Nortel CallPilot 1001rp Operating and maintenance instructions

CallPilot
Installation and Configuration
Part 5: 1001rp Server Maintenance and Diagnostics
Product release 2.0 Standard 1.0 October 2002
555-7101-218

P0949455

CallPilot
Installation and Configuration
Part 5: 1001rp Server Maintenance and Diagnostics
Publication number:555-7101-218
Product release: 2.0
Document release: Standard 1.0
Date: October 2002
Copyright © 2002 Nortel Networks, All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.
The process of transmitting data and call messaging between the CallPilot server and the
Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user license unless
specifically authorized in writing by Nortel Networks prior to such use. Violations of the
license by alternative usage of any portion of this process or the related hardware
constitutes grounds for an immediate termination of the license and Nortel Networks
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Part 5: 1001rp Server Maintenance and Diagnostics v
Publication history
October 2002 Standard 1.0 of CallPilot Installation and
Configuration, Part 5: 1001rp Server Maintenance
and Diagnostics is issued for general release.

vi CallPilot
Publication history Standard 1.0

Part 5: 1001rp Server Maintenance and Diagnostics vii
Contents
1About this guide 11
Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2Troubleshooting your CallPilot system 19
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Section A: Startup diagnostics 21
Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power-On Self-Test diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Interpreting startup diagnostics from SCSI BIOS . . . . . . . . . . . . . . . . . . . 34
Section B: Troubleshooting startup problems 35
What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 36
3Using Windows NT online diagnostic tools 39
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Checking hardware using Windows NT Diagnostics . . . . . . . . . . . . . . . . . 47
Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4Using serial port diagnostic tools 63
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 71
Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents Standard 1.0
viii CallPilot
5Using CallPilot Manager to monitor hardware 75
Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Section A: Tools for isolating and fixing hardware problems 77
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Section B: Working with the Maintenance page 89
Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Section C: Working with the Multimedia and Channel Monitors
109
Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
6Using CallPilot system utilities 115
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
7Replacing basic chassis components 127
Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . 128
Replacing air filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Replacing the fuse (AC system only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Replacing the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Setting jumpers on the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Replacing the status display panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

October 2002 Contents
Part 5: 1001rp Server Maintenance and Diagnostics ix
8Replacing a hard drive, tape drive, CD-ROM drive, or
floppy drive 151
Replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
About the media drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Removing the media drive carrier from the chassis . . . . . . . . . . . . . . . . . 157
Replacing a tape, CD-ROM, or floppy drive . . . . . . . . . . . . . . . . . . . . . . 162
Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
9Performing RAID maintenance 169
RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Section A: Replacing the RAID controller card 171
Replacing the AcceleRAID 352 RAID controller card . . . . . . . . . . . . . . 172
Attaching cables to the RAID controller card . . . . . . . . . . . . . . . . . . . . . 174
Upgrading from DAC960 to AcceleRAID352 . . . . . . . . . . . . . . . . . . . . . 177
Section B: Maintaining an AcceleRAID352 RAID system 179
Installing AcceleRAID352 RAID Global Array Manager software . . . . 180
Rebuilding an AcceleRAID352 RAID hard drive . . . . . . . . . . . . . . . . . . 181
Configuring an AcceleRAID352 RAID system . . . . . . . . . . . . . . . . . . . . 185
To flash upgrades in the AcceleRAID352 controller . . . . . . . . . . . . . . . . 193
Splitting AcceleRAID352 RAID drives and upgrading software . . . . . . 194
Section C: Maintaining a DAC960 RAID system 217
Maintaining DAC960 RAID hard drives . . . . . . . . . . . . . . . . . . . . . . . . . 218
Rebuilding a DAC960 RAID hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 220
Configuring a DAC960 RAID system . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Splitting DAC960 RAID drives and upgrading software. . . . . . . . . . . . . 234
10 Replacing or adding voice processing boards 261
DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
SCbus cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Replacing or adding MPC-8 cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Replacing or adding MPB16-4 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
11 Replacing the video card 275
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Troubleshooting the video card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Contents Standard 1.0
xCallPilot
Replacing the video card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
12 Replacing the network cards 281
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Replacing ELAN cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Replacing Ethernet CLAN cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
13 Maintaining the Pentium II SBC card 293
Dual Inline Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
The Pentium II SBC card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Replacing the Pentium II SBC card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Upgrading the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Replacing a Pentium II with a Pentium III SBC card. . . . . . . . . . . . . . . . 316
14 Maintaining the Pentium III SBC card 331
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Replacing the Pentium III SBC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Configuring the 1001rp Pentium III BIOS . . . . . . . . . . . . . . . . . . . . . . . . 335
Replacing or adding Dual Inline Memory Modules . . . . . . . . . . . . . . . . . 346
A1001rp reference material 349
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Rear panel diagram and slot locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Index 359