Nortek Linear PERS-4200 User manual

INSTALLATION
INSTRUCTIONS
PRINTER’S INSTRUCTIONS:
INSTR,INSTL,PERS-4200 - P/N: 237016 C- INK: BLACK - MATERIAL: 20 LB. MEAD BOND - SIZE: 8.500” X 11.000” - TOLERANCE: ±.125” - SCALE: 1-1 - FOLDING: ALBUM-FOLD - BINDING: SADDLE-STITCH
BY
BY
USA & Canada [phone] & [phone]
[phone] - Toll Free FAX [phone]
www.nortekcontrol.com
PERS-4200
PERSONAL
EMERGENCY
REPORTING
SYSTEM

Important PERS Installation Warnings
✔The system should only be installed and serviced
by a trained professional.
✔For UL compliant installations the backup
battery shall be installed.
✔The system should be tested weekly. Instruct the
end-user regarding the importance of periodically
testing the system.
✔The Console must be located centrally in the
installation area relative to where the personal
emergency transmitter(s) will be carried and/or
activated.
✔The Console should be kept free of dust and
moisture.
✔Locating the Console adjacent to large metal
objects may change or reduce the effective radio
range of personal emergency transmitters used
with the Console.
✔The Console should not be located where sunlight
will shine direct on it.
✔Do not use ammonia, benzene, thinner, or similar
solvents, or abrasive powder to clean the housing
of the Console or the emergency transmitter(s).
Clean units by wiping with a damp, soft cloth.
✔Avoid locating the Console in extremely hot or cold
locations.
✔Electrical interference can reduce the effective
radio range of the Console. Do not operate any
electrical appliances or electrical noise generating
devices (fluorescent lamps, motors, etc.) near the
Console.
✔For telephone connection, connect the “LINE”
jack to the household telephone line wall jack,
as described in the installation instructions. The
Console will not be able to report over the
telephone if this connection is not made.
✔The Console must be connected to a Managed
Facilities Voice Network (MFVN) that will remain in
operation during local power outages.
✔The system is to be installed in accordance with
Chapter 2 of the National Fire Alarm Code, ANSI/
NFPA 72.
✔This electronic product and its
backup battery are not to be thrown
away with everyday waste. It is your
responsibility to dispose of electrical
and electronics equipment by handing
it over to a designated collection point
for the recycling of waste electrical
and electronic equipment (W.E.E.E.). The separate
collection and recycling of your waste electrical and
electronic equipment at the time of disposal will help
to conserve natural resources and ensure that it is
recycled in a manner that protects human health
and the environment. For more information about
where you can drop off your waste equipment for
recycling, please contact your local city office, or
your household waste disposal service, or the shop
where you purchased the system/service.
✔THE LOCAL TELEPHONE OR ANY DEVICE
CONNECTED TO THE CONSOLE’S PHONE
JACK WILL BE DISCONNECTED FROM THE
TELEPHONE LINE WHILE THE CONSOLE IS
REPORTING TO THE CENTRAL STATION.
DISCLAIMER:
Nortek expressly disclaims all liability associated with the
installation, enablement, selection, or suitability of your
PERS model or any of its features. Nortek makes no
representations as to the adequacy of the product or its
features for any particular user or purpose, and expressly
disclaims any such warranties, express or implied. In
NO event will Nortek be liable for any consequential,
incidental, exemplary, punitive, or special damages,
including any damages, relating to any injury or death,
emotional distress, loss of income, data, revenue, profits,
property damage, or breach or invasion of an individual’s
privacy arising from or relating to your PERS system or
any of its features, warnings, installation, programming,
updates, chosen options and features, or maintenance.
*Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation may not apply to you.

