
ϮϬ
dŚĞ ĚĞǀŝĐĞ ĚŽĞƐŶƚ ĂƵƚŽŵĂƟĐĂůůLJ ůŽǁĞƌ ƚŚĞ ƚĞŵƉĞƌĂƚƵƌĞ ŝŶ ƚŚĞ ĂďƐĞŶĐĞ
ƉĞƌŝŽĚ
Ͳ ŚĞĐŬƚŚĂƚƉƌĞƐĞŶĐĞĂďƐĞŶĐĞĚĞƚĞĐƟŽŶŝƐĂĐƟǀĂƚĞĚ(refer to the product
ƐĞƫŶŐƐŝŶLJŽƵƌDzNEOMITISĂƉƉůŝĐĂƟŽŶͿ.
Ͳ ŚĞĐŬƚŚĂƚŶŽƚŚŝŶŐĚŝƐƚƵƌďƐƚŚĞŽƉĞƌĂƟŽŶŽĨƚŚĞŽĐĐƵƉĂŶĐLJĚĞƚĞĐƟŽŶ(see
page 16 et 18).
ŌĞƌĂƐƵďƐĞƋƵĞŶƚƚĞŵƉĞƌĂƚƵƌĞĚƌŽƉĂƚƚŚĞŽƉĞŶŝŶŐŽĨĂǁŝŶĚŽǁƚŚĞĚĞ-
ǀŝĐĞǁŝůůŶŽƚĞŶƚĞƌŝŶ&ƌŽƐƚƉƌŽƚĞĐƟŽŶŵŽĚĞ
Ͳ ŚĞĐŬƚŚĂƚƚŚĞĂƵƚŽŵĂƟĐŵŽĚĞŽĨƚŚĞŽƉĞŶǁŝŶĚŽǁĚĞƚĞĐƟŽŶŝƐĞŶĂďůĞĚ
;ƌĞĨĞƌƚŽƚŚĞƉƌŽĚƵĐƚƐĞƫŶŐƐŝŶLJŽƵƌDzNEOMITISĂƉƉůŝĐĂƟŽŶͿ
Ͳ ŚĞĐŬƚŚĞůŽĐĂƟŽŶŽĨLJŽƵƌƚŽǁĞůƌĂŝůƐ(see page 4).
Ͳ ŚĞĐŬƚŚĂƚƚŚĞƚĞŵƉĞƌĂƚƵƌĞĚŝīĞƌĞŶĐĞďĞƚǁĞĞŶƚŚĞƌŽŽŵĂŝƌĂŶĚŽƵƚƐŝĚĞ
ĂŝƌŝƐƐŝŐŶŝĮĐĂŶƚdŚĞ&ƌŽƐƚƉƌŽƚĞĐƟŽŶŵŽĚĞŝƐĂĐƟǀĂƚĞĚŝĨƚŚĞƚĞŵƉĞƌĂƚƵƌĞ
ĚŝīĞƌĞŶĐĞŝƐϭΣƉĞƌŵŝŶƵƚĞĨŽƌĂƉĞƌŝŽĚŽĨŵŽƌĞƚŚĂŶϭϱŵŝŶƵƚĞƐ
dŚĞĚĞǀŝĐĞĂƵƚŽŵĂƟĐĂůůLJ ĞŶƚĞƌƐŝŶ ĐŽŽƌ&ƌŽƐƚƉƌŽƚĞĐƟŽŶŵŽĚĞ ŝŶ LJŽƵƌ
ƉƌĞƐĞŶĐĞĂŶĚĐůŽƐĞĚǁŝŶĚŽǁƐ
- If the pilot wire is connected to a central programming via pilot wire, check
the programming of the central.
Ͳ ŝƐĂďůĞƚŚĞĂƵƚŽŵĂƟĐŽƉĞŶǁŝŶĚŽǁĚĞƚĞĐƟŽŶŵŽĚĞ(refer to the product
ƐĞƫŶŐƐŝŶLJŽƵƌDzNEOMITISĂƉƉůŝĐĂƟŽŶͿ.
