Nokia RM-14 Mounting instructions

Nokia Customer Care
ISSUE 1 11/04 Copyright © 2004 Nokia. All Rights Reserved.
3 - Service Software
Instructions

RM-14
Nokia Customer Care 3 - Service Software Instructions
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Table of Contents
Page No
Quick Guide for Phoenix Service SW Installation............................................ 5
Phoenix installation steps in brief....................................................................... 5
Phoenix Service SW............................................................................................ 7
Before installation............................................................................................... 7
Installing Phoenix............................................................................................... 8
Updating Phoenix installation........................................................................... 12
Uninstalling Phoenix......................................................................................... 13
Repair............................................................................................................... 14
Data Package for Phoenix (Product Specific) ................................................ 17
Before installation............................................................................................. 17
Installing Phoenix data package (product specific).......................................... 17
Uninstalling the data package.......................................................................... 21
Configuring Users............................................................................................. 22
Managing Connections..................................................................................... 24
Updating Flash Support Files for FPS-8* and FLS-4*.................................... 27
Before installation............................................................................................. 27
Installing the flash support files (only separate installation package) .............. 27
Updating the FPS-8* Flash Prommer SW........................................................ 30
Activating and Deactivating FPS-8.................................................................. 33
Activation ......................................................................................................... 33
Deactivation..................................................................................................... 34
JBV-1 Docking Station SW............................................................................... 35
Before installation............................................................................................. 35
Installing SW needed for the JBV-1 SW update............................................... 35

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Quick Guide for Phoenix Service SW Installation
■ Phoenix installation steps in brief
DCT-4 generation Test and Service Software is called “Phoenix”.
These are the basic steps to install the Phoenix:
• Connect a DK2 Dongle or FLS-4S POS Flash Device.
• Install the Phoenix Service SW.
• Install the Data Package for Phoenix.
• Configure users.
• Manage connection settings (depends on the tools you are using).
Phoenix is now ready for FLS-4S Point Of Sales Flash Device use.
If you use FPS-8:
• Update FPS-8 SW.
• Activate FPS-8.
• Update JBV-1 Docking Station SW (only when needed).
Phoenix is now ready to be used also with FPS-8 flash prommer and other tools.
The Phoenix Service Software installation contains:
• Service software support for all phone models included in the package
• Flash update package files for FPS-8* and FLS-4S programming devices

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• All needed drivers for:DK2 dongle
FLS-4S point of sales flash device
USB devices
Separate installation packages for flash update files and drivers are also available, but it is not
necessary to use them unless updates appear between Phoenix Service SW releases. If sep-
arate update packages are used, they should be used after Phoenix and data packages have
been installed.
The phone model specific data package includes all changing product specific data:
• product software Binary files
• files for type label printing
• validation file for the Faultlog repair data reporting system
• all product specific configuration files for Phoenix software components
Please refer to Service Manual and Technical Bulletins for more information concerning phone
model specific service tools and equipment setup.
Phoenix Service SW and phone data packages should only be used as complete installation
packages. Uninstallation should be made from Windows Control Panel.

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Phoenix Service SW
■ Before installation
• Check that a dongle is attached to the parallel port of your computer.
• Download the installation package (e.g.
phoenix_service_sw_a12_2003_50_6_35.exe) to your computer (e.g. C:\TEMP).
• Close all other programs.
• Run the application file (e.g. phoenix_service_sw_a12_2003_50_6_35.exe)and
follow instructions on the screen.
Administrator rights may be required to be able to install Phoenix depending on the Operating
System.
If uninstalling orrebooting is needed at any point, you will be prompted by theInstall Shield pro-
gram.
If at any point during the installation you get this message, the dongle is not found and the in-
stallation can not continue.
Possible reasons may be defective or too old PKD-1Dongle (five digit serial number dongle
when used with FPS-8 Prommer) or that the FLS-4S POS Flash Dongle is defective or power
to it is not supplied by external charger.
First, check the COM /parallel ports used! After correcting the problem, the installation can be
restarted.

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■ Installing Phoenix
Run the phoenix_service_sw_a12_2003_50_6_35.exe to start the installation. Install Shield
will prepare.
Click "Next" in Welcome dialog to continue.
Choose the destination folder, it is recommended to use the default folder C:\Program-
Files\Nokia\Phoenix.
Choose “Next” to continue. You may choose another location by selecting “Browse” (not rec-
ommended).

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Setup copies the components, progress of the setup is shown. Please wait.
Drivers will be installed and updated, please wait. The process may take several minutes to
complete.

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If the operating system does not require rebooting (Windows 2000, XP) the PC compo-
nents are registered right away.