1
Contents
1. Product Description . . . . . . . . . . . . . . . . . . . . . 2
1.1 Console Features. . . . . . . . . . . . . . . . . . . . . . . . 2
Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . 2
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . 2
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. Operation Summary . . . . . . . . . . . . . . . . . . . . . 3
2.1 Transmitter Functions . . . . . . . . . . . . . . . . . . . . 3
Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Fire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Carbon Monoxide (CO) . . . . . . . . . . . . . . . . . . 3
Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 Console Alarm Priorities. . . . . . . . . . . . . . . . . . 3
Alarm Priorities by Type . . . . . . . . . . . . . . . . . . 3
2.3 Console Options . . . . . . . . . . . . . . . . . . . . . . . . 4
Cellular Interface Module. . . . . . . . . . . . . . . . . 4
Remote Speaker/Microphone Module . . . . . . . 4
Alternate Console Labels. . . . . . . . . . . . . . . . . 4
HOME Button Cover . . . . . . . . . . . . . . . . . . . . 4
3. Console Connections . . . . . . . . . . . . . . . . . . . 5
3.1 Telephone Connections . . . . . . . . . . . . . . . . . . 5
3.2 Option Module Installation . . . . . . . . . . . . . . . . 5
3.3 Power Supply Installation . . . . . . . . . . . . . . . . . 5
3.4 Local Programming Connection . . . . . . . . . . . 5
4. Console Modes & Features. . . . . . . . . . . . . . 6
4.1 Provider Modes . . . . . . . . . . . . . . . . . . . . . . . . . 6
Power Off Mode. . . . . . . . . . . . . . . . . . . . . . . . 6
Programming Mode . . . . . . . . . . . . . . . . . . . . . 6
Not-Ready Mode . . . . . . . . . . . . . . . . . . . . . . . 6
Test/Learn Mode . . . . . . . . . . . . . . . . . . . . . . . 6
4.2 Provider Features . . . . . . . . . . . . . . . . . . . . . . . 6
Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Upgradable Firmware . . . . . . . . . . . . . . . . . . . 6
Multi-language Support . . . . . . . . . . . . . . . . . . 6
Volume Controls. . . . . . . . . . . . . . . . . . . . . . . . 6
Auto Supervision . . . . . . . . . . . . . . . . . . . . . . . 6
Variable Supervision Time . . . . . . . . . . . . . . . . 6
Transmitter Low Battery Double-Check . . . . . . 6
Received Signal Strength (RSS) Test . . . . . . . 6
Remote Transmitter Enrolling. . . . . . . . . . . . . . 6
Selectable Emergency Siren . . . . . . . . . . . . . . 6
Selectable Trouble Annunciation . . . . . . . . . . . 6
Selectable AC Power & Phone Line Fail
Annunciation . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.3 User Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Home Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Away Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Emergency Reporting in any User Mode. . . . . 7
4.4 User Features. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Activity Timer . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Smoke & CO Detection . . . . . . . . . . . . . . . . . . 7
Reminder Messages . . . . . . . . . . . . . . . . . . . . 7
Temperature Alarms . . . . . . . . . . . . . . . . . . . . 7
Speakerphone Mode . . . . . . . . . . . . . . . . . . . . 7
Remote User Two-way Audio. . . . . . . . . . . . . . 7
Console Status Alert . . . . . . . . . . . . . . . . . . . . 7
5. Using the Provider Modes . . . . . . . . . . . . . . . 8
5.1 Power Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . 8
5.2 Not-Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . 8
5.3 Programming Mode . . . . . . . . . . . . . . . . . . . . . . 8
5.4 Test/Learn Mode . . . . . . . . . . . . . . . . . . . . . . . . 8
6. Programming with RA4200 . . . . . . . . . . . . . . 9
6.1 Software Description. . . . . . . . . . . . . . . . . . . . . 9
6.2 System Requirements. . . . . . . . . . . . . . . . . . . . 9
6.3 RA4200 FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
7. Programming Outline. . . . . . . . . . . . . . . . . . . 10
7.1 Setup RA4200 Software . . . . . . . . . . . . . . . . . 10
7.2 Customize an Account Template . . . . . . . . . . 10
7.3 Program the Console . . . . . . . . . . . . . . . . . . . 10
8. RA4200 Software Installation. . . . . . . . . . . 10
8.1 To Install the Remote Access Program: . . . . 10
8.2 To Remove the Remote Access Program:. . . 10
9. Testing the Modem . . . . . . . . . . . . . . . . . . . . . 10
9.1 To Test the Modem in Windows . . . . . . . . . . . 10
10. RA4200 Software Overview. . . . . . . . . . . . . 11
10.1 Starting the Program. . . . . . . . . . . . . . . . . . . . 11
To Run the Program: . . . . . . . . . . . . . . . . . . . 11
10.2 The Account Template Tabs . . . . . . . . . . . . . . 11
10.3 The Menu Bar. . . . . . . . . . . . . . . . . . . . . . . . . . 12
Drop-down Menu Items and Icons. . . . . . . . . 12
11. Creating a Custom Account Template . . 13
11.1 Select the PERS Console Type. . . . . . . . . . . . 13
11.2 Account Template Management . . . . . . . . . . . 13
11.3 Customer Tab . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Customer ID. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Customer Name. . . . . . . . . . . . . . . . . . . . . . . 13
Customer Address 1 & 2 . . . . . . . . . . . . . . . . 13
Telephone Numbers. . . . . . . . . . . . . . . . . . . . 13
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
11.4 Console Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
User Password. . . . . . . . . . . . . . . . . . . . . . . . 14
Provider Password. . . . . . . . . . . . . . . . . . . . . 14
Mode After Disconnect . . . . . . . . . . . . . . . . . 14
Transmission Supervision Interval . . . . . . . . . 14
Emergency Siren . . . . . . . . . . . . . . . . . . . . . . 14
Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . 14
Annunciate Trouble Indication . . . . . . . . . . . . 15
Annunciate Status with Home Button . . . . . . 15
Annunciate Phone-Line/AC/Cell Module
Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Clock Annunciation Format . . . . . . . . . . . . . . 15
Data version. . . . . . . . . . . . . . . . . . . . . . . . . . 15
Console Configuration Misc. . . . . . . . . . . . . . 15
CPU Identifier . . . . . . . . . . . . . . . . . . . . . . . . 15
Temperature Limit Settings . . . . . . . . . . . . . . 15
Language Selection . . . . . . . . . . . . . . . . . . . . 15
Console Time Settings. . . . . . . . . . . . . . . . . . 15
Activity Windows . . . . . . . . . . . . . . . . . . . . . . 15
11.5 Sensors Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Low Battery Report Options . . . . . . . . . . . . . 16
Sensor Zones . . . . . . . . . . . . . . . . . . . . . . . . 17
Sensor Status Indicators . . . . . . . . . . . . . . . . 17
11.6 Communicator Tab. . . . . . . . . . . . . . . . . . . . . . 18
Communicator Fallback . . . . . . . . . . . . . . . . . 18
Public Switched Telephone Network (PSTN)
Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cellular Voice & Internet Protocol (IP)
Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cellular Setup for IP Reporting . . . . . . . . . . . 21
11.7 Reporting Options Tab . . . . . . . . . . . . . . . . . . 23
Report AC Fail . . . . . . . . . . . . . . . . . . . . . . . . 23
Report Fall Detection . . . . . . . . . . . . . . . . . . . 23
Report Supervisory Events . . . . . . . . . . . . . . 23
Mode Switch Reporting . . . . . . . . . . . . . . . . . 23
Answer Phone . . . . . . . . . . . . . . . . . . . . . . . . 23
Automatic Status Reports . . . . . . . . . . . . . . . 24
Extended Event Log. . . . . . . . . . . . . . . . . . . . 24
Speaker Phone Timer . . . . . . . . . . . . . . . . . . 24
Dialing Delay . . . . . . . . . . . . . . . . . . . . . . . . . 24
Two-way Audio Mode. . . . . . . . . . . . . . . . . . . 24
Two-way Audio for Temperature, Activity or
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4 x 2 Alarm Codes . . . . . . . . . . . . . . . . . . . . . 24
11.8 Reminder Messages Tab . . . . . . . . . . . . . . . . . 25
Automatic Reminder Messages. . . . . . . . . . . 25
Reminder Settings . . . . . . . . . . . . . . . . . . . . . 25
Reminder Time Slot Settings . . . . . . . . . . . . . 26
Creating or Editing Reminder Messages . . . . 26
Automatic Test Reminder Messages . . . . . . . 26
Setting Test Reminder Messages . . . . . . . . . 26
Test Reminder Operation. . . . . . . . . . . . . . . . 26
12. Console Communication . . . . . . . . . . . . . . . 27
12.1 Send/Receive Window. . . . . . . . . . . . . . . . . . . 27
Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Modem Connection . . . . . . . . . . . . . . . . . . . . 27
COM Port Connection . . . . . . . . . . . . . . . . . . 27
12.2 Connecting to a Console . . . . . . . . . . . . . . . . 27
Telephone Modem Remote Connection . . . . 27
COM Port USB Local Connection . . . . . . . . . 27
12.3 Sending and Receiving Console Data . . . . . . 28
Console Time and Date . . . . . . . . . . . . . . . . . 28
First Time Programming for New Consoles . . 28
Existing Console Programming . . . . . . . . . . . 28
12.4 Limited Remote Telephone Programming. . . 29
Connecting with the Console . . . . . . . . . . . . . 29
Option 1 - Reporting Format . . . . . . . . . . . . . 29
Option 2 - Primary Telephone Number . . . . . 29
Option 3 - Account Number . . . . . . . . . . . . . . 29
13. Sensor Learn /Test Mode . . . . . . . . . . . . . . . 30
13.1 Learning a Single Sensor . . . . . . . . . . . . . . . . 30
13.2 Learning Multiple Sensors . . . . . . . . . . . . . . . 30
13.3 Erasing All Sensors. . . . . . . . . . . . . . . . . . . . . 31
13.4 Testing Sensors . . . . . . . . . . . . . . . . . . . . . . . . 31
14. Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
14.1 Retrieving the Event Log . . . . . . . . . . . . . . . . 32
14.2 Printing the Event Log . . . . . . . . . . . . . . . . . . 32
14.3 Clearing the Event Log . . . . . . . . . . . . . . . . . . 32
15. Printing or Exporting a Template . . . . . . . 33
16. Updating Console Firmware. . . . . . . . . . . . 34
16.1 System Firmware Update Instructions . . . . . 34
16.2 Support Firmware Update Instructions . . . . . 34
17. Appendix A - Reporting Codes . . . . . . . . . 36
18. Appendix B - Mode Table . . . . . . . . . . . . . . . 37
19. Appendix C - Communications Status
Window Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
20. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 39
21. Regulatory Information . . . . . . . . . . . . . . . . . 40
22. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . 40
23. Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

2
1. Product Description
The PERS-4200 Console is a UL Listed supervised wireless emergency
reporting product designed for personal emergency reporting
applications. The table-top Console provides “pushbutton” emergency
assistance to anyone who desires additional security and peace of mind.
The Console receives signals from up to 16 Linear wireless transmitters
(called “sensors”). Activating a transmitter causes the Console’s digital
communicator to send the appropriate alarm report to the central
monitoring station via a standard land-line telephone connection or
through the optional cellular wireless communications module. In addition
to the Central Station report, voice prompts sound from the Console and
multi-color indicator rings around the Console’s buttons display status.
The emergency alarm can be triggered by the HELP button on the
Console or with a wireless transmitter. The fire alarm can be triggered
by wireless smoke detectors, and gas alerts can be triggered by wireless
carbon monoxide detectors. Wireless transmitters can also be configured
as activity timer reset devices to verify activity at the User’s location.
1.1 Console Features
Voice Prompts
A built-in digital voice synthesizer can speak voice prompts in English,
or Spanish to guide the User during operation, and guide the Dealer or
Installer during programming.
✓NOTE: Check the www.nortekcontrol.comWeb site for Console firmware
upgrades that may support additional languages.
Language specific Console button labels are supplied for alternate
language use. For the visually impaired, a braille label is also supplied to
identify the Console’s buttons.
Power Supply
Powered by a low voltage plug-in power supply, the Console includes
a rechargeable backup battery for operation during AC power outages.
✲IMPORTANT! Before installation, to ensure that the backup battery is
fully charged, plug the power supply into AC power for at least 24 hours.
Programming
The Console must be configured by the Dealer or Installer before use.
The RA4200 software configures the Console remotely through the
standard telephone line, or locally through the Console’s USB port, or
through the optional cellular module via the PERS Management Server.
In addition, limited programming can be done remotely through the
standard telephone line with a touch-tone telephone.
PERS-4200 Console