Ͳ ŝƐĂďůĞ ƚŚĞ ŽĐĐƵƉĂŶĐLJ ĚĞƚĞĐƟŽŶ ;ƌĞĨĞƌ ƚŽ ƚŚĞ ƉƌŽĚƵĐƚ ƐĞƫŶŐƐ ŝŶ LJŽƵƌ
MYNEOMITISĂƉƉůŝĐĂƟŽŶͿ
dŚĞĚĞǀŝĐĞŝƐŝŶƐĞůĨͲƉƌŽŐƌĂŵŵŝŶŐŵŽĚĞĂŶĚLJŽƵŽďƐĞƌǀĞĂĚĞůĂLJďĞƚǁĞĞŶ
ƚŚĞĂĐƟǀĞŵŽĚĞŽŵĨŽƌƚŽƌĐŽĂŶĚLJŽƵƌƌĞƋƵŝƌĞŵĞŶƚ
Ͳ dŚĞƐĞůĨͲƉƌŽŐƌĂŵŵŝŶŐǁŽƌŬƐďLJĚĞƚĞĐƟŶŐĂŶĚůĞĂƌŶŝŶŐŽĨLJŽƵƌŽĐĐƵƉĂŶĐLJ
ĐLJĐůĞƐƚŚĞĚĞǀŝĐĞĚĞĮŶĞƐƚŚĞĨƵƚƵƌĞƉƌŽŐƌĂŵďLJĂĚĂƉƟŶŐƚŽƚŚĞĚŝīĞƌĞŶƚ
ŽďƐĞƌǀĂƟŽŶƐŵĂĚĞŝŶŽĐĐƵƉĂŶĐLJŝŶƚŚĞƉƌĞǀŝŽƵƐǁĞĞŬ/ĨLJŽƵƌůŝĨĞƐƚLJůĞŝƐ
ǀĞƌLJŝƌƌĞŐƵůĂƌĨŽƌĞdžĂŵƉůĞĞǀĞƌLJǁĞĞŬŝƐĚŝīĞƌĞŶƚŝƚŝƐŝŵƉŽƐƐŝďůĞƚŽĚĞ-
ƚĞƌŵŝŶĞĞdžĂĐƚůLJLJŽƵƌƌĞƋƵŝƌĞŵĞŶƚƐŝŶĂĚǀĂŶĐĞ^ĞůĨͲƉƌŽŐƌĂŵŵŝŶŐƐƵĐŚĂƐ
weekly and daily programming, can never fully match. In this case, it is
ĂĚǀŝƐĂďůĞƚŽƵƐĞŽŶůLJƚŚĞƉƌĞƐĞŶĐĞĂďƐĞŶĐĞĚĞƚĞĐƟŽŶĂŶĚƚŽƉƌŽŐƌĂŵLJŽƵƌ
device in permanent Comfort (see pages 15 et 18).
Ͳ dŚĞŽƉƟŵŝƐĂƟŽŶĨĞĂƚƵƌĞĐĂŶŐĞŶĞƌĂƚĞƐůŝŐŚƚŽīƐĞƚƐƚŽŐƵĂƌĂŶƚĞĞƚŚĞůĞǀĞů
ŽĨĐŽŵĨŽƌƚĂƚƚŚĞƌŝŐŚƚƟŵĞŽƌƚŽƐĂǀĞĞŶĞƌŐLJďLJƐůŝŐŚƚůLJĂŶƟĐŝƉĂƟŶŐĂŶĐŽ
passage.
- Check that the presence/absence detector is not disturbed or blocked by
ĂŶĞdžƚĞƌŶĂů(see page 16).
dŚĞĚĞǀŝĐĞŝƐƐĞůĨͲƉƌŽŐƌĂŵŵŝŶŐŵŽĚĞďƵƚŶŽƉĞƌŝŽĚŝƐƉƌŽŐƌĂŵŵĞĚ
- Check that the presence/absence detector is not disturbed of blocked by
ĂŶĞdžƚĞƌŶĂůƐŽƵƌĐĞ(see page 16).
