Nortel 1002rp Manual

CallPilot
Release 4.0
Document Number: 555-7101-205
Document Version: Standard 1.07
October 2006
1002rp Server Hardware Installation

Standard 1.07
2CallPilot
Copyright © 2006 Nortel Networks.
All Rights Reserved.
The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this
document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility
for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot
server and the switch or system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior
to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Trademarks
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified
Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,
Supernode, Symposium, Telesis, and Unity are trademarks of Nortel
Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.

October 2006
1002rp Server Hardware Installation 3
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET
EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,
and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape
Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of
Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are
trademarks of US Robotics.

Standard 1.07
4CallPilot
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their
respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくク
ラス A 装置です。この装 置を家庭環境で使用すると電波妨害を引き起こすこと
Warning
Please be aware of the following while installing the equipment:
xPlease use the connecting cables, power cord, and AC adaptors
shipped with the equipment or specified by Nortel to be used with the
equipment. If you use any other equipment, it may cause failures,
malfunctioning or fire.
xPower cords shipped with this equipment must not be used with any
other equipment. If the above guidelines are not followed, it may lead
to death or severe injury.
㩷
ᧄ⵾ຠ䉕቟ో䈮䈗૶↪㗂䈒䈢䉄䇮એ䈱䈖䈫䈮䈗ᵈᗧ䈒䈣䈘䈇䇯㩷
䃂㩷ធ⛯䉬䊷䊑䊦䇮㔚Ḯ䉮䊷䊄䇮㪘㪚䉝䉻䊒䉺䈭䈬䈱ㇱຠ䈲䇮ᔅ䈝⵾ຠ䈮ห󰩠䈘䉏䈩䈍䉍䉁䈜㩷
󰵾ઃຠ䉁䈢䈲ᜰቯຠ䉕䈗૶↪䈒䈣䈘䈇䇯󰵾ઃຠ䊶ᜰቯຠએᄖ䈱ㇱຠ䉕䈗૶↪䈮䈭䉎䈫᡿
㓚䉇േ૞⦟䇮Ἣἴ䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
䃂㩷ห󰩠䈘䉏䈩䈍䉍䉁䈜ઃዻ䈱㔚Ḯ䉮䊷䊄䉕ઁ䈱ᯏེ䈮䈲૶↪䈚䈭䈇䈪䈒䈣䈘䈇䇯 㩷 㩷 㩷 㩷 㩷 㩷 㩷
⸥ᵈᗧ㗄䉕቞䉌䈭䈇䈫䇮ᱫ䉇ᄢᕋᚒ䈭䈬り᡿䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷

October 2006
1002rp Server Hardware Installation 5
があります。この場合には使用者が適切な対策を取るように要求されることがあ
ります。
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective action.

Standard 1.07
6CallPilot

1002rp Server Hardware Installation 7
Publication history
October 2006 CallPilot 4.0, Standard 1.07 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
September 2006 CallPilot 4.0, Standard 1.06 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is up-issued.
February 2006 CallPilot 4.0, Standard 1.05 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
January 2006 CallPilot 4.0, Standard 1.04 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
October 2005 CallPilot 4.0, Standard 1.03 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
October 2005 CallPilot 4.0, Standard 1.02 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
July 2005 CallPilot 4.0, Standard 1.01 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
July 2005 Standard 1.0 of CallPilot Installation and
Configuration, 1002rp Server Hardware
Installation is issued for general release.
November 2004 Release 3.0, Standard 1.0.
October 2003 Release 2.5, Standard 1.0.

8CallPilot
Publication history Standard 1.07
October 2002 Standard 1.0 of CallPilot Installation and
Configuration, 1002rp Server Hardware
Installation is issued for general release.

