Nortel CallPilot Operating and maintenance instructions

CallPilot
Installation and Configuration
Part 2: 201i Server Hardware Installation
Product release 1.07 Standard 1.0 October 2000
555-7101-220

P0916258

CallPilot
Installation and Configuration
Part 2: 201i Server Hardware Installation
Publication number: 555-7101-220
Product release: 1.07
Document release: Standard 1.0
Date: October 2000
Copyright © 2000 Nortel Networks, All Rights Reserved
Printed in the United States of America
Information is subject to change without notice. Nortel Networks reserves the right to make changes in
design or components as progress in engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and CallPilot is proprietary
to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the
license by alternative usage of any portion of this process or the related hardware constitutes grounds for
an immediate termination of the license and Nortel Networks reserves the right to seek all allowable
remedies for such breach.
This page and the following page are considered the title page, and contain Nortel Networks and third-
party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS,
DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Supernode, Symposium, Telesis, and Unity are
trademarks of Nortel Networks.
ACCENT is a trademark of Accent Software International Ltd.
ACTION REQUEST SYSTEM and AR SYSTEM are trademarks of Remedy Corporation.
AMDEK is a trademark of Amdek Corporation.
AT&T is a trademark of American Telephone and Telegraph Corporation.
ATRIA is a trademark of Pure Atria Corporation.
CASEWARE is a trademark of Caseware International, Inc.
CLEARCASE is a trademark of Rational Software Corporation.
CONTINUUS is a trademark of Continuus Software Corporation.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
HITACHI is a trademark of Hitachi Limited.
LOGITECH is a trademark of Logitech, Inc.
MFA is a trademark of Astec International Ltd.
MICROSOFT, MS-DOS, POWERPOINT, WINDOWS, and WINDOWS NT are trademarks of Microsoft
Corporation.
PCANYWHERE is a trademark of Symantec Corporation.
PROMARK and RHOBOT are trademarks of DMI Promark, Inc.
SONY is a trademark of Sony Corporation.
SYBASE is a trademark of Sybase, Inc.
3COM is a trademark of 3Com Corporation.
UNIX is a trademark of X/Open Company Limited.
WINRUNNER is a trademark of Mercury Interactive Corporation.

Part 2: 201i Server Hardware Installation v
Publication history
October 2000 Standard 1.0 of CallPilot Part 2: 201i Server Hardware
Installation Part 2: 201i Server Hardware Installation is released
for CallPilot 1.07 general availability.

vi CallPilot
Publication history Standard 1.0

Part 2: 201i Server Hardware Installation vii
Contents
1Before you begin 9
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Site inspection checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Customer-supplied equipment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Required tools and materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Preinstalled software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Nortel Networks-supplied software media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2Safe handling of CallPilot components 19
General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Avoiding electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Handling hard drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Handling CD-ROMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3About the 201i server 25
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Introducing the 201i server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Network connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4Installing the server and connecting the peripherals 37
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Inspecting the 201i server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Section A: Installing Meridian 1 hardware and cables 47
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Repositioning the secondary backplane connector . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the backplane (tip and ring) cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Installing the NTRH3501 backplane cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the SCSI cables for Meridian 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Section B: Installing Option 11C cables 65
Installing the intermediate SCSI cable for Option 11C . . . . . . . . . . . . . . . . . . . . . 66
Section C: Installing Option 11C Mini cables 71
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Installing the NTRH3502 SCSI cable for Option 11C Mini . . . . . . . . . . . . . . . . . 73
Installing cables on the back of the Option 11C Mini cabinet. . . . . . . . . . . . . . . . 82

viii CallPilot
Contents Standard 1.0
Section D: Setting modem and SCSI device DIP switches and
addresses 87
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Setting the modem DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Setting the CD-ROM drive’s SCSI ID and DIP switches. . . . . . . . . . . . . . . . . . . . 91
Setting the tape drive’s SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting SCSI device termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Section E: Installing and connecting the 201i server 97
Positioning the 201i server on the switch shelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Peripheral device connection overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Installing the MPCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Installing the monitor, keyboard, and mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Connecting the CD-ROM and tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Connecting the 201i server to the switch, ELAN, and CLAN . . . . . . . . . . . . . . . 110
Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Restarting the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Index 117

