Nokia FastMile 5G Gateway User manual

What's Included?

Nokia FastMile 5G Gateway - Quick
Start Guide
Setting up your Nokia FastMile 5G Gateway is quick and easy!
Note:!Make sure your device is!Powered Off!before starting the set-up process.
Nokia FastMile 5G gateway Power Cable/Adaptor
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Step 1: Download the Nokia WiFi App
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Step 2: Insert the SIM card
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Disclaimer: Wireless Business Internet SIM name!only appears in English at launch
Step 3: Scan QR code
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Step 4: Power on
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Step 5: Check light status for connectivity
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Step 6: Connect to Wi-Fi
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Step 7: Change Wi-Fi network name and
password
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
Rocket Hub 5G transition - FAQs
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Wireless Business Internet,(E&8AA(/;;(/(0&E(,-(A20&('#(B#*.(/$$#*0'(/'(0#(&F'./($#1'(G#.(HI(;/B1?(
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Table of Contents
What is Rogers 5G Internet? 
How do I know if I’m eligible to upgrade? 
How do I claim my free 5G device? 
Will my 4G device continue to work? 
I verified my address but didn’t get an email confirmation or receive my device. What do I do?

How do I access the 5G network? What if I’m outside a 5G coverage area? 
How will my data plan work? 
Can I use my 5G Internet device to make voice calls or receive text messages? 
How will this impact my bill? Will there be a change to what I pay monthly? 
What is Rogers 5G Internet?
Rogers Wireless Business Internet delivers internet service over the Rogers mobile network – that’s the
same 5G network that connects Rogers mobile phones. The Rogers Wireless Business
Internetgateway then converts the wireless signal into a WiFi signal that is accessible by the devices
you want to connect.
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How do I know if I’m eligible to upgrade?
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NA&?
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J#E('#(>&.2GB(B#*.(/;;.&11(/0;($A/2<(B#*.(G.&&(;&>2$&?
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How do I claim my free 5G device?
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S#0'20*&('#(*1&(B#*.(=-(;&>2$&(*0'2A(B#*(.&$&2>&(B#*.(0&E(,-(;&>2$&?
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Will my 4G device continue to work?
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;&>2$&(E&(1J299&;('#(B#*D('#(:&'('J&(+&0&N'1(#G(#*.(,-(0&'E#.%?
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I verified my address but didn’t get an email
confirmation or receive my device. What do I do?
C'($/0('/%&(*9('#(U(E&&%1('#(.&$&2>&(B#*.(0&E(;&>2$&?(CG(2'81(9/1'('J21('2<&(#.(B#*(0&>&.(.&$&2>&;(/
$#0N.</'2#0(&</2A($#0'/$'(*1(/0;(#0&(#G(#*.(5:&0'1(E2AA(+&(J/99B('#(J&A9?
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How do I access the 5G network? What if I’m
outside a 5G coverage area?
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How will my data plan work?
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Back to Top 
Can I use my 5G Internet device to make voice
calls or receive text messages?
[#?(O#*.(,-(20'&.0&'(9A/0(/0;(;&>2$&(/.&(;/'/3#0AB?
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How will this impact my bill? Will there be a
change to what I pay monthly?
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Back to Top 


Nokia WiFi app features
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Table of Contents
Check Network Health 
Enable Guest Network 
Setting up parental controls 
Schedules and Website Blocking 
Edit or Delete Your Wi-Fi Network (SSID) 
Share Your Personal Wi-Fi Network 
Check Network Health
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Enable Guest Network
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1. Create Guest Network
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1&*EName my new network
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2. Share your Guest Network
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3. Disable your Guest Network
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Setting up parental controls
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1. How to Setup Profiles
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2. How to Add or Remove Devices
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Schedules and Website Blocking
1. Scheduling
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2. Website Blocking
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3. Edit or Delete Profile
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Edit or Delete Your Wi-Fi Network (SSID)
1. Edit Wi-Fi Network
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2. Delete a Wi-Fi Network
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Share Your Personal Wi-Fi Network
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
Rebooting or resetting the Nokia
Fastmile 5G Gateway 3.2
Learn how to factory reset or reboot your Gateway using the steps below:
Rebooting or resetting the Nokia Fastmile 5G
Gateway 3.2
Reboot the gateway:
You may locate the reset button on the bottom of the Gateway next to the Nano SIM tray.
1. Press the button for less than 5 seconds.
2. The unit will reboot and all current configured settings will be preserved.
Factory Reset the gateway:
1. Press the reset button for 5 seconds or more.
2. The unit will reset to its factory default settings and will erase all configured settings. Your
Gateway may restart twice during a factory reset.