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Click "Finish" to finalize. Phoenix is ready for use.
If the operating system used requires restarting your computer (Windows 98, SE, ME),
the Install Shield Wizard will notify you about it. Select "Yes..." to reboot the PC immediately
and "No..." to reboot the PC manually afterwards.
After the reboot components are registered and Phoenix is ready for use. Note that Phoenix
doesn't work, if components are not registered.

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Now the installation of Phoenix Service SW is ready and it can be used after :
• installing Phone model specific Phone Data Package for Phoenix
• configuring users and connections
FLS-4S can be used right away.
FPS-8* can be used after updating Flash Update Package files to it.
■ Updating Phoenix installation
If you already have the Phoenix Service SW installed on your computer, sooner or later there
will be need to update it when new versions are released.
Always use the latest available versions of both the Phoenix Service SW and the Phone Spe-
cific Data Package. Instructions can be found in phone model specific Technical Bulletins and
Phone Data package readme.txt files (shown during installation).
To update Phoenix, you need to take exactly the same steps as when installing it for the first
time.
• Download the installation package to your computer hard disk.
• Close all other programs.
• Run the application file (e.g. phoenix_service_sw_a12_2003_50_6_35.exe).
Newer version of Phoenix will be installed.
Driver versions will be checked and if need be, updated.
When you update Phoenix from an old to a new version (e.g. a11_2003_41_5_28 to
a12_2003_50_6_35 ), the update will take place automatically without uninstallation.
If you try to update Phoenix with the same version that you already have (e.g.
a12_2003_50_6_35 to a12_2003_50_6_35 ) you are asked if you want to uninstall the version
of Phoenix you have on your PC. In this case, you can choose between total uninstallation and
repairjustlikewhen you choosetouninstallPhoenixservicesoftwarefrom theWindowscontrol
panel.
If you try to install an older version (e.g. downgrade from a12_2003_50_6_35 to
a11_2003_41_5_28 installation will be interrupted.

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Please always follow the instructions on the screen.
■ Uninstalling Phoenix
Uninstallation can be done manually from Windows Control Panel - Add / Remove Programs.
Choose “Phoenix Service Software” and click "Add/Remove". Choose “Remove” to uninstall
Phoenix.
Progress of the uninstallation is shown.
If the operating system does not require rebooting, select “Finish” to complete.

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If the operating system used requires rebooting, Install Shield Wizard will notify you about
it. Select "Yes..." to reboot the PC immediately and "No..." to reboot the PC manually after-
wards.
■ Repair
If you experience any problems with the service software or suspect that files have been lost,
you can use the repair function before completely reinstalling Phoenix. Note that the original
installation package (e.g. phoenix_service_sw_a12_2003_50_6_35.exe) must be found on
your PC when you run the repair setup.

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Run Windows Control Panel - Add / Remove Programs, choose “Phoenix Service Software”
and click "Add/Remove". In the following view choose “Repair”.
Phoenixwillreinstallcomponentsandregisterthem,theprocedureisthesameasintheupdate
installation.
Choose “Finish” to complete.

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Data Package for Phoenix (Product Specific)
■ Before installation
• Product Data Package contains all product specific data to make the Phoenix Ser-
vice Software and tools usable with a certain phone model.
• Check that the dongle is attached to the parallel port of your computer.
• Install Phoenix Service SW.
• Download the installation package (e.g. RM-14_dp_v_40.0_mcusw02.19.exe)to
your computer (e.g. C:\TEMP).
• Close all other programs.
• Run the application file (e.g. RM-14_dp_v_40.0_mcusw02.19.exe) and follow in-
structions on the screen.
Please note that very often the Phoenix Service SW and the Phone Specific Data Package for
Phoenix come in pairs, meaning that certain version of Phoenix can only be used with certain
version of Data Package. Always use the latest available versions of both. Instructions can be
found in phone model specific Technical Bulletins and readme.txt files of the data packages.
■ Installing Phoenix data package (product specific)
Run the RM-14_dp_v_40.0_mcusw02.19.exe to start the installation.
Note! All the screenshots are examples!
When you choose “Next” the files needed for the installation will be extracted. Please wait.

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Choose “Next” to continue.
From this view, you can see the contents of the Data Package. Read the text carefully. There
should be information about the Phoenix version needed with this data package. Choose
“Next”.

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Confirm location and choose “Next” to continue. Install shield checks where the Phoenix appli-
cation is installed and the directory is shown. Choose “Next” to continue.
Choose “Next” to start copying the files.
Phone model specific files will be installed. Please wait.

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Choose “Finish” to complete the installation.
You now have all phone model specific files installed in your Phoenix Service SW.
Now Phoenix can be used to for example flash phones and print type labels after:
• configuring users
• managing connections
FLS-4S can be used right away.
FPS-8* can be used after updating Flash Update Package files to it.