NeuraLabel 550e User manual

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NeuraLabel 550e NoTouch System
Setup and Quick Start Guide
January 2021

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Table of Contents
•Unpacking
•Part Identification & Required Equipment
•Step 1: Select your work area
•Step 2: Printer Placement
•Step 3: Tower Placement
•Step 4: Unwinder Sensor Setup
•Step 5: Rewinder Sensor Setup
•Step 6: Feeder Setup
•Step 7: Power Up the System
•Step 8: Media Setup
•Step 9: Load Media
•Step 10: Printing and Winding
•Printing Tips & Troubleshooting
•Firmware and Contact Information

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Remove printer from box. Lift from box with two people.
Remove feeder from box and set aside.
Unpacking the Printer and Feeder
Power Cord
Starter Toner
Continuous Feeder Attachment
Print Engine

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Remove all contents from the box.
•Tower
•Packaged items in plastic bag
•Printer Base Plate (2 pieces)
•Packaging may differ from photo.
Tower
Unpacking the NoTouch
Base Plate

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Part Identification & Required Equipment
In the Box
•Tower with spindles
•Two piece Printer Base Plate
•Unwinder Sensing Pad attached to base plate
•Rewinder Sensing Pad
•Flanges –2 permanent rear and 2 removable
•Power cord
•4 screws
Equipment Required
C
Knobs
Spindles B
•Phillips head screwdriver
•Rolled media
•3 inch core
Outer Flanges
Power Cord
Rewinder Sensor
Unwinder Sensor
Attached to Baseplate
Rear Flanges
Baseplate
Tower
Screws
Tower

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Step 1: Select your work area
Place the baseplate on the table, but do not connect the 2 pieces. The side with
the larger printer outline with the 2 datum slots goes to the right. The side with
the smaller tower outline with 4 screw posts goes to the left.
Before you begin: Find a flat sturdy workspace with access to power and network.
Printer Guides
Baseplate Dimensions: 41” x 20.5”
Recommended Minimum Table Size: 60” x 30”
Tower Guides
Printer Slots
Tower Posts

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Step 2: Printer Setup
Place the printer on the right side baseplate and align to pattern. The printer will slide into the slots
on the baseplate when properly placed.
After the printer is positioned, attach left side baseplate to right side baseplate.
Moving the printer requires two people.
Power Port at
Back of Printer
Bottom
Hole
Plug the printer’s power cord into the printer port (bottom right side of back of printer) and wall outlet, but
keep the printer turned OFF. Plug in the network cable into the printer port (middle left side of back of
printer) and wall outlet. (USB is also supported.)
Always plug laser printers directly into a wall power outlet.

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Step 2: Printer Setup continues
Open printer side door labeled B. Unpack starter toner and place in printer. Close printer door.
Door B

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Step 3: Tower Placement
Place the Tower onto the left side baseplate to align to pattern and posts.
Use provided screws and hex spacers with Phillips head screwdriver to screw the Tower
to the baseplate. Screw down snugly and verify there is no “wobble.”
Plug the Tower’s power cord into the Tower port (bottom left side of Tower) and wall outlet, but
keep the Tower turned OFF.
Tower Power
Port
4 Screws and hex spacers
attach tower to baseplate

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Step 4: Unwinder Sensor Setup
Tower must be powered OFF during this step.
Plug the unwinder sensor into the Tower port (bottom left side of the Tower)
The unwinder sensor should already be attached to the base plate using pattern and one screw.
Unwinder Sensor
Port

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Attach the rewinder sensor onto the center of the printer’s media output lip by sliding it onto the attach
clip. Use your index finger and thumb to grasp the base of the sensor and attach clip; slide it on the
attach clip by pressing together. Be sure not to grasp the movable spring-loaded trigger.
Step 5: Rewinder Sensor Setup
Tower must be powered OFF during this step.
Plug the rewinder sensor into the port on the bottom right side of the Tower.
Rewinder Attach Clip
on printer
Rewinder Sensor Port Rewinder Sensor slides
onto Attach Clip

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Step 6: Feeder Setup
Place the Continuous Feeder Attachment onto the front of the printer. It slides on to the
mounting bar on the printer tray. Make sure it attaches squarely to the printer.
Attach the feeder round “barrel” connector to the round connector at the back of the
printer just above the printer’s power port.
Continuous Feeder Attachment
Printer power must be OFF when attaching or removing continuous feeder attachment.
Feeder Barrel Connector
NOTE: The Feeder is powered by the printer.