dŚĞƚŽǁĞůƌĂŝůƐŝƐŝŶƐĞůĨͲƉƌŽŐƌĂŵŵŝŶŐŵŽĚĞďƵƚƚŚĞĂŵďŝĞŶƚƚĞŵƉĞƌĂƚƵƌĞ
ŝƐŶŽƚƐƵĸĐŝĞŶƚĂƚƚŚĞďĞŐŝŶŶŝŶŐŽĨƚŚĞƉĞƌŝŽĚŽŵĨŽƌƚ
- Check the Eco lowering level (see page 13):
Ͳ /ĨƚŚĞƚĞŵƉĞƌĂƚƵƌĞĚŝīĞƌĞŶĐĞďĞƚǁĞĞŶƚŚĞƚǁŽŵŽĚĞƐĐŽĂŶĚŽŵĨŽƌƚ
ŝƐŚŝŐŚĞƌƚŚĂŶϯϱΣŝƚŝƐĐŽŶƐŝĚĞƌĞĚƚŽŽŚŝŐŚǁŚŝĐŚĞdžƉůĂŝŶƐƚŚĞƚĞŵƉĞ-
ƌĂƚƵƌĞĚŝīĞƌĞŶĐĞƉĞƌĐĞŝǀĞĚĂƚƚŚĞďĞŐŝŶŶŝŶŐŽĨƚŚĞŽŵĨŽƌƚƉĞƌŝŽĚ/ƚŝƐ
ƚŚĞƌĞĨŽƌĞƌĞĐŽŵŵĞŶĚĞĚƚŽƐĞƚŝƚƚŽŝƚƐŝŶŝƟĂůǀĂůƵĞŽĨͲϯϱΣ
Ͳ /ĨƚŚĞĐŽůŽǁĞƌŝŶŐůĞǀĞůŝƐͲϯϱΣƐĞƚŝƚƚŽͲϮΣƚŽƌĞĚƵĐĞƚŚĞĚŝīĞƌĞŶĐĞ
between the Comfort and Eco setpoint temperatures.
Ͳ dŚĞŽƉƟŵŝƐĂƟŽŶĨĞĂƚƵƌĞŵƵƐƚďĞŝŶĐŽŵĨŽƌƚŵŽĚĞŽƌĚĞĂĐƟǀĂƚĞĚ
dŚĞĚĞǀŝĐĞŝƐŝŶƵƚŽŵŽĚĞƌĞŵŽƚĞůLJĐŽŶƚƌŽůůĞĚďLJĂŶĞŶĞƌŐLJŵĂŶĂŐĞƌŽƌ
ƉƌŽŐƌĂŵŵĞƌďƵƚƚŚĞƉƌŽŐƌĂŵŵŝŶŐŽƌĚĞƌƐĂƌĞŶŽƚĞdžĞĐƵƚĞĚďLJƚŚĞĚĞǀŝĐĞ
Ͳ DĂŬĞƐƵƌĞƚŚĞĞŶĞƌŐLJŵĂŶĂŐĞƌŽƌƉƌŽŐƌĂŵŵĞƌŝƐŝŶŐŽŽĚĐŽŶĚŝƟŽŶƌĞĨĞƌ
ƚŽƚŚĞƵƐĞƌŝŶƐƚƌƵĐƟŽŶƐ
Ͳ ŚĂŶŐĞƚŚĞďĂƩĞƌŝĞƐŽĨƚŚĞĞŶĞƌŐLJŵĂŶĂŐĞƌŽƌƚŚĞƉƌŽŐƌĂŵŵĞƌŝĨƚŚŝƐŽŶĞ
contains it.
- Check the order of priority. The pilot wire may have a lower priority.