Part 2: 201i Server Hardware Installation 9
Chapter 1
Before you begin
In this chapter
Installation overview 10
Site inspection checklist 12
Customer-supplied equipment checklist 13
Required tools and materials 14
Preinstalled software 15
Nortel Networks-supplied software media 16
Environmental specifications 17

10 CallPilot
Before you begin Standard 1.0
Installation overview
Introduction
This section briefly describes what the CallPilot installation process involves.
Installation flowchart
The following flowchart shows the steps to complete in Part 2 of the CallPilot
installation:

Part 2: 201i Server Hardware Installation 11
October 2000 Before you begin
201i server installation steps
1. Inspect and install the server hardware as described in this guide (Part 2 of this
binder).
2. Program the switch.
See “Switch programming” in Part 3 of this binder.
Note: Skip the following chapters in Part 3 of this binder:
■“Connecting the server to the switch”
■“Connecting the server to the CLAN”
The tasks described there are discussed in this guide (Part 2 of this binder).
3. Configure the CallPilot server.
See “Configuring the server software” in Part 3 of this binder.
4. Configure the Remote Access Service.
See “Configuring Remote Access Service” in Part 3 of this binder.
5. Configure pcANYWHERE32.
See “Preparing the server for remote access with pcANYWHERE32” in Part 3
of this binder.
6. Verify that CallPilot is connected to the switch and can receive calls.
See “Verifying that CallPilot can receive calls” in Part 3 of this binder.
7. Install the administration client software.
See Part 4 of this binder.

12 CallPilot
Before you begin Standard 1.0
Site inspection checklist
Before you perform hardware installation, complete the following site inspection
checklist:
Check Description
❒Ensure that the area is clean and clear of any debris.
❒Ensure that there is adequate space for all equipment.
❒Ensure that there is a desk, shelf, or table available for the monitor,
keyboard, mouse, and modem.
❒Ensure that there is adequate air-flow room around the peripheral
equipment for ventilation.
❒Ensure that there are no heat sources near the peripheral equipment.
❒Ensure that an analog phone line is available for the modem.
❒Ensure that the area is isolated from strong electromagnetic fields and
electrical noise sources (such as air conditioners, large fans, motors,
radio or TV transmitters, or high-frequency security devices).
❒Ensure that there is a sufficient number of adequate grounded electrical
outlets or power bars for all equipment. There should be one outlet for
each of the following:
■monitor (for temporary connection)
■modem
■CD-ROM drive
■tape drive (optional)
■embedded LAN (ELAN) hub
■administration PC and monitor
■customer-supplied network equipment (if required)
❒Ensure that jacks and cables are ready for all required connections.
❒Obtain the following for all equipment on both the CLAN and the
ELAN:
■unique computer names
■IP addresses
■subnet masks

Part 2: 201i Server Hardware Installation 13
October 2000 Before you begin
Customer-supplied equipment checklist
Ensure that the customer has supplied the equipment identified in the following
checklist:
Check Description
❒PC that can be used as an administration client PC. The administration
PC can be on the CLAN or the ELAN.
Refer to Part 4 of this binder for details on the administration client PC.
❒Hub for the CLAN (optional) or appropriate alternative.
❒Jacks and a cable for connecting the server to the CLAN (optional).
❒TCP/IP-based ELAN that connects the switch and the server.
❒A hub for the ELAN (or appropriate alternative) and power cord.
❒Ethernet connections ready at the Meridian 1 or Option 11C switch
(cables and Ethernet transceivers/MAUs).
❒Web server PC if the customer has purchased Web Messaging.
Refer to “CallPilot Web Messaging” in the Desktop Messaging Software
Installation Guide (NTP 555-7101-505) for details.

14 CallPilot
Before you begin Standard 1.0
Required tools and materials
Ensure that the tools and materials identified in the following checklist are available.
You might need to use them to perform installation tasks:
Check Description
❒Antistatic ESD wrist strap (recommended)
❒Two Phillips cross-head screwdrivers (No. 1 and No. 2)
❒Standard slot-head screwdriver (1/4" and 1/2")
❒Sidecutters
❒Jumper removal tool or needle-nosed pliers
❒Tweezers
❒Tape measure for determining cable lengths
❒Pen for writing notes, cable lengths, and cable identifications
❒Cable tie wraps
❒Cable identification labels
❒Equipment log
The equipment log is used to record the model and serial number of the
system, all installed options, and other information.
❒Null modem serial cable (it can be useful for troubleshooting)
❒Laptop computer and CD-ROM drive (to read documentation on
CD-ROM and to connect to the network on which the server is located
for troubleshooting)

