9
LEGAL GUARANTEE (EXTRACT OF TERMS
AND CONDITIONS)
Clause 6 - Guarantee:
6.1. Guarantee of patent defects - Principle:
Ourproductsmustbeveriedbythecustomerupondelivery.Anyandallclaims,re-
servaonsordisputesregardingmissingitemsandpatentdefectsmustbesubmied
inthemannersetforthintheseGeneralTermsandCondions.
Intheeventofpatentdefects,thedefecvepartsshallbereplacedbyus,subjectto
vericaonoftheallegeddefects.
Weshallnotbeheldresponsibleforpatentdefectsormissingpartsofwhichthepur-
chaserwasawarebeforeenteringintothesalesagreement.
Thecustomershallhavetoprovideanyandallevidenceastotherealityofthedefects
noted(paperwork,photographs,etc.),andourcompanyreservestherightcarryout,
directlyorindirectly,anyandallchecksandvericaons,notablyonsite.
Noceofthemissingitemsorofthepatentdefectswhichwerenotedatthemeof
delivery,andthosediscoveredaeracceptanceandintakeoftheproducts,shallhave
tobeprovidedbythecustomerinwringwithintwenty-fourhoursfollowingthedate
onwhichthelaerdiscoveredthesaidmissingitemordefect.Nonoceshallbetaken
intoaccountifitisprovidedmorethaneightfulldaysfollowingdeliveryofthepro-
ducts.Oncesaidmeframehasexpired,thecustomershallnolongerbeabletoput
forwardasagroundnon-conformityoftheproductsasregardspatentdefectsormis-
singitems,orraisesaidnon-conformityinacounter-claiminitsdefenceatthemeof
legalproceedingsregardingthecolleconofmoniesowedbroughtbyourcompany.
6.2. Guarantee of hidden defects:Ourcompanyguaranteesitsproductsagainstthe
hiddendefectswhichexistedonthedateonwhichproductsaredelivered,inaccor-
dancewiththelaw,underthetermssetforthhereinaer.
Ourguaranteeonlyappliestoproductswhichhavelawfullybecomethepropertyof
thepurchaser.Itonlyappliestoproductswhichweremanufacturedinfullbyourcom-
pany.Ourguaranteecovershiddendefects.Sinceourcustomersaretradeprofessio-
nals,ahiddendefectisdenedasanunacceptablemanufacturingdefectaecnga
productwhichrendersthelaeruntfortheintendedusethereofwhichisnotliable
tobedetectedbythepurchaserbeforeitisused.“Untfortheintendedusethereof”
means that the defect prevents the piece of equipment from operang. Thus, the
designoftheproductisnotcoveredbythehiddendefectsguarantee–ourcustomers
aredeemedtohavereceivedallofthetechnicalinformaonregardingourproducts.
Wedonotguaranteeagainstmalfunconsordamageorwearandteararisingoutof
adaptaonsorngofourproductswhicharespecialorunusualorusual.Likewise,
allegaonsregardingoccasionalorvariablemalfuncons, alackofcomfort,unhap-
pinessregardingtheresultsobtained,aesthecdefects,inparcular,arenotcovered
bytheguaranteeagainsthiddendefects.A defectisnot hidden if,despitethe fact
thatthepurchaserwasnotawareofitingoodfaith,itcouldhavebeendiscoveredby
carryingoutbasicvericaons.
Ourguaranteeislimitedtothereplacementorrepairofdefecveparts.Itdoesnot
giverisetocompensaon.
6.3. Contractual guarantee:Aspeciccontractualguaranteecanbeprovidedbyour
companyforsuchequipment.Insuchcaseitshallbestrictlylimitedtothespulaons
setforthbyus.
6.4. Terms covering the applicaon of guarantees:Anyandallrequestsforcoverage
inrespectof the guaranteemust bemadeusing our Aer-SalesService ReturnRe-
questForm.Allclaimsmustbe made bytheCustomertotheSupplier’s Aer-Sales
ServiceDepartment,giventhatnodirectclaimsbythe user shall betaken intoac-
count.Theguaranteerequestshallbetakenintoaccountuponproduconofadated
pur-chase receipt.
Itistheresponsibilityofthepurchaserwhoallegesadefect,regardlessofthedefect
inqueson,toprovideproofoftheexistenceandofthenaturethereof.Anapplicaon
isforwardedbythepurchasertooursta.Likewise,anyandallguaranteerequests
shallhavetobeaccompaniedbyevidencethatitdoesnotfallunderoneofthesaid
exclusioncases.The purchasermustdohisorherutmosttoenable saiddefectsto
beociallyrecordedandremedied.Heorshemustfurther-moreabsolutelyabstain
fromreplacingthe products or have saidreplacementcarriedout by athirdparty,
failingwhichguaranteecoverageshallnotbeprovided.
The guarantee coverage is limited to merely exchanging or repairing the defecve
part. If it proves indispensable, aer examinaon by the Supplier’s Technical Sta,
replacementoftheapplianceinfullshallbecarriedoutasatemporarymeasure.Said
replacementmeasure,takenasatemporarymeasure,undernocircumstanceshow-
soeverconstutesanacknowledgmentofresponsibilityonourpart.Intheeventof
replacementofthedefecvepartoroftheapplianceasawhole,transport,removal
andngcostsareexcludedfromtheguarantee.Intheeventofimmediatereplace-
mentasatemporarymeasure,thedefecveequipmentshallhavetoreachoursta
withineencalendardaysofthereplacementthereof.Failingwhich,thereplaced
equipment shall be invoiced.