EŽƐLJŵďŽůĂƉƉĞĂƌƐŽŶƚŚĞĚŝƐƉůĂLJ
Ͳ ŚĞĐŬƚŚĞƉŽƐŝƟŽŶŽĨƚŚĞĐŝƌĐƵŝƚďƌĞĂŬĞƌƉŽǁĞƌƐƵƉƉůLJƉƌŽƚĞĐƟŽŶĨƵƐĞŝŶ
LJŽƵƌĚŝƐƚƌŝďƵƟŽŶĨƵƐĞďŽĂƌĚ
zŽƵǁĂŶƚƚŽŝŶĐƌĞĂƐĞŽƌĚĞĐƌĞĂƐĞƚŚĞƐĞƚƚĞŵƉĞƌĂƚƵƌĞďƵƚƉƌĞƐƐŝŶŐĂŬĞLJŽŶ
ƚŚĞŬĞLJďŽĂƌĚŚĂƐŶŽĞīĞĐƚ
- If the padlock symbol is displayed, the keypad lock is enabled. Unlock the
ŬĞLJƉĂĚĂƐƐŚŽǁŶŝŶƚŚĞŵĂŶƵĂůĐŚŝůĚĂŶƟͲƚĂŵƉĞƌƐĞĐƟŽŶ(see page 14).
- Check the lock PIN code and the Comfort setpoint temperature (refer to
ƚŚĞƉƌŽĚƵĐƚƐĞƫŶŐƐŝŶLJŽƵƌDzNEOMITISĂƉƉůŝĐĂƟŽŶͿ.
- The temperature may be limited by a high or low stop (see page 18).
zŽƵŵĂĚĞĂŵŝƐƚĂŬĞǁŚŝůĞƐĞƫŶŐƚŚĞĂĚǀĂŶĐĞĚƐĞƫŶŐƐ
Ͳ :ƵƐƚƌĞƚƵƌŶƚŽƚŚĞĨĂĐƚŽƌLJƐĞƫŶŐƐďLJŐŽŝŶŐƚŽƚŚĞĞdžƉĞƌƚƐĞƫŶŐƐŽĨLJŽƵƌ
product in the MYNEOMITISĂƉƉůŝĐĂƟŽŶdŚŝƐǁŝůůĞƌĂƐĞĂŶLJƉƌŽŐƌĂŵƐƚŚĂƚ
you would have implemented.
• ,ĞĂƟŶŐďŽĚLJ
dŚĞĚĞǀŝĐĞĚŽĞƐŶƚŚĞĂƚ
Ͳ ŚĞĐŬƚŚĞƉŽƐŝƟŽŶŽĨƚŚĞĐŝƌĐƵŝƚďƌĞĂŬĞƌƉŽǁĞƌƐƵƉƉůLJƉƌŽƚĞĐƟŽŶĨƵƐĞŝŶ
your fuse board.
Ͳ ŚĞĐŬƚŚĞĂĐƟǀĞŽƉĞƌĂƟŶŐ(see page 12), you could be in Standby mode
or in Auto mode, with an imposed stop order by the energy manager (see
page 18).
- Check the ambient temperature using a thermometer: if it is elevated, the
ĚĞǀŝĐĞŚĂƐƌĞĂĐŚĞĚƚŚĞĚĞƐŝƌĞĚƚĞŵƉĞƌĂƚƵƌĞƐĞƫŶŐƚŚĞƌĞĨŽƌĞŝƚŝƐŶŽƌŵĂů
that it doesn’t heat more.
Ͳ dƵƌŶ ŽīƚŚĞ ƉŽǁĞƌ ƚŽ ƚŚĞĚĞǀŝĐĞĨŽƌϱƐĞĐŽŶĚƐďLJ ƚƵƌŶŝŶŐŽŶ ƚŚĞĐŝƌĐƵŝƚ
breaker of the power circuit at the electrical panel.
dŚĞƌŽŽŵƚĞŵƉĞƌĂƚƵƌĞŝƐŶŽƚŚŝŐŚĞŶŽƵŐŚƚŚĞĚĞǀŝĐĞŝƐŶŽƚƉƌŽǀŝĚŝŶŐĞŶŽƵŐŚ
heat:
Ͳ ŚĞĐŬ ƚŚĞ ĂĐƟǀĞ ŽƉĞƌĂƟŶŐ ŵŽĚĞ (see page 12), you may be in Eco, Frost
ƉƌŽƚĞĐƟŽŶ ^ƚĂŶĚďLJ Žƌ ŝŶ ƵƚŽ ŵŽĚĞ ǁŝƚŚ ĂŶ ŝŵƉŽƐĞĚ ƐƚŽƉ ŽƌĚĞƌ ďLJ ƚŚĞ
ŝŶƚĞŐƌĂƚĞĚ ƉƌŽŐƌĂŵŵŝŶŐ Žƌ ƚŚĞ ĞŶĞƌŐLJ ŵĂŶĂŐĞƌ ĐƟǀĂƚĞ ƚŚĞ ƉĞƌŵĂŶĞŶƚ
Comfort mode.
