NETGEAR WAX610 User manual

User Manual
Insight Managed WiFi 6 AX1800
Dual Band Access Point
Model WAX610
NETGEAR, Inc.
350 E. Plumeria DriveJuly 2020
San Jose, CA 95134, USA202-12098-01

Support and Community
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Do not use this device outdoors. The PoE port is intended for intra building connection
only.
Trademarks
© NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Revision History
CommentsPublish DatePublication
Part Number
First publication.July 2020202-12098-01
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Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Contents
Chapter 1 Introduction
About NETGEAR Insight......................................................................9
Additional documentation...................................................................9
Chapter 2 Hardware Overview
Unpack the access point....................................................................11
Top panel with LEDs...........................................................................11
Hardware interfaces...........................................................................14
Product label.......................................................................................15
Safety instructions and warnings for an indoor access point........16
Chapter 3 Install the Access Point in Your Network and Access It
for Initial Configuration
Position your access point for best performance...........................19
Set up and connect the access point to your network...................20
Connect to the access point for initial configuration.....................21
Connect over WiFi using the NETGEAR Insight app.................22
Connect over the Internet using the NETGEAR Insight Cloud
portal...............................................................................................23
Connect over WiFi to the local browser UI for initial
configuration..................................................................................24
Connect over the LAN to the local browser UI for initial
configuration..................................................................................28
Configure the access point offline using a directly connected
computer.............................................................................................33
Log in to the access point after initial setup....................................37
Chapter 4 Install the Access Point in an Insight Instant Mesh WiFi
Network
What are a root access point and an extender access point?......41
What is an Insight Instant Mesh WiFi network?...............................42
Requirements for placing an extender access point in a mesh WiFi
network................................................................................................43
Install the NETGEAR Insight app to manage an Insight Instant Mesh
WiFi network.......................................................................................44
Connect the access point as an extender to a root access point..45
3