3
ACTIVITY TRANSMITTERS
DXS-31 DXS-54
SMOKE
DXS-73
CARBON
MONOXIDE
DXS-80
DXS-32
EMERGENCY TRANSMITTERS
DXS-LRP DXS-LRP-BK
DXS-LRW
DXS-LRC
DXS-65 DXS-31
PERS-4200
CONSOLE
UP TO 16 TRANSMITTERS
TOTAL CAN BE USED WITH
EACH CONSOLE
PERS-4200 Compatible Transmitters
2. Operation Summary
A variety of DXS Format and DXT Format transmitters can be used with
the Console.
✓NOTE:DXS Format transmitters are supervised, DXT Format transmitters
are not supervised.
2.1 Transmitter Functions
Transmitters can be assigned to the following four functions:
Emergency
Portable, pendant or wristband type transmitters and stationary
transmitters are used for personal emergency applications. When
an emergency transmitter is triggered, the Console announces the
emergency alarm and an emergency report is sent to the Central Station.
The emergency alarm can also be triggered by pressing the Console’s
HELP button.
Fire
The Model DXS-73 wireless photoelectric smoke alarm transmitter
triggers the fire alarm. When the fire alarm is activated, the Console
announces the fire alarm and a fire report is sent to the Central Station.
Carbon Monoxide (CO)
The Model DXS-80 wireless carbon monoxide detector triggers the
CO alarm. When a carbon monoxide alarm is activated, the Console
announces the gas alarm and a carbon monoxide report is sent to the
Central Station.
Activity
Switch or motion triggered transmitters (Models DXS-31/DXS-32 and
DXS-54) can be used for ensuring human activity. The DXS-54 motion
detector will monitor room activity. The DXS-31 and DXS-32 transmitters
can be wired to a pushbutton or switch for manual activity monitoring. As
long as a signal is received from each activity sensor during a programmed
activity time window, an alarm will not be triggered. 15 minutes before
the programmed time expires, the HOME indicator will start blinking and
the Console will announce every three minutes that the timer will run out
soon. The activity timer can be reset with a signal from one of the activity
transmitters or by pressing the HOME button on the Console. Failure to
reset the activity timer within the programmed time period will trigger the
Console’s emergency alarm and send an inactivity report to the Central
Station.
2.2 Console Alarm Priorities
Alarm Priorities by Type
Each type of alarm is assigned a priority. Higher priority alarms override
lower priority alarms in the following order:
(1) Smoke alarms (on/off horn sound)
(2) Carbon monoxide alarms (on/off buzz sound)
(3) Emergency alarms (3 beeps sound)
(4) Other types of maintenance reports (various sounds)

4
2.3 Console Options
Cellular Interface Module
The Model UMTS-3G Cellular Interface Module provides Two-way
over-the-air digital communications between the Console and the Central
Station. The cellular module can be used to replace the traditional
land-line telephone connection for emergency reporting.
Remote Speaker/Microphone Module
The Model RSM-MODULE Remote Speaker/Microphone Module
extends the usable range for Two-way audio communications with the
Central Station. The plug-in module and its remote speaker/microphone
unit allow the Central Station to talk and listen to the User from an
additional location in the residence/installation site that is remote from
the Console.
Alternate Console Labels
For customizing the Console, an alternate set of button identification
labels are provided. The labels describe the Console’s buttons in French,
or Spanish language, or in Braille characters. Apply the label required to
the Console, above the buttons.
HOME Button Cover
For installations where the activity timer will not be used, a snap-on
button cover is supplied to hide the HOME button.
✓NOTE: The HOME button cover cannot be easily removed once the
cover is in place.
ANTENNA
OPTION
MODULE
SPEAKER
HOME
BUTTON
CANCEL
BUTTON
MICROPHONE
HELP
BUTTON
TEMPERATURE
SENSOR
CONSOLE
REAR
CONSOLE
FRONT
CONSOLE
BOTTOM
2-WAY
AUDIO
VOLUME
SPEAKER
VOLUME
POWEROFF
BUTTON
TEST
BUTTON
LINE IN
JACK
PHONE OUT
JACK
USB
PROGRAMMING
JACK POWER
SUPPLY
REMOTE
SPEAKER/ MICROPHONE
MODULE SOCKET
CELLULARTELEPHONE
MODULE SOCKET
BATTERY
DOOR
NOTE FORUL APPLICATIONS:
SPEAKERVOLUME MUST BE
SET SO ANNOUNCEMENTSCAN
BE HEARD FROM ACROSS THE ROOM
PERS-4200 Console Component Locations
Alternate Console Labels and HOME Button Cover
IF REQUIRED, APPLY BRAILLE,
FRENCH, ORSPANISH
LABEL TO CONSOLE
TO HIDE THE HOME BUTTON IF THE
ACTIVITY TIMERISNOT GOINGTO BE
USED, SNAP THE HOME BUTTON
COVERINTO THE CONSOLE
NOTCH IN THE BUTTON COVERLINESUP
WITH NOTCH IN THE CONSOLE CASE
TIP:INSTALL THE BUTTON COVER
BY PRESSINGTHE SLOT EDGE IN
FIRST, THEN SNAP THE TOP EDGE
OF THE COVERDOWN
PERS-4200 Plug-in Option Modules
OPTION MODULESPLUGINTO CONSOLE
CELLULAR
TELEPHONE
MODULE REMOTE
SPEAKER/MICROPHONE
MODULE

5
3. Console Connections
3.1 Telephone Connections 3.2 Option Module Installation
3.3 Power Supply Installation 3.4 Local Programming Connection
CONNECT THE LINE IN JACK
TO THE TELEPHONE LINE
WALL JACK
CONNECT THE HOUSE
TELEPHONE TO THE
PHONE OUT JACK
NOTE:THISCONNECTION IS
OPTIONAL AND NOT REQUIRED
IMPORTANT INFO FORTHE USER: THE LOCAL TELEPHONE OR
ANY DEVICE CONNECTED TO THE CONSOLE'SPHONE JACK
WILL BE DISCONNECTED FROM THE TELEPHONE LINE WHILE
THE CONSOLE ISREPORTING TO THE CENTRAL STATION
ATTACH POWERSUPPLY
CLAMP TO OUTLET WITH
SCREW
NOTE:FORDECORA STYLE
OUTLETS, FLIP CLAMP OVER
SECURE POWERSUPPLY
TO CLAMP WITH A ZIP-TIE
CAUTION:BE SURE THE
OUTLET HAS24-HOURPOWER
AND ISNOT CONTROLLED BY
A WALL SWITCH
INSERT MINI-USB PLUG
INTO JACK ON REAROF
THE PERS-4200 CONSOLE
FORLOCAL
PROGRAMMING ONLY
INSERT USB PLUG
INTO PROGRAMMING
COMPUTERUSB PORT
OPTION MODULES PLUG INTO CONSOLE
CELLULAR
TELEPHONE
MODULE REMOTE
SPEAKER/MICROPHONE
MODULE
BE SURE TO
SECURE MODULES
WITH SCREWS!
CAUTION!
BE SURE CONSOLE POWER
IS OFF BEFORE CONNECTING
THE OPTION MODULES

