NetComm NF18ACV User manual

Further information: www.leaptel.com.au/hardware
Correct as at: 27/11/2028
Modem Info Sheet
1
Netcomm NF18ACV
For optimal performance of your internet service Leaptel recommend connecting devices
directly to the router via an ethernet cable. Data intensive devices such as TV can effect Wi-Fi
performance on other devices if they use Wi-Fi rather than ethernet cables for connection.
OptimisingWi-Fi Performance
Wi-Fi speeds are not covered by our speed guarantee
Placement
Where you position your router can have a dramatic impact on your Wi-Fi performance. Wi-Fi works best when the router
is in an open space and not near other electronic devices. Routers should not be placed in metal cabinets or shelving as
this can lead to poor performance. You should consider what locations you mostly use Wi-Fi in and try and have the router
at or near to those locations. You may need to have internal cabling installed to position your router in an optimal position.
W-Fi Signals
Wi-Fi signals degrade signicantly when they go through any sort of barrier, walls, doors, furniture, people etc. Differ-
ent materials affect the strength of the signal in different ways. The further the signal travels through an object, the
more it degrades and the slower your Wi-Fi speed will be.
Wi-Fi Networks
The NetComm NF18 has two Wi-Fi networks that will both work with your connection. The 2.4GHz network is an
older technology that has a slower speed, but can travel further. The 5GHz network is a faster connection, but as it is a
higher frequency, has a smaller effective range. Wi-Fi networks can experience interference from other Wi-Fi networks
or other devices in the area that operate on the same frequencies. Your Wi-Fi settings can be changed, but we recom-
mend looking at the guides NetComm have published on their website - support.netcommwireless.com
Wi Network Range Speed
2.4 GHz Larger Slower
5 GHz Smaller Faster
Contact Us
By Phone
1300 205 327
9am-9pm Mon-Fri
9am-7pm Sat & Sun
Times are Melbourne
local time.
Online
leaptel.com.au
9am-9pm Mon-Fri
9am-7pm Sat & Sun
Times are Melbourne
local time.
Public Holiday Hours
Australian Public Holidays: Closed
Victorian Public Holiday: Weekend Hours
By Email
suppor[email protected].au
This page will go through some quick troubleshooting tips as well as ways to optimise the use of your router.

Further information: www.leaptel.com.au/hardware
Correct as at: 27/11/2028
Modem Info Sheet
2
Netcomm NF18ACV
Troubleshooting
Cannot connect to a Wi-Fi network
Take a look at your router, are the 2.4G & 5G light on or ashing? If not, you will need to log into your router and turn on
the Wi-Fi networks. Once the lights are on, try connecting and it should work.
Wi-Fi networks have disapeared
If you cannot see the “LeapTel” networks, do you see a “NetComm ****” network? This means the router has been reset
and will need to be set up again. Please contact Support.
WAN light not on
For LBNCo, NBN Fibre to the Premise, NBN Fixed Wireless, NBN HFC & Opticomm only
If your WAN light is not on this means that either the router is not connected properly or the Opticomm/LBNCo/NBN
device is not switched on. Please double check how it is connected and if it does not light up please call Support. Your
internet light will also be off if the WAN light is off.
DSL light not on or ashing
For ADSL and NBN Fibre to the Node only
If the DSL light is not on then this means either the router is not connected properly or there is a fault with either the
router or the service. If the DSL light is ashing, this means it is trying to obtain sync once this light goes solid then it
is synced and the internet light should come on. If the DSL continues to ash or ashes and then turns off, means that
there is possibly a fault with either the router or the service. If the DSL light is not going solid, please contact Support.
Internet light is red
If the internet light is red, this means that your connection is likely not authenticating, please contact Support
Please do not use the reset button on the back of the router unless directed to by Tech Support.
The reset button reverts the router back to default settings, breaking your connection. If you press the
reset button the router will need to be recongured. If you are wanting to restart the connection, please
only turn the router off and back on again with the power button.