Connect over the Internet using the NETGEAR Insight Cloud
portal....................................................................................................48
Chapter 5 Manage the Basic WiFi Features
Set up an open or secure WiFi network..........................................50
View or change the settings of a WiFi network...............................57
Disable or enable a WiFi network or set up a WiFi activity
schedule..............................................................................................59
Remove a WiFi network.....................................................................60
Change the authentication and encryption for a WiFi network....61
Hide or broadcast the SSID for a WiFi network..............................65
Enable or disable client isolation for a WiFi network.....................66
Enable or disable band steering with 802.11k RRM and 802.11v
WiFi network management...............................................................67
Change the VLAN ID for a WiFi network.........................................69
Enable or disable PMF for a WiFi network......................................70
Enable or disable URL tracking for a WiFi network........................71
Change the format of the DHCP offer messages that the access
point forwards.....................................................................................72
Select a MAC ACL for a WiFi network..............................................73
Set bandwidth rate limits for a WiFi network..................................75
Chapter 6 Manage the Basic Radio Features
Manage the basic WiFi settings for the radios................................78
Turn a radio on or off.........................................................................81
Change the WiFi mode for a radio...................................................82
Change the channel width for a radio.............................................84
Change the guard interval for a radio.............................................86
Change the output power for a radio..............................................87
Change the channel for a radio........................................................88
Manage Quality of Service for a WiFi radio.....................................89
Chapter 7 Set Up and Manage a Captive Portal
Set up a click-through captive portal for a WiFi network..............92
Set up an external captive portal for a WiFi network.....................95
Register and configure Facebook Wi-Fi for the access point.......98
Set up a Facebook Wi-Fi captive portal for a WiFi network........101
Unregister the access point from Facebook Wi-Fi.......................102
Chapter 8 Manage Access and Security
Block specific URLs and keywords for Internet access................105
Manage user accounts.....................................................................107
Add a user account......................................................................107
Change the time-out period for a user session.......................108
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Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Change the settings for a user account....................................109
Remove a user account...............................................................110
Manage local MAC access control lists.........................................111
Manually set up a MAC access control List...............................112
Import an existing MAC access control list..............................115
Manage neighbor AP detection.....................................................118
Enable neighbor access point detection and move access points
to the Known AP List....................................................................119
Import an existing neighbor access point list in the Known AP
List..................................................................................................121
Set up RADIUS servers.....................................................................124
Chapter 9 Manage the Local Area Network and IP Settings
Disable the DHCP client and specify a fixed IP address..............128
Enable the DHCP client...................................................................129
Set the 802.1Q VLAN and management VLAN............................131
Specify an existing domain name..................................................132
Enable or disable Spanning Tree Protocol...................................134
Enable or disable the network integrity check function..............135
Enable or disable IGMP snooping.................................................136
Enable or disable Ethernet LLDP....................................................137
Enable or disable UPnP...................................................................138
Chapter 10 Manage and Maintain the Access Point
Change the management mode to NETGEAR Insight or
Web-browser....................................................................................141
Change the country or region of operation..................................143
Change the admin user account password..................................144
Change the system name................................................................145
Specify a custom NTP server...........................................................146
Set the time zone..............................................................................147
Manage the syslog settings.............................................................148
Manage the firmware of the access point.....................................149
Check for new firmware and upgrade the access point.........150
Manually download firmware and upgrade the access point.151
Revert to the backup firmware...................................................153
Use an SFTP server to upgrade the access point....................154
Manage the configuration file of the access point.......................155
Back up the access point configuration....................................155
Restore the access point configuration.....................................157
Reboot the access point from the local browser UI.....................158
Schedule the access point to reboot.............................................159
Return the access point to its factory default settings.................160
Use the Reset button to reset the access point........................161
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Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Use the local browser UI to reset the access point..................162
Enable or disable Secure Shell.......................................................163
Enable SNMP and manage the SNMP settings............................164
Manage the LEDs.............................................................................165
Chapter 11 Monitor the Access Point and the Network
View the access point Internet, IP, and system settings..............168
View the WiFi radio settings............................................................171
View unknown and known neighbor access points.....................174
View client distribution, connected clients, and client trends....176
View WiFi and Ethernet traffic, traffic and ARP statistics, and channel
utilization...........................................................................................179
View or download tracked URLs.....................................................181
View, save, download, or clear the logs........................................183
View a WiFi bridge connection.......................................................185
View alarms and notifications.........................................................186
Chapter 12 Set up a WiFi Bridge
WiFi base station, WiFi repeater, and WiFi bridge requirements.189
Set up a WiFi bridge between access points................................190
Chapter 13 Manage the Advanced Radio Features
Manage the advanced WiFi settings for the radios.....................194
Manage the maximum number of clients for a radio..................197
Manage the broadcast and multicast settings for a radio...........198
Manage load balancing for the radios..........................................200
Manage sticky clients.......................................................................202
Manage the ARP proxy....................................................................204
Manage the amount of broadcast traffic.......................................205
Chapter 14 Diagnostics and Troubleshooting
Perform a ping test...........................................................................208
Check the Internet speed................................................................209
Quick tips for WiFi troubleshooting...............................................210
Troubleshoot with the LEDs............................................................211
Power/Cloud LED remains off....................................................212
Power/Cloud LED remains solid amber...................................213
Power/Cloud LED is blinking amber slowly, continuously.....213
The access point functions as a PoE PD and the Power/Cloud
LED remains solid amber............................................................214
Power/Cloud LED does not light blue in the NETGEAR Insight
management mode.....................................................................214
Power/Cloud LED does not stop blinking amber, green, and
blue................................................................................................215
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Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

2.4G or 5G WLAN LED is off.......................................................216
The extender access point and root access point cannot
connect..............................................................................................216
Troubleshoot WiFi connectivity......................................................218
Troubleshoot Internet browsing.....................................................219
You cannot log in to the access point over a LAN connection....219
Changes are not saved....................................................................220
You enter the wrong password and can no longer log in to the
access point.......................................................................................220
Troubleshoot your network using the ping utility........................221
Test the LAN path to your access point....................................222
Test the path from your computer to a remote device...........222
Appendix A Mount the Access Point on a Wall or Ceiling
Mount the access point to a wall....................................................225
Mount the access point to a solid ceiling......................................226
Mount the access point to a T-bar..................................................228
Appendix B Factory Default Settings and Technical Specifications
Factory default settings...................................................................232
Technical specifications...................................................................236
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Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