6
4. Console Modes & Features
The Console operates in several modes and has features that support
both the provider and the User.
4.1 Provider Modes
The Console has special modes of operation to aid the Dealer or Installer
during setup and configuration.
Power Off Mode
Power Off Mode allows for out-of-service storage of the Console without
discharging the backup battery. The Console will arrive at the Dealer in
this mode.
Programming Mode
Programming Mode is used to setup and program the Console. It also
can be used to retrieve the unit’s event log data.
Not-Ready Mode
For a Console to report, an account number, Central Station telephone
number, and reporting format must be programmed. If these settings for
PSTN reporting or IP reporting are incomplete, the Console will indicate
Not-ready Mode.
Test/Learn Mode
Test/Learn Mode is accessible using a recessed button on the bottom
of the Console. This mode can be used to locally learn, test, or erase
multiple transmitters. While in Test/Learn Mode, all normal operations of
the Console are suspended.
For more information about these Provider Modes, see Page 8.
4.2 Provider Features
Several features of the Console are designed to aid and support the
system provider.
Event Log
The Console maintains a log of the 100 most recent system events. Each
event is tagged with the date and time the event occurred. The log can be
retrieved by the RA4200 software.
Upgradable Firmware
The PERS-4200 Console runs on internal software code called “firmware”.
The PERS-4200 Console uses two firmware resources, system firmware
and vocabulary firmware. Firmware code stays stored in the Console’s
memory and can be upgraded using the RA4200 application when
firmware updates become available.
The Device Firmware Upgrade utility (DfuSe) (included in the RA4200
application) can upgrade a Console and the optional UMTS-3G cellular module.
Multi-language Support
The Console supports two resident languages. The default languages
are English and Spanish.
To use an alternate language, the vocabulary firmware file must be
downloaded and installed in the Console’s memory with the RA4200
upgrade utility.
Volume Controls
Two volume controls are provided to customize the sound levels of the
Console for the installation. The Dealer or Installer should use their
judgment and expertise in determining the appropriate volume level for
its Users and should counsel Users regarding the risks of altering the
recommended volume. The Console is designed such that the volume
cannot be set to completely eliminate the audio.
Auto Supervision
Any of the Console’s 16 sensor locations can be set to automatically
detect status supervision signals from transmitters. This feature makes
adding or replacing transmitters in field units easier.
Variable Supervision Time
The Console can be set to delay reporting missing transmitter status
supervision signals until 12 or 24 hours, or 3, 7, 14, or 30 days. (Smoke
and CO detectors are always set at 24 hours per UL.)
Transmitter Low Battery Double-Check
The Console can be programmed to report a sensor low battery after
the first or second time a low battery signal is received from the sensor.
Received Signal Strength (RSS) Test
To assist in setup and troubleshooting, when a transmitter is activated
while the Console is in Test Mode, the Console will measure and
announce the received signal strength (RSS) of the transmitter.
Remote Transmitter Enrolling
To make field transmitter replacement easy, the transmitter’s ID code can
be remotely enrolled into the Console. The transmitter will be ready to
operate with the Console without having to “learn” the transmitter in.
✲IMPORTANT! Test the system after remotely enrolling transmitters.
Selectable Emergency Siren
The emergency siren can be programmed for audible or silent to support
different applications. (The smoke and CO siren are always active per UL.)
Selectable Trouble Annunciation
The annunciation for Console and sensor low battery or supervisory
trouble can be audible or silent. (Trouble annunciation must be set to
audible per UL).
Selectable AC Power & Phone Line Fail Annunciation
The annunciation for AC power failure and telephone line failure can be
audible or silent. Audible annunciation can be set for only once, or once
every hour.

7
4.3 User Modes
The Console features three modes of operation for the User. Each mode
changes the way the Console reacts or annunciates, depending on
where the User is, or what time it is. Since these modes of operation are
the basis for how the Console functions, the Dealer and Installer should
review and understand these modes thoroughly.
Home Mode
Home Mode is the standard mode of operation for the Console when the
User is at home during the day. The Console will annunciate and report
all alarms as programmed.
The HOME button lights green when the Console is in Home Mode.
Away Mode
Away Mode is for when the User is going to be off site, away from the
Console.Portable emergency transmitter status reports are not monitored
while the Console is in Away Mode. Activity monitoring is suspended
during Away Mode. Console supervisory faults are always reported, but
not annunciated, in Away Mode.
Pressing the HOME button for five seconds with switch the Console
between Home Mode and Away Mode.
Night Mode
Night Mode is an option that will suspend all Console supervisory
annunciations during a selected time period.This mode allows the User to
sleep without interruptions from the Console about most non-emergency
conditions. Activity monitoring and reminder messages can be used
during Night Mode, but are normally not scheduled during that time.
Console supervisory faults are always reported, but not annunciated, in
Night Mode.
During the programmed time for Night Mode, pressing the HOME button
for five seconds with switch the Console between Night Mode and Away
Mode.
Emergency Reporting in any User Mode
In any of the three User modes, the Console is ready to report an
emergency. Emergency signals can be received from wireless sensors
or can be triggered from the Console’s HELP button. The alarms are
announced locally by type (emergency, fire, or carbon monoxide alarm)
through the Console’s speaker and are reported to Central Station.
The Console will sound the alarm for five minutes or until the report to
the Central Station is complete (Console emergency siren is optional
through programming).
As the alarm is being reported, the Console will announce:
0“Emergency call being placed”
If the connection to the Central Station is unsuccessful, the Console will
repeat the announcement once during each 4-minute waiting period
between call sets. Once the alarm is reported or all retry sequences
have been exhausted, the Console will stop the annunciations and return
indicators to normal.
If Two-way audio is enabled, after the report is completed the Console
will announce:
0“Emergency reported... Please stand by”
The Console will start the Two-way audio session (if enabled).
If Two-way audio is not enabled, after the report is completed the Console
will announce:
0“Emergency reported”
4.4 User Features
Several features of the Console are designed to aid the system User. Since
these features explain the different ways the User interacts with the Console, the
Dealer and Installer should review and understand these features thoroughly.
Activity Timer
The activity timer is a feature that requires the User to press a button or
activate a transmitter during one or two preset time windows to prevent
an inactivity alarm from being reported.
The HOME indicator will blink during the activity timer window. When
15 minutes remain on the activity timer the Console will announce to the
User that the activity timer is running out. The User must press the HOME
button or trigger an activity transmitter to respond to the activity timer
before it runs out, or an inactivity report will be sent.
Switching the Console’s mode between Home or Night Mode and Away
Mode will also reset the activity timer.
Smoke & CO Detection
For increased protection, wireless smoke and carbon monoxide detectors
can be programmed into the Console and report these conditions to
the Central Station. Smoke and CO sensors sound different Console
announcements and send unique reporting codes.
Reminder Messages
Five pre-recorded reminder messages and an alarm sound can be
programmed into the Console.The messages can be set to play once, daily,
weekly, or monthly, at a set times and dates. The Console can also play a
monthly message to automatically remind the User to test the system.
Temperature Alarms
The Console contains a built-in sensor that constantly monitors the room
temperature. The system can report and annunciate if the current room
temperature measured is higher or lower than programmed temperature
limits. A temperature restore report is sent when the room temperature
returns between the high and low set points. As an option, temperature alerts
can be programmed to be only active while the Console is in Home Mode.
Speakerphone Mode
The Console can be programmed to act as a hands-free speakerphone for incoming
calls. If the User forgets to hang up, a timer will automatically disconnect the call.
The speakerphone mode can only be used on incoming calls and will
not function when the Console is operating from backup battery power.
Attempting to answer while the Console is on backup power will
cause an emergency alarm.
✓NOTE: If the Console communication is only through an IP connection
to the Central Station and it is not connected to a PSTN or MFVN
telephone line, this feature will not function
Remote User Two-way Audio
Using a 4-digit password, the Console can be called from any telephone and the
caller can talk and listen to the User through the Console’s Two-way hands-free
speakerphone either in voice-activated mode or manual switching mode.
✓NOTE: If the Console was configured with the “Answer Phone” option
NOT selected, this feature will not function.
✓NOTE: If the Console communication is only through an IP connection
to the Central Station and it is not connected to a PSTN or MFVN
telephone line, this feature will not function.
Console Status Alert
The system continuously monitors the microprocessor that runs the Console’s
firmware code. If the microprocessor ever stops executing the firmware code,
the Console will indicate the trouble condition by sounding a steady tone from
the speaker. The tone will continue until the condition is corrected.

