NETGEAR Nighthawk A8000 User manual

User Manual
A8000
Nighthawk® A8000 WiFi 6/6E USB 3.0
Adapter
NETGEAR, Inc.
350 E. Plumeria DriveFebruary 2023
San Jose, CA 95134, USA202-12604-01

Support and Community
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Applicable to 6 GHz devices only: Only use the device indoors. The operation of 6 GHz
devices is prohibited on oil platforms, cars, trains, boats, and aircraft, except that
operation of this device is permitted in large aircraft while flying above 10,000 feet.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or
communications with unmanned aircraft systems.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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A8000

Contents
Chapter 1 Get Started and Connect to a WiFi Network
Copy or Download the A8000 Installation Program........................5
Set Up and Install the Adapter............................................................5
Join a WiFi Network..............................................................................6
Join a Network Using the Adapter Driver.....................................6
Chapter 2 Monitor and Maintain the Adapter
View the Connection Status and Details..........................................10
Upgrade the Adapter Software........................................................10
Uninstall the Adapter Software.........................................................10
Chapter 3 Troubleshooting and Frequently Asked Questions
Troubleshooting.................................................................................12
Adapter LED Is Not Lit...................................................................12
When I Connect to the Network, I Cannot Access Shared
Resources Such as Printers...........................................................12
Adapter Lost Its IP Address...........................................................12
Frequently Asked Questions.............................................................13
Do USB Ports Go into Sleep Mode if No Traffic Is Going to or from
the Port?..........................................................................................13
How Can I Improve the Speed of My WiFi Connection?..........13
How Can I View the IP Address of the Adapter?........................14
Appendix A Factory Default Settings and Technical Specifications
Factory Default Settings.....................................................................16
Technical Specifications.....................................................................16
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1
Get Started and Connect to a WiFi
Network
The NETGEAR A8000 WiFi 6E USB Adapter connects your notebook or desktop
computer over WiFi to an 11ax or other network for applications such as lag-free video
streaming throughout your home, online gaming, and secure and reliable Internet
connections.
This chapter describes how to set up and connect the A8000 WiFi 6E USB Adapter, in
this manual referred to as the adapter, to a WiFi network. The chapter includes the
following sections:
•Copy or Download the A8000 Installation Program on page 5
•Set Up and Install the Adapter on page 5
•Join a WiFi Network on page 6
NOTE: For more information about the topics covered in this manual, visit the
support website at support.netgear.com.
NOTE: You can register your A8000 with NETGEAR and receive notifications
with firmware updates. Firmware updates with new features and bug fixes are
made available from time to time at downloadcenter.netgear.com.
4

Copy or Download the A8000 Installation
Program
The adapter installation program is provided:
•On the USB thumb drive included in the A8000 package.
•On the NETGEAR download site.
To obtain the A8000 standalone adapter installation program:
1. Copy or download the installation program
a. Copy the installation program from the supplied USB thumb drive to your
computer.
b. Visit https://www.netgear.com/A8000-download and download the latest software
file.
2. Follow the steps in Set Up and Install the Adapter on page 5 to run the installation
program.
Set Up and Install the Adapter
Before you begin using your adapter, set up the adapter by running the installation
program.
User Manual5Get Started and Connect to a
WiFi Network
A8000

To install the Windows standalone adapter:
1. Make sure your computer is running an up-to-date version of Windows 10 or Windows
11.
For more information about updating Windows, see Microsoft's Update Windows
support article.
2. Complete the steps described in Copy or Download the A8000 Installation Program
on page 5 to download the latest software file for Windows.
3. Run the A8000 installation program:
a. To start extraction of the installation files, double-click on the file that was copied
or downloaded and is named A8000 Windows Installation Program V.xxxx, where
xxxx is the version number.
b. Double-click on the file that was copied or downloaded and is named A8000
Windows Installation Program V.xxxx.exe where xxxx is the version number.
NOTE: If a User Account Control window appears that asks if you want
to allow the app to make changes to your device, select Yes.
c. Follow the prompts to complete installation. When prompted, you can remove
the USB thumb drive, and insert the Nighthawk® A8000 WiFi 6 & 6E USB 3.0
adapter into your computer's USB port.
NOTE: The installation program gives you the option to disable other
WiFi adapters. For best performance, we recommend that you disable
other adapters
4. Click Finish to exit the installation wizard.
Join a WiFi Network
The adapter can join a known WiFi network by using the adapter standalone driver.
•Install the adapter’s standalone driver.
•Use the WiFi network settings on your computer to join a WiFi network (see Join a
Network Using the Adapter Driver on page 6).
Join a Network Using the Adapter Driver
This task describes how to join a WiFi network using the adapter.
User Manual6Get Started and Connect to a
WiFi Network
A8000

NOTE: The adapter provides the best performance with a USB 3.0 port but is
compatible with a USB 2.0 or USB 1.1 port.
To join a WiFi network:
1. Connect your adapter to your computer's USB port with or without the desktop
cradle.
a. With the desktop cradle, place the adapter into the desktop dock and connect
the USB cable to the USB port on your computer.
NOTE: NETGEAR does not recommend that you use another cable to
connect the adapter to the USB port on your computer. Use the desktop
dock with the attached cable that is supplied in the package. Using
another USB cable might affect the performance and correct functioning
of the adapter.
NOTE: When the adapter is placed in the desktop dock, you can fold
out the adapter to its maximum angle for increased WiFi performance.
b. Without the desktop cradle, insert the adapter into a USB port on your computer
User Manual7Get Started and Connect to a
WiFi Network
A8000

2. Open the Wifi network settings on your computer by right-clicking the WiFi icon.
( ) or the No Internet Access icon ( ), which display in the lower right corner of
your screen
3. (Windows 11 only) Click Manage Wi-Fi connections (>), which is next to the WiFi
icon.
4. Select your network's name
5. Click Connect.
6. Enter the network security key (WiFi password).
7. Click Next.
When you see the message "Connected, secured," setup is complete.
8. Press the ESC key on the desktop to exit WiFi network settings.
User Manual8Get Started and Connect to a
WiFi Network
A8000

2
Monitor and Maintain the Adapter
This chapter includes the following sections:
•Upgrade the Adapter Software on page 10
•Uninstall the Adapter Software on page 10
9

View the Connection Status and Details
You can check your network connection status in Windows.
To view connection status and details:
1. Select the Start button, then type Settings.
2. Select Settings > Network & internet.
Upgrade the Adapter Software
You can upgrade the Adapter software by downloading and running the latest Installation
program.
If you have registered with NETGEAR on your A8000, then when there is a new version
release, NETGEAR will notify you that an update is available.
Uninstall the Adapter Software
You can uninstall the adapter:
•From the Windows Settings interface.
•By using the adapter Installation Program.
1. To uninstall using Windows, select Start > Settings > Apps > Netgear A8000 WiFi
6 &6 E Adapter > Uninstall.
2. To uninstall using the A8000 Installation Program:
a. Double-click on the installation program.
b. Select Uninstall to remove the software.
User Manual10Monitor and Maintain the
Adapter
A8000