NetComm NTC-5000 Series User manual

USER GUIDE
NETCOMM CALLDIRECT SERIES
Industrial HSPA Ethernet Router
NTC-5000 SERIES
NTC-5908
NTC-5909
NTC-5900

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NetComm Commercial
Preface
This manual provides information relating to the installation, operation, and application of this device. The individual reading this manual is
presumed to have a basic understanding of telecommunications terminology and concepts.
If you nd the product to be broken or malfunctioning, please contact technical support for immediate service by email at
[email protected]
For product updates, new product releases, manual revisions, or software upgrades, please visit our website at www.netcommlimited.com
Important Safety Instructions
With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are recommended:
Do not use or install this product near water to avoid re or shock hazard. For example, near a bathtub, kitchen sink, laundry tub, or
near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its path and no
heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.
To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are unobstructed.
WARNING
• Disconnect the power line from the device before servicing.
Copyright
Copyright©2011 NetComm Limited. All rights reserved. The information contained herein is proprietary to NetComm Limited. No part of
this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Limited
NOTE: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from domestic
waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this router can be recycled in accordance with
regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be subject to
penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm NTC-5908
NetComm NTC-5909
NetComm NTC-5900

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Table of Contents
Introduction ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������5
1.1 Overview .....................................................................................................................................................................................................................5
1.2 Features......................................................................................................................................................................................................................5
1.3 Hardware Overview .....................................................................................................................................................................................................6
Conguring your Router�����������������������������������������������������������������������������������������������������������������������������������������������������������������������������9
2.1 Inserting the SIM card .................................................................................................................................................................................................9
2.2 Setting up the cellular router........................................................................................................................................................................................9
2.3 Preparing your computer...........................................................................................................................................................................................10
2.4 Accessing your router’s conguration pages..............................................................................................................................................................10
2.5 Unlocking the SIM.....................................................................................................................................................................................................11
Band / Provider Selection ������������������������������������������������������������������������������������������������������������������������������������������������������������������������15
3.1 Locking to a specic band ........................................................................................................................................................................................15
3.2 Choosing your provider manually...............................................................................................................................................................................15
How to Establish a Connection to the Cellular Network ������������������������������������������������������������������������������������������������������������������������17
4.1 Initiating a PPP Connection directly from the router ...................................................................................................................................................17
4.2 How to establish a connection using the router in transparent PPPoE mode.............................................................................................................18
Ethernet Related Commands�������������������������������������������������������������������������������������������������������������������������������������������������������������������20
5.1 How to congure the Ethernet IP address .................................................................................................................................................................20
5.2 How to congure DNS Masquerading .......................................................................................................................................................................20
5.3 How to congure the DHCP Server ...........................................................................................................................................................................20
5.4 How to congure your device’s IP address manually (no DHCP) ................................................................................................................................21
Routing Conguration ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������23
6.1 Conguring Static Routes..........................................................................................................................................................................................23
6.2 How to congure RIP ................................................................................................................................................................................................24
6.3 How to congure VRRP ............................................................................................................................................................................................24
6.4 NAT conguration......................................................................................................................................................................................................25
Services Features�������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������27
7.1 How to congure the dynamic DNS client .................................................................................................................................................................27
7.2 How to congure NTP...............................................................................................................................................................................................27
7.3 How to congure the Periodic Ping Reset Monitor.....................................................................................................................................................27
7.4 How to congure a Periodic Reset Timer...................................................................................................................................................................28
System Features���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������30
8.1 Remote Administration..............................................................................................................................................................................................30
8.2 To save a copy of the routers conguration ...............................................................................................................................................................31
8.3 To restore a copy of the routers conguration............................................................................................................................................................31
8.4 To restore the router’s conguration to the factory defaults ........................................................................................................................................31
8.5 To upgrade to a new router application version .........................................................................................................................................................31
Troubleshooting����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������33
9.1 Viewing the system log..............................................................................................................................................................................................33
9.2 Common problems and solutions..............................................................................................................................................................................33
Specications �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������36
10.1 Hardware specications ..........................................................................................................................................................................................36
10.2 RJ-45 Ethernet port integration parameters.............................................................................................................................................................36
Legal & Regulatory Information ���������������������������������������������������������������������������������������������������������������������������������������������������������������38