8
5. Using the Provider Modes
The Console features special modes of operation to aid the Dealer or
Installer during setup and configuration.
5.1 Power Off Mode
Power Off Mode allows for out-of-service storage of the Console without
discharging the backup battery. The Console is shipped from the factory
in this mode.
To place the Console in Power Off Mode from any other mode, remove
AC power, then press and hold the POWER OFF button on the bottom of
the Console for three seconds.
The next time AC power is applied, the Console will enter the programmed
operating mode.
5.2 Not-Ready Mode
For a Console to report, an account number, Central Station telephone
number, and reporting format must be programmed. If any of these
settings are incomplete, the Console will indicate Not-ready Mode.
If the Console assumes Not-ready Mode when AC power is applied, a
1-second beep will sound (and annunciate, if programmed) and the three
indicators will blink green, orange, orange.
5.3 Programming Mode
Programming Mode is used to setup and program the Console. It also
can be used to retrieve the unit’s event log data.
Programming Mode can be accessed with RA4200 software on a PC
locally through a direct USB connection, remotely through a telephone
connection, remotely through cellular connection (if the optional
UMTS-3G cellular module in installed), or with limited access through a
telephone connection using just a touch-tone telephone.
✓NOTE: During AC power loss, local and remote programming with
the RA4200 software is disabled unless the connection was already
established at the time of power loss.
When the Console is in Programming Mode, the three indicators will blink
green, orange, red.
Programming Mode will exit automatically after 3 minutes of inactivity, or
by pressing the CANCEL button.
While in Programming Mode, the Console is not operational and
cannot receive or report alarms.
5.4 Test/Learn Mode
Test/Learn Mode is accessible using the TEST button on the Console.
This mode can be used to locally learn, test, or erase transmitters.
To assist in setup and troubleshooting, when a transmitter is activated
while the Console is in Test Mode, the Console will measure and
announce the received signal strength (RSS) of the transmitter.
Enter Test/Learn Mode by pressing the recessed TEST button on the
bottom of the Console. Test/Learn Mode will exit automatically after
3 minutes of inactivity, or by pressing the CANCEL button.
When the Console is in Test Mode, the HOME and CANCEL indicators
will slowly blink green and orange.
While in Test/Learn Mode, the Console is not operational and cannot
receive or report alarms.
✓NOTE:Transmitters can also be learned one at a time using the CANCEL
button (see Section 13.1).
Power Off Mode
"CONSOLE POWEROFF"
UNPLUGTHE POWERSUPPLY
PRESS THE POWEROFF BUTTON ON THE
CONSOLE BOTTOM FOR3SECONDS
THE CONSOLE WILL ANNOUNCE POWEROFF
AND THE INDICATORS WILL TURN OFF
2
1
3
Not-Ready Mode
"CONSOLE NOT READY...
PLEASE CONFIGURE BEFORE USE"
IF THE CONSOLE DOESNOT HAVE AN
ACCOUNT NUMBER, CENTRAL STATION
TELEPHONE NUMBER(ORIP REPORTING
ADDRESS), ORREPORTINGFORMAT
PROGRAMMED, THE CONSOLE WILL
INDICATE THAT IT ISNOT READY
CONSOLE WILL ANNOUNCE
WHEN POWERED ON
ALL THREE
INDICATORS
WILL BLINK GREEN
ORANGE
ORANGE
Programming Mode
WHILE THE CONSOLE ISIN
PROGRAMMINGMODE, ALL THREE
INDICATORS WILL BLINK
GREEN
RED
ORANGE
USB CABLE PROGRAMMING
PC
NOTE:THE SAME INDICATIONS
OCCURWHEN REMOTELY PROGRAMMING
LOCAL
PROGRAMMING
CONNECTION
Test/Learn Mode
"TEST MODE... FIRMWARE VERSION x.x...
HARDWARE VERSION x.x"
PRESS AND RELEASE THE TEST BUTTON
THE CONSOLE WILL ANNOUNCE TEST MODE,
THEN THE FIRMWARE AND HARDWARE VERSIONS
ACTIVATE ALL SYSTEM SENSORS, THE CONSOLE
WILL ANNOUNCE SENSORTYPE, ZONE, AND SIGNAL
STRENGTH
2
1
3
"EMERGENCY SENSOR... ZONE ONE...
FULL SIGNAL"
HOME &CANCEL
INDICATORS
WILL BLINK GREEN
ORANGE

9
6. Programming with RA4200
The Dealer or Installer will use the RA4200 software to configure the
PERS-4200 Console remotely or locally.
6.1 Software Description
The RA4200 software described in this manual supports the programming
the Model PERS-4200 Personal Emergency Reporting System. The
software runs on an IBM PC or compatible computer.
What is the RA4200 Remote Access Software?
The RA4200 Remote Access software is communications software that
programs all features of PERS-4200 Consoles. It sets the options for:
Console alarm, audio, and sensors; communicator telephone numbers,
call routing, formats, reporting codes, account numbers, and reminder
messages and more.The RA4200 can also display the Console’s event log.
The RA4200 software has a help file that can be accessed at any time
by selecting “Contents” from the “Help” menu or by pressing the F1 key.
6.2 System Requirements
• IBM compatible personal computer with 2 GB RAM
• Windows XP, Windows Vista, or Windows 7 operating system
✓NOTE: Windows 64-bit operating systems may require “Windows XP
Mode” download from Microsoft for “Panel Firmware Update (Dfuse)”
to run properly. See http://www.microsoft.com/windows/virtual-pc/
download.aspx
• VGA monitor
• For remote telephone connection, a ITU v.22bis standard 2400 baud Modem
• For local connection, an available computer USB 2.0 port and a Type A to
mini Type B USB cable.
• An Internet connection
• Hard disk drive with 50 MB available space for the software plus 18KB
available space for each account template file
6.3 RA4200 FAQ
How does RA4200 connect to a Console?
RA4200 can connect to the Console two ways:
• Remote connection over the telephone line using the computer’s modem.
• Local USB connection using a USB cable and the computer’s USB port.
Once the connection is made, the Console will check if its remote access
password matches the calling software’s password. If the passwords
match, access is granted.
Do I have to be connected to a Console to make programming changes?
Since Remote Access knows the Console’s programming structure, you,
the Dealer or Installer, can modify an account template without being
connected to a Console. This means you can set all of the values for a
specific Console configuration and then connect to a unit and send all
of the values that you have set. This is referred to as off-line Console
configuration.
How do I change Console settings while on-line?
While on-line with the Console, make any changes to the account
template then send the data to change the Console.
Can I make a template with the typical settings for all of my accounts?
Programming “templates” can be created to speed up programming
multiple Consoles and minimize the potential for errors. Common
settings, such as the Central Station telephone number, communicator
format, Console and communicator configurations which are shared by
all of your accounts can be stored in a generic account template. That
template file can then be used as a basis for creating multiple Customer
account template files that can be customized with unique Customer
contact information and system options tailored for each User.
RA4200 Programming Software