1002rp Server Hardware Installation 9
Task List
To unpack the equipment................................................................ 37
To remove the front bezel ............................................................... 40
To remove the server cover ............................................................ 41
To inspect the server interior........................................................... 42
To replace the front bezel after installation is complete .................. 44
To install the power supply module ................................................. 49
To bring DC power and ground into the PDU.................................. 57
To install the server ......................................................................... 60
To set the modem DIP switches...................................................... 63
To connect the mouse, keyboard, and monitor to the server .......... 66
To connect the modem to the server............................................... 66
To connect the server to the ELAN ................................................. 68
To connect the server to the CLAN ................................................. 71
To install the software feature dongle ............................................. 74
To connect the 1002rp AC server to power..................................... 77
To connect the 1002rp DC server to power .................................... 77
To start the server ........................................................................... 78

Task List Standard 1.07
10 CallPilot

1002rp Server Hardware Installation 11
Contents
1How to get Help 13
21002rp server description 15
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3Preparing for installation 33
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Unpacking the 1002rp server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . . 39
Inspecting the server interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
4Power supply installation 45
Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing the second power supply module (AC or DC) . . . . . . . . . . . . . . 47
DC wire gauge tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
DC rack cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
About the power distribution unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Bringing power and ground into the PDU . . . . . . . . . . . . . . . . . . . . . . . . . 57
5Installing the server and connecting the peripheral
devices 59
Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Connecting the server to the CLAN (optional). . . . . . . . . . . . . . . . . . . . . . 71
Installing the Nortel software feature dongle . . . . . . . . . . . . . . . . . . . . . . . 73
Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contents Standard 1.07
12 CallPilot
AEMC emission level protection for the 1002rp Server 79
Index 81

1002rp Server Hardware Installation 13
Chapter 1
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation for
Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).

How to get Help Standard 1.07
14 CallPilot
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.

1002rp Server Hardware Installation 15
Chapter 2
1002rp server description
In this chapter
Server features 16
Slot assignments 21
Network connectivity 25
Network connectivity 25
Supported peripheral devices 30
Reference documents 31

1002rp server description Standard 1.07
16 CallPilot
Server features
Introduction
This section provides a general overview of the 1002rp server.
Server dimensions and weight
Height 320 mm (12.5 in.)
Width 483 mm (19 in.)
Depth (distance from front to back)
without front bezel
with front bezel
495 mm (19.5 in.)
533 mm (21 in.)
Weight of fully loaded system 45.5 kg (100 lb)

October 2006 1002rp server description
1002rp Server Hardware Installation 17
Environmental specifications
Environmental condition Specification
Operating temperature 10°C to 35°C (50°F to 95°F)
Maximum rate of change must not
exceed 10°C (50°F) per hour.
Non-operating (storage)
temperature
-40°C to 70°C (-40°F to 158°F)
Non-operating humidity 95%, non-condensing at 30°C (86°F)
Altitude 1829 m (6000 ft)
Electrostatic discharge 15 kV or more
Acoustic noise 50 dBA in a typical office ambient
temperature (18°C to 25°C
[64.4°F to 77°F])
Operating shock No errors with a half sine wave shock
of 2G (with 1 millisecond duration)
Handling drop Operational after a free fall from
450 mm to 600 mm (18 in. to 24 in.)
(depending on weight)

1002rp server description Standard 1.07
18 CallPilot
Front panel features (front view without the front bezel)
The front view of the 1002rp server chassis shows redundant dual fans to the
left and the right of the status panel. The left drive bay holds six SCSI hard
drives with hot-pluggable carriers. The media drive bay, located to the right,
houses the CD-ROM, tape drive, and floppy disk drive.
Alarm board
The alarm board is located under the baseboard. It connects to the status
display panel on the front.
G101750
Status panel
CD-ROM
drive
Floppy
disk drive
Tape
drive
Hot-swap
hard disk
drives
Hot-swap fan modules

October 2006 1002rp server description
1002rp Server Hardware Installation 19
Rear panel diagram
The following diagram shows the slot locations in the rear panel, and the
power switch and power input for an AC server. The rest of the diagram is
the same for AC or DC servers.
G101648
Power
switch
Power
input
Slot 20
SBC card
(slot 8) Slot 1
SBC
card
COM2
CLAN
connector
PS/2
Keyboard/
Mouse
Monitor
connector
Parallel
port
ELAN
connector
COM1

1002rp server description Standard 1.07
20 CallPilot
Overhead view of empty server showing PCI and ISA
connectors
The following diagram shows the location of the PCI, SBC, and ISA
connectors inside the server. The view in the diagram is from the rear of the
server. For slot assignments, see “Slot assignments” on page 21. You must
be able to identify slot locations for later steps in the CallPilot installation.
G101740
PCI
connectors
SBC
connector
ISA
connectors