NETGEAR NIGHTHAWK CM2000 User manual

Quick Start
2.5 Gbps Ultra-High Speed Cable Modem
Model CM2000
Package contents
Cable modem
Ethernet
cable
Power
adapter
BEFORE RETURNING THIS PRODUCT TO THE STORE
FOR ANY REASON, call NETGEAR Technical Support at
1-866-534-9377 or visit
https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem.
Cable modem LEDs
LED Description
Power • Solid white. The cable modem is receiving power and is functioning
normally.
• Off. The cable modem is not receiving power.
• Solid red. The cable modem is too warm and might overheat.
Downstream • Solid amber. One downstream channel is locked.
• Solid white. Two or more downstream channels are locked.
• Blinking white. The cable modem is scanning for a downstream channel.
• Off. No downstream channel is locked.
Upstream • Solid amber. One upstream channel is locked.
• Solid white. Two or more upstream channels are locked.
• Blinking white. The cable modem is scanning for a upstream channel.
• Off. No upstream channel is locked.
Online • Solid white. The cable modem is online.
• Blinking white. The cable modem is synchronizing with the cable provider’s
cable modem termination system (CMTS).
• Off. The cable modem is ofine.
Multi-Gig
Ethernet
The LED color indicates the speed: blue for a 2.5 Gbps Ethernet
connection, white for a 1 Gbps Ethernet connection, and amber for a
100 Mbps Ethernet connection.
• Solid. A powered-on device is connected to the port.
• Blinking. The port is sending or receiving trafc.
• Off. No device is connected to this port.
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any
non-NETGEAR trademarks are used for reference purposes only.
Thank you for purchasing this NETGEAR product. You can visit
https://www.netgear.com/support to register your product, get help, access the
latest downloads and user manuals, and join our community. We recommend that
you use only ofcial NETGEAR support resources.
For regulatory compliance information, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Some cable devices might not be compatible with certain cable networks. Check
with your cable Internet provider to conrm that this NETGEAR cable modem
router is allowed on your cable network.
If you are experiencing trouble installing your cable modem, contact NETGEAR at
1-866-874-8924.
Support
The following table lists support contact information for cable Internet providers
that support your cable modem.
Cable Internet
Provider
Support Contact Information
Cox https://www.cox.com/residential/support/home.html
https://www.cox.com/activate
1-888-556-1193
Mediacom https://support.mediacomcable.com
1-855-Mediacom (1-855-633-4226)
Optimum https://www.optimum.net/support/contact-us
https://install.optimum.com/JointInstall
1-877-810-6750
Sparklight https://support.sparklight.com
1-877-692-2253
Spectrum https://www.spectrum.net/contact-us
https://activate.spectrum.net
1-833-267-6094
Xnity https://www.xnity.com/support/articles/activate-purchased-modem
http://xnity.com/activate
1-800-XFINITY (1-800-934-6489)

1. Turn off and disconnect existing modems and routers.
If you are replacing a modem that is currently connected in your home,
unplug the modem and plug the new cable modem into the same outlet.
2. Connect a coaxial cable.
Use a coaxial cable to connect the cable port on the cable modem to a cable
wall outlet. Make sure that the cable is tightly connected. We recommend
that you connect your cable modem directly to a cable wall outlet.
If you must share the connection, use a 3.5dB (1 to 2) splitter.
3. Connect the power adapter.
Connect the power adapter to the cable modem and plug the power adapter
into an electrical outlet.
The cable modem might reset multiple times when it is powered on.
Power
adapter
Coaxial
cable
Start here
4. Wait for the Online LED to light solid white.
This process might take up to 10 minutes. When the cable modem comes
online, the Online LED stops blinking and lights solid white.
After 10 minutes, if the Online LED doesn’t light solid, make sure that the
cable outlet is working or call your Internet service provider (ISP) to make sure
you have service.
Note: When the Online LED lights solid, your cable modem is not connected
to the Internet yet. You must connect a router or computer to your cable
modem and then activate your cable modem with your cable Internet
provider.
5. Connect a router to your cable modem..
a. Connect the Ethernet port on the cable modem to the WAN or Internet
port on the router
b. Power on the router.
c. Connect your computer or mobile device to the router.
6. Collect the following information:
• Your cable Internet provider (ISP) account information
• Cable modem model number, which is CM2000
• Cable modem serial number
• Cable modem MAC address
WiFi routerCable modem
90° 90°
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
NETGEAR INTERNATIONAL LTD
Floor 1, Building 3
University Technology Centre
Curraheen Road, Cork,
T12EF21, Ireland
April 2020
7. Activate your Internet service:
The following table lists the activation contact information for cable Internet
providers that support your cable modem.
Cable Internet
Provider
Activation Contact
Cox 1-888-556-1193
Mediacom 1-855-Mediacom (1-855-633-4226)
Optimum 1-877-810-6750
Sparklight 1-877-692-2253
Spectrum 1-833-267-6094
Xnity Visit http://xnity.com/activate and follow
the prompts to activate
Your ISP’s contact information might change. You can also nd the contact
information in your monthly Internet service billing statement.
Note to CATV system Installer- This reminder is provided to call the CATV systems
installer’s attention to Section 820-93 of the National Electrical Code, which
provides guidelines for proper grounding and in particular, species that coaxial
cable shield shall be connected to the grounding system of the building, as close
to the point of cable entry as practical.