NetComm NF10W User manual

Page 1 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
Welcome to ACN
This guide is designed to help you connect your new ACN ADSL Broadband service. Your modem has been pre-congured
to simply Plug’n’Play so you’ll be up and running in no time.
Once you are online, visit www.acnpacic.com/knowledge-base for further information and technical support if required.
www.acnpacic.com/myaccount
At MyAccount you can:
▪Check your current month’s data usage
▪Review your previous month’s data usage
▪Change your rate plan
▪Purchase extra data blocks
▪Download your invoices
▪Pay your ACN account and much more!
Customer Service
Our dedicated Customer Service team is available 7 days a week.
Customer Service: 1300 881 778
8:00am - 8:00pm (AEST/AEDT) Monday to Sunday
Online Chat: Chat to us online at www.acnpacic.com/contact-us
Monday-Friday 8am – 5pm (AEST/AEDT)
Email Enquiries: enquiries@acnpacic.com.au
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN
Independent Business Owner (IBO), please visit acnpacic.com
Getting to know your Modem
The NetComm Wireless modem from ACN has been set up to Plug’n’Play. All you need to do now is follow the instructions
in this guide.
We recommend Microsoft® Windows 7, Vista, XP, 2000 and MAC OS as the minimum Operating System requirements.
Ideally, your computer should be less than ve years old and of a reasonable specication to get the most out of the
internet. It is very important to ensure that your computer is up to date with anti-virus and rewall / internet protection
software.

Page 2 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
LED Indicator Icon Colour Denition
Power
Green The NF10W is powered on and operating normally
O The power is o
DSL
O No DSL signal detected
Green blinking Synching
Green DSL synchronized
Internet
Green The NF10W is connected to an internet service
Green blinking Data is being transmitted to or from the internet
O The NF10W is not connected to the internet
WAN
Green A device is connected to the Ethernet WAN port
Green blinking Data is being transmitted to or from the WAN
O No device is connected to the Ethernet WAN port
LAN 1-4
Green A device is connected to the Ethernet LAN port
Green blinking Data is being transmitted to or from the Ethernet LAN port
O No device is connected to the Ethernet LAN port
WiFi
Green WiFi is enabled
Green blinking Data is being transmitted to or from the Wireless interface
O WiFi is disabled
WPS
Green WPS is enabled
Green blinking WPS pairing is triggered
O WPS is disabled
USB 1-2
Green A USB hard drive is connected
Green blinking Data is being transmitted through the USB interface
O No USB hard drive is connected to the USB interface
Interface Icon Denition
Power supply
jack Connection point for the included power adaptor. Connect the power supply here
Power button Press this button to turn the NF10W on or o'
Reset button Reset unit to Default by holding the Reset button down for 3 seconds
Please do not press reset unless instructed by ACN Technical Support
USB 2 Connect an external USB hard drive here to use the NAS feature of the NF10W
Ethernet 1-4 Fast Ethernet LAN ports. Connect your Ethernet based devices to one of these ports for
high-speed internet access
WAN Gigabit capable WAN port for connection to a WAN network
DSL Use the provided RJ-11 cable to connect the router to the telephone line
Understanding your NetComm Wireless Modem

Page 3 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
Step 1: Take out the following pieces of equipment from the box once you have received your “service activation
E-mail” from ACN.
Step 2: Connect Splitter
Connect the supplied splitter directly to the telephone wall socket.
Step 3: Connecting Broadband
Connect one end of the supplied grey phone cable
to the splitter’s DSL port and the other end to the
grey DSL port on the modem.
Step 4: Connecting your landline phone
Using the existing cable that came with your landline
phone, connect one end to the phone and the other
end to the port in the splitter.
Setting up your NetComm Wireless Modem
Do not power on your modem until you have completed the steps below.
Ethernet cable ACN Netcomm Wireless
Router
Phone cable Power adaptor Wireless security card Splitter
Splitter Telephone wall socket
ModemSplitter Splitter
Splitter cord
Phone cable Existing phone cableLandline phone

Page 4 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
Step 5: Connect your Computer (if you select to use an ethernet connection)
Connect one of the supplied yellow ethernet cable to one of the yellow LAN ports on the back panel of your
modem and the other end to the computer’s ethernet port.
Step 6: Connect the power supply to the ACN
NetComm Wireless Modem
Plug the supplied power adaptor into the back of the
NetComm Wireless Modem and connect the other end
to a power outlet.
Step 7: Check Installation
• If the power is connected correctly, the POWER LED will light up on the front of the modem.
• If the grey telephone cable and the splitter are connected correctly, the DSL LED will ash and after a few
seconds turn solid green.
• Since the modem is pre-congured the Internet LED will turn green after a few seconds.
• If the yellow ethernet cable is connected, the corresponding ethernet (LAN) LED e.g. will light up.
• Once you have conrmed the above, open your web browser (e.g. Internet Explorer, Google Chrome, Firefox or
Safari) and go to your favourite website.
Modem
Powerpoint
Power
Power Adaptor
Ethernet cable Back of PC Ethernet port
Congratulations you are now connected!