Connect your devices to the Nokia
FastMile gateway
Learn how to connect your devices over Wi-Fi, or Ethernet.
Table of Contents
How to connect Wi-Fi devices to the Nokia FastMile 5G Gateway 3.2 
Connecting Ethernet 
Difficulties connecting? LED signal test results and actions 
Check LEDs 
Repositioning the Gateway 
How to connect Wi-Fi devices to the Nokia FastMile 5G
Gateway 3.2
There are 2 ways that you can connect WiFi devices to the FastMile 5G Gateway.
1. Using the SSID and WiFi
Note:HYou can locate the SSID and WiFi key on the sticker on the bottom of your FastMile 5G
Gateway.
2. By pressing the WPS button on the backside of the Gateway to start the Wi-Fi Protected Setup
process.
Connecting Ethernet
You can connect up to two Gigabit Ethernet LANs by connecting the cable from the Ethernet LAN to
either of the two Gigabit Ethernet LAN connectors on the backside of the Nokia FastMile 5G Gateway
3.2.H
Difficulties connecting? LED signal test results and actions
If the 5G LED is lit and all three-signal strength LEDs are lit, it means you have a good 5G
connection.
If the 5G LED isn't lit but all three signal strength LEDs are lit, it means you have a good 4G/LTE
connection.
IF the 5G LED is lit with any other pattern, you'll need to reposition the unit for a better
connection.
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Check LEDs
Check the centre LED:
If the centre LED is slow blinking red, it means your SIM card is missing. We recommend
installing it or replacing it.
If the center LED is solid red, it means you have no 4G/LTE or 5G connection, and will need to
reposition the gateway.
If the centre is LED is solid green, press the signal test button on the side of the unit to
determine the type of service 4G or 5G and the signal strength by checking the 5G LED and the
signal strength LEDs while the test is in progress, and move the gateway to an alternate location
if necessary.
Note: Once you have a good 4G/LTE or 5G connection, don't reposition or rotate the gateway.
Rotating the gateway may affect Internet speeds due to indoor signal reception conditions.
Repositioning the Gateway
1. Power off the Nokia FastMIle 5G Gateway and disconnect it from the electrical outlet.
2. Move the gateway to a different location.
3. Connect the gateway to an electrical outlet at the new location and power it on.
4. Check the LEDs as described in the LED signal test results, and follow the instructions indicated.
Note: You may need to repeat the steps in this procedure several times before finding the final
location for the gateway.
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Harness the power of Canada's largest 5G network at home with Rogers 5G Home Internet.
FAQs about Rogers Wireless Business
Internet
What is Rogers Wireless Business Internet and
who can get it?
Rogers Wireless Business Internet delivers internet service over the Rogers mobile network. The same
5G network that connects mobile phones delivers this home Internet service. The Rogers Wireless
Business Internet device then converts the wireless signal into a WiFi signal that is accessible by the
devices in your home.
Because Rogers Wireless Business Internet is specifically designed for ongoing usage, you can only use
it at your service address. Refer to the Rogers 5G network coverage map to make sure you’re setting
up the device at a service address with 5G coverage.
If 5G is not available at your service address, your Rogers Wireless Business Internet device will connect
to the Rogers 4G / LTE network where available.
How can I set up Rogers Wireless Business
Internet?
For an easy setup, refer to the Nokia Quick Start Guide included with the Rogers Wireless Business
Internet device.
Setup is as easy as turning on your Rogers Wireless Business Internet device and inserting the SIM
card. The Rogers Wireless Business Internet device will then automatically connect to the mobile
network. Next, place the device at a good location to make sure you get the best service available. You
can then connect your laptop, tablet, or other device to the Wireless Business Internet device via Wi-Fi
using the Wi-Fi name and password located on the sticker underneath the device. You can also
connect your devices or via Ethernet cables using the two LAN ports located at the back of the device.