1
Introduction
The NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610,
in this manual referred to as the access point, supports IEEE 802.11ax, four streams of
WiFi 6, and dual-band concurrent operation at 2.4 GHz and 5 GHz with a combined
throughput of 1800 Mbps (600 Mbps at 2.4 GHz and 1200 Mbps at 5 GHz).
The access point can function as a Power over Ethernet (PoE) powered device (PD) in
an existing network connected to a PoE+ switch or with an optional power adapter
connected to a regular switch. The PoE+ Ethernet port supports a high speed up to
2.5 Gbps.
This chapter contains the following sections:
• About NETGEAR Insight
• Additional documentation
Note: For more information about the topics that are covered in this manual, visit the
support website at netgear.com/support/.
Note: Firmware updates with new features and bug fixes are made available from time
to time at netgear.com/support/download/. You can check for and download new
firmware manually. If the features or behavior of your product does not match what is
described in this manual, you might need to update the firmware.
Note: In this manual, WiFi network means the same as SSID (service set identifier or
WiFi network name) or VAP (virtual access point). That is, when we refer to a WiFi network
we mean an individual SSID or VAP.
8

About NETGEAR Insight
The access point supports the NETGEAR Insight app, which lets you set up and manage
the access point from your iOS or Android mobile device and connects to the Insight
cloud-based management platform. For Insight Premium or Insight Pro subscribers, the
access point also supports the Insight Cloud portal, which is the website that provides
access to the Insight cloud-based management platform.
This user manual describes the local browser user interface (UI). For more information
about NETGEAR Insight, visit insight.netgear.com and see the NETGEAR knowledge
base at netgear.com/support/product/insight.aspx.
If you install the access point as a NETGEAR Insight managed device, the settings for
features that you can manage through the Insight app and Insight Cloud portal are
masked out in the local browser UI. However, using the local browser UI, you can still
manage the settings for certain features that are not yet supported in Insight. For more
information, visit the NETGEAR knowledge base at
netgear.com/support/product/insight.aspx and search for What is Hybrid Management
Mode.
Additional documentation
The following documents are available at netgear.com/support/download/:
•Installation guide
•Data sheet
For information about the NETGEAR Insight app and the Insight Cloud portal, visit
insight.netgear.com and see the NETGEAR knowledge base at
netgear.com/support/product/insight.aspx.
User Manual9Introduction
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

2
Hardware Overview
The NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610
is an indoor access point.
The chapter contains the following sections:
• Unpack the access point
• Top panel with LEDs
• Hardware interfaces
• Product label
• Safety instructions and warnings for an indoor access point
10

Unpack the access point
The package contains the following items:
•WAX610 access point
•Mounting bracket with screw holes for mounting to a solid ceiling or 15/16 in.
(23.8 mm) T-bar
•Mounting bracket without screw holes for mounting to a 9/16 in. (14.3 mm) T-bar
•Two screws and anchors for ceiling mounting or wall-mounting
•Screw placement guide
•Installation guide
Note: Depending on the product ordered, the package might not include a power
adapter. You power up the access point by connecting it to a PoE+ switch. If you ordered
a package without a power adapter, you can still order a power adapter as an option.
For information about the mounting options, see Mount the Access Point on a Wall or
Ceiling on page 224.
Top panel with LEDs
The LEDs that provide the status of the access point are located on the top panel of the
access point.
Figure 1. Top panel with LEDs
User Manual11Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Table 1. LED descriptions
DescriptionColorLED Icon
Solid amber initially and then blinking amber slowly. The access
point is starting or in the process of getting an IP address.
Power/Cloud LED
Solid green. The access point started up and functions either as a
standalone access point or as an Insight discovered access point that
is not connected to the Insight cloud-based management platform.
Solid blue. The access point functions in Insight mode and is
connected to the Insight cloud-based management platform.
Blinking amber fast. The access point is updating firmware or is
being reset to factory default settings.
Blinking multicolor. The access point is functioning in extender mode
and the mesh setup is in progress.
Solid amber during operation. The PoE power that the access point
received is not at the 802.3at (PoE+) level.
Off. No power is supplied to the access point.
Solid green. A 2.5 Gbps Ethernet link is detected on the LAN port.LAN LED
Blinking green. 2.5 Gbps traffic activity is detected on the LAN port.
Solid amber. An Ethernet link at a speed lower than 2.5 Gbps is
detected on the LAN port.
Blinking amber. Traffic activity at a speed lower than 2.5 Gbps is
detected on the LAN port.
Off. Either no powered-on Ethernet device is connected to the LAN
port, or, if a powered-on Ethernet device is connected, no Ethernet
link is detected.
User Manual12Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Table 1. LED descriptions (Continued)
DescriptionColorLED Icon
Solid green. The 2.4 GHz WiFi radio is on but no clients are
connected.
2.4G WLAN LED
Solid blue. One or more WLAN clients are connected to the 2.4 GHz
WiFi radio.
Blinking blue. Traffic is detected on the 2.4 GHz WiFi radio.
Off. The 2.4 GHz WiFi radio is off.
Solid green. The 5 GHz WiFi radio is on but no clients are connected.5G WLAN LED
Solid blue. One or more WLAN clients are connected to the 5 GHz
WiFi radio.
Blinking blue. Traffic is detected on the 5 GHz WiFi radio.
Off. The 5 GHz WiFi radio is off.
Note: For information about troubleshooting with the LEDs, see Troubleshoot with the
LEDs on page 211.
User Manual13Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Hardware interfaces
The bottom panel of the access point has a LAN/PoE+ port, Reset button, and DC power
connector for an optional power adapter.
Figure 2. Hardware interfaces of the access point
The bottom panel contains the following components:
•Reset button. You can use the Reset button to restart the access point or to reset
the access point to its factory default settings. To restart the access point, press the
Reset button for about two seconds. Pressing the Reset for 10 seconds or longer
resets the access point to factory default settings.
Note: If you added the access point to a NETGEAR Insight network location, you
must first use the Insight app or Insight Cloud portal to remove the access point from
your Insight network location before the factory default settings function of the Reset
button is available. For more information, see Use the Reset button to reset the
access point on page 161.
User Manual14Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