Introduction

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Introduction
Thank you for purchasing an Industrial HSPA Cellular Network Router from NetComm. This manual illustrates how to set-up and congure
your router appropriately for your chosen task. The router is primarily managed and congured via a web browser. This manual will take you
through the steps required to congure and use your unit correctly.
1.1 Overview
An NTC-5000 series router allows you to build wide area networks utilising the superior speeds supported by 3G UMTS networks.
Employing an embedded 3G modem module, the router offers downlink speeds of up to 7.2Mbps and uplink speeds of up to 5.76Mbps.
The NTC-5000 series provides the user with a point-to-point or point-to-multi-point communications link in a single, compact and
resilient unit.
As a fully featured cellular router, it supports a large number of communication interfaces and protocols to meet the demands of today’s
telemetry and WAN applications.
Designed with remote installations in mind, the NTC-5000 series supports multi-level system monitoring giving the user peace of mind that
the device will keep the lines of communication up and open.
1.2 Features
Powerful industrial mobile broadband router platform supporting various networks and service types offering UMTS/HSPA and
quad-band GSM/GPRS/EDGE network access
Embedded Sierra HSPA modem module MC8790V (NTC-5908) or MC8792V (NTC-5909) or MC8795V (NTC- 5900) with
Qualcomm MSM6290 chipset
Wide area data access speeds in 3G mode up to 7.2Mbps in downlink (HSDPA category 8) and up to 5.76Mbps in uplink
(HSUPA category 6)
Wide area data access speeds in 2G mode up to 236 kbps (EDGE multi slot class 12)
Industrial features – rugged enclosure, wide operating temperature range -30°C to 70°C, wall mount option and locking DC
power terminal block
Wide input voltage range 8 – 28 V DC suitable for diverse environments and applications
Web interface for easy centralized conguration and management from any PC
One 10/100Base-TX port for Ethernet connections
Supports SNMP with mobile broadband specic MIB, PPPoE, RIP, VRRP, DDNS, DHCP and DHCP Relay
System monitoring, remote diagnostics and conguration over the air and a diagnostic log viewer via a web browser
Supports NAT, Port forwarding and a DMZ host
Congurable APN proles, offers an APN drop-down list to make selecting the appropriate APN easier
Supports manual network scan
Recovery mode to restore router system software in the event of corruption

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1.3 Hardware Overview
1�3�1 Overview of indicator lights
There are a total of ve LED’s on the router, one red, one amber and three green. Listed below are the specications of the LED’s and their
corresponding colours.
LED Display Description
POWER (red) Solid ON The red Power LED indicates power is applied to the DC power input jack.
Tx / Rx (amber) Solid ON The amber LED will light upon data being sent to or received from the
cellular network.
DCD (green) Solid ON The green Data Carrier Detect LED illuminates to indicate a data connection.
Service Type (green) The green LED will illuminate when cellular network coverage is detected.
Solid ON 3G: Indicates UMTS/HSPA available coverage
Flashing EDGE: Indicates EDGE available coverage
Off 2G: Indicates GSM/GPRS available coverage only.
RSSI (green) This green LED shows Received Signal Strength. There are three possible states that the RSSI LED can operate in, based upon signal level.
Solid ON Strong:Indicates the RSSI level is -86dbm
Flashing once per second Medium: Indicates the RSSI level is -110dbm and -86dbm
Off Poor: Indicates the RSSI level is less than -110dbm

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1�3�2 Overview of the router Interfaces
5 Indicator LEDs
Ethernet Port
Reset Button
SIM Card Reader
Locking Power
Terminal Block
Main Antenna Socket
+ -
Field Desciption
Antenna Socket SMA
5 Indicator LEDs Indicates the connection strength, service type, data trafc, data carrier connection and
network connection strength
Locking Power Terminal
Block
Locking Power terminal block and the wide voltage range of 8-28V DC simplify the
installation in different industrial environments
Reset Button Resetting the router to factory default values
Ethernet Port For direct connection to your devices through a hub or network router
SIM Card Reader For insertion and removal of SIM card

Congure

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Conguring your Router
You will need the following hardware components to set up the router:
Power supply (8-28VDC)
Ethernet cable
Laptop or PC
Active SIM card
2.1 Inserting the SIM card
Press the SIM ‘Eject’ button to eject SIM card bay. Make sure the SIM card is inserted correctly by inserting the SIM with the gold side
facing down on the SIM card bay and in the direction as shown below:
Insert
SIM card
Press the SIM
Eject button
2.2 Setting up the cellular router
Attach the supplied antenna to the router by screwing it onto the antenna connector. Connect the power adapter to the mains and plug the
output into the power jack of the router.
The red power LED on the panel should illuminate.
+VE -VE
Polarity of DC Power Plug (Screw Terminal)
-
+

