 2-6 Caller ID Matching Rule ................................................................................ 2-243
Table 2-7 Dial Tone Detection Program Interaction ...................................................... 2-406
Table 2-8 Example 2 (Manual Change) ......................................................................... 2-422
Table 2-9 LED Flash Patterns ....................................................................................... 2-434
Table 2-10 Distinctive Ringing: Tones and Flash Patterns ............................................. 2-477
Table 2-11 Basic Tone Table – Tone 06 ......................................................................... 2-482
Table 2-12 Basic Tone Table – Tone 14 ......................................................................... 2-482
Table 2-13 Basic Tone Table – Tone 39 ......................................................................... 2-483
Table 2-14 Electra Elite IPK Telephone Specifications ................................................... 2-574
Table 2-15 Service Tone Setup Defaults, Program 80-01-01 ......................................... 2-627
Table 2-16 Service Tone Setup, Program 80-01-02 ........................................................ 2-631
Table 2-17 Extension Busy Setup ................................................................................... 2-676
Table 2-18 Default Incoming Ringing Tone ..................................................................... 2-686
Table 2-19 IPK II Supported Hardware ........................................................................... 2-750
Table 2-20 Supported Optional Equipment (via MGN-U10 ETU) .................................... 2-752
Table 2-21 Supported Optional Equipment ..................................................................... 2-752
Table 2-22 Restrictions for Calling Party Names ............................................................. 2-757
Table 2-23 License Information ....................................................................................... 2-796
Table 2-24 Supported Features ....................................................................................... 2-845

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xii List of Tables
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Issue 5.0 UNIVERGE SV8100
Table 2-25 Program 15-07 Function Codes (Service Code 751) .................................... 2-853
Table 2-26 Program 15-07 Function Codes (Service Code 752) .................................... 2-857
Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation) ...................... 2-857
Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation) ...................... 2-859
Table 2-29 Program 11-12 Service Code Setup (Service Access) ................................. 2-862
Table 2-30 Program 11-13 Service Code Setup (ACD) .................................................. 2-864
Table 2-31 Program 11-14 Service Code Setup (Hotel) ................................................. 2-864
Table 2-32 Program 11-15 Service Code Setup (Special Access) ................................. 2-865
Table 2-33 Supported Service Codes ............................................................................. 2-883
Table 2-34 Caller ID Sent to Mobile Telephone .............................................................. 2-887
Table 2-35 Keys for Entering Names .............................................................................. 2-932
Table 2-36 Selectable Display Messaging Defaults ...................................................... 2-1097
Table 2-37 Selectable Display Message – Character Entry Chart ................................ 2-1101
Table 2-38 Intercom or Trunk Ring Setting ................................................................... 2-1105
Table 2-39 Keys for Entering Names ............................................................................ 2-1177
Table 2-40 SMDR Report Definitions ............................................................................ 2-1198
Table 2-41 SMDR Report Format with Program 35-02-14 Set to ‘0’ ............................. 2-1199
Table 2-42 SMDR Report Format with Program 35-02-14 Set to ‘1’ ............................. 2-1200
Table 2-43 SMDR Summary Report ............................................................................. 2-1202
Table 2-44 Keys for Entering Names ............................................................................ 2-1217
Table 2-45 Configuration Example – Desktop Version 1.0 ........................................... 2-1236
Table 2-46 Configuration Example – Desktop Version 2.0 or Higher ............................ 2-1237
Table 2-47 Overall Breakdown - Desktop Applications ................................................. 2-1238
Table 2-48 VoIP Resource Chart .................................................................................. 2-1293
Table 2-49 CPU Reset Programs .................................................................................. 2-1294
Table 2-50 DT700 Supported Encryption ...................................................................... 2-1311
Table 2-51 Terminal Category Reference Chart (DT300/DT700) ................................. 2-1313