•LAN/PoE+ port. You can use the LAN/PoE+ Gigabit Ethernet RJ-45 LAN port to
connect the access point to a PoE+ switch, or if you use an optional power adapter,
to a non-PoE switch.
The LAN/PoE+ port supports Ethernet speeds up to 2.5 Gbps when connected to
2.5 Gbps equipment. Your Internet connection, modem, and switch all need to
support a speed of 2.5 Gbps. If one of these components supports only 1 Gbps
(which is a common speed), the access point LAN/PoE+ connection functions at 1
Gbps.
For more information about the LAN/PoE+ port connection, see Set up and connect
the access point to your network on page 20.
•DC power connector. If you do not use a PoE+ switch to provide power to the access
point, connect an optional power adapter to the DC power connector.
Note: The back panel provides a Kensington lock slot for an optional security cable.
Product label
The product label of the access point shows the QR code, serial number, MAC address,
default WiFi network name (SSID), and network key (password) of the access point.
Figure 3. Product label
User Manual15Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

Safety instructions and warnings for an
indoor access point
Use the following safety guidelines to ensure your own personal safety and to help
protect your system from potential damage.
To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment,
observe the following precautions:
•This product is designed for indoor use only in a temperature-controlled and
humidity-controlled environment. Note the following:
-For more information about the environment in which this product must operate,
see the environmental specifications in the appendix or the data sheet.
-If you want to connect the product over an Ethernet cable to a device located
outdoors, the outdoor device must be properly grounded and surge protected,
and you must install an Ethernet surge protector inline between the indoor
product and the outdoor device. Failure to do so can damage the product.
-Before connecting the product to outdoor cables or wired outdoor devices, see
https://kb.netgear.com/000057103 for additional safety and warranty information.
Failure to follow these guidelines can result in damage to your NETGEAR product,
which might not be covered by NETGEAR’s warranty, to the extent permissible by
applicable law.
•Do not service the product except as explained in your product documentation.
Some devices should never be opened.
•If any of the following conditions occur, unplug the product from its power source,
and then replace the part or contact your trained service provider:
- Depending on your product, the power adapter, power adapter cable, power
adapter plug, or PoE Ethernet cable is damaged.
-An object fell into the product.
- The product was exposed to water.
- The product was dropped or damaged.
-The product does not operate correctly when you follow the operating
instructions.
•Keep the product away from radiators and heat sources. Also, do not block cooling
vents.
User Manual16Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