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2.3 Preparing your computer
Connect one end of the supplied Ethernet cable to the Ethernet port of your router. Connect the other end of the cable to the LAN port of
your computer. Congure your PC’s Ethernet interface to use a dynamically assigned IP address by doing the following:
Click on the Start button, then the Control Panel and then Network Connections.
Right click on Local Area Connection and select Properties to open the conguration dialogue box of the Local Area Connection as below:
Find and click Internet Protocol (TCP/IP) from the protocol list box and then click the Properties button. The TCP/IP conguration window
will pop up as illustrated below. Under General tab, select the radio buttons ‘Obtain an IP address automatically’ and ‘Obtain DNS server
address automatically’.
Then press the OK button to close TCP/IP conguration window. Press the Close button to complete the computer preparation for
the router.
2.4 Accessing your router’s conguration pages
Furthermore, there are two system management accounts for maintaining the system, each of which has slightly different levels of
management capabilities. The root manager account is empowered with full privileges while the admin manager (administrator) can
manage all settings of the router except functions like Firmware Upgrade, Device Conguration Backup and Restore and Reset router to
factory default.
To login to the router in root manager mode, please use the following login details:
http://192�168�1�1
USERNAME: root
PASSWORD: admin
To login to the router in admin manager mode, please use the following default login details.
http://192�168�1�1
USERNAME: admin
PASSWORD: admin
NOTE – Whenever you make changes, please refresh your web page to prevent errors occurring due to caching.

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Below illustrates the steps required to access the router’s web browser conguration:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.1.1/
2. Click Login and type “admin” (without quotes) in the Username and Password elds. Then click on Submit.
2.5 Unlocking the SIM
If the SIM card is locked you will need to unlock it with a PIN provided with your SIM card. You can nd out if the SIM is locked by viewing
the SIM Status on the Status page:
If the SIM Status is SIM locked as above, you should be automatically redirected to the SIM unlock page. If not, then do the following: Click
on the “Internet Settings” menu followed by “WWAN (3G)“ and then “SIM Security”:
When you click on the ‘SIM Security’ menu item you should see the following message:-
Click OK
Next, enter the PIN code and conrm the PIN code. Then click Save.

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Now Click on the link and the Home Status page should look as below with SIM Status ‘SIM OK’:
2�5�1 Enter PUK
If after three incorrect attempts at entering the PIN code, you are requested to enter a PUK code:
You will need to contact your carrier to obtain this number.
Your carrier will issue you a PUK code to enable you to unlock the SIM and enter a new PIN code. Enter the new PIN and PUK codes, click
Save.
If you have entered the PUK correctly you should see the following message:

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Now click on the ”Status” menu item at the top left-hand side of the page. It should reect the screenshot below and show a SIM Status of
‘SIM OK’:
2�5�2 The ‘Remember PIN’ feature
This feature allows the router to automatically send the PIN to the SIM each time the SIM asks for it (usually at power up).
This enables the SIM to be PIN Locked (to prevent unauthorised re-use of the SIM elsewhere), while still allowing the router to connect to
the cellular service.
When this feature is enabled, the PIN entered by the user when they set the “Remember PIN” feature is encrypted and stored locally in the
router. The next time the SIM asks the router for the PIN, the router decrypts the PIN and automatically sends it to the SIM without user
intervention.
When this feature is disabled and the SIM is PIN locked, the user must manually enter the PIN via the router‘s conguration interface. This
is clearly not desirable where the router is unattended.

Band / Provider Selection

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Band / Provider Selection
3.1 Locking to a specic band
You may want to lock the router to a specic band. To do this, click on the “Internet Settings” menu followed by “WWAN (3G)“ and then the
“Band / Provider” menu item on the right..
You may want to do this if you’re using the router in a country with multi frequency networks that may not all support HSPA. You can select
the router to only connect on the network frequencies that suit your requirements.
Make your selection from the “Change Band:” drop down list.
The following band settings options are applicable.
BAND SELECTION OPTIONS - NTC-5908
UMTS 850MHZ ONLY = UMTS 850 MHZ ONLY
WCDMA ALL = UMTS 850/2100/1900MHZ
UMTS 850MHZ, 2G = UMTS 850 MHZ GSM/EDGE/GPRS 900/1800/1900MHZ
2G = GSM/EDGE/GPRS 900/1800/1900MHZ
ALL BANDS (AUTOBAND) = UMTS 850/2100/1900MHZ GSM/EDGE/GPRS 850/900/1800/1900MHZ
BAND SELECTION OPTIONS - NTC-5909
UMTS 900MHZ ONLY = UMTS 900 MHZ ONLY
WCDMA ALL = UMTS 900/2100/1900MHZ
UMTS 900MHZ, 2G = UMTS 900 MHZ GSM/EDGE/GPRS 850/900/1800/1900MHZ
2G = GSM/EDGE/GPRS 850/900/1800/1900MHZ
ALL BANDS (AUTOBAND) = UMTS 850/900/2100/1900MHZ GSM/EDGE/GPRS 850/900/1800/1900MHZ
Click “Save” to conrm your new band settings.
NOTE: After changing the band, if the change is not reected on the frequency eld on the “Status” page then you may need to reboot the unit.
3.2 Choosing your provider manually
The default setting is “Automatic”. To scan manually for available cellular network operators (providers) follow the following steps:
If you are currently connected to the internet, disconnect your session and ensure “Auto Connect” is disabled in the current cellular
connection prole you are using (You can check this by clicking on the “Internet Settings” menu followed by “WWAN (3G)“ and then
the “Connection” menu item on the right).
Select the operator mode “Manual”
Click on the “Scan” button. A list of cellular operators in the vicinity of your router should appear below.
Select your chosen provider from the list of detected operators and click the “Apply” button.
The router will then use the chosen operator to attempt to connect to the cellular service prole you have elected to use.