10
7. Programming Outline
Use the following programming outline to guide you through the steps
required to set up the RA4200 software and program a PERS-4200
Console. Many of the programming options available in the RA4200
program can be left in their default settings, and do not need to be
changed for most installations.
7.1 Setup RA4200 Software
• Install the software on your computer (Section 8).
• Test your computer’s modem (if used) (Section 9).
• Start the RA4200 program (Section 10).
7.2 Customize an Account Template
• Open a new or existing account template (Section 11).
• Enter Customer information (Section 11.3).
• Set the Console’s password and operational options (Section 11.4).
• Enter any wireless sensor ID codes for sensors that won’t be learned locally
(Section 11.5).
• Select the Console’s communication method and options for PSTN and/or
IP reporting (Section 11.6).
• Choose the general communicator reporting options and assign any custom
reporting codes (Section 11.7).
• Set the Reminder Message schedules (Section 11.6).
7.3 Program the Console
• Connect to the Console (Section 12.2).
• Set the Console’s time and date (Section 12.3).
• Send the account template data to the Console (Section 12.3).
✲IMPORTANT! AFTER ANY PROGRAMMINGCHANGES ARE MADE TO
A CONSOLE, PERFORM THOROUGH TESTINGTO VERIFY THAT THE
CONSOLE OPERATES AS INTENDED.
8. RA4200 Software Installation
The RA4200 remote access software is available on the Web at this link:
www.nortekcontrol.com/downloads.php
The installation program will create a directory on your hard disk drive.
Be sure that you have at least 50 megabytes free on the hard disk for the
program and any account template files that you create.
8.1 To Install the Remote Access Program:
1. Download the RA4200 programming software installation package
from the Web site at the link shown above.
2. Extract the RA4200Setup.ZIP file to expand the files.
3. Browse to find the SETUP.EXE file. Double-click on SETUP.EXE and
the installation program will start.
4. Click the Next button to install the Remote Access software. Follow
the on-screen instructions as the setup program creates the directory
and copies the program files onto your hard disk. The setup program
will also install a virtual COM port driver to support a USB connection.
If desired, select the check box to place a RA4200 Remote Access
icon your desktop.
✓NOTE: If RA4200 already is on your system and you are performing a
reinstallation, or an update, you will be prompted to modify, remove, or
repair the RA4200 software.
8.2 To Remove the Remote Access Program:
1. Press START, SETTINGS, CONTROL PANEL. Double-click on ADD/
REMOVE PROGRAMS.
2. Select RA4200 and click ADD/REMOVE or CHANGE/REMOVE
button depending on your Windows Operating system.
✓NOTE: Alternately, you can select UNINSTALL from the RA4200 folder
on the start menu.
9. Testing the Modem
A modem is used when connecting to a Console remotely, over the
telephone line. A modem is not required for local programming with a
USB cable.
When using a modem, be sure that the computer is running correctly
and that the modem is installed and working properly before you run the
RA4200 Remote Access Program.
Use the following steps to test the modem and determine the computer’s
COM port number that it is connected to.
9.1 To Test the Modem in Windows
Windows Control Panel can be used to test the modem and determine
what COM port the modem is connected to.
1. Open Windows Control Panel.
2. Select PHONE AND MODEM.
3. Click on the MODEMS tab. The modem and the COM port used
should be shown.
4. Note the COM port number. It’s used when setting COM port in the
RA4200 Send/Receive window (see Section 12.1).
5. Click PROPERTIES and select the DIAGNOSTICS tab.
6. Click QUERY MODEM. If the modem is connected and working
properly, the Modem Information window will display detailed
Command and Response modem information. If the modem is not
working properly, Windows will notify you.
Windows Modem Test

11
10. RA4200 Software Overview
The RA4200 software is a Windows compatible program with menus and
tabs to select various account fields to make selections and enter data.
10.1 Starting the Program
To Run the Program:
Double-click on the RA4200 desktop icon.
The RA4200 program will launch, displaying the menu bar and icons, the
Account Template with its seven tabs, a communications status window,
and a connection status indicator at the bottom.
10.2 The Account Template Tabs
Seven tabs are available for the Account Template. Each tab displays
major areas for programming and administrating a PERS-4200 Console
installation.
The Account Template tabs function as follows:
Customer
Displays fill-in fields for details of the User’s information for the
specific PERS-4200 installation. Fields include name, address,
telephone numbers, Customer ID#, and a large field for special
notes regarding the User to be filled in by the Dealer or Installer.
Console
Displays fill-in fields for setting information and options for the
specific PERS-4200 Console. General settings such as passwords,
siren enable, voice prompts, voice language, temperature limits,
activity timer and Night Mode time windows can be set. Several
other Console options and settings are also available in this tab. The
Console’s time and date settings are displayed.
Sensors
Displays the 16 wireless sensor zones of the PERS-4200 Console.
Each sensor zone displays its sensor ID number, sensor type,
supervision option, two-way audio option, and the current sensor
battery and supervision status.
Communicator
Displays Console connection options for public switched telephone
network (PSTN) and internet protocol (IP) reporting. Typical PSTN
settings are for the communicator’s Central Station telephone
numbers, account number, reporting format, audible dialing tones,
and dialing format. Typical IP settings are for Central Station IP
address and port numbers, IP account number, IP reporting format,
voice gateway IP address and port numbers.
Reporting Options
Displays reporting options for the Console. Options for AC failure
reporting, supervisory event reporting, mode switch reporting,
automatic answer, automatic status report interval, speakerphone
timer, two-way audio mode, dialing delay, and 4x2 reporting codes.
Reminder Messages
Displays the eight User Reminder Message slots and their options.
Also displays an option for setting the Reminder timeout interval
and audio replay option. Each Reminder Message can be enabled,
set for a type, and programmed to an activation schedule. Monthly
Console test reminder messages are enabled by default.
Log
Displays the event log of the PERS-4200 Console. After the log
is retrieved from the Console by the Dealer, this tab will show the
system events with a time and date stamp in the order that they
occurred.
RA4200 Customer Tab
CONNECTION STATUS
INDICATOR
ACCOUNT TEMPLATE TABS
COMMUNICATIONS
STATUS WINDOW

12
10.3 The Menu Bar
The menu bar provides access to each of the programs sub-menus. The
icons below the menu bar are used to open, save, and print User Account
Templates and perform various actions with the PERS-4200 Console.
Drop-down Menu Items and Icons
The sub-menus that can be accessed from the Menu Bar are:
File
NEW
Opens a blank Account Template. The common Console default values are
already filled in.
OPEN
Loads a saved Account Template into the RA4200 workspace. Only one
Account Template can be open at a time in the RA4200 workspace.
SAVE
Saves the open Account Template to the hard drive. A warning dialog will be
displayed if the template will overwrite the existing file.
PRINT / PREVIEW
Opens the account information print preview window to allow printing of
the active Account Template. Shows what will be printed on the screen with
options to zoom in or print the document. Resulting printout is the entire
content of the Account Template file and the Console’s event log in text
format.
EXIT
Closes the RA4200 program. If the Account Template has changed, you will
be asked if you want to save it.
Communication
CONNECT
Opens the Send/Receive window. Uses the telephone number and password
from the open template. Sets up and starts a modem or COM port (local with
USB) connection.
DISCONNECT
Terminates the connection between the RA4200 program and the
PERS-4200 Console.
GET CONSOLE
Retrieves the Account Template from the PERS-4200 Console that is
currently connected to the RA4200 program.
GET LOG
Retrieves the Event Log from the PERS-4200 Console that is currently
connected to the RA4200 program.
SET CONSOLE
Sends the Account Template from the RA4200 program to the PERS-4200
Console that is currently connected.
CONSOLE TIME
Opens the Set Time window. This function can be used to set the date and
time or get the date and time of the Console currently connected to the
program. Daylight saving time can be enabled or disabled, and the start and
end weeks of daylight saving time can be adjusted.
Tools
CLEAR EVENT LOG
Deletes the logged events from the connected PERS-4200 Console. It is
recommended that the Dealer retain data from the event log for a period of
two years.
TEST IP REPORTING
Sends a test IP message from the Console to the Central Station. Requires
a modem or USB connection to the Console, and an Internet connection.
IMPORT OR EXPORT FILE VIEWER
For reading the content of an *.ra3 export file, or an *.ra5 / *.ra6 import file.
EXPORT FILE TO MANAGEMENT SERVER
Creates a configuration export file to be sent to the Console using the
Management Server. This feature requires an internet connection. This is an
alternate way to change the Console configuration.Think of the Management
Server as being a mailbox (it does more). An export file has configuration
settings and is meant to be delivered to the PERS Console (as compared to
an import file which has configuration settings from the PERS and is meant
to be delivered, the other way, to the RA4200 application). The Management
Server serves as an in-between conduit.
✓NOTE: The export filename is the IP account number by default.
This filename is used by the Management Server in sending a new
configuration to the PERS Console (with the matching IP account
number).To change the IP account number in the Console via an export
file, do the following:
1. Change the the IP Account number field in the template (to the new
number).
2. Use the “Export” function, and when presented with a choice to use
the default IP account number as the filename (this would be the new
number) or to use an alternate filename, select alternate. Enter the old IP
account number in the corresponding field and proceed with the export
function.
The Management Server will then update the PERS Console (still with the
old IP account number), and change its (IP account) number to the new one.
RETRIEVE IMPORT FILE FROM MANAGEMENT SERVER
Retrieve data that have been sent to the Management Server (from the
Console). These will be *.ra5 / *.ra6 import files. This function will move these
import files from the Management Server to the local PC.
MERGE IMPORT (*.RA5 / *.RA6) or EXPORT (*.RA3) FILE
Merges data from an import file into a matching account template. All export,
import files in the specified folder will be merged into their corresponding
account template files (with the matching IP account number). Merging an
export file is allowed as an option. Reopen the appropriate account template
(*.ra1) in RA4200 to view the latest merged info.
Toolbox
PANEL FIRMWARE UPDATE (DfuSe)
Launch the Console firmware update tool. This feature requires a USB
connection. The Console also needs to be put in firmware update mode.
SELECT PERS CONSOLE TYPE
Select the PERS Console family. This will enable/disable the appropriate
data fields.
AUTOMATIC STATUS REPORT RANDOMIZATION
Enable this feature to randomize the time of reporting. There’s an option here
to set the desired range of time.
CHANGE PASSWORD
Select to change the password. The correct password is needed to enable
saving the account template.
Help
CONTENTS
Opens the help Contents search window. Used for accessing the RA4200
program’s built-in help file. Function key F1 also accesses the help file.
ABOUT RA4200
Displays the version number of the RA4200 software.

