NetComm NF18ACV Safety guide

IMPORTANT: After you connect your FTTC equipment, any existing telephone
service will disconnect. This means any voice services will CEASE TO WORK
after connection and activation of your FTTC equipment. If you are transferring a
voice service to NBN it is important to NOT connect the FTTC equipment until
the voice transfer date.
1. Locate the main telephone socket for the telephone number that was
activated for nbn™. This would usually be your home telephone socket on
the wall.
2. Locate your nbn™NCD (Network Connection Device) –shown below. If you
have had an nbn™technician attend the property to complete your
connection, they should have delivered it during this appointment. If your
connection is being activated remotely you will have been sent this. If your
property has been connected to nbn™in the past this should already be
inside your property.
How to connect your new Netcomm NF18ACV nbn™ modem to
your new FTTC connection

3. Connect the NCD to the mains power and your telephone wall using the
power and wait for the DSL light on the front of the NCD to turn solid
blue. If it does not turn solid blue you may need to try alternative sockets
inside your property.
4. After the NCD DSL light is solid blue, please un-box your new NBN
NF18AC modem and connect it to main power.
5. Use the yellow Ethernet cable (included with the modem) to connect the
modem to the NCD. Use the blue WAN port on the back of the modem
and connect this to the yellow GATEWAY port on the back of the NCD

6. The set up should look like this:

7. After the NCD and modem are connected, and data flow is detected by
nbn™- the activation process still needs to take place. Note that this can
take up to 24 hours –but should take just 30 –60 minutes.
8. Please be patient during this time and wait for the Netcomm Internet light
to become solid.
9. You can connect computers or other devices to the yellow LAN ports on
the back of the device.
10. The modem should be pre-configured and ready to use. If you have
difficulties following the troubleshooting tips later in this document, please
call 1800 733 368 and our team will assist you.
Troubleshooting Tips
1. If the DSL light does not stop flashing after 15 minutes after plugging the
Netcomm device you should try the following:
I. Try plugging the telephone cable into another socket in your property.
II. Try an alternative cable to connect the NCD to the wall socket
III. Remove any splitters, filters, or extension cords from the line
IV. Remove any telephone equipment connected to other sockets in the
property.
2. If after the DSL light on the NCD turns solid blue the Internet light is
flashing on the front of the Netcomm device. This suggests that the nbn™
authentication details are incorrectly configured in your device. This should
not occur, but in rare instance that it does, please call 1800 733 368 and
our team can assist in checking these details.

If you are attempting to login to the modem the default username and password
should be admin/admin. IF you modem has already connected to the internet –for
security reasons the password will likely secure itself and become admin + the
last 6 digits of the device MAC addresses. For example: adminER43FD