Where is the best place in my home to set up my
Rogers Wireless Business Internet device?
Your Wireless Business Internet device will work best when you keep it visible, upright and elevated on
a shelf or table close to a window. Do not place your device in a closet. Wi-Fi coverage and speeds
throughout the home will vary based on size, material, and layout of the residence.
Can I use the Wireless Business Internet device to
make voice calls or receive text messages?
The Wireless Business Internet device is a data-only device. You can’t use it to make voice calls or send
or receive text messages.
What video quality can I stream with Rogers
Wireless Business Internet?
For video streaming, you can stream up toU3 Mbps. This will allow you to stream video in up to 720p
HD.
*Speeds may vary based on file size and quality.
Learn more about speeds required for upload and download activities.
If I use all of my plan's high-speed data, can I buy
more high-speed data?
You can buy a Speed Pass that allows you to add more high-speed data at any time, without having to
change your plan. Each Speed Pass gives you additional data at high speed during your current billing
cycle.
You can purchase Speed Passes by logging in to MyRogers via Rogers.com or using your MyRogers
app.
How is this different than Ignite Internet Powered
by Wireless Internet Technology?
There are two types of mobile Internet services provided by Rogers:
1. Rogers Wireless Business Internet
This is a fixed mobile Internet service that is delivered via our 5G mobile network through a plug in
Wireless Business Internet device.
2. Rogers Ignite Service – powered by mobile Internet
This is an installed mobile Internet service that utilizes an outdoor fixed antenna to receive and deliver
home Internet connectivity through the Rogers mobile network available at your service address. The
service must be professionally installed and linked to a specific local cellular tower. This service is only
available in select areas in Ontario.
What is the advantage of using Rogers Wireless
Business Internet over just using my phone to
hotspot?
Rogers Wireless Business Internet is specifically designed for ongoing usage. You will be able to
connect to multiple devices at once and the power adapter allows for continual use.
If the Rogers Wireless Business Internet service
does not suit my needs, can I cancel the service
and return the device?
Yes, you can cancel the service within the first 30 days and return the device in complete and original
condition. We will refund the monthly service fee for your plan as well as the device cost. You will need
to return the Wireless Business Internet device through the same method you purchased it. The device
must be returned in "like new" condition, including all original parts, components, and packaging.
How can I receive a discount on my Rogers
Wireless Business Internet?
You can add Rogers Wireless Business Internet as an additional line to your mobile account and
receive a monthly discount on your newly added Rogers Wireless Business Internet plan. The discount
stays on your account for as long as you meet the offer conditions.
How can I find the Nokia WiFi App on the App
Store or Google Play?
Open the Apple App Store or Google Play, type “Nokia WiFi App” in the search bar.
How can I change my Wi-Fi password in the
Nokia WiFi App?
The instructions to change the Wi-Fi password of the Wireless Business Internet device using the Nokia
WiFi App is listed below:
1. Tap on the blue Nokia access point box.
2. Select Edit.
3. Select the Edit pencil at the top right of the screen.
4. Select Continue on the warning.
5. Replace the existing Wi-Fi password with a new one and save.
6. The app will display a warning that it will take around 3 minutes for the changes to apply and will
remain on a countdown screen.
As with all Wi-Fi access points, once the password is changed, users will have to “forget” the Nokia
access point in the Wi-Fi settings of all devices previously connected to it via Wi-Fi, scan for Wi-Fi
access points and add it back with the new password.
How can I monitor my Rogers Wireless Business
Internet plan usage?
You can view your usage online at any time by logging into MyRogers on rogers.com or by using your
MyRogers app.