13
11. Creating a Custom Account Template
Each PERS-4200 Console installation requires an Account Template.
While many items are the same in different Consoles reporting to
the same Central Station, some items (account number, Customer
information, & sensor information) are unique for each installation.
A custom Account Template should be created by the Dealer or Installer
by editing the default Account Template included with the RA4200
software. The customized template should then be saved with a unique
name for the account and then sent to the PERS-4200 Console.
11.1 Select the PERS Console Type
Before creating an Account Template, select the PERS Console type to
match the model of PERS Console being programmed. This will enable/
disable the appropriate data fields.
1. On the menu bar, click Toolbox.
2. Move to Select PERS Console Type, then choose the Console
model being programmed and click to select.
11.2 Account Template Management
Account templates that are created get stored on the programming PC
or onto a server or cloud storage.These account template files should be
named referencing the User, Customer ID number, or other identification
that will make it easy to link each file with an installation.
Keep these files in a safe location. If a file is lost or deleted, it can be
recreated by retrieving the programmed information from an already
programmed Console, although the data on the Customer tab will be lost
and have to be reentered.
11.3 Customer Tab
The Customer tab displays fill-in fields for details of the User’s information
for the specific PERS-4200 installation.
✓NOTE: All fields are optional and do not have to be filled in. This
information is for PERS provider account reference and is not sent to
the Console.
Customer ID
Enter a unique identifier in the CUSTOMER ID fill-in field for the installation.
(The Customer ID is different from the communicator’s account number).
Customer Name
Enter the User’s first, middle, and last name in the three fill-in fields.
Customer Address 1 & 2
Enter the User’s primary street, city, state, and zip code in the four fill-in
fields. Four additional fill-in fields are provided for a secondary address.
Telephone Numbers
Three fill-in fields for telephone numbers are provided. Enter the Console
telephone number and up to two additional telephone numbers for the
User.
Notes
Enter any special or additional information about the User in the NOTES
fill-in field.
RA4200 Customer Tab
CONNECTION STATUS
INDICATOR
PERS MODEL
SELECTED
ACCOUNT TEMPLATE TABS
COMMUNICATIONS
STATUS WINDOW

14
11.4 Console Tab
The Console tab displays fill-in fields for setting information and options
for the specific PERS-4200 Console.
User Password
Enter a new 4-digit User password for the Console. This is the password
that the User can use to call the Console from a remote telephone and
access User features. The factory default is 1-2-3-4.
Provider Password
Enter a new 6-digit provider password for the Console. This is the
password that allows the PERS provider to locally or remotely connect to
a Console and access programming. The factory default is 9-8-7-6-5-4.
Mode After Disconnect
Select the mode the Console will assume after programming when the
Console disconnects:
• Home — The Console will assume Home Mode after disconnect (default).
• Away — The Console will assume Away Mode after disconnect.
Transmission Supervision Interval
Supervised transmitters can send recurring status signals to the Console.
This option sets the length of time required before the Console will
recognize that a sensor’s status reports have not been received.
✓NOTE: This setting does not affect supervision timing for smoke and
carbon monoxide detectors.These types of sensors are always set by the
Console to require reception of a status signal at least once every 24 hours.
Select one of the six options for the supervision interval:12 hours, 24 hours
(default), 3, 7, 14, or 30 days. This setting effects all non-smoke and
CO supervised sensors programmed into the Console that have
status supervision enabled.
✓NOTE: These settings are configurable only by the Dealer or Installer
based on expertise and experience, as agreed upon with the User prior
to installation.
✓NOTE FOR UL APPLICATIONS: UL requires the Transmitter Supervision
Interval option to be set to 24 hours.
Emergency Siren
The Console contains an emergency siren that can sound for five minutes
when an emergency alarm is triggered, or until the report to the Central
Station is complete. The default for the siren is enabled. Optionally the
siren can be disabled by un-checking this option box.
✓NOTE: This setting does not affect emergency alarms from smoke and
carbon monoxide detectors. These types of sensors always trigger the
emergency siren regardless of this setting.
Voice Prompts
The Console contains a voice synthesizer that can announce system
alarms and status.The default for the voice prompts is enabled.Optionally,
the voice prompts can be disabled by un-checking this option box.
RA4200 Console Tab

15
Annunciate Trouble Indication
With this option box checked, the Console will announce three system
trouble conditions if they occur: Console low battery, sensor low battery,
and no sensor status.Sensor troubles type are announced followed by the
sensor zone number. The default is to not annunciate these conditions.
✓NOTE FOR UL APPLICATIONS: UL requires the Annunciation Trouble
Indication option to be enabled (option box checked).
Annunciate Status with Home Button
A short press of the HOME button will cause the Console to announce
the Console’s time, current mode, and any trouble conditions.The default
for status annunciations is enabled. Optionally, status annunciations can
be disabled by un-checking this option box.
Annunciate Phone-Line/AC/Cell Module Status
If the telephone line is disconnected, or the AC power to the Console
fails, or the cellular module is off-line, the Console can annunciate these
conditions.These annunciations will clear when the condition is corrected.
The default sets these types of annunciations to ANNUNCIATE ONCE.
Alternately, use the this option to select OFF or ANNUNCIATE EVERY
HOUR. Regardless of this setting, the Console records the condition in
the event log and can report AC power failure to the Central Station (if
AC reporting is enabled).
✓NOTE: To prevent disturbing the User, these annunciations will be
suppressed while the Console is in Night Mode
Clock Annunciation Format
Both 12-hour (AM/PM) and 24-hour (“military”) time formats are supported
in time announcements for Console status and reminder messages.
The default sets the time annunciations to 12-HOUR CLOCK format.
Alternately, use the this option to select 24-HOUR CLOCK format.
Data version
Displays the version number of the Console’s data for factory use and
troubleshooting.
Console Configuration Misc.
Displays configuration numbers of the Console for factory use and
troubleshooting.
CPU Identifier
For factory use.
Temperature Limit Settings
The Console contains a built-in sensor that constantly monitors the room
temperature. The system can report and annunciate if the current room
temperature measured is higher or lower than programmed temperature
limits.
The Console will announce the high or low temperature alert every minute
until the room temperature is within the programmed acceptable limits.
The temperature limit alert is enabled by default. Select DISABLE to turn
off this feature or select ENABLE HOME MODE ONLY to sound and
report temperature alerts only while the Console is in Home Mode.
The default set-point for the low-temp alert is 40°F (4.4°C).
The default set-point for the high-temp alert is 90°F (32.2°C).
To change the temperature set-points, enter new values (in Fahrenheit)
into the HIGH TEMP and/or LOW TEMP fill-in fields.
A TWO-WAY AUDIO check box is available to select if a temperature alert
starts a Two-way audio session with the Central Station. The check box
is selected by default. Alternately, un-check this box to inhibit Two-way
audio after a temperature alert.
Language Selection
The Console can annunciate voice prompts in English or Spanish to
guide the User during operation, and guide the Dealer or Installer during
programming.
The two resident languages in the Console are English (EN) and
Spanish (ES). Choose the active language for the Console using the
radio buttons in the Language Selection area.
To use a different language, the language vocabulary file must
first be downloaded and installed in the Console’s firmware (See
Section 16.2).
Console Time Settings
The Console contains a built-in clock and calendar, and supports
automatic daylight saving time adjustment. The Console’s current time
and date setting and the daylight saving information is displayed on the
Console tab or the RA4200 software.
To change these settings, the Dealer or Installer should use the
CONSOLE TIME function on the COMMUNICATION menu (or press the
CONSOLE TIME icon on the toolbar ribbon). See Section 12.3.
✓NOTE: If the UMTS-3Gcellular module is installed, the Console’s time
will be set automatically over the air by the network.
Activity Windows
The activity timer is a feature that requires the User to press the Console’s
HOME button or activate a activity reset transmitter during one or two
preset time windows to prevent an inactivity alarm from being reported.
Two activity time windows can be set by the Dealer or Installer. Each time
window can be enabled or disabled, and has a start and stop time.
• To enable Activity Window 1 and/or Activity Window 2, check the enable
box next to the start and stop times.
• Set the start time for the activity window.
• Set the stop time for the activity window.
Night Mode
Night Mode is an option that will suspend all Console supervisory and
reminder annunciations during the Night Mode time window. This mode
allows the User to sleep without interruptions from the Console about
non-emergency conditions.
• To enable the Night Mode time window, check the enable box next to the
start and stop times.
• Set the start time for Night Mode.
• Set the stop time for Night Mode.