•Do not spill food or liquids on your product components, and never operate the
product in a wet environment. If the product gets wet, see the appropriate section
in your troubleshooting guide, or contact your trained service provider.
•Do not push any objects into the openings of your product. Doing so can cause fire
or electric shock by shorting out interior components.
•Use the product only with approved equipment.
•If applicable to your product, allow the product to cool before removing covers or
touching internal components.
•Be sure that devices that are attached over Ethernet cables are electrically rated to
operate with the power available in your location.
•Depending on your product, use only the supplied power adapter or an Ethernet
cable that provides PoE.
If your product uses a power adapter:
-If you were not provided with a power adapter, contact your local NETGEAR
reseller.
-The power adapter must be rated for the product and for the voltage and current
marked on the product electrical ratings label.
•To help prevent electric shock, plug any system and peripheral power cables into
properly grounded power outlets.
•If applicable to your product, the peripheral power cables are equipped with
three-prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable, use
a three-wire cable with properly grounded plugs.
•Observe extension cable and power strip ratings. Make sure that the total ampere
rating of all products plugged into the extension cable or power strip does not
exceed 80 percent of the ampere ratings limit for the extension cable or power strip.
•To help protect your system from sudden, transient increases and decreases in
electrical power, use a surge suppressor, line conditioner, or uninterruptible power
supply (UPS).
•Position system cables, power adapter cables, and PoE Ethernet cables carefully.
Route cables so that they cannot be stepped on or tripped over. Be sure that nothing
rests on any cables.
•Do not modify power adapters, power adapter cables, or plugs. Consult a licensed
electrician or your power company for site modifications.
•Always follow your local and national wiring rules.
User Manual17Hardware Overview
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

3
Install the Access Point in Your
Network and Access It for Initial
Configuration
This chapter describes how you can install and access the access point in your network.
The chapter contains the following sections:
• Position your access point for best performance
• Set up and connect the access point to your network
• Connect to the access point for initial configuration
• Configure the access point offline using a directly connected computer
• Log in to the access point after initial setup
18

Position your access point for best
performance
Before you install and mount your access point as described in the installation guide,
consider how you can position the access point for best performance.
The access point lets you access your network anywhere within the operating range of
your WiFi network. However, the operating distance or range of your WiFi connection
can vary significantly depending on the physical placement of your access point. For
example, the thickness and number of walls the WiFi signal passes through can limit
the range.
Additionally, other WiFi devices in and around your office or home might affect your
access point’s signal. WiFi devices can be other access point, routers, repeaters, WiFi
range extenders, and any other devices that emit WiFi signals for network access.
Position your access point according to the following guidelines:
•Place your access point near the center of the area where your computers and other
devices operate.
A line of sight between the access point and your WiFi devices is not required for
good performance.
•If you use a power adapter, make sure that the access point is within reach of an AC
power outlet.
•Place the access point in an elevated location, minimizing the number walls and
ceilings between the access point and your other devices.
•Place the access point away from electrical devices such as these:
-Ceiling fans
- Home security systems
- Microwaves
- Computers
-Bases of cordless phones
- 2.4 GHz and 5.8 GHz cordless phones
•Place the access point away from large metal surfaces, large glass surfaces, insulated
walls, and items such as these:
- Solid metal doors
- Aluminum studs
- Fish tanks
User Manual19Install the Access Point in Your
Network and Access It for Initial
Configuration
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual

- Mirrors
- Brick
- Concrete
If you are using adjacent access points, use different radio frequency channels to reduce
interference.
Set up and connect the access point to your
network
You can connect the access point to a Power over Ethernet plus (PoE+) switch in your
network. The switch must be connected to a network router that is connected to the
Internet. If you use a PoE+ connection, the access point does not require a power
adapter.
Note: Depending on the product ordered, the package might not include a power
adapter. You power up the access point by connecting it to a PoE+ switch. If you ordered
a package without a power adapter but do not want to use a PoE+ connection, you can
still order a power adapter as an option.
The access point LAN/PoE+ port supports Ethernet speeds up to 2.5 Gbps. The following
figure shows a NETGEAR MS510TXPP switch, which supports speeds of 2.5 Gbps and
higher and can supply PoE+. To allow for this speed, your Internet connection, modem,
and switch all need to support a speed of 2.5 Gbps. If one of these components supports
only 1 Gbps (which is a common speed), the LAN connection functions also at 1 Gbps.
Figure 4. Set up the access point with a PoE+ connection to your network
User Manual20Install the Access Point in Your
Network and Access It for Initial
Configuration
Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual