Nokia RM-509 User manual

Service Manual
RM-509; RM-510; RM-511 (Nokia 3710 fold;
Nokia 3711 fold; L3&4)
Mobile Terminal
Part No: (Issue 2)
Nokia Customer Care
COMPANY CONFIDENTIAL
Copyright © 2009 Nokia. All rights reserved.

Amendment Record Sheet
Amendment No Date Inserted By Comments
Issue 1 10/2009 AP-K
Issue 2 10/2009 AP-K New chapter 6, Service information
differences between RM-511 and
RM-509 , has been added.
Section MicroSD card
troubleshooting in Chapter 3, BB
troubleshooting and Manual Tuning
Guide, and sections Phone
description , External microphone
and External earpiece in chapter 5,
System Module, have been updated.
RM-509; RM-510; RM-511
Amendment Record Sheet
Page ii COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

Copyright
Copyright © 2009 Nokia. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form
without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia
Corporation. Other product and company names mentioned herein may be trademarks or tradenames of
their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes and
improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable law, no warranties of
any kind, either express or implied, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this
document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
RM-509; RM-510; RM-511
Copyright
Issue 2 COMPANY CONFIDENTIAL Page iii
Copyright © 2009 Nokia. All rights reserved.

Warnings and cautions
Warnings
•IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED
WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/
MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
•THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES,
FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
•OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.
•BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.
Cautions
•Servicing and alignment must be undertaken by qualified personnel only.
•Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.
•Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
•Use only approved components as specified in the parts list.
•Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and
alignment.
•Ensure all cables and wires are repositioned correctly.
•Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the
measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb
nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.
•During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise
GSM or WCDMA PA may be damaged.
RM-509; RM-510; RM-511
Warnings and cautions
Page iv COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

For your safety
QUALIFIED SERVICE
Only qualified personnel may install or repair phone equipment.
ACCESSORIES AND BATTERIES
Use only approved accessories and batteries. Do not connect incompatible products.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect
incompatible products.
RM-509; RM-510; RM-511
For your safety
Issue 2 COMPANY CONFIDENTIAL Page v
Copyright © 2009 Nokia. All rights reserved.

Care and maintenance
This product is of superior design and craftsmanship and should be treated with care. The suggestions below
will help you to fulfil any warranty obligations and to enjoy this product for many years.
•Keep the phone and all its parts and accessories out of the reach of small children.
•Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that
will corrode electronic circuits.
•Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.
•Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage
batteries, and warp or melt certain plastics.
•Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form
inside, which may damage electronic circuit boards.
•Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
•Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.
•Do not paint the phone. Paint can clog the moving parts and prevent proper operation.
•Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or
attachments could damage the phone and may violate regulations governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
RM-509; RM-510; RM-511
Care and maintenance
Page vi COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

ESD protection
Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing
the phone.
Any product of which the covers are removed must be handled with ESD protection. The SIM card can be
replaced without ESD protection if the product is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity
discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside
any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components must be done under
ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.
For more information and local requirements about ESD protection and ESD Protected Area, contact your local
Nokia After Market Services representative.
RM-509; RM-510; RM-511
ESD protection
Issue 2 COMPANY CONFIDENTIAL Page vii
Copyright © 2009 Nokia. All rights reserved.

Battery information
Note: A new battery's full performance is achieved only after two or three complete charge and
discharge cycles!
The battery can be charged and discharged hundreds of times but it will eventually wear out. When the
operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.
Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers
approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to
a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged
battery will discharge itself over time.
Temperature extremes can affect the ability of your battery to charge.
For good operation times with Li-Ion batteries, discharge the battery from time to time by leaving the product
switched on until it turns itself off (or by using the battery discharge facility of any approved accessory
available for the product). Do not attempt to discharge the battery by any other means.
Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or
pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example
when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce
the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°
F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged.
Batteries' performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.
RM-509; RM-510; RM-511
Battery information
Page viii COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

Company policy
Our policy is of continuous development; details of all technical modifications will be included with service
bulletins.
While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If
any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/e-
mail.
Please state:
•Title of the Document + Issue Number/Date of publication
•Latest Amendment Number (if applicable)
•Page(s) and/or Figure(s) in error
Please send to:
NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
E-mail: [email protected]
RM-509; RM-510; RM-511
Company policy
Issue 2 COMPANY CONFIDENTIAL Page ix
Copyright © 2009 Nokia. All rights reserved.

RM-509; RM-510; RM-511
Company policy
(This page left intentionally blank.)
Page x COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure
1 General information
2 Service Devices and Service Concepts
3 BB Troubleshooting and Manual Tuning Guide
4 RF Troubleshooting
5 System Module
6 Service information differences between RM-511 and RM-509
Glossary
RM-509; RM-510; RM-511
Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual
Structure
Issue 2 COMPANY CONFIDENTIAL Page xi
Copyright © 2009 Nokia. All rights reserved.

RM-509; RM-510; RM-511
Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual
Structure
(This page left intentionally blank.)
Page xii COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

1 — General information
Nokia Customer Care
Issue 2 COMPANY CONFIDENTIAL Page 1 –1
Copyright © 2009 Nokia. All rights reserved.

RM-509; RM-510; RM-511
General information
(This page left intentionally blank.)
Page 1 –2 COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

Table of Contents
Product selection....................................................................................................................................................1–5
Product features and sales package.....................................................................................................................1–6
Product and module list ........................................................................................................................................1–7
Mobile enhancements............................................................................................................................................1–7
Technical specifications...................................................................................................................................... 1–11
General specifications.................................................................................................................................... 1–11
Battery endurance.......................................................................................................................................... 1–11
Main RF characteristics for GSM 850/900/1800/1900, WCDMA 900/1700-2100/2100 and WCDMA
850/1900/2100 phones....................................................................................................................... 1–12
Environmental conditions ............................................................................................................................. 1–14
List of Tables
Table 1 Audio..........................................................................................................................................................1–7
Table 2 Car...............................................................................................................................................................1–9
Table 3 Data ......................................................................................................................................................... 1–10
Table 4 Music ....................................................................................................................................................... 1–10
Table 5 Navigation .............................................................................................................................................. 1–11
Table 6 Power...................................................................................................................................................... 1–11
List of Figures
Figure 1 RM-509/RM-510 product picture............................................................................................................1–5
RM-509; RM-510; RM-511
General information
Issue 2 COMPANY CONFIDENTIAL Page 1 –3
Copyright © 2009 Nokia. All rights reserved.

RM-509; RM-510; RM-511
General information
(This page left intentionally blank.)
Page 1 –4 COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

Product selection
RM-509/RM-510 is a WCDMA/GSM handportable phone with a fold form factor and integrated GPS (A-GPS OMA
SUPL with 3GPP assistance). RM-509 supports EGSM 850/900/1800/1900 and WCDMA 900/1700-2100/2100
bands and RM-510 supports EGSM 850/900/1800/1900 and WCDMA 850/1900/2100 bands. The device
supports GPRS/EGPRS and WCDMA data bearers.
For WCDMA the maximum bit rate is up to 384 kbit/s for downlink and 384 kbit/s for uplink with simultaneous
CS speech or CS video (max. 64 kbit/s).
For GPRS/EGPRS networks the device is a Class B EGPRS MSC 32 (5 Rx + 3 Tx, max sum 6), which means a
maximum downlink speed of 296 kbit/s and uplink speed of 177.6 kbit/s. The device also supports Dual
Transfer Mode (DTM) for simultaneous voice and packet data connection in GSM/EDGE networks; simple class
A, multi slot class 11, (4 Rx + 3 Tx, max sum 5 ), downlink speed of 177.6 kbit/s and uplink speed of 118.4
kbit/s.
The device is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation
follows the OMA MMS standard release 1.2. The device also supports Bluetooth 2.1 standard with the stereo
audio profiles.
The device has a large 2.2’’ QVGA (320 x 240 pixels) TFT main display with 16 million colours, and a hidden-
until-lit secondary monochrome display (128 x 160 pixels). It also has a 3.2 Megapixel EDOF main camera
with LED flash and secondary camera for video calls.
The device supports the S40 Compact UI and S40 OSS web browser, which brings desktop-like Web browsing
experience to mobile devices.
The device also supports MIDP Java 2.1, providing a good platform for compelling 3rd party applications.
Figure 1 RM-509/RM-510 product picture
RM-509; RM-510; RM-511
General information
Issue 2 COMPANY CONFIDENTIAL Page 1 –5
Copyright © 2009 Nokia. All rights reserved.

Product features and sales package
Bearers and transport
•GSM/EDGE Class B, Multi slot class 32
•GPRS/EGPRS Class B, Multi slot class 32
•WCDMA 384 kbit/s uplink/ 384 kbit/s downlink,
•GSM/EDGE Dual Transfer Mode (DTM) class A, multi slot class 11
Connectivity
•Integrated GPS (A-GPS OMA SUPL and 3GPP assistance)
•Bluetooth 2.1 with stereo audio profiles
•USB2.0 Full Speed with micro USB interface
•MicroSD memory card - support up to 8GB
•2.5 mm Nokia AV Connector
•2 mm charging connector
•Complementary USB charging
Display
•Large 2.2’’ QVGA (320x240 pixels) TFT main display with 16 million colors
•Hidden-until-lit secondary 1.36’’ (128x160 pixels) monocrome cover display
Imaging and video
•Integrated 3.2 Megapixel EDOF FULL FOCUS main camera with an integrated LED flash and 4 x digital zoom
•Secondary camera for video calls
•Video recording in QVGA (8 fps)
•Video player with 3GPP H.263 playback and streaming, recording and MPEG4 playback
Music
•Music Player for WMA, MP3, Midi, AAC and eAAC+
•Ring tones: Video, WAV, MP3, AAC, eAAC+ and 64 polyphonic ringing tones
•FM RDS stereo radio
Navigation
•Integrated GPS (A-GPS OMA SUPL and 3GPP assistance)
•Nokia Maps application
Productivity
Context management
•OMA DRM version 2.0
•Organizer (Calendar + To-Do + Active Notes)
•PC Suite/Ovi Suite
•Active Standby
•Local/remote SyncML data sync
RM-509; RM-510; RM-511
General information
Page 1 –6 COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.

•Web Browser (OSS), XHTML browsing over TCP/IP
Messaging
•Email
•OMA MMS 1.2 (300kB MMS size), SMIL 2.0
•Audio Messaging (AMS)
•SMS
•Instant Messaging (IM)
Voice
•Speech codec support for HR, FR, EFR, AMR and AMR WB
Add-on software framework
•Nokia Series 40, 3rd edition
•Java ™ MIDP 2.1
Additional features
•Macromedia Flash Lite 3.0
•Vibrating alert
•Light indicator in the hinge
Sales package
•Transceiver RM-509/RM-510
•Battery BL-4S (860 mAh)
•Charger AC-8
•Micro USB Connectivity Cable CA-101D (LTA & Brazil only)
•Nokia wired stereo headset WH-101 (black headset for Black devices and white headset for Pink and Plum
devices)
•MicroSD card (in LTA, Brazil, Europe, SEAP)
•User Guide
Product and module list
Module name Type code Notes
System/RF module 2TEA
UI flex 2TJA
Mobile enhancements
Table 1 Audio
Enhancement Type
Audio Adapter (2.5 to 3.5mm) AD-52
TTY adapter HDA-11
RM-509; RM-510; RM-511
General information
Issue 2 COMPANY CONFIDENTIAL Page 1 –7
Copyright © 2009 Nokia. All rights reserved.

Enhancement Type
Wired headsets HS-16
HS-42
HS-44 + AD-44
HS-47
WH-100
WH-101
WH-200
WH-202
WH-500
WH-600
WH-700
WH-800
RM-509; RM-510; RM-511
General information
Page 1 –8 COMPANY CONFIDENTIAL Issue 2
Copyright © 2009 Nokia. All rights reserved.