Ͳ ŚĞĐŬƚŚĞĂĐƟǀĞƚĞŵƉĞƌĂƚƵƌĞƐĞƫŶŐĂŶĚŝŶĐƌĞĂƐĞŝƚŝĨŶĞĐĞƐƐĂƌLJ(see page
13).
Ͳ ŚĞĐŬƚŚĞĂĚũƵƐƚŵĞŶƚŽĨƚŚĞƐĞƚƚĞŵƉĞƌĂƚƵƌĞůŝŵŝƚ(see page 18).
- If the problem persists, check the towel rails sizing compared with the room
ĚŝŵĞŶƐŝŽŶĂŶĚŝŶƐƵůĂƟŽŶ
- The temperature sensor may not be calibrated correctly (see page 20).
dŚĞĚĞǀŝĐĞŚĞĂƚƐƵƉĐŽŶƟŶƵŽƵƐůLJĂŶĚŝƐǀĞƌLJŚŽƚŽŶƚŚĞƐƵƌĨĂĐĞ
Ͳ ŚĞĐŬƚŚĂƚƚŚĞĚĞǀŝĐĞŝƐŶŽƚŝŶŇƵĞŶĐĞĚďLJĂĂŝƌƐƚƌĞĂŵ
- Check that the set temperature has not been changed.
Ͳ /ŶŽƉĞƌĂƟŽŶŝƚŝƐŶŽƌŵĂůƚŚĂƚƚŚĞĚĞǀŝĐĞƐƵƌĨĂĐĞŝƐŚŽƚƚŚĞŵĂdžŝŵƵŵƐƵƌ-
face temperature being limited.
- If the problem persists, check the towel rails sizing compared with the
ƌŽŽŵĚŝŵĞŶƐŝŽŶĂŶĚŝŶƐƵůĂƟŽŶ
^ĞǀĞƌĂůƐŝƚƵĂƟŽŶƐĐĂŶŐĞŶĞƌĂƚĞĂƐůŝŐŚƚŵĞƚĂůůŝĐƐůĂŵ
Ͳ dŚĞĚĞǀŝĐĞŝƐĮdžĞĚŽŶĂŶŝƌƌĞŐƵůĂƌǁĂůů
Ͳ dŚĞĚĞǀŝĐĞŝƐĮdžĞĚŽŶĂŶƵŶŝŶƐƵůĂƚĞĚǁĂůů
- The device is in a stream of a cold air.
Ͳ dŚĞĚĞǀŝĐĞŝƐďĂĚůLJƉŽƐŝƟŽŶĞĚŝŶƚŚĞǁĂůůͲŵŽƵŶƟŶŐďƌĂĐŬĞƚƐ
- Heat up or sudden temperature change.
/ŵƉŽƌƚĂŶƚ&ĂŝůƵƌĞŽĨƚŚĞŝŶƚĞƌŶĂůƚŚĞƌŵĂůůŝŵŝƚĚƵĞƚŽŽǀĞƌŚĞĂƟŶŐĐĂƵƐĞĚ
ďLJƚŚĞƵƐĞƌĞŐĐŽǀĞƌŝŶŐǁŝƚŚĐůŽƚŚŝŶŐŝƐŶŽƚĐŽǀĞƌĞĚďLJǁĂƌƌĂŶƚLJ
• ŽŶƚƌŽůůĞƌ
dŚĞĂŵďŝĞŶƚƚĞŵƉĞƌĂƚƵƌĞŝƐůŽǁĞƌƚŚĂŶƚŚĞƐĞƚƚĞŵƉĞƌĂƚƵƌĞ
- Check the programming in your MYNEOMITISĂƉƉůŝĐĂƟŽŶzŽƵŵĂLJďĞŝŶĂ
programmed Eco period.