Part 2: 201i Server Hardware Installation 15
October 2000 Before you begin
Preinstalled software
What is installed at the factory
The following software is installed at the factory before the server ships:
■Windows NT 4.0 Server operating system
■Windows NT Service Pack 5
■SNMP and Remote Access Service (RAS)
■software for the switch-connectivity hardware
■CallPilot software
■SQL Anywhere database
■pcANYWHERE32 version 8.0
Cautions
.
CAUTION
Risk of reduced system performance
Screen savers should not be activated on CallPilot servers. Screen
savers consume significant CPU resources and, therefore, impact
CallPilot’s response time.
.
CAUTION
Risk of software malfunction
Only software that comes with CallPilot is supported on the CallPilot
server. Installing additional software can cause CallPilot to
malfunction.

16 CallPilot
Before you begin Standard 1.0
Nortel Networks-supplied software media
Introduction
This section identifies the software media that is supplied with the 201i server.
When to use the software media
Store the software media in a safe place and use it when instructed in the
documentation. CallPilot server software is preinstalled at the factory, so you might
not be asked to use some of these CD-ROMs unless you are performing recovery
procedures, reinstallation, or an upgrade.
Supplied software media
Software media Part number
❒Win NT 4.0 OS Recovery CD-ROM NTRH8027
❒Application Server Master Driver CD-ROM
Note: The bootable feature of the Application Server
Master Driver CD-ROM is not supported by the 201i.
NTRH8101
❒CallPilot 1.07 Server CD-ROM NTUB40AC
❒CallPilot 1.07 Admin Client CD-ROM NTUB41AC
❒CallPilot 1.07 Desktop Messaging CD-ROM NTUB42AC
❒CallPilot 1.07 Global PEP CD-ROM NTUB43AC
❒CallPilot 1.07 Language Prompts CD-ROM set (3) NTUB44BC
❒CallPilot 1.07 Web Messaging CD-ROM NTUB45AC

Part 2: 201i Server Hardware Installation 17
October 2000 Before you begin
Environmental specifications
Introduction
This section identifies the 201i server’s environmental specifications.
Temperatures
Relative humidity
Recommended temperature 15°C (59°F) to 30°C (86°F)
Absolute temperature 10°C (50°F) to 45°C (113°F)
Long-term storage temperature –20°C (-4°F) to 60°C (140°F)
Short-term storage temperature –40°C (-40°F) to 70°C (158°F)
(less than 72 hours)
Change rate temperature Less than 1°C (34°F) per three minutes
Recommended relative humidity 20% to 55% RH (noncondensing)
Absolute relative humidity 20% to 80% RH (noncondensing)
Long-term storage relative
humidity
5% to 95% RH (at –40°C to 70°C
respectively) (noncondensing)

18 CallPilot
Before you begin Standard 1.0

Part 2: 201i Server Hardware Installation 19
Chapter 2
Safe handling of CallPilot components
In this chapter
General safety 20
Avoiding electrostatic discharge 21
Handling hard drives 23
Handling CD-ROMs 24

20 CallPilot
Safe handling of CallPilot components Standard 1.0
General safety
Introduction
When installing, replacing, or upgrading any system parts, follow Nortel Networks
safety guidelines to prevent personal injury and damage to the server or replacement
parts.
Precautionary messages
This guide provides warnings when risks related to hardware installation and
handling are known. Do not ignore these warnings.
Note: For a description of the potential impact that the warnings in this guide might
have if they are ignored, refer to “Symbols and conventions” in Part 1 of this binder.
General precautions
Nortel Networks recommends the following safety guidelines for performing
installation and maintenance procedures:
■Plug the peripheral devices only into properly grounded power sources to
prevent electric shock.
■Use a surge protector or uninterruptible power supply to protect your system
from sudden increases and decreases in electrical power.
■Ensure that nothing rests on peripheral cables, and that you cannot trip over or
step on the cables.
■Do not push any foreign objects into any server opening.
■When handling components, protect the server from electrostatic discharge by
wearing an antistatic wrist strap attached to any unpainted metal surface on the
switch.
.
WARNING
Risk of personal injury and equipment damage
Field maintenance must always be performed by fully qualified,
trained personnel.