Connection

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How to Establish a Connection to
the Cellular Network
This section describes how to set up the router to initiate a WWAN connection. There are 2 different ways to set up a WWAN connection
via PPP:
Initiating the PPP Connection directly from the router (most common).
Initiating the PPP Connection from a different PPP client (i.e. laptop or router) with the router running in transparent PPPoE mode.
4.1 Initiating a PPP Connection directly from the router
The Status page of the router should be displayed as below. Please ensure that the SIM Status is ‘SIM OK’ before you initiate a WWAN
connection.
Click on the “Internet Settings” menu followed by “WWAN (3G)“ and then the “Connection” menu item on the right.
4.1.1 To connect using a connection prole
The router supports multiple APN proles; these proles allow you to congure the settings that the router will use to connect to the
cellular network.
First examine the list of congured proles.
Select the prole that you wish to connect with and make sure that the APN name eld is correct. This is very important.
Select “Enable” for the Auto Connect option and click “Save”.
From now on, Auto Connect will remain enabled and the router will automatically connect unless you come back to this page and disable it.

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4.1.2 To conrm successful connection
Now click on the link to return to the status page. Please pay close attention to WWAN section on the page. The WWAN Status
should be ‘up’. The Local eld shows the current IP address that the network has allocated for the router.
Congratulations. Your new router is now ready to use!
4.2 How to establish a connection using the router in transparent
PPPoE mode
To enable PPPoE mode, rstly ensure “Auto Connect” is disabled in all proles on the “Connection” conguration page by clicking on the
“Internet Settings” menu followed by “WWAN (3G)“ and then the “Connection” menu item on the right and then select each connection
prole and disable the Auto Connect option and save the updated settings.
Select “Enable” to enable PPPoE
Specify the APN you wish to use to suit your carrier
In addition you may specify an optional “Service Name”. When a “Service Name” is specied the connected device must use the same
service name when connecting. This facility is particularly useful if you have more than one PPPoE router or modem on a single Ethernet
network.
Finally click “Save” to save your settings and enable PPPoE.

Ethernet Related Commands

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Ethernet Related Commands
5.1 How to congure the Ethernet IP address
This facility is available by clicking on the “Internet Settings” menu followed by “LAN“ and then the “IP Setup” menu item on the right.
The default IP of the Ethernet port is 192.168.1.1 with subnet mask 255.255.255.0.
If you wish to change this then simply enter the new IP address and click on the ”Save” button at the bottom of the page.
Since the IP address has changed you will have to re-enter the new IP address congured in your browser to access the
conguration pages.
5.2 How to congure DNS Masquerading
DNS masquerading allows the router to forward DNS requests to dynamically assigned DNS servers. Clients on the router’s LAN can then
use the router as a DNS server without needing to know of the dynamically assigned DNS servers assigned by the cellular network.
This facility is available by clicking on the “Internet Settings” menu followed by “LAN“ and then the “IP Setup” menu item on the right.
There should be no need to disable this feature in most cases, however, if you need to do so simply select “Disable” and click ”Save”.
5.3 How to congure the DHCP Server
Use the following procedure to change the router’s DHCP server default settings. Ensure your PC’s Ethernet connector is congured to
automatically obtain an IP and DNS server address.
This facility is available by clicking on the “Internet Settings” menu followed by “LAN“ and then the “DHCP” menu item on the right.
When you plug in the Ethernet cable to your PC, the router should automatically assign it an IP address within 10-15 seconds. Please be
aware that you will be sharing the bandwidth of the router between all connected devices. You can manually set DNS1 and DNS2 or if DNS
Masquerade is enabled the DHCP DNS1 address will automatically be set to the router’s LAN address.
This example has a start address of 100, an end address of 199, lease time of 86,400 seconds, and uses the DNS servers that are auto-
assigned by the network upon connection.
If you do not enter the DNS1 and DNS2 addresses manually, then to browse the Internet from your Ethernet connected device you must
enable DNS Masquerade (see above).
Upon enabling DNS Masquerade, you will notice that the DNS1 address is automatically set to the IP address of the Ethernet port. DNS
addresses are then automatically assigned by the connection to the network.