16
11.5 Sensors Tab
The Sensors tab displays fill-in fields for setting information regarding the
wireless sensors programmed into the Console. Sensor status indicators
also display the current condition of the sensor.
Up to 16 wireless sensors can be used with each PERS-4200 Console.
The transmitter’s ID number is printed on a removable tag attached to
the unit’s lanyard.
Low Battery Report Options
Supervised wireless sensors send low battery signals when they detect
that their battery is low. When a low battery signal is received from a
wireless sensor, two options are available to control when the Console
reports a low sensor battery.
• Option 1 - When a low battery signal is received from a sensor, the Console
will immediately report a low battery.
• Option 2 - When a low battery signal is received from a sensor, the Console
will wait for another low battery signal from the same sensor within a 24 hour
period before reporting a low battery.
✓NOTE: In Night Mode, the low battery annunciations are suppressed, but
Console reporting is not.
The Dealer or Installer should select Option 1 or Option 2 for the Console.
This setting will affect all wireless sensors used with the Console.
RA4200 Sensors Tab
Transmitter ID Tag
D
X
S
-
L
R
P
TRANSMITTER'S
ID NUMBER IS
PRINTED ON TAG
SENSOR STATUS

17
Sensor Zones
Each of the Console’s 16 wireless sensor zones has individual setup
options. All the options are set on the Sensors tab.
✲IMPORTANT:THE RA4200 SOFTWARE WILL DISPLAY “DX 315”WHEN A
PERS-4200 CONSOLE IS SELECTED FOR PROGRAMMING.
ID
Each wireless transmitter is coded with a unique ID number at the
factory. If the transmitter has been locally “learned” by the Console,
the ID number will appear in the ID field.
Alternately, transmitters can be enrolled remotely into the Console
by entering the transmitter’s ID number into the ID field. This
feature is typically used when sending pre-enrolled replacement
transmitters to the User. When the User receives the transmitter, it
will be pre-programmed into the Console and ready for use.
Type
Each sensor zone can be set to one of four sensor types, or set as
Not Installed. When a wireless transmitter is locally “learned” by the
Console, the sensor type will be automatically recognized and set
by the Console. When a transmitter is enrolled remotely from the
Console, the sensor type must be set manually.
The sensor types selections available are:
• Not Installed - For sensor zones that are unused.
• Fire - For smoke detector sensors.
• Activity Reset - For sensors used to reset the Activity Timer.
• Emergency - For sensors used to trigger the emergency alarm.
• Carbon Monoxide - For CO detector sensors.
Supervised
Supervised transmitters send recurring status signals to the
Console. Any of the Console’s 16 sensor zone locations can be set
to automatically detect status supervision signals from transmitters.
This feature makes adding or replacing transmitters in field units
easier.
• Select AUTO DETECT for a sensor zone to automatically detect if
a wireless transmitter is sending status signals. Once the Console
detects status signals from a transmitter, it will expect to regularly
receive those signals or the Console will report that the transmitter is
missing. The transmitter supervision interval required for the Console
to report missing status transmissions is programmed in the Console
tab.
• Select DISABLE to set a sensor zone as a non-supervised zone
which will not require status reports from a wireless transmitter.
✲IMPORTANT:TESTTRANSMITTER AT RESIDENCETO ENSURE PROPER
OPERATION.
Sensor Status Indicators
On the Sensors tab, each of the Console’s 16 wireless sensors display
the sensor’s operational status and if two-way audio is enabled for the
sensor’s zone.
Two-way Audio Status
A TWO-WAY AUDIO check box is provided to select if the sensor
will start a two-way audio session after an alarm is triggered. Check
this box to enable two-way audio for this sensor.
If two-way audio has been globally disabled on the Reporting
Options tab, the TWO-WAY AUDIO check box will be grayed out,
but still show if it’s checked or not.
Low Battery Status
If a wireless sensor sends a low battery signal to the Console, when
the Console’s data is read into the RA4200, the STATUS LOW
BATT check box will be checked for that sensor’s zone.
Supervision Status
If the Console fails to receive a status signal from a supervised
wireless transmitter before the programmed time for TRANSMITTER
SUPERVISION INTERVAL on the Console tab expires, the Console
will indicate trouble and blink the CANCEL indicator.
When the Console’s data is read into the RA4200, the STATUS
TROUBLE check box will be checked for that sensor’s zone.

18
11.6 Communicator Tab
The Communicator tab displays fill-in fields for setting information
regarding the Console’s communication method and options for PSTN
and Cellular Voice / IP reporting.
Communicator Fallback
The Console’s communicator can report to the Central Station through
the Public Switched Telephone Network (PSTN) or through Cellular Voice
and Internet Protocol IP reporting (if the UMTS-3G optional module is
installed).
✓NOTE: The PERS-4200 can report to a Central Station over phone
service provided by a Managed Facilities-based Voice Network (MFVN)
carriers via the RJ11 phone jack, per NFPA 72 2010, section 3.3.141.
The communicator fallback option selects the reporting path the Console
will use. Option boxes are grayed out for the reporting path that is not
selected.
The default is for dial-up PSTN reporting only. Select the option that is
supported by the Central Station. Four options are available:
• PSTN Reporting Only
• Cellular IP Reporting Only
• PSTN Primary with Cellular Fallback
• Cellular Primary with PSTN Fallback
When the communicator fallback option is selected, the Two-way audio
setting will automatically adjust for the reporting method chosen (PSTN
or IP reporting).
PSTN Dialing Sequence
The Console will make multiple attempts to make a connection with the
Central Station. Each telephone number can be called up to 25 times.
The communicator performs this dialing sequence to make a connection:
1. Call the primary telephone number to attempt to make a connection.
If no handshake tone is detected from the Central Station, retry the
primary telephone number up to five consecutive times.
2. Call the secondary telephone number (if a secondary telephone
number is used) to attempt to make a connection. If no handshake
tone is detected from the Central Station, retry the secondary
telephone number up to five consecutive times.
3. Stop dialing and wait four minutes.
4. Repeat steps 1, 2, and 3 up to five times.
After all dialing attempts, if a connection to the Central Station is not
made, the sequence repeats using the backup reporting path.
When all retries are exhausted, the report buffer and Console indications
are reset to normal; annunciations will cease and trouble memory and
latched zones will return to normal. New events will cause a new attempt
to contact the Central Station.
RA4200 Communicator Tab