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Turn on the printer and feeder
Press the power button near the printer operator panel. The printer and the attached
feeder will boot up. This will take about one minute.
•The printer operator panel displays the NeuraLabel logo and then the home screen.
•The feeder executes a boot up diagnostic sequence which exercises all the motors.
•The feeder LED turns white if configured for marks or green if configured for gaps.
The printer is powered OFF by pressing the power button for at least 5 seconds.
Keep the printer ON for the next steps.
Make sure both tower and printer power cords are connected and test the system.
Step 7: Power up the System
Turn on the roll system
Turn on the power switch just above the tower’s power port.
•The tower LED flashes the version number.
•The upper spindle may spin for a few seconds (depends on firmware version).
•The lower spindle turns for about 6 seconds (when no media loaded).
•The LED turns green when the system is fully booted.
•Test the unwinder sensor by waving your hand over it. The unwinder and rewinder should turn.
•Test the rewinder sensor by closing and opening the clamp. The rewinder should turn.
The tower is powered OFF using the power switch.
Turn the tower OFF for the next steps.

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Place media roll on lower spindle,
media face down.
Step 8: Media Setup
Tower must be powered OFF during this step.
Loosen winding spindles by
turning nobs counterclockwise.
unlocked
locked
Media face down
•Flat side of flange should always face media.
•Media must be loaded with printable side facing down.
Slide unlocked flange onto lower
spindle, flat side facing the media.
Lock the flange. Tighten the
spindle by turning nob clockwise.
Repeat these steps to place a
core on the upper spindle.

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Step 9: Load Media
Printer must be powered ON during this step. Media roll is on the unwinder spindle.
The Tower may be ON or OFF.
Load the leading edge of media into the feeder. Push media in until the feeder automatically
loads it.
If the Tower is OFF make sure there is significant slack in the media.
If the Tower is ON the media will unwind slightly and the rewinder will spin for a few seconds.
unlocked
locked
Rewinding Options for Start of Print
Tower OFF: (Easier) Keep the tower OFF until you
begin printing AND you are able to tape the media
edge on the rewinder core. Then turn the Tower ON.
Tower ON: The tower will begin spinning when the
printer starts. Wait until it stops and tape the media
edge on the rewinder core. Squeeze the rewinder
trigger to start rewinding.
Check to make sure the media is loaded in straight and flat.

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Step 10: Printing and Winding
Send a sample print job.
•Printed form matches your media size.
•Initial Job is 15-20 labels for auto-calibration and to practice media webbing.
As media exits the printer, tape the leading edge onto the rewinder core.
Turn on Tower to begin winding. (Alternatively leave tower ON and squeeze the
rewinder trigger to start the rewinder turning.)
Printer is ON; Tower is OFF
Media is loaded correctly on the unwinder and into the feeder with lots of slack
Rewinder core is ready to receive the media
Tape is available to attach media to the rewinder core
The rewinder is always manually started.
Watch as the unwinder and rewinder elegantly control media rolls.
If you have trouble:
The NeuraLabel 550e printer has a slow start feature. You must add Leading Blank
Space to the print job and select Leading Blank Space Slowdown. Use this feature until
you are ready to web up the media at the normal print speed.

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NeuraLabel 550e NoTouch Tips and Checklist
•Make sure the media and flanges are aligned and the flanges have been latched.
•Make sure the chucks are tightened so the media cores do not slip.
•Make sure the receiving core is not too small and the receiving flanges are not too
tight for the media width.
•Media width must be 8.5”.
•Maximum supported media roll Diameter is 8 inches.
•Always make sure the NoTouch is turned OFF when loading and unloading media.

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Contact Information
•www.neuralabel.com
•[e-mail]
•[e-mail]
NeuraLabel 550e Engine and Feeder Firmware
Engine and Feeder Version is accessible via the printer operator panel or web server.
Settings->Reports->Device->Device Information
Engine and Feeder are updated through the printer’s web server
Settings->Device->Update Firmware
NeuraLabel 550e NoTouch Firmware
NoTouch Firmware Version is accessible by watching the LED on Power ON.
Two sets of flashes that indicate version number.
For example 1 flash, pause, 2 flashes, indicates version 1.2.
Update the NoTouch Firmware with a USB cable connected from the NoTouch firmware port to
your PC. Run the provided update program.
All available Firmware Updates are found at NeuraLabel.com/setup/550e
Updating Your Devices