ͲKƚŚĞƌǁŝƐĞƐǁŝƚĐŚƚŚĞƉŽǁĞƌŽīĨŽƌϱƐĞĐŽŶĚƐĂƚƚŚĞŵĂŝŶƐƐƵƉƉůLJĐŝƌĐƵŝƚ
then switch back on again.
dŚĞ ĂŵďŝĞŶƚ ƚĞŵƉĞƌĂƚƵƌĞ ŵĞĂƐƵƌĞĚ ďLJ Ă ƚŚĞƌŵŽŵĞƚĞƌ ĚŽĞƐŶƚ ĐŽƌƌĞƐ-
ƉŽŶĚƚŽƚŚĞƐĞƚƚĞŵƉĞƌĂƚƵƌĞĂŌĞƌƐĞǀĞƌĂůŚŽƵƌƐ
Ͳ ŶŽīƐĞƚŝƐĂůǁĂLJƐƉŽƐƐŝďůĞLJŽƵĐĂŶƌĞĮŶĞƚŚĞĚĞǀŝĐĞƐĞƫŶŐ(see page 19).
dŚĞĚĞǀŝĐĞĚŽĞƐŶƚŚĞĂƚǁŚŝůĞƚŚĞŚĞĂƟŶŐŝŶĚŝĐĂƚŽƌŝƐŽŶ
- The right light is on, the appliance remains cold, contact your installer.
ͻ hƉĚĂƟŶŐƚŚĞĚĞǀŝĐĞƐŽŌǁĂƌĞ
tĞƉĞƌŝŽĚŝĐĂůůLJƉĞƌĨŽƌŵƐŽŌǁĂƌĞƵƉĚĂƚĞƐƚŽŽƉƟŵŝƐĞƚŚĞƉĞƌĨŽƌŵĂŶĐĞŽĨ
your device. You don’t have to do anything. When you update, all your set-
ƟŶŐƐĂƌĞƉƌĞƐĞƌǀĞĚ
Ͳ /ĨLJŽƵƌŝŶƐƚĂůůĂƟŽŶŝƐŝŶĂŝŐďĞĞŶĞƚǁŽƌŬƌĞƐƚĂƌƚƚŚĞƉĂŝƌŝŶŐ(see page 11).
dŚŝƐ ǁŝůů ƌĞƐƚĂƌƚ ƚŚĞ ƉĂŝƌŝŶŐ ƉƌŽĐĞĚƵƌĞ ƚŽ ƚŚĞ tŝ&ŝ ůƵĞƚŽŽƚŚ Žƌ ŝŐďĞĞ
ŶĞƚǁŽƌŬ &ŽůůŽǁ ƚŚĞ ŝŶƐƚƌƵĐƟŽŶƐ ŝŶ ƚŚĞ DzNEOMITISĂƉƉůŝĐĂƟŽŶĂƐƐŽ-
ĐŝĂƚĞĚǁŝƚŚƚŚĞŝŐďĞĞƉƌŽĚƵĐƚ
dŚĞĚĞǀŝĐĞĚŽĞƐŶŽƚĐŽŶŶĞĐƚƚŽƚŚĞtŝ&ŝŶĞƚǁŽƌŬ
The Ebath only works with a 2.4GHz network. Following an update
ŽĨLJŽƵƌ/ŶƚĞƌŶĞƚďŽdžŝƚ ŝƐƉŽƐƐŝďůĞ ƚŚĂƚ Ă ϱ',njŶĞƚǁŽƌŬŚĂƐ ďĞĞŶ
created.
Please check that network is 2.4GHz.
/ĨƚŚŝƐŝƐŶŽƚƚŚĞĐĂƐĞƉůĞĂƐĞƌĞĨĞƌƚŽƚŚĞƵƐĞƌŵĂŶƵĂůŽĨLJŽƵƌŝŶƚĞƌŶĞƚďŽdžƚŽ
change it or call your internet service provider to make the change.