All returns shall be carried out in suitable packaging, with the equipment properly
wedged.Thecostofthereturnshallbebornebythecustomer.Noreturnsofparts
shallbeacceptedunlessapprovedbeforehandbyourAer-SalesServiceDepartment.
ThecustomershallreceiveanassessmentcarriedoutbyourAer-SalesServiceDe-
partmentintheeventthatthelaerconcludesthatthereturnwasunjused.
Theguaranteecoverage excludesanyand all compensaonin respectof damages.
Theinstallermustbeinsuredagainstanyeventualdamage.
Moreover,ourguaranteeautomacallyceasestoapplywhenourcustomerhasnot
noedusoftheallegeddefectwithinameframeofthirtyfulldaysfromthedateof
thefactscitedasjusfyingtheclaimforguaranteecoverage.
The onus is on the customer to provide evidence of the dates referred to in the claim.
6.5. Specic exclusion in respect of apparent defects:Defectsanddamagetothepro-
ductsdeliveredconsecuveuponcircumstancesrelangtocarriage,tostorageand/
ortopreservaoncondionsatthe customer’s premises,inparcularintheevent
ofanaccidentofanytypehowsoever,shallnotgiverisetoanentlementunderthe
guaranteeprovidedbyourcompany.
Theguaranteedoesnotapplytoequipmentalreadyresoldbyourpurchaser.
6.6. General exclusions in respect of the all the guarantees:Allguaranteesareinvalid
assoonasourproductshavebeenusedunderusageorperformancecircumstances
forwhichtheywerenotintendedorwhichdonotconstutenormalusage.
Theguaranteesdonotapplyifthefollowingcondionshavenotbeencompliedwith,
towhitnotably:
-Storageawayfromsourcesofhumidityandtheeectsofbadweather;
-Set-upandinstallaoninaccordancewithbestpracce;
-Ulisaonwitha230Vdomescpowersupply;
-UlisaoncompliantwiththeSupplier’sinstruconsforinstallaonanduse.
Theguarantees do not apply to anyeventualdamage which is the consequence of
overvoltageorotherfaultswhichoccurinpowersupplyanddistribuoncircuits.
Theguarantees apply to corrosiondefectsonly if theappliancesareusedin accor-
dance with the usual circumstances which apply in a single housing unit or in the
terarysector;inparculartheymustnotbe:
-Subjecttointensiveandconnuousambienthumidity(fromswimmingpools,etc.);
-Cleanedusingacidicsubstanceswhichareliabletoaecttheirproperes.
Thedevelopmentofashadeofcolourovermeisanaturalphenomenonandcannot
giverisetoaguaranteeclaim.Theguaranteesdonotcomeintoplayiftheacquirer
cannot provide evidence of full payment for supplies and/or if the installaon and
usageinstruconsprovidedbythevendorwerenotcompliedwith,andlessspeci-
callyintheeventthatthedamagecausedaroseoutoftheaconsofthepurchaser
oroftheservantsthereof,outofforcemajeurecircumstancesoroutofunforeseen
circumstances.Theguaranteesdonotapplyintheeventofadefectoriginangeither
inthecomponentssuppliedbythepurchaserandintheeventofadesignhavingbeen
requiredbythepurchaser,withoutthevendorhavingtakenpartinsaidenddesign
process,oriftheproductdidnot meetaimsdeterminedbythecustomerofwhich
thevendorwasnotnoed.Allpointsnotmenonedinwringintheorderarenot
guaranteed.All damagecausedbynormalwearandtearisalsoexcludedfromthe
guarantee.
Theguaranteesonlyapplytoproductsproducedinproduconruns,totheexclusion
ofprototypesandsamples.
6.8. Guarantee period: Theguaranteeperiodformissingpartsandpatentdefectsva-
riesdependingonthenatureofthedefectinquesonandonthetypeofequipment
inqueson:
-Asregardsdomeschotwaterheatpumps:a3-yearguaranteeontheproductanda
5-yearguaranteeonthetank(anodeexcluded)fromdeliveryoftheapplianceinthe
caseofanon-compliancedefect;
-As regards central heang steel panel heaters: a 10-year guarantee from delivery
oftheapplianceinthecaseofanon-compliancedefect,asregardscentralheang
toweldryerradiators:a5-yearguaranteefromdeliveryoftheapplianceinthecase
ofanon-compliancedefect;
-Asregardselectricradiators,electricanddual-fueltowelrailsandaccessories:agua-
rantee lasng 30 months from delivery of the appliance up to a maximum of 36
monthsaeritsmanufacturingdateinthecaseofanon-compliancedefect;
-Asregardsspareparts:2yearsfromtheexchange.
Theguaranteeforhiddendefectsisprovidedforduraonof30monthsfromdelivery.
Thesparepartsvitalfortheuseofthemachineorequivalentsparepartsconnueto
beavailableforveyearsfromthedateofmanufactureoftheappliance.
Workcarriedoutundertheguaranteedoesnothavetheeectofextendingthedu-
raonoftheguarantee.