Page 5 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
How to connect to the Broadband service via Wi-Fi
To connect wirelessly to your ADSL Broadband service,
you will need to have the Wireless Security Card that you
took out of the modem box in Step 1. On your wireless
device (e.g. smartphone, tablet, laptop), search for the
Wireless Network Name (SSID) and input the Wireless
Security Key shown on your wireless card.
Troubleshooting
Quick Tips
If you are unable to connect to the internet try these quick tips:
▪Restart the modem. To do this turn o the power, leave for 5 minutes and then turn the power and the modem back on.
Once the lights are on (refer to page 2), open your web browser to connect to the internet.
▪Alternatively, isolate the modem by removing all equipment connected to the line (including your splitter, telephone and
any other equipment) except your modem. Then restart the modem and connect it to your computer via an ethernet cable –
once the lights are on, try to connect to the internet.
▪If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through
Wi-Fi™. If you have a successful Wi-Fi™ connection you may have a malfunctioning ethernet cable. In this case contact ACN
Technical Support for further assistance.
Please do not press the reset button unless instructed by ACN Technical Support.
If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact
ACN Technical Support on 1300 881 778.
Logins and Passwords
The table below outlines the required username and password format for your internet connection and Online Tools.
Service Username Password What is it used for Example
Broadband Service This is an automatically generated username and password and will be sent
to you as part of your ACN Order Received email communication
Your broadband username and
password is a unique login for your
ADSL service
Broadband username:
[8characters]@myacn.net.au
Password: 8 character password
MyAccount Your MyAccount username is your
9 digit ACN Customer ID. This will
be sent to you in your ACN Order
Conrmation email
This is an automatically generated
password and will be sent to
you as part of your ACN Order
Conrmation email
Your MyAccount username and
password enables you to login to
MyAccount - ACN Self Help Portal to
manage your service.
Username: 1000000001
Password: 8 character password
Wi-Fi Your Wi-Fi username is the SSID which
is shown on the Wireless Security Card
Your Wi-Fi password is the
Wireless Security Key which is
shown on the Wireless Security
Card
To connect wireless devices to your
Broadband connection
Wi-Fi Username: NetComm 9402
Wi-Fi Password: Satayudefe
*********

Page 6 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
We will arrange to replace your NetComm Wireless ADSL2+ Modem (“Product”) if it fails within 14 days from the date of purchase.
This period is known as Dead on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty Claims section to learn
how to make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty
section of this guide.
Warranty
Subject to the conditions of this limited warranty (“Warranty”), ACN warrants your NetComm Wireless ADSL2+ Modem
(“Product”) to be free from defects in design, materials and workmanship at the time of its original purchase by you. The
Warranty is valid for a period of 24 months (“Warranty Period”) from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the
conditions below.
Conditions
This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product
or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply),
theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product. This Warranty
does not cover you changing your mind about purchasing the Product.
This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which
are not ACN branded original accessories intended for use with this Product.
The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt
of any replacement unit sent to you by ACN. If you hack the rmware or software installed with the Product or if you tamper with
security seals or remove any service covers on the equipment, ACN will consider this Warranty voided.
The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services.
Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished
unit, a dierent model, and/or from a dierent manufacturer. Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN conrms that any
replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied.
Warranty Claims
Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN’s Customer Service
Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid return courier satchel so you can return the
device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.
The return satchel is pre-labelled with our return address which is:
ACN Product Returns
Locked Bag 2145
NORTH SYDNEY NSW 2059
Please note that some of your personal settings, content and other information and stored data may be lost when the Product is
repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your
information.
ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always

Page 7 of 7
User Guide
NetComm NF10W Wireless ADSL2+ Modem Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3024 28.11.2016
make back-up copies of all the information stored on the Product before handing it in for repair or replacement.
You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim.
If a defect exists and a valid claim under the Warranty is received by ACN after the rst 15 days following the expiry of the
Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or
replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to
exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements
described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be
excluded, restricted or modied.
To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for
breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option:
(a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or
acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.
Important Customer Information
ACN’s Standard Form of Agreement (SFOA) sets out your rights and obligations and the complete terms and conditions which
apply to the supply of the Products and ACN services. The SFOA is available at www.acnpacic.com/customer-agreements-taris
Further Information
For the latest rate plans, products and services visit www.acnpacic.com/customer-agreements-taris
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent
Business Owner (IBO), please visit acnpacic.com.